Customer Focus - 360 Degree Feedback Survey Sample #9

360 Feedback Survey

Instructions

Thank you for providing feedback for the recipient above. As you respond, please draw on your first-hand experience with this individual in the past 12 months. Rate each item using the scale shown. If you don't feel you have enough first-hand information to rate a certain item, please choose the Not Applicable option. Comments can be very helpful; at a minimum where you give a particularly high or low rating, please share your reasons in the comment section for that competency. Your responses will be compiled with feedback from others and presented to the recipient to help guide their ongoing development.

Partially completed forms can be saved by using the Save/Still Working button at the bottom of the page. You may return at a later time to complete/edit the form. Your saved responses will be shown each time you re-visit the feedback form. When you are certain that you have completed your responses and will be not making any changes, click the Complete button.

Customer Focus	Definite Strength	Meets Standards	Needs Development	N/A
Identifies the most pressing needs of each customer.
Identifies the core needs of the customer.
Transparent in all communications with the customer.
Is aware of expectations from customers.
Fulfills commitments made to customers.
Continual Learning	Definite Strength	Meets Standards	Needs Development	N/A
Builds on their strengths while addressing their weaknesses.
Sets relevant learning objectives and goals.
Participates in regular training offered.
Takes charge of their training and skills enhancement.
Improves on their skill sets.
Feedback	Definite Strength	Meets Standards	Needs Development	N/A
Looks to others for input.
Actively seeks feedback from others.
Is visible and approachable.
Is easy to approach with ideas and opinions.
Asks others for their ideas and opinions.
Managing Performance	Definite Strength	Meets Standards	Needs Development	N/A
Ensures the eligibility of the proposed award recipient.
Communicates OKRs to employees regularly during monthly meetings.
Measures performance of goals and objectives.
Rewards individuals who show imagination in developing creative solutions to problems.
Establishes indicators to measure levels of performance.
Coaching	Definite Strength	Meets Standards	Needs Development	N/A
Develops the skills and capabilities of others.
Conducts regular performance appraisals and feedback.
Coaches employees in how to strengthen knowledge and skills to improve work performance.
Provides clear, motivating, and constructive feedback.
Meets regularly with employees to coach them on areas that will enhance their performance
Teamwork	Definite Strength	Meets Standards	Needs Development	N/A
Carries his/her share of the workload
Actively and openly participates in team meetings.
Facilitates team discussions and problem-solving
Helps the team bounce back from obstacles to progress.
Gives constructive advice to other team members.
Business Acumen	Definite Strength	Meets Standards	Needs Development	N/A
Exhibits behavior that is consistent with the vision, mission, and core values of the organization
Has a good understanding of liabilities and assets.
Recognizes trends in underlying data.
Identifies new business opportunities.
Understands cash flow procedures and statements.
Fiscal Management	Definite Strength	Meets Standards	Needs Development	N/A
Keeps excellent records for financial transparency.
Effective in using Company's resources.
Provides budgeting and accounting support to the Company.
Develops budgets and plans for various programs and initiatives.
Ensures others follow the correct rules and regulations on fiscal matters.

41. Overall, please rate the effectiveness of [Participant Name Here].
    

    5- Very Effective 4- Effective 3- Neither 2- Ineffective 1- Very Ineffective

    
    
42. Strengths
    
    
    
43. Areas for Development
    
    
    
44. Please give any final comments or suggestions for [Participant Name Here]'s assessment.