hr-survey.com

Customer Focus- 360 Degree Feedback Survey Sample #4





Questionnaires Measuring Customer Focus:
Survey 1 (4-point scale; Competency Comments)
Survey 2 (4-point scale; Competency Comments)
Survey 3 (5-point scale; Competency Comments)
Survey 4 (5-point scale; radio buttons)
Survey 5 (4-point scale; words)
Survey 6 (4-point scale; words)
Survey 7 (5-point scale; competency comments; N/A)
Survey 8 (3-point scale; Agree/Disagree words; N/A)
Survey 9 (3-point scale; Strength/Development; N/A)
Survey 10 (Comment boxes only)
Survey 11 (Single rating per competency)
Survey 12 (Slide-bar scale)
Survey 13 (4-point scale; numbers; floating anchors)
Survey 14 (4-point scale; N/A)
Dear Employee:


Welcome to our 360-Degree Feedback Assessment of [Participant Name]. Our objective is to provide feedback which will help advance his/her leadership skills and capabilities. We are asking you to take time to respond to this survey to help us identify where we are doing well and where we have opportunities to do better.

We have developed this survey with questions tailored for [Participant Name]'s position in the department to provide you with an opportunity to anonymously rate many facets of his/her leadership performance. The survey will assess what you value most in their leadership skills and allow you to make positive suggestions for improvement.

Sample Result Document:
Sample Results
Please be honest, constructive and thoughtful in your responses. The results of this survey will be used to help drive our future success. If you have any questions about the process please contact [Contact Person].

Please ensure that your submission is made between . The survey will only be available during these dates.

Thank you for your participation in the survey. We look forward to seeing the analysis of your responses and we are hoping for 100% participation.

Management Team



Instructions:
Please complete the items below and press the submit button at the end of the survey. If you need multiple sessions to complete the survey, please click the "Submit" button at the end of each session to save your responses. Please feel free to skip any items that you do not wish to respond to. Keep in mind that your responses help us to become a better place to work. So, you are encouraged to respond to all items on the questionnaire.


Edit this Survey
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Customer Focus

Needs
Significant
Development
1
2 Capable
and
Effective
3
4 Role
Model
5
  1. Ensures customers are comfortable with the services provided.
  1. Regularly receives positive feedback from customers.
  1. Accepts responsibility for ensuring customer satisfaction.
  1. Consistently exceeds customer expectations.
  1. Attends to the customer's needs in addition to the specific needs of the project.

Empowering Others

Needs
Significant
Development
1
2 Capable
and
Effective
3
4 Role
Model
5
  1. Encourages employees to take on greater responsibilities.
  1. Supports the decisions of others.
  1. Sets clear goals for others to accomplish.
  1. Creates a culture where employees are recognized and rewarded for taking the initiative and making impactful choices.
  1. Gives responsibility for making important decisions to employees.

Developing Others

Needs
Significant
Development
1
2 Capable
and
Effective
3
4 Role
Model
5
  1. Supports the successes of other employees.
  1. Creates opportunities for professional development.
  1. Assesses employees' developmental needs.
  1. Assigns tasks and responsibilities to develop skills of others.
  1. Provides constructive feedback to others.

Creativity

Needs
Significant
Development
1
2 Capable
and
Effective
3
4 Role
Model
5
  1. Inspires creativity in their team.
  1. Creates a lot of new ideas.
  1. Adds value to the department/organization.
  1. Develops solutions to challenging problems.
  1. Conceives, implements and evaluates ideas.

Analytical

Needs
Significant
Development
1
2 Capable
and
Effective
3
4 Role
Model
5
  1. Prioritizes various actions to be taken when solving a problem.
  1. Selects the appropriate techniques for analysis.
  1. Able to interpret financial data, reports, balance sheets, and cash flow analysis.
  1. Open and adaptable to exploring innovative perspectives and techniques when conventional methods prove ineffective.
  1. Able to recall relevant information when needed.

Results Oriented

Needs
Significant
Development
1
2 Capable
and
Effective
3
4 Role
Model
5
  1. Sets priorities for tasks to be completed.
  1. Quickly analyzes the situation to determine the most pressing needs.
  1. Sets important goals for the department.
  1. Completes urgent tasks first.
  1. Strives to achieve high volume of output.

Negotiation

Needs
Significant
Development
1
2 Capable
and
Effective
3
4 Role
Model
5
  1. Adjusts methods to suit the current situation.
  1. Understands the expectations of other parties in the negotiation.
  1. Assesses the validity and relevance of each piece of information, considering the context and source.
  1. Alters plans to respond to immediate challenges.
  1. Is aware of the needs of the other party.

Establishing Focus/Direction

Needs
Significant
Development
1
2 Capable
and
Effective
3
4 Role
Model
5
  1. Excellent at managing time.
  1. Helps guide employees with prioritizing tasks.
  1. Stays focused even when under pressure and stress.
  1. Makes sure that employees understand and identify with the team's mission.
  1. Aligns the department's goals with the goals of the organization.

Vision

Needs
Significant
Development
1
2 Capable
and
Effective
3
4 Role
Model
5
  1. Translates the department's vision into actionable objectives and a strategic plan.
  1. Works to support the strategy of [Company]
  1. Creates a timeline to fulfill the organization's vision.
  1. Develops a vision that is a catalyst for innovation and change.
  1. Creates a vision to align corporate strategies with the organization's value system.


  1. On a scale of Excellent to Poor, how would you rate your overall employment with [Company] and why?






  2. Would you refer others who are seeking employment to [Company]?


    Please provide explanation:


  3. If you had an opportunity to make any change you wanted to make [Company] a better place to work, what one improvement would you make?


  4. What changes do you see [Company] making in order to raise the standards?


  5. I feel good about my continued employment with [Company].


    If no, please provide explanation:


  6. What do you like best about working for [Company]?


  7. What do you like least about working for [Company]? How could it be improved?


  8. Use the space below to enter any final comments you would like to be noted: