Customer Focus - 360 Degree Feedback Survey Sample #9

360 Feedback Survey

Instructions

We appreciate you taking the time to provide valuable feedback for the individual mentioned above. As you respond, please draw on your first-hand experience with this individual in the past 12 months. Your insights are crucial in offering a comprehensive evaluation. Please rate each item using the scale provided. If you find that you do not have sufficient first-hand knowledge to rate a particular item, select the Not Applicable option.

In addition to the ratings, we encourage you to include comments where possible. These comments are particularly useful when you give a very high or very low rating, as they provide context and clarity regarding your assessment. Explaining your reasons in the comment section helps ensure that your feedback is constructive and actionable.

Your responses, combined with feedback from other contributors, will be compiled and presented to the individual. This collective feedback aims to support their continuous growth and development by highlighting strengths and identifying areas for improvement. Your thoughtful participation is essential in helping them achieve their full potential.

You can save your progress on partially completed forms by clicking the Save/Still Working button located at the bottom of the page. This allows you to come back at a later time to finish or make any necessary edits to the form. When you return, your previously saved responses will automatically be displayed, allowing you to seamlessly continue where you left off. When you have completed filling out the form and are confident that no further changes are needed, please click the Complete button.

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Customer Focus	Definite Strength	Meets Standards	Needs Development	N/A
Creates new and innovative products for customers.
Meets with customers on a regular basis.
Manages customer accounts with high degree of competence.
Exceeds expectations of the customers.
Uses feedback from customers to help improve services.
Continual Learning	Definite Strength	Meets Standards	Needs Development	N/A
Grasps new ideas, concepts, technical, or business knowledge.
Pursues professional development opportunities when they arise.
Participates in regular training offered.
Pursues learning that will enhance job performance.
Takes charge of their training and skills enhancement.
Feedback	Definite Strength	Meets Standards	Needs Development	N/A
Accepts the views of others.
Open to the suggestions of others.
Is easy to approach with ideas and opinions.
Seeks feedback to enhance performance.
Actively seeks feedback from others.
Managing Performance	Definite Strength	Meets Standards	Needs Development	N/A
Ensures Job Descriptions are up to date and accurate.
Ensures employees understand how work is to be completed.
Recognizes employees with a long and distinguished career of service.
Aligns individual and team goals with the organization's goals and objectives.
Ensures that OKRs are aligned with company objectives.
Coaching	Definite Strength	Meets Standards	Needs Development	N/A
Develops the skills and capabilities of others.
Provides clear, motivating, and constructive feedback.
Helps employees to understand responsibilities, authority, and expectations.
Addresses employee behavior problems effectively.
Coaches employees in how to strengthen knowledge and skills to improve work performance.
Teamwork	Definite Strength	Meets Standards	Needs Development	N/A
Supports open communication between team members.
Encourages other team members to adopt new procedures.
Relates to all kinds of people tactfully
Committed to the successful completion of team goals.
Demonstrates an understanding of other team member's viewpoints.
Business Acumen	Definite Strength	Meets Standards	Needs Development	N/A
Able to correctly assess current/estimated valuations.
Keeps informed of current income and expenses.
Able to decipher complex data making it easier to generate new insights.
Creates strategic plans that conform with regulations and industry guidelines.
Gathers important information from customers to make sure our products are relevant and useful.
Fiscal Management	Definite Strength	Meets Standards	Needs Development	N/A
Ensures others follow the correct rules and regulations on fiscal matters.
Effective in using Company's resources.
Monitors spending.
Provides budgeting and accounting support to the Company.
Develops of the department's annual budget.

41. Overall, please rate the effectiveness of [Participant Name Here].
    

    5- Very Effective 4- Effective 3- Neither 2- Ineffective 1- Very Ineffective

    
    
42. Strengths
    
    
    
43. Areas for Development
    
    
    
44. Please give any final comments or suggestions for [Participant Name Here]'s assessment.