Customer Focus - 360 Degree Feedback Survey Sample #9

360 Feedback Survey

Instructions

Thank you for providing feedback for the recipient above. As you respond, please draw on your first-hand experience with this individual in the past 12 months. Rate each item using the scale shown. If you don't feel you have enough first-hand information to rate a certain item, please choose the Not Applicable option. Comments can be very helpful; at a minimum where you give a particularly high or low rating, please share your reasons in the comment section for that competency. Your responses will be compiled with feedback from others and presented to the recipient to help guide their ongoing development.

Partially completed forms can be saved by using the Save/Still Working button at the bottom of the page. You may return at a later time to complete/edit the form. Your saved responses will be shown each time you re-visit the feedback form. When you are certain that you have completed your responses and will be not making any changes, click the Complete button.

Customer Focus	Definite Strength	Meets Standards	Needs Development	N/A
Exhibits a positive attitude even when dealing with difficult customers.
Sets an example for excellent customer relations.
Interacts with customers to define roles, expectations, and responsibilities.
Adapts to changing customer needs.
Does not hesitate to address customer concerns or complaints.
Continual Learning	Definite Strength	Meets Standards	Needs Development	N/A
Pursues self-improvement through continual learning.
Views setbacks as opportunities to learn from.
Participates in regular training offered.
Improves on their skill sets.
Is open to new ideas and concepts.
Feedback	Definite Strength	Meets Standards	Needs Development	N/A
Asks others for their ideas and opinions.
Shares past experiences with others as learning opportunities.
Seeks feedback to enhance performance.
Actively seeks feedback from others.
Looks to others for input.
Managing Performance	Definite Strength	Meets Standards	Needs Development	N/A
Assigns tasks and responsibilities and holds employees accountable for actions.
Measures performance of goals and objectives.
Rewards individuals who show imagination in developing creative solutions to problems.
Conveys expectations for meeting performance metrics.
Records production quotas on a daily basis.
Coaching	Definite Strength	Meets Standards	Needs Development	N/A
Helps employees to maintain high personal standards.
Develops the skills and capabilities of others.
Coaches employees in how to strengthen knowledge and skills to improve work performance.
Provides clear, motivating, and constructive feedback.
Addresses employee behavior problems effectively.
Teamwork	Definite Strength	Meets Standards	Needs Development	N/A
Promotes a team spirit within and outside department; partners with other groups.
Works with other team members to identify bottle necks in the production process.
Coaches team members to work toward a common goal.
Considers the impact and implications of decisions on the team.
Helps the team bounce back from obstacles to progress.
Business Acumen	Definite Strength	Meets Standards	Needs Development	N/A
Exhibits behavior that is consistent with the vision, mission, and core values of the organization
Creates strategic plans that conform with regulations and industry guidelines.
Incorporates innovative approaches and being adaptable to change.
Anticipates marketplace opportunities and supports speed to market.
Understands impacts of domestic & global market events & issues.
Fiscal Management	Definite Strength	Meets Standards	Needs Development	N/A
Monitors expenses and verifies the need for items purchased.
Provides budgeting and accounting support to the Company.
Develops budgets and plans for various programs and initiatives.
Ensures others follow the correct rules and regulations on fiscal matters.
Monitors spending.

41. Overall, please rate the effectiveness of [Participant Name Here].
    

    5- Very Effective 4- Effective 3- Neither 2- Ineffective 1- Very Ineffective

    
    
42. Strengths
    
    
    
43. Areas for Development
    
    
    
44. Please give any final comments or suggestions for [Participant Name Here]'s assessment.