Customer Focus- 360 Degree Feedback Survey Sample #6

360-Degree Assessment Survey

Dear Employee:

You have been selected to provide feedback on the employee listed above. Your feedback is an important part of our company's leadership development process and this survey is intended to gather broad feedback in the core competencies and role responsibilities that are important for the on-going success of our organization.

In responding to the questions below, think about your experiences working with this employee over the last twelve months. The effectiveness of this development tool is dependent on your honest, forthright and constructive responses so please bear this in mind as you answer each question. Your responses will be aggregated with the responses received from others and discussed with the employee to foster growth and on-going development.

We encourage everyone to complete the survey. Please be honest, constructive and thoughtful in your input. The survey is designed to help us understand more about your thoughts and needs to make this a great company.

The results of this survey will be used to help drive our future success. We will report back to you about what you have said and what we plan to do about it. If you have any questions about the process please contact [Contact Person].

Please ensure that your submission is made between . The survey will only be available during these dates.

Thank you for your participation in the survey. We look forward to seeing the analysis of your responses and we are hoping for 100% participation.

Management Team

Customer Focus	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Puts customer's needs first.
Obtains feedback to ensure customer needs are being met.
Responsive to customer needs.
Does not hesitate to address customer concerns or complaints.
Maintains up-to-date information regarding customer products.
Strategic Focus	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Exploits resources and capabilities strategically to increase production and responsiveness.
Identifies and addresses strategic risks impacting operations.
Mobilizes change through executive leadership to implement corporate strategies.
Sustains or achieves a competitive advantage for the organization by analyzing the best practices and lessons learned from other organizations.
Creates values statement to ensure all employees are working under the same guiding principles.
Passion To Learn	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Stays up-to-date on emerging technologies.
Is committed to enhancing their own knowledge and skills.
Holds self and associates accountable for goal achievement.
Enhances value to the company through additional training and development.
Is open minded and curious about learning new skills.
Continual Learning	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Improves on their skill sets.
Views setbacks as opportunities to learn from.
Sets relevant learning objectives and goals.
Seeks opportunities to grow in skills and knowledge.
Is open to new ideas and concepts.
Professional Development	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Encourages employees to take courses relevant to their job.
Seeks opportunities for continuous learning.
Quickly acquire and apply new knowledge and skills when needed
Allows employees to fully participate in employee training and professional development.
Demonstrate enthusiasm and a willingness to learn new skills and knowledge
Delegation	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Delegates tasks, responsibilities, and accountability as appropriate to the level of employee.
Encourages and empowers subordinates to use initiative in achieving goals and objectives.
Assigns tasks to create learning opportunities for the employees.
Delegates authority and responsibility to subordinates and holds them accountable for their actions.
Entrusts subordinates with important tasks.
Analytical	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Identifies problems and issues needing resolution.
Analyzes issues and reduces them to their component parts.
Identifies the root cause of a problem.
Uses appropriate techniques to solve problems.
Identifies opportunities for progress and innovation.
Quality	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Assists quality control inspectors.
Ensures high consistency across batches or production runs.
Creates effective policies regarding quality of services and products.
Engages and leads staff in implementation of new quality procedures.
Develops a quality manual to assist in troubleshooting issues and documenting the quality management system.
Interpersonal Skills	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Expresses appreciation of other's work.
Comes across as credible, knowledgeable and sincere
Understands the core issues of conversations.
Strives for win/win solutions
Responds quickly to inquiries from potential customers.

46. Overall, please rate the effectiveness of [Participant Name Here].
    

    5- Very Effective 4- Effective 3- Neither 2- Ineffective 1- Very Ineffective

    
    
47. Describe the greatest strengths of this person with regard to his/her overall effectiveness in performing his/her current responsibilities.
    
    
    
48. Describe the most important things this person could improve upon in order to increase his/her overall effectiveness in performing his/her current responsibilities.
    
    
    
49. Additional comments, if any for [Participant Name Here]'s assessment.