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HR-Survey > 360-Degree Feedback > Competency Model > Customer Focus Skills

Customer Focus- 360 Degree Feedback Survey Sample #3





Questionnaires Measuring Customer Focus:
Survey 1 (4-point scale; Competency Comments)
Survey 2 (4-point scale; Competency Comments)
Survey 3 (5-point scale; Competency Comments)
Survey 4 (5-point scale; radio buttons)
Survey 5 (4-point scale; words)
Survey 6 (4-point scale; words)
Survey 7 (5-point scale; competency comments; N/A)
Survey 8 (3-point scale; Agree/Disagree words; N/A)
Survey 9 (3-point scale; Strength/Development; N/A)
Survey 10 (Comment boxes only)
Survey 11 (Single rating per competency)
Survey 12 (Slide-bar scale)
Survey 13 (4-point scale; numbers; floating anchors)
Survey 14 (4-point scale; N/A)
Instructions

You have been asked to evaluate yourself as part of a 360-degree feedback process. Other employees, including your manager(s), peers, and direct reports will also evaluate you. In this manner, you will be provided with a comprehensive, multi-perspective (i.e., 360-degree) view of your performance as a manager. The objective is to provide you with feedback so as to allow you to improve your performance, resulting in improved team performance, and organizational effectiveness.

If you are not able to respond to an item, leave it blank and go on to the next item.

Competencies Included:
Customer Focus, Client Focus, Bias for Action, Persuasion and Influence, Decision Making, Time Management, Technical, Excellence, Regulatory/Compliance, Teamwork, Global Perspective
Sample Result Document:
Sample Results
We encourage everyone to complete the survey. Please be honest, constructive and thoughtful in your input. The survey is designed to help us understand more about your thoughts and needs to make this a great company.

Please ensure that your submission is made between . The survey will only be available during these dates.



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Customer Focus

Does Not
Exhibit this
Competency
Seldom
Exhibits this
Competency
Sometimes
Exhibits this
Competency
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Always
Exhibits this
Competency
  1. Creates documents that meet the customer's specifications.
  1. Spots emerging customer trends and responds quickly?
  1. Considers customers point of view when making decisions.
  1. Focuses on maintaining good relationships with customers.
  1. Treats every customer interaction as an opportunity to build trust and goodwill.
Please feel free to provide any comments to help explain your answers?

Client Focus

Does Not
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Competency
Seldom
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Competency
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Competency
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  1. Their activities reflect a strong focus on the client relationship.
  1. Makes client's needs a top priority.
  1. Regularly receives positive feedback from clients.
  1. Anticipates resources needed to meet the client needs.
  1. Gets feedback from the client on a weekly basis.
Please feel free to provide any comments to help explain your answers?

Bias for Action

Does Not
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Competency
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  1. Overcomes obstacles to strengthen resilience and determination, becoming more capable of handling future challenges.
  1. Always delivers on promises.
  1. Focuses on results through actions that are always aimed at achieving tangible results and meeting deadlines.
  1. Works to achieve department goals.
  1. Ensures that every concept is systematically transformed into practical, measurable steps for implementation.
Please feel free to provide any comments to help explain your answers?

Persuasion and Influence

Does Not
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Competency
Seldom
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Competency
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Competency
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  1. Employs strategies and tactics to move parties to new positions.
  1. Effectively communicates a point of view.
  1. Is viewed as authoritative, professional, and experienced.
  1. Does not sacrifice personal values to try to win over others.
  1. Able to express own goals and needs.
Please feel free to provide any comments to help explain your answers?

Decision Making

Does Not
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Competency
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  1. Acts confidently in the absence of guidance.
  1. Actively seeks input from various stakeholders to enrich the decision-making process with fresh viewpoints.
  1. Evaluates both immediate outcomes and future effects to ensure sustainable choices.
  1. Views the issues from multiple perspectives before making a decision.
  1. Establishes critical limits (such as budget, timeline, compliance, or resource availability) before evaluating alternatives.
Please feel free to provide any comments to help explain your answers?

Time Management

Does Not
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Competency
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Competency
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Competency
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  1. Directs energy toward strategic priorities to ensure alignment with organizational goals.
  1. Regularly delivers results on-time.
  1. Tackles major issues head on to reduce the amount of time spent on them.
  1. Utilizes project planning tools and shared calendars to keep tasks transparent and coordinated.
  1. Maximizes time management by multitasking.
Please feel free to provide any comments to help explain your answers?

Technical

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  1. Keeps current with technical advances within his/her professional discipline; embraces and applies new techniques and practices
  1. Is knowledgeable of procedures or systems necessary for the job.
  1. Seeks information from others as needed.
  1. Uses expertise to identify issues and think through creative solutions to get a problem solved or objective accomplished.
  1. Demonstrates mastery of the technical competencies required in his/her work.
Please feel free to provide any comments to help explain your answers?

Excellence

Does Not
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Competency
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  1. Keeps themselves and others focused on constant improvement.
  1. Takes a lot of pride in their work.
  1. Is planful and organized.
  1. Demonstrates the analytical skills to do their job.
  1. Demonstrates the functional or technical skills necessary to do their job.
Please feel free to provide any comments to help explain your answers?

Regulatory/Compliance

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Competency
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  1. Offers training to employees to ensure they are complying with regulations.
  1. Creates and administers training initiatives on compliance and regulations.
  1. Establishes protocols for secure data transmission between departments and external regulators.
  1. Addresses issues quickly before they develop into major problems.
  1. Performs annual/monthly compliance audits.
Please feel free to provide any comments to help explain your answers?

Teamwork

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Competency
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  1. Communicates a clear message that teamwork and collaboration are expected.
  1. Helps the team to bounce back from obstacles.
  1. Asks other team members to share their opinions.
  1. Considers the impact and implications of decisions on the team.
  1. Promotes open communication on the team.
Please feel free to provide any comments to help explain your answers?

Global Perspective

Does Not
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Competency
Seldom
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Competency
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Competency
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  1. Demonstrates a curiosity about diverse individuals and cultures.
  1. Sets the example for team on importance of cultural awareness.
  1. Builds working relationships with others across cultures.
  1. Is aware of the culture, behaviors, identities and beliefs of others.
  1. Comfortable using teleconferencing equipment to facilitate meetings with others abroad.
Please feel free to provide any comments to help explain your answers?

  1. Overall, please rate the effectiveness of [Participant Name].






  2. Strengths


  3. Areas for Development


  4. Please give any final comments or suggestions for [Participant Name Here]'s assessment.