Customer Focus- 360 Degree Feedback Survey Sample #6

360-Degree Assessment Survey

Dear Employee:

You have been selected to provide feedback on the employee listed above. Your feedback is an important part of our company's leadership development process and this survey is intended to gather broad feedback in the core competencies and role responsibilities that are important for the on-going success of our organization.

In responding to the questions below, think about your experiences working with this employee over the last twelve months. The effectiveness of this development tool is dependent on your honest, forthright and constructive responses so please bear this in mind as you answer each question. Your responses will be aggregated with the responses received from others and discussed with the employee to foster growth and on-going development.

We encourage everyone to complete the survey. Please be honest, constructive and thoughtful in your input. The survey is designed to help us understand more about your thoughts and needs to make this a great company.

The results of this survey will be used to help drive our future success. We will report back to you about what you have said and what we plan to do about it. If you have any questions about the process please contact [Contact Person].

Please ensure that your submission is made between . The survey will only be available during these dates.

Thank you for your participation in the survey. We look forward to seeing the analysis of your responses and we are hoping for 100% participation.

Management Team

Customer Focus	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Develops good rapport and trust with the customer.
Develops strong customer relationships.
Maintains positive customer relationships.
Consistently models positive customer service attitudes.
Asks questions and listens carefully to determine customer needs and to ensure that the customer's needs are met.
Strategic Focus	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Able to decline a poor strategy by proposing alternate strategies.
Looks for opportunities to enhance contributions to the bottom line.
Understands & contributes to development of strategic goals.
Focuses attention on treating the causes of problems rather than simply addressing the symptoms.
Sustains or achieves a competitive advantage for the organization by analyzing the best practices and lessons learned from other organizations.
Passion To Learn	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Constantly enhances product knowledge through experimentation and play.
Actively seeks to learn by asking questions and listening to all store associates.
Holds self and associates accountable for goal achievement.
Is motivated by the desire to be "the best".
Demonstrates through personal behavior the commitment to high standards of performance.
Continual Learning	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Pursues professional development opportunities when they arise.
Builds on their strengths while addressing their weaknesses.
Grasps new ideas, concepts, technical, or business knowledge.
Seeks opportunities to grow in skills and knowledge.
Takes charge of their training and skills enhancement.
Professional Development	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Contributing fully to the extent of their skills
Allows employees to fully participate in employee training and professional development.
Encourages employees to take courses relevant to their job.
Demonstrate enthusiasm and a willingness to learn new skills and knowledge
Quickly acquire and apply new knowledge and skills when needed
Delegation	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Delegates authority and responsibility to subordinates and holds them accountable for their actions.
Allows subordinates to use their own methods and procedures.
Assigns tasks to create learning opportunities for the employees.
Entrusts subordinates with important tasks.
Defines the roles, responsibilities, required actions, and deadlines for team members.
Analytical	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Asks the "right" questions to size up or evaluate situations.
Uses appropriate techniques to solve problems.
Identifies the root cause of a problem.
Identifies problems and issues needing resolution.
Implements data validation techniques and methods.
Quality	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Analyze what occurred and re-adjusts accordingly when goals are not met.
Holds employees accountable for their quality of work.
Encourages others to achieve high quality standards.
Encourages employees to produce the best quality products.
Reflects on what is working and what could be improved.
Interpersonal Skills	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Is a role model for others
Demonstrates willingness to work with others.
Effectively manages conflicts by dealing with them directly and immediately
Comes across as credible, knowledgeable and sincere
Adapts management style to meet the needs of the individual or situation.

46. Overall, please rate the effectiveness of [Participant Name Here].
    

    5- Very Effective 4- Effective 3- Neither 2- Ineffective 1- Very Ineffective

    
    
47. Describe the greatest strengths of this person with regard to his/her overall effectiveness in performing his/her current responsibilities.
    
    
    
48. Describe the most important things this person could improve upon in order to increase his/her overall effectiveness in performing his/her current responsibilities.
    
    
    
49. Additional comments, if any for [Participant Name Here]'s assessment.