Customer Focus - 360 Degree Feedback Survey Sample #10

360 Feedback Survey

Instructions

We appreciate you taking the time to provide valuable feedback for the individual mentioned above. As you respond, please draw on your first-hand experience with this individual in the past 12 months. Your insights are crucial in offering a comprehensive evaluation. Please rate each item using the scale provided. If you find that you do not have sufficient first-hand knowledge to rate a particular item, select the Not Applicable option.

In addition to the ratings, we encourage you to include comments where possible. These comments are particularly useful when you give a very high or very low rating, as they provide context and clarity regarding your assessment. Explaining your reasons in the comment section helps ensure that your feedback is constructive and actionable.

Your responses, combined with feedback from other contributors, will be compiled and presented to the individual. This collective feedback aims to support their continuous growth and development by highlighting strengths and identifying areas for improvement. Your thoughtful participation is essential in helping them achieve their full potential.

You can save your progress on partially completed forms by clicking the Save/Still Working button located at the bottom of the page. This allows you to come back at a later time to finish or make any necessary edits to the form. When you return, your previously saved responses will automatically be displayed, allowing you to seamlessly continue where you left off. When you have completed filling out the form and are confident that no further changes are needed, please click the Complete button.

Customer Focus

• Consistently meets customer's needs.
• Prioritizes the needs and preferences of the customer.
• Helps customers to feel satisfied with our work/services.
• Transparent in all communications with the customer.
• Anticipates resources needed to meet the customer needs.

If [Participant Name] were to make improvements in Customer Focus, what are your suggestions for how he/she can improve this?

Entrepreneurship

• Seeks and utilizes mentors to help guide professional development.
• Has a strategic awareness on how to promote the organization.
• Devotes a certain amount of time and effort to developing new business opportunities.
• Is comfortable operating in an environment of uncertainty.
• Understands the processes and various stages of business development.

If [Participant Name] were to make improvements in Entrepreneurship, what are your suggestions for how he/she can improve this?

Creativity

• Adds value to the department/organization.
• Creates a lot of new ideas.
• Conceives, implements and evaluates ideas.
• Inspires creativity in their team.
• Is creative and inspirational.

If [Participant Name] were to make improvements in Creativity, what are your suggestions for how he/she can improve this?

Cultural Awareness

• Seeks out different viewpoints and benefits from different perspectives.
• Participates in cultural training sessions/classes.
• Effective in working with individuals with a variety of cultural backgrounds.
• Values the opinions of diverse groups and individual.
• Understands the impact that our culture may have on interactions between individuals.

If [Participant Name] were to make improvements in Cultural Awareness, what are your suggestions for how he/she can improve this?

Excellence

• Is planful and organized.
• Keeps themselves and others focused on constant improvement.
• Demonstrates the analytical skills to do their job.
• Demonstrates the functional or technical skills necessary to do their job.
• Produces high quality work.

If [Participant Name] were to make improvements in Excellence, what are your suggestions for how he/she can improve this?

Overall, please rate the effectiveness of [Participant Name Here].

5- Very Effective 4- Effective 3- Neither 2- Ineffective 1- Very Ineffective

Strengths


Areas for Development


Please give any final comments or suggestions for [Participant Name Here]'s assessment.