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Customer Focus Comments

The statements below can be used in your self-assessment (self-feedback) or performance appraisal as examples to demonstrate your "customer focus". Satisfying the customer and building long-term relationships requires understanding, anticipating and addressing customer. Competence in your customer interactions will help you to meet their expectations and be helpful/responsive.

Satisfies Customer

• I considered customers point of view when making decisions.
• I satisfy customers' needs by offering product knowledge and alternative product to meet needs.
• I focused on needs of customers.
• I actively worked to ensure that the customer has a satisfying shopping experience and leaves the store with the desire to return.
• I focused the team on meeting customers' requirements
• I have received few complaints from customers.
• I stayed focused by seeing all aspects of the store through the customers' eyes.
• I do whatever it takes to make sure the customers' needs are fully met.

Customer Relationships

• I maintained positive customer relationships.
• I developed good rapport and trust with the customer.
• I developed strong customer relationships.
• I maintained strong relationships with customers.
• I built long term relationships with customers.
• I met with customers on a regular basis.
• I set an example for excellent customer relations.
• I directed the team's current activities reflect a strong focus on the customer
• I formed strong customer relationships
• I formed strong customer relationships
• I have a positive rapport with customers.
• I spent time with customers to define their expectations and where improvements can be made

Understands Customer Needs

• I thoroughly understood the needs of the customer.
• I adapted to changing customer needs.
• I am aware of the customer's needs.
• I maintained up-to-date information regarding customer products.
• I identified the core needs of the customer.
• I made sure customer needs were understood by the team members.
• I identified the most pressing needs of each customer.
• I understood the needs of the customer.
• I made sure team members understood the issues faced by the customer.
• I understood what resources were needed to meet customer needs.
• I understood customer needs

Anticipates Customer Needs

• I anticipated potential obstacles to meeting customer needs.
• I anticipated and proactively resolved issues that the customer faced.
• I anticipated the resources needed to meet the customer needs.
• I anticipated customer needs.
• I anticipated problems that the customer may encounter.

Addresses Customer Needs

• I was persistent in solving customer issues.
• I prioritized customer issues based on urgency.
• I satisfy customer needs.
• I prioritized customer issues to tackle the most pressing needs first.
• I am pro-active in dealing with customers and addressing their needs.
• I helped others in responding to customer needs.
• I prioritized the needs and preferences of the customer.
• I consistently met customer's needs.
• I am above average in addressing the needs of the customers.

Expectations

• I accepted responsibility for ensuring customer satisfaction.
• I created documents that met the customer's specifications.
• I consistently exceeded customer expectations.
• I was aware of expectations from customers.
• I ensured customers' expectations were met or exceeded.
• I exceeded expectations of the customers.
• I was aware of what the customer wanted to receive.
• I made the extra effort to exceed customer expectations.

Action Oriented

• I do not hesitate to address customer concerns or complaints.
• I turned customer needs into actions and results.
• I followed up to ensure customer needs are met
• I sought opportunities to do things that have a positive impact on customers before being asked or forced by circumstances
• I provided prompt service to customers.
• I have a sense of urgency regarding customer communication and satisfying customer needs.
• I responded quickly to customer problems and needs.
• I acted in an empowered way to handle customer service issues.
• I solved customer problems in a quick and efficient manner.
• I worked extra if needed to assist a customer.

Helpful Attitude

• I worked with customers to meet their needs.
• I understood the importance of addressing customer concerns.
• I am not condescending toward customers.
• I am willing to answer questions from customers.
• I expressed courteous attitude with customers.

Responsive

• I promptly responded to customers.
• I followed up with any unanswered questions from the customer.
• I was responsive to customer needs.
• I was available to respond to customer needs.
• I adapted to changes proposed by the customer.
• I addressed customer complaints immediately.
• I took the initiative in solving difficult customer issues.
• I provided a responsive service that met the needs of customers.
• I responded to the needs of the customer.

Committed to Customer

• I ensured all customer commitments and requirements are met or exceeded.
• I fulfill commitments made to customers.
• I put customer's needs first.
• I was committed to the success of the customer.
• I view customer satisfaction as an everyday priority.
• I ensured commitments made to customers were completed to the customer's satisfaction.
• I made customer's needs a top priority.
• I was committed to the customer's success.
• I was committed to resolving customer issues in a positive way.
• I made sure my interests were aligned with the customer's interests.
• I delivered on commitments made to customers.
• I ensured customer commitments are met with quality products and services.
• I ensured all customer commitments & requirements are met or exceeded.
• I ensured that customer service standards are maintained while completing sales support tasks by greeting, assisting, and thanking each customer.

Feedback

• I received feedback from the customer on a weekly basis.
• I obtained feedback to ensure customer needs are being met.
• I gave feedback to the customer regularly.
• I received good feedback from customers.
• I regularly received positive feedback from customers.
• I responded to feedback from customers.
• I used feedback from the customer to help improve the customer's experience.

Innovative

• I tailored innovative products for each customer.
• I created innovative solutions for the customers.
• I created new and innovative products for customers.
• I created innovative solutions to meet customer needs.

Solutions

• I created customized solutions for the customer.
• I delivered customized solutions for each customer.
• I built products that met the unique needs of each customer.
• I tailored solutions to meet the specific needs of each customer.
• I helped customers feel they are receiving services tailored specifically to their needs.

Competent

• I was competent in handling customer cases.
• I effectively troubleshoot customer issues.
• I created high quality products for the customers.
• I was competent in handling difficult customers.
• I managed customer accounts with high degree of competence.
• I delivered high quality products to the customer.
• I was competent in managing customer projects.

Role Model

• I consistently modeled positive customer service attitudes.
• I ensured that the customer's needs receive primary focus.
• I am effective in satisfying customer needs.
• I displayed behaviors that support a broad definition of customer.
• I generated customer-focused solutions that add value to the business.
• I communicated to associates that visual presentation of the store should reflect the customer's point of view and what they would like.

Positive Interactions

• Engaged with customers on multiple levels.
• I focused on maintaining good relationships with customers.
• I treated customers with courtesy and respect.
• I promoted, implemented, maintained and enhanced relationships with customers.
• I looked for opportunities that have a positive impact on customers.
• Built trust with the customer.
• I exhibited a positive attitude even when dealing with difficult customers.
• I acted with integrity in all customer interactions.
• I handled difficult customers.

Customer Service

• I focused on providing excellent customer service.
• I created an environment that enabled customers to receive excellent service.
• I provided a high level of service to customers.
• I ensured customers were comfortable with the services provided.
• I was consistent in services provided to customers.
• I provided excellent service to customers.
• I help customers to feel satisfied with our work/services.

Problem Solving

• I found ways to measure and track customer satisfaction.
• I adjusted priorities to respond to changing customer needs.
• I evaluated both operating and customer requirements when solving a problem.
• I sought to understand what the customer wants or needs.
• I responded to customer needs, questions, and concerns in an accurately timely manner.
• I responded to customer objectives and needs.

Communication

• Asked questions and listen carefully to determine customer needs and to ensure that the customer's needs are met.
• I documented customer interactions.
• I kept the customer informed of all progress.
• I interacted with customers to define roles, expectations, and responsibilities.
• I am transparent in all communications with the customer.
• I have excellent communication with customers.
• I am honest in all communication with the customers.
• I actively listensed to concerns from customers.
• I listened to and fully understands the customers needs.
• I maintained communication with customers.
• I communicated regularly with customers to get feedback and performance information.

Continuous Improvement

• I identified opportunities that enhanced the customer's experience.
• I used customer feedback to help improve products and services.
• I focused on improving customer services.
• I provided training to others on how to improve customer service.
• I used feedback from customers to help improve services.

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