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HR-Survey > 360-Degree Feedback > Competency Model > Customer Focus Skills

Customer Focus- 360 Degree Feedback Survey Sample #3





Questionnaires Measuring Customer Focus:
Survey 1 (4-point scale; Competency Comments)
Survey 2 (4-point scale; Competency Comments)
Survey 3 (5-point scale; Competency Comments)
Survey 4 (5-point scale; radio buttons)
Survey 5 (4-point scale; words)
Survey 6 (4-point scale; words)
Survey 7 (5-point scale; competency comments; N/A)
Survey 8 (3-point scale; Agree/Disagree words; N/A)
Survey 9 (3-point scale; Strength/Development; N/A)
Survey 10 (Comment boxes only)
Survey 11 (Single rating per competency)
Survey 12 (Slide-bar scale)
Survey 13 (4-point scale; numbers; floating anchors)
Survey 14 (4-point scale; N/A)
Instructions

You have been asked to evaluate yourself as part of a 360-degree feedback process. Other employees, including your manager(s), peers, and direct reports will also evaluate you. In this manner, you will be provided with a comprehensive, multi-perspective (i.e., 360-degree) view of your performance as a manager. The objective is to provide you with feedback so as to allow you to improve your performance, resulting in improved team performance, and organizational effectiveness.

If you are not able to respond to an item, leave it blank and go on to the next item.

Competencies Included:
Customer Focus, Client Focus, Bias for Action, Persuasion and Influence, Decision Making, Time Management, Technical, Excellence, Regulatory/Compliance, Teamwork, Global Perspective
Sample Result Document:
Sample Results
We encourage everyone to complete the survey. Please be honest, constructive and thoughtful in your input. The survey is designed to help us understand more about your thoughts and needs to make this a great company.

Please ensure that your submission is made between . The survey will only be available during these dates.



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Customer Focus

Does Not
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Competency
Seldom
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Competency
Sometimes
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  1. Helps customers feel they are receiving services tailored specifically to their needs.
  1. Gets feedback from the customer on a weekly basis.
  1. Transparent in all communications with the customer.
  1. Develops strong customer relationships.
  1. Is competent in handling difficult customers.
Please feel free to provide any comments to help explain your answers?

Client Focus

Does Not
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  1. Makes sure their interests are aligned with the client's interests.
  1. Helps others in responding to client needs.
  1. Fosters an environment that supports strong client focus.
  1. Prioritizes client issues to tackle the most pressing needs first.
  1. Follows up with any unanswered questions from the client.
Please feel free to provide any comments to help explain your answers?

Bias for Action

Does Not
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  1. Completes work on time
  1. Conveys a sense of urgency about addressing problems and opportunities
  1. Completes a large volume of work.
  1. Seeks and utilizes opportunities for continuous learning and self-development.
  1. Identifies ways to simplify work processes and reduce cycle times
Please feel free to provide any comments to help explain your answers?

Persuasion and Influence

Does Not
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  1. Able to express own goals and needs.
  1. Communicates effectively with others.
  1. Understanding what others need.
  1. Seeks to obtain consensus or compromise.
  1. Persuades others to consider alternative points of view.
Please feel free to provide any comments to help explain your answers?

Decision Making

Does Not
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Competency
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  1. Identifies parameters impacting the decision.
  1. Stays focused on the main objective when making decisions.
  1. Makes good decisions for the department.
  1. Coaches team members individually when "poor" decisions are made; helps them see what could have been done differently
  1. Is aware of the impact of decisions and informs others about potential outcomes.
Please feel free to provide any comments to help explain your answers?

Time Management

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Competency
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  1. Optimizes time management through automation.
  1. Maintains precise time logs for billing.
  1. Delegates tasks to those with free time to do them.
  1. Uses scripts or software tools to automate computer centered processes.
  1. Uses batch processing to accomplish many similar tasks simultaneously.
Please feel free to provide any comments to help explain your answers?

Technical

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  1. Uses expertise to identify issues and think through creative solutions to get a problem solved or objective accomplished.
  1. Knows how to produce high quality products/work.
  1. Is naturally sought out by people outside his/her particular area for advice and opinion on a broad range of matters - not necessarily solely legal advice.
  1. Willingly shares his/her technical expertise; sought out as resource by others
  1. Is knowledgeable of procedures or systems necessary for the job.
Please feel free to provide any comments to help explain your answers?

Excellence

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  1. Takes a lot of pride in their work.
  1. Demonstrates the functional or technical skills necessary to do their job.
  1. Is planful and organized.
  1. Can be counted on to add value wherever they are involved.
  1. Produces high quality work.
Please feel free to provide any comments to help explain your answers?

Regulatory/Compliance

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  1. Reviews the compliance program and recommends changes based on new industry trends.
  1. Ensures regulations are followed as required.
  1. Reviews documentation and procedures manuals to ensure regulatory compliance.
  1. Submits complete applications for necessary certifications.
  1. Is aware of the documents and reports needed to maintain compliance with regulations.
Please feel free to provide any comments to help explain your answers?

Teamwork

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  1. Communicates well with team members.
  1. Shares resources and information with the team.
  1. Effective team player
  1. Is committed to the success of the team.
  1. Committed to the successful completion of team goals.
Please feel free to provide any comments to help explain your answers?

Global Perspective

Does Not
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Competency
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Competency
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  1. Respects individual differences.
  1. Volunteers for experiences and assignments abroad.
  1. Sets the example for team on importance of cultural awareness.
  1. Attends training seminars and conferences to increase skills in working with others globally.
  1. Understands global systems such as the global economy.
Please feel free to provide any comments to help explain your answers?

  1. Overall, please rate the effectiveness of [Participant Name].






  2. Strengths


  3. Areas for Development


  4. Please give any final comments or suggestions for [Participant Name Here]'s assessment.