Customer Focus - 360 Degree Feedback Survey Sample #9

360 Feedback Survey

Instructions

We appreciate you taking the time to provide valuable feedback for the individual mentioned above. As you respond, please draw on your first-hand experience with this individual in the past 12 months. Your insights are crucial in offering a comprehensive evaluation. Please rate each item using the scale provided. If you find that you do not have sufficient first-hand knowledge to rate a particular item, select the Not Applicable option.

In addition to the ratings, we encourage you to include comments where possible. These comments are particularly useful when you give a very high or very low rating, as they provide context and clarity regarding your assessment. Explaining your reasons in the comment section helps ensure that your feedback is constructive and actionable.

Your responses, combined with feedback from other contributors, will be compiled and presented to the individual. This collective feedback aims to support their continuous growth and development by highlighting strengths and identifying areas for improvement. Your thoughtful participation is essential in helping them achieve their full potential.

You can save your progress on partially completed forms by clicking the Save/Still Working button located at the bottom of the page. This allows you to come back at a later time to finish or make any necessary edits to the form. When you return, your previously saved responses will automatically be displayed, allowing you to seamlessly continue where you left off. When you have completed filling out the form and are confident that no further changes are needed, please click the Complete button.

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Customer Focus	Definite Strength	Meets Standards	Needs Development	N/A
Ensures all customer commitments and requirements are met or exceeded.
Is competent in handling difficult customers.
Identifies the most pressing needs of each customer.
Engages with customers on multiple levels.
Effectively troubleshoots customer issues.
Continual Learning	Definite Strength	Meets Standards	Needs Development	N/A
Shares best practices with others and learns from others.
Pursues professional development opportunities when they arise.
Pursues learning that will enhance job performance.
Grasps new ideas, concepts, technical, or business knowledge.
Builds on their strengths while addressing their weaknesses.
Feedback	Definite Strength	Meets Standards	Needs Development	N/A
Shares past experiences with others as learning opportunities.
Asks others for their ideas and opinions.
Looks to others for input.
Accepts the views of others.
Is easy to approach with ideas and opinions.
Managing Performance	Definite Strength	Meets Standards	Needs Development	N/A
Creates clear standards that are understandable and fair.
Initiates a performance improvement plan for underperforming subordinates.
Assesses employee performance against defined standards.
Sets specific and measurable goals for others and follows through to completion.
Makes sure employees understand what is expected of them.
Coaching	Definite Strength	Meets Standards	Needs Development	N/A
Meets regularly with employees to coach them on areas that will enhance their performance
Coaches employees in how to strengthen knowledge and skills to improve work performance.
Helps employees to understand responsibilities, authority, and expectations.
Develops the skills and capabilities of others.
Conducts regular performance appraisals and feedback.
Teamwork	Definite Strength	Meets Standards	Needs Development	N/A
Works with other team members to identify bottle necks in the production process.
Able to work closely other team members who are considered to be difficult to work with.
Finds opportunities to recognize and reward team members.
Shares pertinent information with all members of the team.
Appreciates the input from other team members.
Business Acumen	Definite Strength	Meets Standards	Needs Development	N/A
Facilitates creativity and innovation in individuals by helping them understand different aspects of the business.
Bases decisions on business data rather than on intuition or hunches.
Aware of regulations that impact our business.
Can effectively interpret and analyze data.
Formulates business strategies for addressing the Company's important needs.
Fiscal Management	Definite Strength	Meets Standards	Needs Development	N/A
Develops budgets and plans for various programs and initiatives.
Develops of the department's annual budget.
Monitors expenses and verifies the need for items purchased.
Monitors spending.
Keeps excellent records for financial transparency.

41. Overall, please rate the effectiveness of [Participant Name Here].
    

    5- Very Effective 4- Effective 3- Neither 2- Ineffective 1- Very Ineffective

    
    
42. Strengths
    
    
    
43. Areas for Development
    
    
    
44. Please give any final comments or suggestions for [Participant Name Here]'s assessment.