Customer Focus - 360 Degree Feedback Survey Sample #9

360 Feedback Survey

Instructions

We appreciate you taking the time to provide valuable feedback for the individual mentioned above. As you respond, please draw on your first-hand experience with this individual in the past 12 months. Your insights are crucial in offering a comprehensive evaluation. Please rate each item using the scale provided. If you find that you do not have sufficient first-hand knowledge to rate a particular item, select the Not Applicable option.

In addition to the ratings, we encourage you to include comments where possible. These comments are particularly useful when you give a very high or very low rating, as they provide context and clarity regarding your assessment. Explaining your reasons in the comment section helps ensure that your feedback is constructive and actionable.

Your responses, combined with feedback from other contributors, will be compiled and presented to the individual. This collective feedback aims to support their continuous growth and development by highlighting strengths and identifying areas for improvement. Your thoughtful participation is essential in helping them achieve their full potential.

You can save your progress on partially completed forms by clicking the Save/Still Working button located at the bottom of the page. This allows you to come back at a later time to finish or make any necessary edits to the form. When you return, your previously saved responses will automatically be displayed, allowing you to seamlessly continue where you left off. When you have completed filling out the form and are confident that no further changes are needed, please click the Complete button.

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Customer Focus	Definite Strength	Meets Standards	Needs Development	N/A
Ensures all customer commitments and requirements are met or exceeded.	Definite Strength	Meets Standards	Needs Development	N/A
Is competent in handling difficult customers.	Definite Strength	Meets Standards	Needs Development	N/A
Identifies the most pressing needs of each customer.	Definite Strength	Meets Standards	Needs Development	N/A
Engages with customers on multiple levels.	Definite Strength	Meets Standards	Needs Development	N/A
Effectively troubleshoots customer issues.	Definite Strength	Meets Standards	Needs Development	N/A
Continual Learning	Definite Strength	Meets Standards	Needs Development	N/A
Shares best practices with others and learns from others.	Definite Strength	Meets Standards	Needs Development	N/A
Pursues professional development opportunities when they arise.	Definite Strength	Meets Standards	Needs Development	N/A
Pursues learning that will enhance job performance.	Definite Strength	Meets Standards	Needs Development	N/A
Grasps new ideas, concepts, technical, or business knowledge.	Definite Strength	Meets Standards	Needs Development	N/A
Builds on their strengths while addressing their weaknesses.	Definite Strength	Meets Standards	Needs Development	N/A
Feedback	Definite Strength	Meets Standards	Needs Development	N/A
Shares past experiences with others as learning opportunities.	Definite Strength	Meets Standards	Needs Development	N/A
Asks others for their ideas and opinions.	Definite Strength	Meets Standards	Needs Development	N/A
Looks to others for input.	Definite Strength	Meets Standards	Needs Development	N/A
Accepts the views of others.	Definite Strength	Meets Standards	Needs Development	N/A
Is easy to approach with ideas and opinions.	Definite Strength	Meets Standards	Needs Development	N/A
Managing Performance	Definite Strength	Meets Standards	Needs Development	N/A
Creates clear standards that are understandable and fair.	Definite Strength	Meets Standards	Needs Development	N/A
Initiates a performance improvement plan for underperforming subordinates.	Definite Strength	Meets Standards	Needs Development	N/A
Assesses employee performance against defined standards.	Definite Strength	Meets Standards	Needs Development	N/A
Sets specific and measurable goals for others and follows through to completion.	Definite Strength	Meets Standards	Needs Development	N/A
Makes sure employees understand what is expected of them.	Definite Strength	Meets Standards	Needs Development	N/A
Coaching	Definite Strength	Meets Standards	Needs Development	N/A
Meets regularly with employees to coach them on areas that will enhance their performance	Definite Strength	Meets Standards	Needs Development	N/A
Coaches employees in how to strengthen knowledge and skills to improve work performance.	Definite Strength	Meets Standards	Needs Development	N/A
Helps employees to understand responsibilities, authority, and expectations.	Definite Strength	Meets Standards	Needs Development	N/A
Develops the skills and capabilities of others.	Definite Strength	Meets Standards	Needs Development	N/A
Conducts regular performance appraisals and feedback.	Definite Strength	Meets Standards	Needs Development	N/A
Teamwork	Definite Strength	Meets Standards	Needs Development	N/A
Works with other team members to identify bottle necks in the production process.	Definite Strength	Meets Standards	Needs Development	N/A
Able to work closely other team members who are considered to be difficult to work with.	Definite Strength	Meets Standards	Needs Development	N/A
Finds opportunities to recognize and reward team members.	Definite Strength	Meets Standards	Needs Development	N/A
Shares pertinent information with all members of the team.	Definite Strength	Meets Standards	Needs Development	N/A
Appreciates the input from other team members.	Definite Strength	Meets Standards	Needs Development	N/A
Business Acumen	Definite Strength	Meets Standards	Needs Development	N/A
Facilitates creativity and innovation in individuals by helping them understand different aspects of the business.	Definite Strength	Meets Standards	Needs Development	N/A
Bases decisions on business data rather than on intuition or hunches.	Definite Strength	Meets Standards	Needs Development	N/A
Aware of regulations that impact our business.	Definite Strength	Meets Standards	Needs Development	N/A
Can effectively interpret and analyze data.	Definite Strength	Meets Standards	Needs Development	N/A
Formulates business strategies for addressing the Company's important needs.	Definite Strength	Meets Standards	Needs Development	N/A
Fiscal Management	Definite Strength	Meets Standards	Needs Development	N/A
Develops budgets and plans for various programs and initiatives.	Definite Strength	Meets Standards	Needs Development	N/A
Develops of the department's annual budget.	Definite Strength	Meets Standards	Needs Development	N/A
Monitors expenses and verifies the need for items purchased.	Definite Strength	Meets Standards	Needs Development	N/A
Monitors spending.	Definite Strength	Meets Standards	Needs Development	N/A
Keeps excellent records for financial transparency.	Definite Strength	Meets Standards	Needs Development	N/A

41. Overall, please rate the effectiveness of [Participant Name Here].
    

    5- Very Effective 4- Effective 3- Neither 2- Ineffective 1- Very Ineffective

    
    
42. Strengths
    
    
    
43. Areas for Development
    
    
    
44. Please give any final comments or suggestions for [Participant Name Here]'s assessment.