hr-survey.com

Customer Focus- 360 Degree Feedback Survey Sample #2





Questionnaires Measuring Customer Focus:
Survey 1 (4-point scale; Competency Comments)
Survey 2 (4-point scale; Competency Comments)
Survey 3 (5-point scale; Competency Comments)
Survey 4 (5-point scale; radio buttons)
Survey 5 (4-point scale; words)
Survey 6 (4-point scale; words)
Survey 7 (5-point scale; competency comments; N/A)
Survey 8 (3-point scale; Agree/Disagree words; N/A)
Survey 9 (3-point scale; Strength/Development; N/A)
Survey 10 (Comment boxes only)
Survey 11 (Single rating per competency)
Survey 12 (Slide-bar scale)
Instructions

You have been selected to provide feedback on the employee listed above. Your feedback is an important part of our company's leadership development process and this survey is intended to gather broad feedback in the core competencies and role responsibilities that are important for the on-going success of our organization.

In responding to the questions below, think about your experiences working with this employee over the last twelve months and the goals they were asked to achieve. The effectiveness of this development tool is dependent on your honest, forthright and constructive responses so please bear this in mind as you answer each question. Your responses will be discussed with the employee to foster growth and on-going development.

Partially completed forms can be saved by using the Save/Still Working button at the bottom of the page. You may return at a later time to complete/edit the form. Your saved responses will be shown each time you re-visit the feedback form. When you are certain that you have completed your responses and will be not making any changes, click the Complete button.

Please ensure that your submission is made between . The survey will only be available during these dates.


Customer Focus

Clear
Strength
Capable
and
Effective
Could
Benefit from
Development
Needs
Significant
Improvement
  1. Does not hesitate to address customer concerns or complaints.
  1. Asks questions and listens carefully to determine customer needs and to ensure that the customer's needs are met.
  1. Develops strong customer relationships.
  1. Consistently models positive customer service attitudes.
  1. Develops good rapport and trust with the customer.
What are your suggestions for how [Participant Name] can make improvements
in Customer Focus?

Partnering/Networking

Clear
Strength
Capable
and
Effective
Could
Benefit from
Development
Needs
Significant
Improvement
  1. Promotes the understanding of how the department affects the organization overall.
  1. Supports a partnering/networking culture.
  1. Builds alliances between departments and teams.
  1. Creates the conditions for partnerships to grow and develop.
  1. Supports and encourages relationships that are created by diverse team members.
What are your suggestions for how [Participant Name] can make improvements
in Partnering/Networking?

Feedback

Clear
Strength
Capable
and
Effective
Could
Benefit from
Development
Needs
Significant
Improvement
  1. Seeks feedback to enhance performance.
  1. Open to the suggestions of others.
  1. Considers other's opinion and suggestions.
  1. Is easy to approach with ideas and opinions.
  1. Is visible and approachable.
What are your suggestions for how [Participant Name] can make improvements
in Feedback?

Decision Making

Clear
Strength
Capable
and
Effective
Could
Benefit from
Development
Needs
Significant
Improvement
  1. Does not lose sight of the big picture when making decisions
  1. Asks for additional information when making critical decisions.
  1. Seeks input from key people who should be involved in, or will be affected by, decisions
  1. Is able to make decisions quickly.
  1. Coaches team members individually when "poor" decisions are made; helps them see what could have been done differently
What are your suggestions for how [Participant Name] can make improvements
in Decision Making?

Planning

Clear
Strength
Capable
and
Effective
Could
Benefit from
Development
Needs
Significant
Improvement
  1. Able to look ahead (beyond the present) when addressing the work/needs of the department.
  1. Makes plans and follows through.
  1. Anticipates potential challenges, develops plan to overcome them and then carries out the plan.
  1. Delegates role to team members to accomplish goals.
  1. Works in an organized manner
What are your suggestions for how [Participant Name] can make improvements
in Planning?

Technical

Clear
Strength
Capable
and
Effective
Could
Benefit from
Development
Needs
Significant
Improvement
  1. Is knowledgeable of procedures or systems necessary for the job.
  1. Is naturally sought out by people outside his/her particular area for advice and opinion on a broad range of matters - not necessarily solely legal advice.
  1. Willingly shares information and expertise; sought out as resource by others
  1. Demonstrates mastery of the technical competencies required in his/her work.
  1. Knows how to produce high quality products/work.
What are your suggestions for how [Participant Name] can make improvements
in Technical?

Objectives

Clear
Strength
Capable
and
Effective
Could
Benefit from
Development
Needs
Significant
Improvement
  1. Communicates goals and objectives to employees.
  1. Consistently provides me with timely feedback for improving my performance.
  1. Effectively organizes resources and plans
  1. Assures [Company] principles are understood, employed & pursued.
  1. Sets long-term and short-term goals.
What are your suggestions for how [Participant Name] can make improvements
in Objectives?

Others

Clear
Strength
Capable
and
Effective
Could
Benefit from
Development
Needs
Significant
Improvement
  1. Works effectively with people from other departments.
  1. Forms working relationships with employees from other departments.
  1. Able to see issues from others' perspectives.
  1. Constructively receives criticism and suggestions from others.
  1. Respects the opinions of other employees.
What are your suggestions for how [Participant Name] can make improvements
in Others?

Organizational Fluency

Clear
Strength
Capable
and
Effective
Could
Benefit from
Development
Needs
Significant
Improvement
  1. Able to explain departmental policies and procedures to others.
  1. Anticipates problems that may affect the department.
  1. Understands departmental policies and procedures.
  1. Able to deal with sensitive issues with tact and professionalism.
  1. Able to use corporate politics to advance department objectives.
What are your suggestions for how [Participant Name] can make improvements
in Organizational Fluency?

Regulatory/Compliance

Clear
Strength
Capable
and
Effective
Could
Benefit from
Development
Needs
Significant
Improvement
  1. Performs audits regularly, or without notice, to ensure proper compliance with regulations.
  1. Understands and adheres to internal and external regulations.
  1. Follows all safety regulations and procedures.
  1. Keeps informed of various regulations and procedures.
  1. Explains regulations and procedures to others as required.
What are your suggestions for how [Participant Name] can make improvements
in Regulatory/Compliance?


  1. Strengths


  2. Areas for Development


  3. Please give any final comments or suggestions for [Participant Name Here]'s assessment.