Customer Focus - 360 Degree Feedback Survey Sample #9

360 Feedback Survey

Instructions

We appreciate you taking the time to provide valuable feedback for the individual mentioned above. As you respond, please draw on your first-hand experience with this individual in the past 12 months. Your insights are crucial in offering a comprehensive evaluation. Please rate each item using the scale provided. If you find that you do not have sufficient first-hand knowledge to rate a particular item, select the Not Applicable option.

In addition to the ratings, we encourage you to include comments where possible. These comments are particularly useful when you give a very high or very low rating, as they provide context and clarity regarding your assessment. Explaining your reasons in the comment section helps ensure that your feedback is constructive and actionable.

Your responses, combined with feedback from other contributors, will be compiled and presented to the individual. This collective feedback aims to support their continuous growth and development by highlighting strengths and identifying areas for improvement. Your thoughtful participation is essential in helping them achieve their full potential.

You can save your progress on partially completed forms by clicking the Save/Still Working button located at the bottom of the page. This allows you to come back at a later time to finish or make any necessary edits to the form. When you return, your previously saved responses will automatically be displayed, allowing you to seamlessly continue where you left off. When you have completed filling out the form and are confident that no further changes are needed, please click the Complete button.

Customer Focus	Definite Strength	Meets Standards	Needs Development	N/A
Prioritizes customer issues based on urgency.
Anticipates problems that the customer may encounter.
Is above average in addressing the needs of the customers.
Is focused on improving customer services.
Is committed to the success of the customer.
Continual Learning	Definite Strength	Meets Standards	Needs Development	N/A
Takes charge of their training and skills enhancement.
Is open to new ideas and concepts.
Grasps new ideas, concepts, technical, or business knowledge.
Shares best practices with others and learns from others.
Pursues learning that will enhance job performance.
Feedback	Definite Strength	Meets Standards	Needs Development	N/A
Open to the suggestions of others.
Is visible and approachable.
Accepts the views of others.
Actively seeks feedback from others.
Asks others for their ideas and opinions.
Managing Performance	Definite Strength	Meets Standards	Needs Development	N/A
Ensures employees are accountable for meeting OKRs.
Identifies the Key Performance Indicators (KPIs) for the position.
Ensures employees understand their performance expectations.
Measures performance using standard production quotas.
Makes sure commitments are understood and met.
Coaching	Definite Strength	Meets Standards	Needs Development	N/A
Provides clear, motivating, and constructive feedback.
Coaches employees in how to strengthen knowledge and skills to improve work performance.
Conducts regular performance appraisals and feedback.
Meets regularly with employees to coach them on areas that will enhance their performance
Develops the skills and capabilities of others.
Teamwork	Definite Strength	Meets Standards	Needs Development	N/A
Shares resources and information with the team.
Encourages open communication
Takes the time to actively listen to other team member's perspectives.
Expresses appreciation for the work of other team members.
Lets team members know when they have done well.
Business Acumen	Definite Strength	Meets Standards	Needs Development	N/A
Meets with customers to gain insights into their core needs and how to strategically serve them.
Provides a high level of business services to customers.
Identifies potential regulatory risks and strategies to mitigate them.
Views problems from a business perspective, opportunity, investment, risks, and anticipated results
Engages in strategic alliances with valued partners.
Fiscal Management	Definite Strength	Meets Standards	Needs Development	N/A
Monitors spending.
Develops of the department's annual budget.
Develops budgets and plans for various programs and initiatives.
Monitors expenses and verifies the need for items purchased.
Provides budgeting and accounting support to the Company.

41. Overall, please rate the effectiveness of [Participant Name Here].
    

    5- Very Effective 4- Effective 3- Neither 2- Ineffective 1- Very Ineffective

    
    
42. Strengths
    
    
    
43. Areas for Development
    
    
    
44. Please give any final comments or suggestions for [Participant Name Here]'s assessment.