Customer Focus - 360 Degree Feedback Survey Sample #11





360 Feedback Survey

Questionnaires Measuring Customer Focus:
Survey 1 (4-point scale; Competency Comments)
Survey 2 (4-point scale; Competency Comments)
Survey 3 (5-point scale; Competency Comments)
Survey 4 (5-point scale; radio buttons)
Survey 5 (4-point scale; words)
Survey 6 (4-point scale; words)
Survey 7 (5-point scale; competency comments; N/A)
Survey 8 (3-point scale; Agree/Disagree words; N/A)
Survey 9 (3-point scale; Strength/Development; N/A)
Survey 10 (Comment boxes only)
Survey 11 (Single rating per competency)
Survey 12 (Slide-bar scale)
Instructions

Thank you for providing feedback for the recipient above. As you respond, please draw on your first-hand experience with this individual in the past 12 months. Rate each item using the scale shown. If you don't feel you have enough first-hand information to rate a certain item, please choose the Not Applicable option. Comments can be very helpful; at a minimum where you give a particularly high or low rating, please share your reasons in the comment section for that competency. Your responses will be compiled with feedback from others and presented to the recipient to help guide their ongoing development.

Competencies Included:
Customer Focus, Planning, Managing Performance, Change Management, Conflict Management
Partially completed forms can be saved by using the Save/Still Working button at the bottom of the page. You may return at a later time to complete/edit the form. Your saved responses will be shown each time you re-visit the feedback form. When you are certain that you have completed your responses and will be not making any changes, click the Complete button.

To what extent does [Participant Name] exhibit the following ...

SELECT the rating that best reflects the employee's performance in the areas listed.


Customer Focus

What does Customer Focus mean?
It means that ...
  • I make sure customer needs are understood by the team members.
  • You make sure your interests are aligned with the customer's interests.
  • You attend to the customer's needs in addition to the specific needs of the project. Attended to the customer's needs in addition to the specific needs of the project.
  • You prioritize the needs and preferences of the customer.
  • I prioritize customer issues based on urgency.

To what extent does this person exhibit Customer Focus?
Select from one of the ratings below.

Planning

What does Planning mean?
It means that ...
  • I set the appropriate sequence of tasks to ensure completion of the project.
  • I anticipate the impacts of strategic plans.
  • I conduct regular assessments of the project status to ensure adherence to the set schedule.
  • You are able to look ahead (beyond the present) when addressing the work/needs of the department.
  • You purchase equipment and software that will be needed in the future.

To what extent does this person exhibit Planning?
Select from one of the ratings below.

Managing Performance

What does Managing Performance mean?
It means that ...
  • You establish indicators to measure levels of performance.
  • You are consistent in disciplinary/corrective actions.
  • You inform the employee of the required sales/production targets.
  • I determine the operational standards needed for performance of the job.
  • You ensure employees are trained in areas where performance may be lacking.

To what extent does this person exhibit Managing Performance?
Select from one of the ratings below.

Change Management

What does Change Management mean?
It means that ...
  • You work cooperatively with others to implement changes.
  • You adopt changes to set and example for others to follow.
  • I inspire others to accept the recent changes.
  • You are effective in implementing new organizational vision and values.
  • I am able to get team members to change their attitudes.

To what extent does this person exhibit Change Management?
Select from one of the ratings below.

Conflict Management

What does Conflict Management mean?
It means that ...
  • You help employees to think through alternative ways to resolve conflict situations.
  • You clearly express expectations to others.
  • You deal effectively with employee grievances.
  • You identify and takes steps to prevent potential confrontations.
  • You discuss conflict situations with supervisor.

To what extent does this person exhibit Conflict Management?
Select from one of the ratings below.
Strengths


Areas for Development


Please give any final comments or suggestions for [Participant Name Here]'s assessment.