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HR-Survey > 360-Degree Feedback > Competency Model > Customer Focus Skills

Customer Focus- 360 Degree Feedback Survey Sample #2





Questionnaires Measuring Customer Focus:
Survey 1 (4-point scale; Competency Comments)
Survey 2 (4-point scale; Competency Comments)
Survey 3 (5-point scale; Competency Comments)
Survey 4 (5-point scale; radio buttons)
Survey 5 (4-point scale; words)
Survey 6 (4-point scale; words)
Survey 7 (5-point scale; competency comments; N/A)
Survey 8 (3-point scale; Agree/Disagree words; N/A)
Survey 9 (3-point scale; Strength/Development; N/A)
Survey 10 (Comment boxes only)
Survey 11 (Single rating per competency)
Survey 12 (Slide-bar scale)
Survey 13 (4-point scale; numbers; floating anchors)
Survey 14 (4-point scale; N/A)
Instructions

You have been selected to provide feedback on the employee listed above. Your feedback is an important part of our company's leadership development process and this survey is intended to gather broad feedback in the core competencies and role responsibilities that are important for the on-going success of our organization.

In responding to the questions below, think about your experiences working with this employee over the last twelve months and the goals they were asked to achieve. The effectiveness of this development tool is dependent on your honest, forthright and constructive responses so please bear this in mind as you answer each question. Your responses will be discussed with the employee to foster growth and on-going development.

Competencies Included:
Customer Focus, Partnering/Networking, Feedback, Decision Making, Planning, Technical, Objectives, Others, Organizational Fluency, Regulatory/Compliance
Sample Result Document:
Sample Results
Partially completed forms can be saved by using the Save/Still Working button at the bottom of the page. You may return at a later time to complete/edit the form. Your saved responses will be shown each time you re-visit the feedback form. When you are certain that you have completed your responses and will be not making any changes, click the Complete button.

Please ensure that your submission is made between . The survey will only be available during these dates.
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Customer Focus

Clear
Strength
Capable
and
Effective
Could
Benefit from
Development
Needs
Significant
Improvement
  1. Creates customized solutions for the customer.
  1. Is aware of what the customer wants to receive.
  1. Prioritizes customer issues based on urgency.
  1. Transparent in all communications with the customer.
  1. Is aware of expectations from customers.
What are your suggestions for how [Participant Name] can make improvements
in Customer Focus?

Partnering/Networking

Clear
Strength
Capable
and
Effective
Could
Benefit from
Development
Needs
Significant
Improvement
  1. Can easily explain the foundations (justification) for the partnership.
  1. Establishes clear expectations at the start of a new partnership.
  1. Successfully identifies complementary and compatible strategic partners with colleagues in the industry.
  1. Aligns efforts, processes, and resources with partners to maximize strategic opportunities.
  1. Engages in continuous dialogue through regular meetings or virtual meetups.
What are your suggestions for how [Participant Name] can make improvements
in Partnering/Networking?

Feedback

Clear
Strength
Capable
and
Effective
Could
Benefit from
Development
Needs
Significant
Improvement
  1. Considers other's opinion and suggestions.
  1. Is visible and approachable.
  1. Looks to others for input.
  1. Asks others for their ideas and opinions.
  1. Shares past experiences with others as learning opportunities.
What are your suggestions for how [Participant Name] can make improvements
in Feedback?

Decision Making

Clear
Strength
Capable
and
Effective
Could
Benefit from
Development
Needs
Significant
Improvement
  1. Applies creative reasoning in making decisions.
  1. Acts confidently in the absence of guidance.
  1. Views the issues from multiple perspectives before making a decision.
  1. Has a good rapport other people which is helpful in making decisions on the team.
  1. Does not lose sight of the big picture when making decisions
What are your suggestions for how [Participant Name] can make improvements
in Decision Making?

Planning

Clear
Strength
Capable
and
Effective
Could
Benefit from
Development
Needs
Significant
Improvement
  1. Determines the steps required for completion of a task.
  1. Regularly makes plans for contingencies.
  1. Accurately estimates the duration of tasks.
  1. Develops strategic plans for ensuring competitiveness in the marketplace.
  1. Determines the appropriate actions needed to achieve goals.
What are your suggestions for how [Participant Name] can make improvements
in Planning?

Technical

Clear
Strength
Capable
and
Effective
Could
Benefit from
Development
Needs
Significant
Improvement
  1. Uses expertise to identify issues and think through creative solutions to get a problem solved or objective accomplished.
  1. Seeks information from others as needed.
  1. Is knowledgeable of procedures or systems necessary for the job.
  1. Knows how to produce high quality products/work.
  1. Is naturally sought out by people outside his/her particular area for advice and opinion on a broad range of matters - not necessarily solely legal advice.
What are your suggestions for how [Participant Name] can make improvements
in Technical?

Objectives

Clear
Strength
Capable
and
Effective
Could
Benefit from
Development
Needs
Significant
Improvement
  1. Ability to establish realistic goals.
  1. Communicates goals and objectives to employees.
  1. Works toward achieving established goals and objectives.
  1. Effectively organizes resources and plans
  1. Consistently provides me with timely feedback for improving my performance.
What are your suggestions for how [Participant Name] can make improvements
in Objectives?

Others

Clear
Strength
Capable
and
Effective
Could
Benefit from
Development
Needs
Significant
Improvement
  1. Helpful
  1. Able to see issues from others' perspectives.
  1. Works effectively with people from other departments.
  1. Constructively receives criticism and suggestions from others.
  1. Consistently demonstrates ability and willingness to trust others.
What are your suggestions for how [Participant Name] can make improvements
in Others?

Organizational Fluency

Clear
Strength
Capable
and
Effective
Could
Benefit from
Development
Needs
Significant
Improvement
  1. Adept at navigating within the culture of the department.
  1. Able to use corporate politics to advance department objectives.
  1. Gets things done through the department.
  1. Understands the current organizational culture.
  1. Anticipates problems that may affect the department.
What are your suggestions for how [Participant Name] can make improvements
in Organizational Fluency?

Regulatory/Compliance

Clear
Strength
Capable
and
Effective
Could
Benefit from
Development
Needs
Significant
Improvement
  1. Coordinates internal and external audit procedures.
  1. Implements regulatory changes in a timely manner.
  1. Performs annual/monthly compliance audits.
  1. Knows who to contact at various regulatory agencies if needed.
  1. Maintains a state of readiness to address new and changing regulations and procedures.
What are your suggestions for how [Participant Name] can make improvements
in Regulatory/Compliance?


  1. Strengths


  2. Areas for Development


  3. Please give any final comments or suggestions for [Participant Name Here]'s assessment.