Customer Focus- 360 Degree Feedback Survey Sample #6

360-Degree Assessment Survey

Dear Employee:

You have been selected to provide feedback on the employee listed above. Your feedback is an important part of our company's leadership development process and this survey is intended to gather broad feedback in the core competencies and role responsibilities that are important for the on-going success of our organization.

In responding to the questions below, think about your experiences working with this employee over the last twelve months. The effectiveness of this development tool is dependent on your honest, forthright and constructive responses so please bear this in mind as you answer each question. Your responses will be aggregated with the responses received from others and discussed with the employee to foster growth and on-going development.

We encourage everyone to complete the survey. Please be honest, constructive and thoughtful in your input. The survey is designed to help us understand more about your thoughts and needs to make this a great company.

The results of this survey will be used to help drive our future success. We will report back to you about what you have said and what we plan to do about it. If you have any questions about the process please contact [Contact Person].

Please ensure that your submission is made between . The survey will only be available during these dates.

Thank you for your participation in the survey. We look forward to seeing the analysis of your responses and we are hoping for 100% participation.

Management Team

Edit this Survey

Would you like to edit this survey? Click here to begin.

Customer Focus	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Accepts responsibility for ensuring customer satisfaction.
Encourages the team to proactively seek ways to improve the customer experience.
Competent in managing customer projects.
Provides excellent service to customers.
Shows new team members what a positive customer service attitude looks like.
Strategic Focus	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Develops strategies to effectively use company resources and exploit potential opportunities.
Scans the environment for opportunities to exploit.
Focuses efforts on specific marketing strategies.
Creates deadlines for various components of the strategy.
Reinforces the strategic messaging in various teams, meetings, seminars and workshops.
Passion To Learn	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Inspires others to learn new things.
Enhances value to the company through additional training and development.
Demonstrates through personal behavior the commitment to high standards of performance.
Stays up-to-date on emerging technologies.
Creates an environment that supports personal development and exploration.
Continual Learning	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Is open to new ideas and concepts.
Pursues self-improvement through continual learning.
Pursues learning that will enhance job performance.
Views setbacks as opportunities to learn from.
Builds on their strengths while addressing their weaknesses.
Professional Development	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Keep themselves up-to-date of technical/professional issues
Quickly acquire and apply new knowledge and skills when needed
Seeks opportunities for continuous learning.
Allows employees to fully participate in employee training and professional development.
Demonstrate enthusiasm and a willingness to learn new skills and knowledge
Delegation	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Gathers feedback from the employee-how did they feel about the task?
Provides written documentation or visual aids to reinforce expectations and reduce misinterpretation.
Assesses both technical skills and soft skills to ensure effective delegation.
Matches responsibilities to both skill and affinity.
Provides oversight while ensuring employees have enough independence to perform effectively.
Analytical	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Uses a more analytical and careful approach to solving issues.
Integrates customer feedback loops, market trends, social media influence, and brand perception to create a cohesive strategy.
Examines how the new software will affect workflows, employee morale, customer interactions, and long-term scalability.
Able to dissect a problem into its core elements.
Divides complex problems or tasks into components/parts for further analysis.
Quality	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Is preventative in dealing with quality issues.
Provides advice and guidance to team members on improving quality controls.
Is a role model for quality practices and standards.
Implements standardized and data driven quality processes/procedures.
Identifies strategies and their associated risks to improve quality.
Interpersonal Skills	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Able to work with individuals at all levels of the Company.
Understands the core issues of conversations.
Respectful of the opinions and ideas of others.
Expresses appreciation of other's work.
Considers the other individual's point of view.

46. Overall, please rate the effectiveness of [Participant Name Here].
    

    5- Very Effective 4- Effective 3- Neither 2- Ineffective 1- Very Ineffective

    
    
47. Describe the greatest strengths of this person with regard to his/her overall effectiveness in performing his/her current responsibilities.
    
    
    
48. Describe the most important things this person could improve upon in order to increase his/her overall effectiveness in performing his/her current responsibilities.
    
    
    
49. Additional comments, if any for [Participant Name Here]'s assessment.