hr-survey.com

Customer Focus - 360 Degree Feedback Survey Sample #10





360 Feedback Survey

Questionnaires Measuring Customer Focus:
Survey 1 (4-point scale; Competency Comments)
Survey 2 (4-point scale; Competency Comments)
Survey 3 (5-point scale; Competency Comments)
Survey 4 (5-point scale; radio buttons)
Survey 5 (4-point scale; words)
Survey 6 (4-point scale; words)
Survey 7 (5-point scale; competency comments; N/A)
Survey 8 (3-point scale; Agree/Disagree words; N/A)
Survey 9 (3-point scale; Strength/Development; N/A)
Survey 10 (Comment boxes only)
Survey 11 (Single rating per competency)
Survey 12 (Slide-bar scale)
Instructions

Thank you for providing feedback for the recipient above. As you respond, please draw on your first-hand experience with this individual in the past 12 months. Rate each item using the scale shown. If you don't feel you have enough first-hand information to rate a certain item, please choose the Not Applicable option. Comments can be very helpful; at a minimum where you give a particularly high or low rating, please share your reasons in the comment section for that competency. Your responses will be compiled with feedback from others and presented to the recipient to help guide their ongoing development.

Competencies Included:
Customer Focus, Entrepreneurship, Creativity, Cultural Awareness, Excellence
Partially completed forms can be saved by using the Save/Still Working button at the bottom of the page. You may return at a later time to complete/edit the form. Your saved responses will be shown each time you re-visit the feedback form. When you are certain that you have completed your responses and will be not making any changes, click the Complete button.


Customer Focus

  • Ensures commitments made to customers are completed to the customer's satisfaction.
  • Is competent in handling difficult customers.
  • Helps others in responding to customer needs.
  • Sets an example for excellent customer relations.
  • Maintains positive customer relationships.
If [Participant Name] were to make improvements in Customer Focus, what are your suggestions for how he/she can improve this?

Entrepreneurship

  • Maintains a high level of energy to respond to demands of the job.
  • Encourages dynamic growth opportunities.
  • Understands the processes and various stages of business development.
  • Takes the initiative to complete tasks.
  • Encourages risk taking for developing potential business opportunities.
If [Participant Name] were to make improvements in Entrepreneurship, what are your suggestions for how he/she can improve this?

Creativity

  • Conceives, implements and evaluates ideas.
  • Is creative and inspirational.
  • Is creative.
  • Inspires creativity in their team.
  • Creates a lot of new ideas.
If [Participant Name] were to make improvements in Creativity, what are your suggestions for how he/she can improve this?

Cultural Awareness

  • Values the opinions of diverse groups and individual.
  • Treats others with dignity and respect.
  • Participates in cultural training sessions/classes.
  • Seeks knowledge and information about other cultures.
  • Hires individuals with different cultural backgrounds for the department.
If [Participant Name] were to make improvements in Cultural Awareness, what are your suggestions for how he/she can improve this?

Excellence

  • Takes a lot of pride in their work.
  • Keeps themselves and others focused on constant improvement.
  • Is planful and organized.
  • Demonstrates the functional or technical skills necessary to do their job.
  • Demonstrates the analytical skills to do their job.
If [Participant Name] were to make improvements in Excellence, what are your suggestions for how he/she can improve this?
Overall, please rate the effectiveness of [Participant Name Here].






Strengths


Areas for Development


Please give any final comments or suggestions for [Participant Name Here]'s assessment.