hr-survey.com

Customer Focus- 360 Degree Feedback Survey Sample #2





Questionnaires Measuring Customer Focus:
Survey 1 (4-point scale; Competency Comments)
Survey 2 (4-point scale; Competency Comments)
Survey 3 (5-point scale; Competency Comments)
Survey 4 (5-point scale; radio buttons)
Survey 5 (4-point scale; words)
Survey 6 (4-point scale; words)
Survey 7 (5-point scale; competency comments; N/A)
Survey 8 (3-point scale; Agree/Disagree words; N/A)
Survey 9 (3-point scale; Strength/Development; N/A)
Survey 10 (Comment boxes only)
Survey 11 (Single rating per competency)
Survey 12 (Slide-bar scale)
Instructions

You have been selected to provide feedback on the employee listed above. Your feedback is an important part of our company's leadership development process and this survey is intended to gather broad feedback in the core competencies and role responsibilities that are important for the on-going success of our organization.

In responding to the questions below, think about your experiences working with this employee over the last twelve months and the goals they were asked to achieve. The effectiveness of this development tool is dependent on your honest, forthright and constructive responses so please bear this in mind as you answer each question. Your responses will be discussed with the employee to foster growth and on-going development.

Competencies Included:
Customer Focus, Partnering/Networking, Feedback, Decision Making, Planning, Technical, Objectives, Others, Organizational Fluency, Regulatory/Compliance
Sample Result Document:
Sample Results
Partially completed forms can be saved by using the Save/Still Working button at the bottom of the page. You may return at a later time to complete/edit the form. Your saved responses will be shown each time you re-visit the feedback form. When you are certain that you have completed your responses and will be not making any changes, click the Complete button.

Please ensure that your submission is made between . The survey will only be available during these dates.


Customer Focus

Clear
Strength
Capable
and
Effective
Could
Benefit from
Development
Needs
Significant
Improvement
  1. Fulfills commitments made to customers.
  1. Develops strong customer relationships.
  1. Creates high quality products for the customers.
  1. Manages customer accounts with high degree of competence.
  1. Meets with customers on a regular basis.
What are your suggestions for how [Participant Name] can make improvements
in Customer Focus?

Partnering/Networking

Clear
Strength
Capable
and
Effective
Could
Benefit from
Development
Needs
Significant
Improvement
  1. Partners with peers to obtain influence within the Company.
  1. Creates the conditions for partnerships to grow and develop.
  1. Develops a sense of trust in subordinates so they can freely interact and share information with others.
  1. Maintains infrastructure to support partnerships and networks.
  1. Supports a partnering/networking culture.
What are your suggestions for how [Participant Name] can make improvements
in Partnering/Networking?

Feedback

Clear
Strength
Capable
and
Effective
Could
Benefit from
Development
Needs
Significant
Improvement
  1. Asks others for their ideas and opinions.
  1. Considers other's opinion and suggestions.
  1. Actively seeks feedback from others.
  1. Accepts the views of others.
  1. Shares past experiences with others as learning opportunities.
What are your suggestions for how [Participant Name] can make improvements
in Feedback?

Decision Making

Clear
Strength
Capable
and
Effective
Could
Benefit from
Development
Needs
Significant
Improvement
  1. Views the long and short-term impact of decisions.
  1. Does not lose sight of the big picture when making decisions
  1. Asks for additional information when making critical decisions.
  1. Applies creative reasoning in making decisions.
  1. Is able to make decisions quickly.
What are your suggestions for how [Participant Name] can make improvements
in Decision Making?

Planning

Clear
Strength
Capable
and
Effective
Could
Benefit from
Development
Needs
Significant
Improvement
  1. Determines what supplies/equipment will be needed for the project.
  1. Determines what supplies/equipment will be needed for the job.
  1. Determines staffing needs for the project/department.
  1. Determines the allocation of funds based on plans for future development.
  1. Assesses the potential impact of changes to the strategic plan.
What are your suggestions for how [Participant Name] can make improvements
in Planning?

Technical

Clear
Strength
Capable
and
Effective
Could
Benefit from
Development
Needs
Significant
Improvement
  1. Is naturally sought out by people outside his/her particular area for advice and opinion on a broad range of matters - not necessarily solely legal advice.
  1. Knows how to produce high quality products/work.
  1. Keeps current with technical advances within his/her professional discipline; embraces and applies new techniques and practices
  1. Willingly shares his/her technical expertise; sought out as resource by others
  1. Is knowledgeable of procedures or systems necessary for the job.
What are your suggestions for how [Participant Name] can make improvements
in Technical?

Objectives

Clear
Strength
Capable
and
Effective
Could
Benefit from
Development
Needs
Significant
Improvement
  1. Sets long-term and short-term goals.
  1. Able to organize work.
  1. Assures [Company] principles are understood, employed & pursued.
  1. Works toward achieving established goals and objectives.
  1. Communicates goals and objectives to employees.
What are your suggestions for how [Participant Name] can make improvements
in Objectives?

Others

Clear
Strength
Capable
and
Effective
Could
Benefit from
Development
Needs
Significant
Improvement
  1. Respects the opinions of other employees.
  1. Treats others with respect and dignity.
  1. Works across boundaries within the organization.
  1. Includes others in the decision making processes.
  1. Supports the efforts of other employees in implementing solutions to problems.
What are your suggestions for how [Participant Name] can make improvements
in Others?

Organizational Fluency

Clear
Strength
Capable
and
Effective
Could
Benefit from
Development
Needs
Significant
Improvement
  1. Able to deal with sensitive issues with tact and professionalism.
  1. Effective in communicating with others within the organization.
  1. Understands departmental policies and procedures.
  1. Able to use corporate politics to advance department objectives.
  1. Adept at navigating within the culture of the department.
What are your suggestions for how [Participant Name] can make improvements
in Organizational Fluency?

Regulatory/Compliance

Clear
Strength
Capable
and
Effective
Could
Benefit from
Development
Needs
Significant
Improvement
  1. Is professional and courteous in interactions with auditors and regulators.
  1. Keeps track of changes in legislation affecting regulatory compliance.
  1. Complies with regulatory requirements for the state.
  1. Is aware of federal and local laws affecting employees.
  1. Familiar with EEOC, FLSA, OSHA and ERISA acts/standards.
What are your suggestions for how [Participant Name] can make improvements
in Regulatory/Compliance?


  1. Strengths


  2. Areas for Development


  3. Please give any final comments or suggestions for [Participant Name Here]'s assessment.