Customer Focus - 360 Degree Feedback Survey Sample #9

360 Feedback Survey

Questionnaires Measuring Customer Focus:
Survey 1 (4-point scale; Competency Comments)
Survey 2 (4-point scale; Competency Comments)
Survey 3 (5-point scale; Competency Comments)
Survey 4 (5-point scale; radio buttons)
Survey 5 (4-point scale; words)
Survey 6 (4-point scale; words)
Survey 7 (5-point scale; competency comments; N/A)
Survey 8 (3-point scale; Agree/Disagree words; N/A)
Survey 9 (3-point scale; Strength/Development; N/A)
Survey 10 (Comment boxes only)
Survey 11 (Single rating per competency)
Survey 12 (Slide-bar scale)

Thank you for providing feedback for the recipient above. As you respond, please draw on your first-hand experience with this individual in the past 12 months. Rate each item using the scale shown. If you don't feel you have enough first-hand information to rate a certain item, please choose the Not Applicable option. Comments can be very helpful; at a minimum where you give a particularly high or low rating, please share your reasons in the comment section for that competency. Your responses will be compiled with feedback from others and presented to the recipient to help guide their ongoing development.

Sample Result Document:
Sample Results
Partially completed forms can be saved by using the Save/Still Working button at the bottom of the page. You may return at a later time to complete/edit the form. Your saved responses will be shown each time you re-visit the feedback form. When you are certain that you have completed your responses and will be not making any changes, click the Complete button.

Customer Focus

Definite Strength Meets Standards Needs Development N/A
  1. Regularly receives positive feedback from customers.
  1. Effectively troubleshoots customer issues.
  1. Addresses customer complaints immediately.
  1. Maintains up-to-date information regarding customer products.
  1. Anticipates potential obstacles to meeting customer needs.

Continual Learning

Definite Strength Meets Standards Needs Development N/A
  1. Grasps new ideas, concepts, technical, or business knowledge.
  1. Improves on their skill sets.
  1. Pursues self-improvement through continual learning.
  1. Takes the initiative to learn new skills.
  1. Seeks opportunities to grow in skills and knowledge.


Definite Strength Meets Standards Needs Development N/A
  1. Is visible and approachable.
  1. Seeks feedback to enhance performance.
  1. Accepts the views of others.
  1. Is easy to approach with ideas and opinions.
  1. Asks others for their ideas and opinions.

Managing Performance

Definite Strength Meets Standards Needs Development N/A
  1. Ensures employees understand their performance expectations.
  1. Reviews job performance shortly after completion of tasks.
  1. Obtains commitment from employees regarding completion of tasks.
  1. Ensures team members understand the department goals.
  1. Recognizes and values good performance.


Definite Strength Meets Standards Needs Development N/A
  1. Develops the skills and capabilities of others.
  1. Addresses employee behavior problems effectively.
  1. Helps employees to understand responsibilities, authority, and expectations.
  1. Meets regularly with employees to coach them on areas that will enhance their performance
  1. Provides clear, motivating, and constructive feedback.


Definite Strength Meets Standards Needs Development N/A
  1. Contributes to and supports team decision-making process
  1. Fosters respect and understanding among team members
  1. Fosters teamwork rather than individual competition
  1. Willingly share their technical expertise
  1. Provides assistance and support to other team members when needed

Business Acumen

Definite Strength Meets Standards Needs Development N/A
  1. Asks the 'right' questions to size up or evaluate situations.
  1. Calculates return on investment (ROI) for various business projects.
  1. Considers impact of actions on other areas of the organization.
  1. Understands the dynamics of our industry.
  1. Can effectively interpret and analyze market data.

Fiscal Management

Definite Strength Meets Standards Needs Development N/A
  1. Provides budgeting and accounting support to the Company.
  1. Effective in using Company's resources.
  1. Effectively manages appropriations, reporting, purchases, expenditures, payrolls, and staff.
  1. Monitors expenses and verifies the need for items purchased.
  1. Develops of the department's annual budget.

  1. Overall, please rate the effectiveness of [Participant Name Here].

  2. Strengths

  3. Areas for Development

  4. Please give any final comments or suggestions for [Participant Name Here]'s assessment.