hr-survey.com

Customer Focus- 360 Degree Feedback Survey Sample #6





360-Degree Assessment Survey

Questionnaires Measuring Customer Focus:
Survey 1 (4-point scale; Competency Comments)
Survey 2 (4-point scale; Competency Comments)
Survey 3 (5-point scale; Competency Comments)
Survey 4 (5-point scale; radio buttons)
Survey 5 (4-point scale; words)
Survey 6 (4-point scale; words)
Survey 7 (5-point scale; competency comments; N/A)
Survey 8 (3-point scale; Agree/Disagree words; N/A)
Survey 9 (3-point scale; Strength/Development; N/A)
Survey 10 (Comment boxes only)
Survey 11 (Single rating per competency)
Survey 12 (Slide-bar scale)
Survey 13 (4-point scale; numbers; floating anchors)
Survey 14 (4-point scale; N/A)
Dear Employee:

You have been selected to provide feedback on the employee listed above. Your feedback is an important part of our company's leadership development process and this survey is intended to gather broad feedback in the core competencies and role responsibilities that are important for the on-going success of our organization.

In responding to the questions below, think about your experiences working with this employee over the last twelve months. The effectiveness of this development tool is dependent on your honest, forthright and constructive responses so please bear this in mind as you answer each question. Your responses will be aggregated with the responses received from others and discussed with the employee to foster growth and on-going development.

Sample Result Document in PDF format:
360-Feedback Results (pdf)
We encourage everyone to complete the survey. Please be honest, constructive and thoughtful in your input. The survey is designed to help us understand more about your thoughts and needs to make this a great company.

The results of this survey will be used to help drive our future success. We will report back to you about what you have said and what we plan to do about it. If you have any questions about the process please contact [Contact Person].

Please ensure that your submission is made between . The survey will only be available during these dates.

Thank you for your participation in the survey. We look forward to seeing the analysis of your responses and we are hoping for 100% participation.

Management Team



Edit this Survey
Would you like to edit this survey? Click here to begin.

Customer Focus

Needs
Significant
Improvement
Could benefit
from
Development
Capable
and
Effective
Role
Model
  1. Follows up with any unanswered questions from the customer.
  1. Is aware of what the customer wants to receive.
  1. Consistently meets customer's needs.
  1. Focuses on providing excellent customer service.
  1. Makes sure their interests are aligned with the customer's interests.


Strategic Focus

Needs
Significant
Improvement
Could benefit
from
Development
Capable
and
Effective
Role
Model
  1. Makes strategic changes to stay ahead of changes in the business environment.
  1. Analyzes the environment to develop strategies to achieve competitive advantage in the marketplace.
  1. Inspires employees to adopt the strategic plan.
  1. Aligns cross-functional teams to the strategic plan.
  1. Looks for opportunities to enhance contributions to the bottom line.


Passion To Learn

Needs
Significant
Improvement
Could benefit
from
Development
Capable
and
Effective
Role
Model
  1. Is open to feedback from others.
  1. Exhibits willingness to upgrade skills through additional training and education.
  1. Demonstrates a willingness to participate in continuing education courses.
  1. Enjoys learning new skills and techniques.
  1. Is open minded and curious about learning new skills.


Continual Learning

Needs
Significant
Improvement
Could benefit
from
Development
Capable
and
Effective
Role
Model
  1. Is open to new ideas and concepts.
  1. Seeks opportunities to grow in skills and knowledge.
  1. Participates in regular training offered.
  1. Pursues self-improvement through continual learning.
  1. Builds on their strengths while addressing their weaknesses.


Professional Development

Needs
Significant
Improvement
Could benefit
from
Development
Capable
and
Effective
Role
Model
  1. Keep themselves up-to-date of technical/professional issues
  1. Seeks opportunities for continuous learning.
  1. Demonstrate enthusiasm and a willingness to learn new skills and knowledge
  1. Quickly acquire and apply new knowledge and skills when needed
  1. Seeks opportunities for professional development.


Delegation

Needs
Significant
Improvement
Could benefit
from
Development
Capable
and
Effective
Role
Model
  1. Assigns tasks to create learning opportunities for the employees.
  1. Defines goals and objectives for subordinates.
  1. Allows subordinates to use their own methods and procedures.
  1. Delegates tasks, responsibilities, and accountability as appropriate to the level of employee.
  1. Delegates authority and responsibility to subordinates and holds them accountable for their actions.


Analytical

Needs
Significant
Improvement
Could benefit
from
Development
Capable
and
Effective
Role
Model
  1. Evaluates the validity and reliability of data and research findings.
  1. Creates detailed budgets that guide financial planning and decision-making.
  1. Analyzes and consolidates data from several sources to develop logical insights.
  1. Examines material specifications to ensure structural integrity of the building/craft/machine.
  1. Models future customer behavior from previous trends.


Quality

Needs
Significant
Improvement
Could benefit
from
Development
Capable
and
Effective
Role
Model
  1. Adopts, integrates, and disseminates quality guidelines and standards.
  1. Ensures the hiring of employees that have a quality focus.
  1. Communicates with team members regarding best quality practices.
  1. Quickly addresses changes in quality of the products.
  1. Able to anticipate quality issues and take preventative actions.


Interpersonal Skills

Needs
Significant
Improvement
Could benefit
from
Development
Capable
and
Effective
Role
Model
  1. Keeps commitments made with coworkers.
  1. Gives constructive feedback on performance reviews.
  1. Understands the core issues of conversations.
  1. Is open and approachable
  1. Takes time to recognize the efforts of others.



  1. Overall, please rate the effectiveness of [Participant Name Here].






  2. Describe the greatest strengths of this person with regard to his/her overall effectiveness in performing his/her current responsibilities.


  3. Describe the most important things this person could improve upon in order to increase his/her overall effectiveness in performing his/her current responsibilities.


  4. Additional comments, if any for [Participant Name Here]'s assessment.