HR-Survey > 360-Degree Feedback > Competency Model

Customer Focus - 360 Degree Feedback Survey Sample #9





360 Feedback Survey

Questionnaires Measuring Customer Focus:
Survey 1 (4-point scale; Competency Comments)
Survey 2 (4-point scale; Competency Comments)
Survey 3 (5-point scale; Competency Comments)
Survey 4 (5-point scale; radio buttons)
Survey 5 (4-point scale; words)
Survey 6 (4-point scale; words)
Survey 7 (5-point scale; competency comments; N/A)
Survey 8 (3-point scale; Agree/Disagree words; N/A)
Survey 9 (3-point scale; Strength/Development; N/A)
Survey 10 (Comment boxes only)
Survey 11 (Single rating per competency)
Survey 12 (Slide-bar scale)
Instructions

Thank you for providing feedback for the recipient above. As you respond, please draw on your first-hand experience with this individual in the past 12 months. Rate each item using the scale shown. If you don't feel you have enough first-hand information to rate a certain item, please choose the Not Applicable option. Comments can be very helpful; at a minimum where you give a particularly high or low rating, please share your reasons in the comment section for that competency. Your responses will be compiled with feedback from others and presented to the recipient to help guide their ongoing development.

Sample Result Document:
Sample Results
Partially completed forms can be saved by using the Save/Still Working button at the bottom of the page. You may return at a later time to complete/edit the form. Your saved responses will be shown each time you re-visit the feedback form. When you are certain that you have completed your responses and will be not making any changes, click the Complete button.

Customer Focus

Definite Strength Meets Standards Needs Development N/A
  1. Identifies the most pressing needs of each customer.
  1. Identifies the core needs of the customer.
  1. Transparent in all communications with the customer.
  1. Is aware of expectations from customers.
  1. Fulfills commitments made to customers.


Continual Learning

Definite Strength Meets Standards Needs Development N/A
  1. Builds on their strengths while addressing their weaknesses.
  1. Sets relevant learning objectives and goals.
  1. Participates in regular training offered.
  1. Takes charge of their training and skills enhancement.
  1. Improves on their skill sets.


Feedback

Definite Strength Meets Standards Needs Development N/A
  1. Looks to others for input.
  1. Actively seeks feedback from others.
  1. Is visible and approachable.
  1. Is easy to approach with ideas and opinions.
  1. Asks others for their ideas and opinions.


Managing Performance

Definite Strength Meets Standards Needs Development N/A
  1. Ensures the eligibility of the proposed award recipient.
  1. Communicates OKRs to employees regularly during monthly meetings.
  1. Measures performance of goals and objectives.
  1. Rewards individuals who show imagination in developing creative solutions to problems.
  1. Establishes indicators to measure levels of performance.


Coaching

Definite Strength Meets Standards Needs Development N/A
  1. Develops the skills and capabilities of others.
  1. Conducts regular performance appraisals and feedback.
  1. Coaches employees in how to strengthen knowledge and skills to improve work performance.
  1. Provides clear, motivating, and constructive feedback.
  1. Meets regularly with employees to coach them on areas that will enhance their performance


Teamwork

Definite Strength Meets Standards Needs Development N/A
  1. Carries his/her share of the workload
  1. Actively and openly participates in team meetings.
  1. Facilitates team discussions and problem-solving
  1. Helps the team bounce back from obstacles to progress.
  1. Gives constructive advice to other team members.


Business Acumen

Definite Strength Meets Standards Needs Development N/A
  1. Exhibits behavior that is consistent with the vision, mission, and core values of the organization
  1. Has a good understanding of liabilities and assets.
  1. Recognizes trends in underlying data.
  1. Identifies new business opportunities.
  1. Understands cash flow procedures and statements.


Fiscal Management

Definite Strength Meets Standards Needs Development N/A
  1. Keeps excellent records for financial transparency.
  1. Effective in using Company's resources.
  1. Provides budgeting and accounting support to the Company.
  1. Develops budgets and plans for various programs and initiatives.
  1. Ensures others follow the correct rules and regulations on fiscal matters.



  1. Overall, please rate the effectiveness of [Participant Name Here].






  2. Strengths


  3. Areas for Development


  4. Please give any final comments or suggestions for [Participant Name Here]'s assessment.