hr-survey.com

Customer Focus- 360 Degree Feedback Survey Sample #2





Questionnaires Measuring Customer Focus:
Survey 1 (4-point scale; Competency Comments)
Survey 2 (4-point scale; Competency Comments)
Survey 3 (5-point scale; Competency Comments)
Survey 4 (5-point scale; radio buttons)
Survey 5 (4-point scale; words)
Survey 6 (4-point scale; words)
Survey 7 (5-point scale; competency comments; N/A)
Survey 8 (3-point scale; Agree/Disagree words; N/A)
Survey 9 (3-point scale; Strength/Development; N/A)
Survey 10 (Comment boxes only)
Survey 11 (Single rating per competency)
Survey 12 (Slide-bar scale)
Instructions

You have been selected to provide feedback on the employee listed above. Your feedback is an important part of our company's leadership development process and this survey is intended to gather broad feedback in the core competencies and role responsibilities that are important for the on-going success of our organization.

In responding to the questions below, think about your experiences working with this employee over the last twelve months and the goals they were asked to achieve. The effectiveness of this development tool is dependent on your honest, forthright and constructive responses so please bear this in mind as you answer each question. Your responses will be discussed with the employee to foster growth and on-going development.

Competencies Included:
Customer Focus, Partnering/Networking, Feedback, Decision Making, Planning, Technical, Objectives, Others, Organizational Fluency, Regulatory/Compliance
Sample Result Document:
Sample Results
Partially completed forms can be saved by using the Save/Still Working button at the bottom of the page. You may return at a later time to complete/edit the form. Your saved responses will be shown each time you re-visit the feedback form. When you are certain that you have completed your responses and will be not making any changes, click the Complete button.

Please ensure that your submission is made between . The survey will only be available during these dates.


Customer Focus

Clear
Strength
Capable
and
Effective
Could
Benefit from
Development
Needs
Significant
Improvement
  1. Does not hesitate to address customer concerns or complaints.
  1. Develops strong customer relationships.
  1. Maintains positive customer relationships.
  1. Ensures all customer commitments and requirements are met or exceeded.
  1. Develops good rapport and trust with the customer.
What are your suggestions for how [Participant Name] can make improvements
in Customer Focus?

Partnering/Networking

Clear
Strength
Capable
and
Effective
Could
Benefit from
Development
Needs
Significant
Improvement
  1. Capitalizes on partnerships and networks to enhance the Company's bottom line.
  1. Creates the conditions for partnerships to grow and develop.
  1. Promotes the understanding of how the department affects the organization overall.
  1. Collaborates with others to accomplish goals and objectives.
  1. Partners with peers to obtain influence within the Company.
What are your suggestions for how [Participant Name] can make improvements
in Partnering/Networking?

Feedback

Clear
Strength
Capable
and
Effective
Could
Benefit from
Development
Needs
Significant
Improvement
  1. Is easy to approach with ideas and opinions.
  1. Shares past experiences with others as learning opportunities.
  1. Is visible and approachable.
  1. Considers other's opinion and suggestions.
  1. Accepts the views of others.
What are your suggestions for how [Participant Name] can make improvements
in Feedback?

Decision Making

Clear
Strength
Capable
and
Effective
Could
Benefit from
Development
Needs
Significant
Improvement
  1. Assesses the risks, benefits, and potential impact of a number of options when deciding a course of action
  1. Asks for additional information when making critical decisions.
  1. Breaks complex issues into manageable parts and organizes them in a systematic way before making decisions
  1. Does not lose sight of the big picture when making decisions
  1. Is able to make decisions quickly.
What are your suggestions for how [Participant Name] can make improvements
in Decision Making?

Planning

Clear
Strength
Capable
and
Effective
Could
Benefit from
Development
Needs
Significant
Improvement
  1. Works in an organized manner
  1. Anticipates obstacles and ways to overcome them.
  1. Delegates role to team members to accomplish goals.
  1. Anticipates potential challenges, develops plan to overcome them and then carries out the plan.
  1. Makes plans and follows through.
What are your suggestions for how [Participant Name] can make improvements
in Planning?

Technical

Clear
Strength
Capable
and
Effective
Could
Benefit from
Development
Needs
Significant
Improvement
  1. Willingly shares information and expertise; sought out as resource by others
  1. Demonstrates mastery of the technical competencies required in his/her work.
  1. Seeks information from others as needed.
  1. Knows how to produce high quality products/work.
  1. Is knowledgeable of procedures or systems necessary for the job.
What are your suggestions for how [Participant Name] can make improvements
in Technical?

Objectives

Clear
Strength
Capable
and
Effective
Could
Benefit from
Development
Needs
Significant
Improvement
  1. Works toward achieving established goals and objectives.
  1. Organizes and schedules events, activities, and resources.
  1. Able to organize work.
  1. Encourages me to take on greater responsibility.
  1. Ability to establish realistic goals.
What are your suggestions for how [Participant Name] can make improvements
in Objectives?

Others

Clear
Strength
Capable
and
Effective
Could
Benefit from
Development
Needs
Significant
Improvement
  1. Is able to see issues from others' perspectives.
  1. Constructively receives criticism and suggestions from others.
  1. Helpful
  1. Works across boundaries within the organization.
  1. Consistently demonstrates ability and willingness to trust others.
What are your suggestions for how [Participant Name] can make improvements
in Others?

Organizational Fluency

Clear
Strength
Capable
and
Effective
Could
Benefit from
Development
Needs
Significant
Improvement
  1. Adept at navigating within the culture of the department.
  1. Able to explain departmental policies and procedures to others.
  1. Able to deal with sensitive issues with tact and professionalism.
  1. Gets things done through the department.
  1. Understands departmental policies and procedures.
What are your suggestions for how [Participant Name] can make improvements
in Organizational Fluency?

Regulatory/Compliance

Clear
Strength
Capable
and
Effective
Could
Benefit from
Development
Needs
Significant
Improvement
  1. Creates documents and reports as needed to maintain compliance with regulations.
  1. Understands the applicable regulations and laws that impact our business.
  1. Ensures regulations are followed as required.
  1. Keeps informed of various regulations and procedures.
  1. Performs regular compliance audits.
What are your suggestions for how [Participant Name] can make improvements
in Regulatory/Compliance?


  1. Strengths


  2. Areas for Development


  3. Please give any final comments or suggestions for [Participant Name Here]'s assessment.