Customer Focus- 360 Degree Feedback Survey Sample #6

360-Degree Assessment Survey

Dear Employee:

You have been selected to provide feedback on the employee listed above. Your feedback is an important part of our company's leadership development process and this survey is intended to gather broad feedback in the core competencies and role responsibilities that are important for the on-going success of our organization.

In responding to the questions below, think about your experiences working with this employee over the last twelve months. The effectiveness of this development tool is dependent on your honest, forthright and constructive responses so please bear this in mind as you answer each question. Your responses will be aggregated with the responses received from others and discussed with the employee to foster growth and on-going development.

We encourage everyone to complete the survey. Please be honest, constructive and thoughtful in your input. The survey is designed to help us understand more about your thoughts and needs to make this a great company.

The results of this survey will be used to help drive our future success. We will report back to you about what you have said and what we plan to do about it. If you have any questions about the process please contact [Contact Person].

Please ensure that your submission is made between . The survey will only be available during these dates.

Thank you for your participation in the survey. We look forward to seeing the analysis of your responses and we are hoping for 100% participation.

Management Team

Customer Focus	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Is consistent in services provided to customers.
Is pro-active in dealing with customers and addressing their needs.
Has excellent communication with customers.
Provides a high level of service to customers.
Is aware of the customer's needs.
Strategic Focus	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Exhibits a strategic orientation to identify and capitalize on opportunities to advance the organization.
Able to decline a poor strategy by proposing alternate strategies.
Gives adequate consideration to the time and resources available.
Develops a strategic vision for the future.
Determines the best strategy for achieving elevated levels of performance.
Passion To Learn	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Demonstrates through personal behavior the commitment to high standards of performance.
Holds self and associates accountable for goal achievement.
Enhances value to the company through additional training and development.
Exhibits willingness to upgrade skills through additional training and education.
Creates an environment that supports personal development and exploration.
Continual Learning	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Participates in regular training offered.
Takes the initiative to learn new skills.
Improves on their skill sets.
Builds on their strengths while addressing their weaknesses.
Seeks opportunities to grow in skills and knowledge.
Professional Development	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Encourages employees to take courses relevant to their job.
Seeks opportunities for professional development.
Seeks opportunities for continuous learning.
Demonstrate enthusiasm and a willingness to learn new skills and knowledge
Quickly acquire and apply new knowledge and skills when needed
Delegation	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Defines the roles, responsibilities, required actions, and deadlines for team members.
Entrusts subordinates with important tasks.
Assigns tasks to create learning opportunities for the employees.
Delegates authority and responsibility to subordinates and holds them accountable for their actions.
Clearly defines duties and tasks to be completed.
Analytical	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Uses appropriate techniques to solve problems.
Identifies the root cause of a problem.
Prioritizes various actions to be taken when solving a problem.
Identifies problems and issues needing resolution.
Analyzes data and information from several sources and arrives at logical conclusions.
Quality	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Corrects issues in a timely manner.
Encourages others to achieve high quality standards.
Reflects on what is working and what could be improved.
Encourages employees to produce the best quality products.
Encourages others to produce the highest quality work products.
Interpersonal Skills	Needs Significant Improvement	Could benefit from Development	Capable and Effective	Role Model
Is a highly respected individual in the company.
Recognizes when others do a good job.
Builds strong relationships with team members.
Adapts management style to meet the needs of the individual or situation.
Is a role model for others demonstrating the importance of interpersonal skills.

46. Overall, please rate the effectiveness of [Participant Name Here].
    

    5- Very Effective 4- Effective 3- Neither 2- Ineffective 1- Very Ineffective

    
    
47. Describe the greatest strengths of this person with regard to his/her overall effectiveness in performing his/her current responsibilities.
    
    
    
48. Describe the most important things this person could improve upon in order to increase his/her overall effectiveness in performing his/her current responsibilities.
    
    
    
49. Additional comments, if any for [Participant Name Here]'s assessment.