hr-survey.com

Customer Focus- 360 Degree Feedback Survey Sample #3





Questionnaires Measuring Customer Focus:
Survey 1 (4-point scale; Competency Comments)
Survey 2 (4-point scale; Competency Comments)
Survey 3 (5-point scale; Competency Comments)
Survey 4 (5-point scale; radio buttons)
Survey 5 (4-point scale; words)
Survey 6 (4-point scale; words)
Survey 7 (5-point scale; competency comments; N/A)
Survey 8 (3-point scale; Agree/Disagree words; N/A)
Survey 9 (3-point scale; Strength/Development; N/A)
Survey 10 (Comment boxes only)
Survey 11 (Single rating per competency)
Survey 12 (Slide-bar scale)
Instructions

You have been asked to evaluate yourself as part of a 360-degree feedback process. Other employees, including your manager(s), peers, and direct reports will also evaluate you. In this manner, you will be provided with a comprehensive, multi-perspective (i.e., 360-degree) view of your performance as a manager. The objective is to provide you with feedback so as to allow you to improve your performance, resulting in improved team performance, and organizational effectiveness.

If you are not able to respond to an item, leave it blank and go on to the next item.

Competencies Included:
Customer Focus, Client Focus, Bias for Action, Persuasion and Influence, Decision Making, Time Management, Technical, Excellence, Regulatory/Compliance, Teamwork, Global Perspective
Sample Result Document:
Sample Results
We encourage everyone to complete the survey. Please be honest, constructive and thoughtful in your input. The survey is designed to help us understand more about your thoughts and needs to make this a great company.

Please ensure that your submission is made between . The survey will only be available during these dates.




Customer Focus

Does Not
Exhibit this
Competency
Seldom
Exhibits this
Competency
Sometimes
Exhibits this
Competency
Usually
Exhibits this
Competency
Always
Exhibits this
Competency
  1. Exhibits a positive attitude even when dealing with difficult customers.
  1. ...friendliness and courtesy
  1. Uses feedback from the customer to help improve the customer's experience.
  1. Anticipates and proactively resolves issues that the customer may face.
  1. Identifies the core needs of the customer.
Please feel free to provide any comments to help explain your answers?

Client Focus

Does Not
Exhibit this
Competency
Seldom
Exhibits this
Competency
Sometimes
Exhibits this
Competency
Usually
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Competency
  1. Regularly receives positive feedback from clients.
  1. Is honest in all communication with the clients.
  1. Responds to feedback from clients.
  1. Responds to the needs of the client.
  1. Persistent in solving client issues.
Please feel free to provide any comments to help explain your answers?

Bias for Action

Does Not
Exhibit this
Competency
Seldom
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Competency
Sometimes
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Competency
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Competency
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Exhibits this
Competency
  1. Identifies ways to simplify work processes and reduce cycle times
  1. Projects a "can-do" attitude when interfacing with peers, subordinates and customers(especially during difficult and challenging times).
  1. Conveys a sense of urgency about addressing problems and opportunities
  1. Displays high energy and enthusiasm on consistent basis.
  1. Completes work on time
Please feel free to provide any comments to help explain your answers?

Persuasion and Influence

Does Not
Exhibit this
Competency
Seldom
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Competency
Sometimes
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Competency
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Competency
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Competency
  1. Seeks to obtain consensus or compromise.
  1. Develops a good rapport with others.
  1. Persuades others to consider alternative points of view.
  1. Understanding what others need.
  1. Ensures stakeholders are involved in the decision making process.
Please feel free to provide any comments to help explain your answers?

Decision Making

Does Not
Exhibit this
Competency
Seldom
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Competency
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Competency
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  1. Determines the costs and potential benefits of decisions.
  1. Coaches team members individually when "poor" decisions are made; helps them see what could have been done differently
  1. Uses reasonable assumptions and logic to decide between alternate courses of action
  1. Understands how their decisions will affect others.
  1. Determines constraints that may impact what decisions are acceptable.
Please feel free to provide any comments to help explain your answers?

Time Management

Does Not
Exhibit this
Competency
Seldom
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Competency
Sometimes
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Competency
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Competency
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Exhibits this
Competency
  1. Focuses on tasks that have high priority.
  1. Leaves time in the schedule for unplanned contingencies.
  1. Makes time for developing plans and schedules.
  1. Sets a good balance between work and family life.
  1. Does not procrastinate.
Please feel free to provide any comments to help explain your answers?

Technical

Does Not
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Competency
Seldom
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Competency
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Competency
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Competency
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Competency
  1. Is naturally sought out by people outside his/her particular area for advice and opinion on a broad range of matters - not necessarily solely legal advice.
  1. Keeps current with technical advances within his/her professional discipline; embraces and applies new techniques and practices
  1. Willingly shares information and expertise; sought out as resource by others
  1. Is knowledgeable of procedures or systems necessary for the job.
  1. Demonstrates mastery of the technical competencies required in his/her work.
Please feel free to provide any comments to help explain your answers?

Excellence

Does Not
Exhibit this
Competency
Seldom
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Competency
Sometimes
Exhibits this
Competency
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Competency
  1. Demonstrates the functional or technical skills necessary to do their job.
  1. Produces high quality work.
  1. Can be counted on to add value wherever they are involved.
  1. Keeps themselves and others focused on constant improvement.
  1. Is planful and organized.
Please feel free to provide any comments to help explain your answers?

Regulatory/Compliance

Does Not
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Competency
Seldom
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Competency
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Competency
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  1. Is aware of the documents and reports needed to maintain compliance with regulations.
  1. Offers training to employees to ensure they comply with regulations.
  1. Ensures regulations are followed as required.
  1. Maintains historical records and documents as needed/required.
  1. Addresses issues quickly before they develop into major problems.
Please feel free to provide any comments to help explain your answers?

Teamwork

Does Not
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Competency
Seldom
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Competency
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Competency
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Competency
  1. Communicates well with team members.
  1. Creates opportunities to learn with other team members
  1. Identifies and resolves conflicts within the team to increase team effectiveness
  1. Builds consensus and shares relevant information.
  1. Coaches team members
Please feel free to provide any comments to help explain your answers?

Global Perspective

Does Not
Exhibit this
Competency
Seldom
Exhibits this
Competency
Sometimes
Exhibits this
Competency
Usually
Exhibits this
Competency
Always
Exhibits this
Competency
  1. Communicates effectively on a multi-lingual basis.
  1. Is aware of the culture, behaviors, identities and beliefs of others.
  1. Comfortable using teleconferencing equipment to facilitate meetings with others abroad.
  1. Can effectively deliver presentations to international clients.
  1. Understands global systems such as the global economy.
Please feel free to provide any comments to help explain your answers?

  1. Overall, please rate the effectiveness of [Participant Name].






  2. Strengths


  3. Areas for Development


  4. Please give any final comments or suggestions for [Participant Name Here]'s assessment.