Customer Focus- 360 Degree Feedback Survey Sample #6

360-Degree Assessment Survey

Dear Employee:

You have been selected to provide feedback on the employee listed above. Your feedback is an important part of our company's leadership development process and this survey is intended to gather broad feedback in the core competencies and role responsibilities that are important for the on-going success of our organization.

In responding to the questions below, think about your experiences working with this employee over the last twelve months. The effectiveness of this development tool is dependent on your honest, forthright and constructive responses so please bear this in mind as you answer each question. Your responses will be aggregated with the responses received from others and discussed with the employee to foster growth and on-going development.

We encourage everyone to complete the survey. Please be honest, constructive and thoughtful in your input. The survey is designed to help us understand more about your thoughts and needs to make this a great company.

The results of this survey will be used to help drive our future success. We will report back to you about what you have said and what we plan to do about it. If you have any questions about the process please contact [Contact Person].

Please ensure that your submission is made between . The survey will only be available during these dates.

Thank you for your participation in the survey. We look forward to seeing the analysis of your responses and we are hoping for 100% participation.

Management Team

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Customer Focus	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Helps customers to feel satisfied with our work/services.	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Is aware of expectations from customers.	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Focuses on providing excellent customer service.	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Promotes, implements, maintains and enhances relationships with customers.	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Is pro-active in dealing with customers and addressing their needs.	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Strategic Focus	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Implements and executes the company's strategy for advancing production capabilities.	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Mobilizes change through executive leadership to implement corporate strategies.	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Able to decline a poor strategy by proposing alternate strategies.	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Identifies areas where return on investment can be improved.	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Develops strategies to seek new opportunities.	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Passion To Learn	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Constantly enhances product knowledge through experimentation and play.	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Demonstrates through personal behavior the commitment to high standards of performance.	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Exhibits willingness to upgrade skills through additional training and education.	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Takes advantage of training opportunities when they arise.	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Recognizes own areas for development and consciously seeks assignments that will provide practice in areas of developmental need.	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Continual Learning	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Sets relevant learning objectives and goals.	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Improves on their skill sets.	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Views setbacks as opportunities to learn from.	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Participates in regular training offered.	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Builds on their strengths while addressing their weaknesses.	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Professional Development	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Keep themselves up-to-date of technical/professional issues	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Quickly acquire and apply new knowledge and skills when needed	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Allows employees to fully participate in employee training and professional development.	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Contributing fully to the extent of their skills	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Seeks opportunities for professional development.	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Delegation	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Clearly defines duties and tasks to be completed.	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Assigns tasks to create learning opportunities for the employees.	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Tells subordinates what to do, not how to do it.	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Allows subordinates to use their own methods and procedures.	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Delegates tasks, responsibilities, and accountability as appropriate to the level of employee.	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Analytical	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Uses statistics to find hidden patterns, connections, and trends in data.	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Able to interpret and analyze data.	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Presents data in a format that makes comparisons easier.	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Open to investigating novel approaches and methods.	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Establishes connections between different pieces of information to see the bigger picture.	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Quality	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Committed to the improvement of the quality of services and products.	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Maintains detailed instructions to ensure consistency and quality in the production line.	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Always strives to produce the highest quality work products.	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Able to create quality initiatives to be implemented organization-wide.	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Identifies appropriate sources of quality standards.	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Interpersonal Skills	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Builds a strong rapport with co-workers.	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Keeps commitments made with coworkers.	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Appreciates the extra efforts made by coworkers.	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Anticipates the concerns of other employees.	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Applies appropriate communication techniques to the situation.	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model

46. Overall, please rate the effectiveness of [Participant Name Here].
    

    5- Very Effective 4- Effective 3- Neither 2- Ineffective 1- Very Ineffective

    
    
47. Describe the greatest strengths of this person with regard to his/her overall effectiveness in performing his/her current responsibilities.
    
    
    
48. Describe the most important things this person could improve upon in order to increase his/her overall effectiveness in performing his/her current responsibilities.
    
    
    
49. Additional comments, if any for [Participant Name Here]'s assessment.