Customer Focus - 360 Degree Feedback Survey Sample #9

360 Feedback Survey

Instructions

Thank you for providing feedback for the recipient above. As you respond, please draw on your first-hand experience with this individual in the past 12 months. Rate each item using the scale shown. If you don't feel you have enough first-hand information to rate a certain item, please choose the Not Applicable option. Comments can be very helpful; at a minimum where you give a particularly high or low rating, please share your reasons in the comment section for that competency. Your responses will be compiled with feedback from others and presented to the recipient to help guide their ongoing development.

Partially completed forms can be saved by using the Save/Still Working button at the bottom of the page. You may return at a later time to complete/edit the form. Your saved responses will be shown each time you re-visit the feedback form. When you are certain that you have completed your responses and will be not making any changes, click the Complete button.

Customer Focus	Definite Strength	Meets Standards	Needs Development	N/A
...friendliness and courtesy
Develops strong customer relationships.
Asks questions and listens carefully to determine customer needs and to ensure that the customer's needs are met.
Considers customers point of view when making decisions.
Maintains positive customer relationships.
Continual Learning	Definite Strength	Meets Standards	Needs Development	N/A
Pursues self-improvement through continual learning.
Pursues learning that will enhance job performance.
Builds on their strengths while addressing their weaknesses.
Shares best practices with others and learns from others.
Pursues professional development opportunities when they arise.
Feedback	Definite Strength	Meets Standards	Needs Development	N/A
Actively seeks feedback from others.
Looks to others for input.
Seeks feedback to enhance performance.
Shares past experiences with others as learning opportunities.
Considers other's opinion and suggestions.
Managing Performance	Definite Strength	Meets Standards	Needs Development	N/A
Prioritizes the work of others.
Ensures team members understand the department goals.
Plans and sets work expectations.
Provides employees with training as needed to increase their performance.
Sets and maintains high standards for self and others.
Coaching	Definite Strength	Meets Standards	Needs Development	N/A
Conducts regular performance appraisals and feedback.
Develops the skills and capabilities of others.
Helps employees to maintain high personal standards.
Helps employees to understand responsibilities, authority, and expectations.
Provides clear, motivating, and constructive feedback.
Teamwork	Definite Strength	Meets Standards	Needs Development	N/A
Coaches team on how to solve problems, plan, and meet organizational goals and objectives.
Encourages teamwork and collaboration.
Works cooperatively with others to solve problems.
Demonstrates compassion and respect for others through actions; is concerned about their work and non-work issues
Fosters teamwork rather than individual competition
Business Acumen	Definite Strength	Meets Standards	Needs Development	N/A
Effectively develops and uses resources (people, time, money, supplies, equipment, and space) to improve organizational performance
Understands complex issues and problems.
Asks the 'right' questions to size up or evaluate situations.
Considers impact of actions on other areas of the organization.
Able to align resources to meet the business needs of the company.
Fiscal Management	Definite Strength	Meets Standards	Needs Development	N/A
Effective in using Company's resources.
Keeps excellent records for financial transparency.
Develops budgets and plans for various programs and initiatives.
Develops of the department's annual budget.
Monitors spending.

41. Overall, please rate the effectiveness of [Participant Name Here].
    

    5- Very Effective 4- Effective 3- Neither 2- Ineffective 1- Very Ineffective

    
    
42. Strengths
    
    
    
43. Areas for Development
    
    
    
44. Please give any final comments or suggestions for [Participant Name Here]'s assessment.