Customer Focus - 360 Degree Feedback Survey Sample #9

360 Feedback Survey

Instructions

We appreciate you taking the time to provide valuable feedback for the individual mentioned above. As you respond, please draw on your first-hand experience with this individual in the past 12 months. Your insights are crucial in offering a comprehensive evaluation. Please rate each item using the scale provided. If you find that you do not have sufficient first-hand knowledge to rate a particular item, select the Not Applicable option.

In addition to the ratings, we encourage you to include comments where possible. These comments are particularly useful when you give a very high or very low rating, as they provide context and clarity regarding your assessment. Explaining your reasons in the comment section helps ensure that your feedback is constructive and actionable.

Your responses, combined with feedback from other contributors, will be compiled and presented to the individual. This collective feedback aims to support their continuous growth and development by highlighting strengths and identifying areas for improvement. Your thoughtful participation is essential in helping them achieve their full potential.

You can save your progress on partially completed forms by clicking the Save/Still Working button located at the bottom of the page. This allows you to come back at a later time to finish or make any necessary edits to the form. When you return, your previously saved responses will automatically be displayed, allowing you to seamlessly continue where you left off. When you have completed filling out the form and are confident that no further changes are needed, please click the Complete button.

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Customer Focus	Definite Strength	Meets Standards	Needs Development	N/A
Engages with customers on multiple levels.
Focuses on maintaining good relationships with customers.
Maintains strong relationships with customers.
Identifies inefficiencies in customer service workflows and address them.
Uses feedback from customers to help improve services.
Continual Learning	Definite Strength	Meets Standards	Needs Development	N/A
Seeks opportunities to grow in skills and knowledge.
Views setbacks as opportunities to learn from.
Improves on their skill sets.
Takes the initiative to learn new skills.
Pursues professional development opportunities when they arise.
Feedback	Definite Strength	Meets Standards	Needs Development	N/A
Seeks input from team members, senior leaders, and external stakeholders to harness diverse perspectives and insights for informed decision-making and strategic planning.
Selects an appropriate set of individuals (peers, subordinates, customers) to provide feedback through a 360-Feedback system.
Guides employees through a structured process of reflection and action planning.
Proactively seeks input from diverse sources to ensure all perspectives are acknowledged and different viewpoints are taken into account.
Demonstrates a commitment to personal and professional growth through open acceptance of feedback results.
Managing Performance	Definite Strength	Meets Standards	Needs Development	N/A
Recognizes team members when they contribute significantly to the team.
Places employees on probation if they fail to meet minimum performance standards.
Presents performance feedback in a clear and concise manner to address performance issues.
Creates clear standards that are understandable and fair.
Records production quotas on a daily basis.
Coaching	Definite Strength	Meets Standards	Needs Development	N/A
Helps the employee to improve their performance.
Creates plans for achieving results that are specific, measurable and have target dates.
Helps employees to find and correct their own errors
Gives factual, specific and non-judgmental feedback.
Provides challenges that go beyond perceived limitations
Teamwork	Definite Strength	Meets Standards	Needs Development	N/A
Fosters an environment that promotes active listening on the team.
Recognizes and respects the contributions and needs of each individual.
Actively participates as a team member
Facilitates good rapport between team members.
Helps the team to bounce back from obstacles.
Business Acumen	Definite Strength	Meets Standards	Needs Development	N/A
Creates strategic plans that conform with regulations and industry guidelines.
Calculates return on investment (ROI) for various business projects.
Recognizes trends in underlying data.
Recognizes patterns and trends in the business.
Is adept at recognizing new opportunities and fostering a culture of innovation ensuring the organization stays ahead of industry trends and continues to evolve.
Fiscal Management	Definite Strength	Meets Standards	Needs Development	N/A
Ensures others follow the correct rules and regulations on fiscal matters.
Monitors spending.
Develops of the department's annual budget.
Monitors expenses and verifies the need for items purchased.
Effective in using Company's resources.

41. Overall, please rate the effectiveness of [Participant Name Here].
    

    5- Very Effective 4- Effective 3- Neither 2- Ineffective 1- Very Ineffective

    
    
42. Strengths
    
    
    
43. Areas for Development
    
    
    
44. Please give any final comments or suggestions for [Participant Name Here]'s assessment.