Customer Focus - 360 Degree Feedback Survey Sample #10

360 Feedback Survey

Instructions

We appreciate you taking the time to provide valuable feedback for the individual mentioned above. As you respond, please draw on your first-hand experience with this individual in the past 12 months. Your insights are crucial in offering a comprehensive evaluation. Please rate each item using the scale provided. If you find that you do not have sufficient first-hand knowledge to rate a particular item, select the Not Applicable option.

In addition to the ratings, we encourage you to include comments where possible. These comments are particularly useful when you give a very high or very low rating, as they provide context and clarity regarding your assessment. Explaining your reasons in the comment section helps ensure that your feedback is constructive and actionable.

Your responses, combined with feedback from other contributors, will be compiled and presented to the individual. This collective feedback aims to support their continuous growth and development by highlighting strengths and identifying areas for improvement. Your thoughtful participation is essential in helping them achieve their full potential.

You can save your progress on partially completed forms by clicking the Save/Still Working button located at the bottom of the page. This allows you to come back at a later time to finish or make any necessary edits to the form. When you return, your previously saved responses will automatically be displayed, allowing you to seamlessly continue where you left off. When you have completed filling out the form and are confident that no further changes are needed, please click the Complete button.

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Customer Focus

• Obtains feedback to ensure customer needs are being met.
• Anticipates customer needs.
• Focuses on providing excellent customer service.
• Is competent in handling difficult customers.
• Is committed to resolving customer issues in a positive way.

If [Participant Name] were to make improvements in Customer Focus, what are your suggestions for how he/she can improve this?

Entrepreneurship

• Takes the initiative to complete tasks.
• Balances risks and rewards when making decisions.
• Exhibits determination and passion in completion of goals.
• Understands the processes and various stages of business development.
• Finds unique ways to go around barriers to success.

If [Participant Name] were to make improvements in Entrepreneurship, what are your suggestions for how he/she can improve this?

Creativity

• Develops solutions to challenging problems.
• Adds value to the department/organization.
• Inspires creativity in their team.
• Conceives, implements and evaluates ideas.
• Creates a lot of new ideas.

If [Participant Name] were to make improvements in Creativity, what are your suggestions for how he/she can improve this?

Cultural Awareness

• Willing to work with employees who have different cultural backgrounds.
• Acknowledges their own biases in cultural interactions.
• Values the diverse perspectives from others.
• Understands what customs and etiquette are important for individuals from other cultures.
• Understands the impact that our culture may have on interactions between individuals.

If [Participant Name] were to make improvements in Cultural Awareness, what are your suggestions for how he/she can improve this?

Excellence

• Can be counted on to add value wherever they are involved.
• Takes a lot of pride in their work.
• Produces high quality work.
• Keeps themselves and others focused on constant improvement.
• Demonstrates the analytical skills to do their job.

If [Participant Name] were to make improvements in Excellence, what are your suggestions for how he/she can improve this?

Overall, please rate the effectiveness of [Participant Name Here].

5- Very Effective 4- Effective 3- Neither 2- Ineffective 1- Very Ineffective

Strengths


Areas for Development


Please give any final comments or suggestions for [Participant Name Here]'s assessment.