Customer Focus- 360 Degree Feedback Survey Sample #6

360-Degree Assessment Survey

Dear Employee:

You have been selected to provide feedback on the employee listed above. Your feedback is an important part of our company's leadership development process and this survey is intended to gather broad feedback in the core competencies and role responsibilities that are important for the on-going success of our organization.

In responding to the questions below, think about your experiences working with this employee over the last twelve months. The effectiveness of this development tool is dependent on your honest, forthright and constructive responses so please bear this in mind as you answer each question. Your responses will be aggregated with the responses received from others and discussed with the employee to foster growth and on-going development.

We encourage everyone to complete the survey. Please be honest, constructive and thoughtful in your input. The survey is designed to help us understand more about your thoughts and needs to make this a great company.

The results of this survey will be used to help drive our future success. We will report back to you about what you have said and what we plan to do about it. If you have any questions about the process please contact [Contact Person].

Please ensure that your submission is made between . The survey will only be available during these dates.

Thank you for your participation in the survey. We look forward to seeing the analysis of your responses and we are hoping for 100% participation.

Management Team

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Customer Focus	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Helps customers to feel satisfied with our work/services.
Is aware of expectations from customers.
Focuses on providing excellent customer service.
Promotes, implements, maintains and enhances relationships with customers.
Is pro-active in dealing with customers and addressing their needs.
Strategic Focus	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Implements and executes the company's strategy for advancing production capabilities.
Mobilizes change through executive leadership to implement corporate strategies.
Able to decline a poor strategy by proposing alternate strategies.
Identifies areas where return on investment can be improved.
Develops strategies to seek new opportunities.
Passion To Learn	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Constantly enhances product knowledge through experimentation and play.
Demonstrates through personal behavior the commitment to high standards of performance.
Exhibits willingness to upgrade skills through additional training and education.
Takes advantage of training opportunities when they arise.
Recognizes own areas for development and consciously seeks assignments that will provide practice in areas of developmental need.
Continual Learning	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Sets relevant learning objectives and goals.
Improves on their skill sets.
Views setbacks as opportunities to learn from.
Participates in regular training offered.
Builds on their strengths while addressing their weaknesses.
Professional Development	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Keep themselves up-to-date of technical/professional issues
Quickly acquire and apply new knowledge and skills when needed
Allows employees to fully participate in employee training and professional development.
Contributing fully to the extent of their skills
Seeks opportunities for professional development.
Delegation	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Clearly defines duties and tasks to be completed.
Assigns tasks to create learning opportunities for the employees.
Tells subordinates what to do, not how to do it.
Allows subordinates to use their own methods and procedures.
Delegates tasks, responsibilities, and accountability as appropriate to the level of employee.
Analytical	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Uses statistics to find hidden patterns, connections, and trends in data.
Able to interpret and analyze data.
Presents data in a format that makes comparisons easier.
Open to investigating novel approaches and methods.
Establishes connections between different pieces of information to see the bigger picture.
Quality	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Committed to the improvement of the quality of services and products.
Maintains detailed instructions to ensure consistency and quality in the production line.
Always strives to produce the highest quality work products.
Able to create quality initiatives to be implemented organization-wide.
Identifies appropriate sources of quality standards.
Interpersonal Skills	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Builds a strong rapport with co-workers.
Keeps commitments made with coworkers.
Appreciates the extra efforts made by coworkers.
Anticipates the concerns of other employees.
Applies appropriate communication techniques to the situation.

46. Overall, please rate the effectiveness of [Participant Name Here].
    

    5- Very Effective 4- Effective 3- Neither 2- Ineffective 1- Very Ineffective

    
    
47. Describe the greatest strengths of this person with regard to his/her overall effectiveness in performing his/her current responsibilities.
    
    
    
48. Describe the most important things this person could improve upon in order to increase his/her overall effectiveness in performing his/her current responsibilities.
    
    
    
49. Additional comments, if any for [Participant Name Here]'s assessment.