Customer Focus- 360 Degree Feedback Survey Sample #6

360-Degree Assessment Survey

Dear Employee:

You have been selected to provide feedback on the employee listed above. Your feedback is an important part of our company's leadership development process and this survey is intended to gather broad feedback in the core competencies and role responsibilities that are important for the on-going success of our organization.

In responding to the questions below, think about your experiences working with this employee over the last twelve months. The effectiveness of this development tool is dependent on your honest, forthright and constructive responses so please bear this in mind as you answer each question. Your responses will be aggregated with the responses received from others and discussed with the employee to foster growth and on-going development.

We encourage everyone to complete the survey. Please be honest, constructive and thoughtful in your input. The survey is designed to help us understand more about your thoughts and needs to make this a great company.

The results of this survey will be used to help drive our future success. We will report back to you about what you have said and what we plan to do about it. If you have any questions about the process please contact [Contact Person].

Please ensure that your submission is made between . The survey will only be available during these dates.

Thank you for your participation in the survey. We look forward to seeing the analysis of your responses and we are hoping for 100% participation.

Management Team

Customer Focus	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Manages customer accounts with high degree of competence.
Anticipates and proactively resolves issues that the customer may face.
Identifies the most pressing needs of each customer.
Responds to feedback from customers.
Makes sure their interests are aligned with the customer's interests.
Strategic Focus	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Understands & contributes to development of strategic goals.
Focuses attention on treating the causes of problems rather than simply addressing the symptoms.
Monitors performance of each market within the Area, utilizing reports to ensure sales growth, cost management, and profitability targets are met.
Sustains or achieves a competitive advantage for the organization by analyzing the best practices and lessons learned from other organizations.
Creates plans to develop and promote organizational and area strengths, as well as to address weaknesses.
Passion To Learn	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Will participate in training classes even if offered outside of normal working hours.
Recognizes own areas for development and consciously seeks assignments that will provide practice in areas of developmental need.
Stays up-to-date on emerging technologies.
Takes initiative for own learning and development.
Demonstrates through personal behavior the commitment to high standards of performance.
Continual Learning	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Takes the initiative to learn new skills.
Pursues self-improvement through continual learning.
Shares best practices with others and learns from others.
Participates in regular training offered.
Grasps new ideas, concepts, technical, or business knowledge.
Professional Development	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Encourages employees to take courses relevant to their job.
Contributing fully to the extent of their skills
Demonstrate enthusiasm and a willingness to learn new skills and knowledge
Keep themselves up-to-date of technical/professional issues
Seeks opportunities for continuous learning.
Delegation	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Delegates authority and responsibility to subordinates and holds them accountable for their actions.
Clearly defines duties and tasks to be completed.
Delegates tasks, responsibilities, and accountability as appropriate to the level of employee.
Entrusts subordinates with important tasks.
Allows employees to decide how they wish to complete the tasks.
Analytical	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Implements data validation techniques and methods.
Selects the appropriate techniques for analysis.
Identifies opportunities for progress and innovation.
Asks the "right" questions to size up or evaluate situations.
Uses appropriate techniques to solve problems.
Quality	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Corrects issues in a timely manner.
Encourages employees to produce the best quality products.
Encourages others to achieve high quality standards.
Reflects on what is working and what could be improved.
Analyze what occurred and re-adjusts accordingly when goals are not met.
Interpersonal Skills	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Adapts management style to meet the needs of the individual or situation.
Anticipates the concerns of other employees.
Values the opinions of others.
Comes across as credible, knowledgeable and sincere
Is a role model for others

46. Overall, please rate the effectiveness of [Participant Name Here].
    

    5- Very Effective 4- Effective 3- Neither 2- Ineffective 1- Very Ineffective

    
    
47. Describe the greatest strengths of this person with regard to his/her overall effectiveness in performing his/her current responsibilities.
    
    
    
48. Describe the most important things this person could improve upon in order to increase his/her overall effectiveness in performing his/her current responsibilities.
    
    
    
49. Additional comments, if any for [Participant Name Here]'s assessment.