Customer Focus- 360 Degree Feedback Survey Sample #6

360-Degree Assessment Survey

Dear Employee:

You have been selected to provide feedback on the employee listed above. Your feedback is an important part of our company's leadership development process and this survey is intended to gather broad feedback in the core competencies and role responsibilities that are important for the on-going success of our organization.

In responding to the questions below, think about your experiences working with this employee over the last twelve months. The effectiveness of this development tool is dependent on your honest, forthright and constructive responses so please bear this in mind as you answer each question. Your responses will be aggregated with the responses received from others and discussed with the employee to foster growth and on-going development.

We encourage everyone to complete the survey. Please be honest, constructive and thoughtful in your input. The survey is designed to help us understand more about your thoughts and needs to make this a great company.

The results of this survey will be used to help drive our future success. We will report back to you about what you have said and what we plan to do about it. If you have any questions about the process please contact [Contact Person].

Please ensure that your submission is made between . The survey will only be available during these dates.

Thank you for your participation in the survey. We look forward to seeing the analysis of your responses and we are hoping for 100% participation.

Management Team

Customer Focus	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Exceeds expectations of the customers.
Is above average in addressing the needs of the customers.
Understands what resources are needed to meet customer needs.
Provides a responsive service that meets the needs of customers.
Is aware of the customer's needs.
Strategic Focus	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Ensures that the department's goals are strategically aligned with the company's goals.
Makes quick and creative decisions to adjust the strategy to meet the demands of changing situations.
Identifies ways in which the company is better able to meet the customers' needs than rivals.
Effectively translates strategy into operational decisions.
Effective in strategy formulation and execution.
Passion To Learn	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Demonstrates a willingness to participate in continuing education courses.
Inspires others to learn new things.
Constantly enhances product knowledge through experimentation and play.
Holds self and associates accountable for goal achievement.
Embraces new technology and procedures.
Continual Learning	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Improves on their skill sets.
Is open to new ideas and concepts.
Builds on their strengths while addressing their weaknesses.
Views setbacks as opportunities to learn from.
Pursues learning that will enhance job performance.
Professional Development	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Seeks opportunities for continuous learning.
Allows employees to fully participate in employee training and professional development.
Keep themselves up-to-date of technical/professional issues
Contributing fully to the extent of their skills
Demonstrate enthusiasm and a willingness to learn new skills and knowledge
Delegation	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Delegates authority and responsibility to subordinates and holds them accountable for their actions.
Sets clear and reasonable expectations for others and follows through on their progress.
Allows employees to decide how they wish to complete the tasks.
Delegates tasks, responsibilities, and accountability as appropriate to the level of employee.
Defines goals and objectives for subordinates.
Analytical	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Identifies the root cause of a problem.
Uses appropriate techniques to solve problems.
Analyzes issues and reduces them to their component parts.
Identifies opportunities for progress and innovation.
Selects the appropriate techniques for analysis.
Quality	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Develops processes to enhance quality standards.
Sets benchmarks for quality improvements.
Holds employees accountable for their quality of work.
Corrects issues in a timely manner.
Identifies appropriate sources of quality standards.
Interpersonal Skills	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Keeps commitments made with coworkers.
Gives good advice and suggestions to coworkers.
Is a role model for others demonstrating the importance of interpersonal skills.
Easily approachable.
Attends to both the content and the context of what was being said.

46. Overall, please rate the effectiveness of [Participant Name Here].
    

    5- Very Effective 4- Effective 3- Neither 2- Ineffective 1- Very Ineffective

    
    
47. Describe the greatest strengths of this person with regard to his/her overall effectiveness in performing his/her current responsibilities.
    
    
    
48. Describe the most important things this person could improve upon in order to increase his/her overall effectiveness in performing his/her current responsibilities.
    
    
    
49. Additional comments, if any for [Participant Name Here]'s assessment.