Customer Focus - 360 Degree Feedback Survey Sample #10

360 Feedback Survey

Instructions

Thank you for providing feedback for the recipient above. As you respond, please draw on your first-hand experience with this individual in the past 12 months. Rate each item using the scale shown. If you don't feel you have enough first-hand information to rate a certain item, please choose the Not Applicable option. Comments can be very helpful; at a minimum where you give a particularly high or low rating, please share your reasons in the comment section for that competency. Your responses will be compiled with feedback from others and presented to the recipient to help guide their ongoing development.

Partially completed forms can be saved by using the Save/Still Working button at the bottom of the page. You may return at a later time to complete/edit the form. Your saved responses will be shown each time you re-visit the feedback form. When you are certain that you have completed your responses and will be not making any changes, click the Complete button.

Customer Focus

• Creates innovative solutions for the customers.
• Able to handle difficult customers.
• Prioritizes customer issues to tackle the most pressing needs first.
• Understands the needs of the customer.
• Focuses on maintaining good relationships with customers.

If [Participant Name] were to make improvements in Customer Focus, what are your suggestions for how he/she can improve this?

Entrepreneurship

• Finds unique ways to go around barriers to success.
• Able to adapt the department to changing business demands and climate.
• Devotes a certain amount of time and effort to developing new business opportunities.
• Has a strategic awareness on how to promote the organization.
• Maintains a high level of energy to respond to demands of the job.

If [Participant Name] were to make improvements in Entrepreneurship, what are your suggestions for how he/she can improve this?

Creativity

• Conceives, implements and evaluates ideas.
• Creates a lot of new ideas.
• Is creative.
• Is creative and inspirational.
• Adds value to the department/organization.

If [Participant Name] were to make improvements in Creativity, what are your suggestions for how he/she can improve this?

Cultural Awareness

• Is aware of the similarities and differences among and between cultural groups.
• Hires individuals with different cultural backgrounds for the department.
• Acknowledges their own biases in cultural interactions.
• Seeks to reduce obstacles in communication that might arise from cultural differences.
• Is aware of differences in how individuals from other cultures greet one another.

If [Participant Name] were to make improvements in Cultural Awareness, what are your suggestions for how he/she can improve this?

Excellence

• Is planful and organized.
• Produces high quality work.
• Demonstrates the analytical skills to do their job.
• Takes a lot of pride in their work.
• Demonstrates the functional or technical skills necessary to do their job.

If [Participant Name] were to make improvements in Excellence, what are your suggestions for how he/she can improve this?

Overall, please rate the effectiveness of [Participant Name Here].

5- Very Effective 4- Effective 3- Neither 2- Ineffective 1- Very Ineffective

Strengths


Areas for Development


Please give any final comments or suggestions for [Participant Name Here]'s assessment.