Customer Focus - 360 Degree Feedback Survey Sample #9

360 Feedback Survey

Instructions

Thank you for providing feedback for the recipient above. As you respond, please draw on your first-hand experience with this individual in the past 12 months. Rate each item using the scale shown. If you don't feel you have enough first-hand information to rate a certain item, please choose the Not Applicable option. Comments can be very helpful; at a minimum where you give a particularly high or low rating, please share your reasons in the comment section for that competency. Your responses will be compiled with feedback from others and presented to the recipient to help guide their ongoing development.

Partially completed forms can be saved by using the Save/Still Working button at the bottom of the page. You may return at a later time to complete/edit the form. Your saved responses will be shown each time you re-visit the feedback form. When you are certain that you have completed your responses and will be not making any changes, click the Complete button.

Customer Focus	Definite Strength	Meets Standards	Needs Development	N/A
Regularly receives positive feedback from customers.
Effectively troubleshoots customer issues.
Addresses customer complaints immediately.
Maintains up-to-date information regarding customer products.
Anticipates potential obstacles to meeting customer needs.
Continual Learning	Definite Strength	Meets Standards	Needs Development	N/A
Grasps new ideas, concepts, technical, or business knowledge.
Improves on their skill sets.
Pursues self-improvement through continual learning.
Takes the initiative to learn new skills.
Seeks opportunities to grow in skills and knowledge.
Feedback	Definite Strength	Meets Standards	Needs Development	N/A
Is visible and approachable.
Seeks feedback to enhance performance.
Accepts the views of others.
Is easy to approach with ideas and opinions.
Asks others for their ideas and opinions.
Managing Performance	Definite Strength	Meets Standards	Needs Development	N/A
Ensures employees understand their performance expectations.
Reviews job performance shortly after completion of tasks.
Obtains commitment from employees regarding completion of tasks.
Ensures team members understand the department goals.
Recognizes and values good performance.
Coaching	Definite Strength	Meets Standards	Needs Development	N/A
Develops the skills and capabilities of others.
Addresses employee behavior problems effectively.
Helps employees to understand responsibilities, authority, and expectations.
Meets regularly with employees to coach them on areas that will enhance their performance
Provides clear, motivating, and constructive feedback.
Teamwork	Definite Strength	Meets Standards	Needs Development	N/A
Contributes to and supports team decision-making process
Fosters respect and understanding among team members
Fosters teamwork rather than individual competition
Willingly share their technical expertise
Provides assistance and support to other team members when needed
Business Acumen	Definite Strength	Meets Standards	Needs Development	N/A
Asks the 'right' questions to size up or evaluate situations.
Calculates return on investment (ROI) for various business projects.
Considers impact of actions on other areas of the organization.
Understands the dynamics of our industry.
Can effectively interpret and analyze market data.
Fiscal Management	Definite Strength	Meets Standards	Needs Development	N/A
Provides budgeting and accounting support to the Company.
Effective in using Company's resources.
Effectively manages appropriations, reporting, purchases, expenditures, payrolls, and staff.
Monitors expenses and verifies the need for items purchased.
Develops of the department's annual budget.

41. Overall, please rate the effectiveness of [Participant Name Here].
    

    5- Very Effective 4- Effective 3- Neither 2- Ineffective 1- Very Ineffective

    
    
42. Strengths
    
    
    
43. Areas for Development
    
    
    
44. Please give any final comments or suggestions for [Participant Name Here]'s assessment.