Customer Focus- 360 Degree Feedback Survey Sample #4

Dear Employee:


Welcome to our 360-Degree Feedback Assessment of [Participant Name]. Our objective is to provide feedback which will help advance his/her leadership skills and capabilities. We are asking you to take time to respond to this survey to help us identify where we are doing well and where we have opportunities to do better.

We have developed this survey with questions tailored for [Participant Name]'s position in the department to provide you with an opportunity to anonymously rate many facets of his/her leadership performance. The survey will assess what you value most in their leadership skills and allow you to make positive suggestions for improvement.

Please be honest, constructive and thoughtful in your responses. The results of this survey will be used to help drive our future success. If you have any questions about the process please contact [Contact Person].

Please ensure that your submission is made between . The survey will only be available during these dates.

Thank you for your participation in the survey. We look forward to seeing the analysis of your responses and we are hoping for 100% participation.

Management Team

Instructions:
Please complete the items below and press the submit button at the end of the survey. If you need multiple sessions to complete the survey, please click the "Submit" button at the end of each session to save your responses. Please feel free to skip any items that you do not wish to respond to. Keep in mind that your responses help us to become a better place to work. So, you are encouraged to respond to all items on the questionnaire.

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Customer Focus	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Makes sure customer needs are understood by the team members.
Is above average in addressing the needs of the customers.
Maintains up-to-date information regarding customer products.
Sets an example for excellent customer relations.
Persistent in solving customer issues.
Empowering Others	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Supports the decisions of others.
Encourages others to obtain necessary skills and training.
Assigns tasks that are within the skill levels of employees.
Gives employees input into the decision making process.
Allows employees to make their own decisions.
Developing Others	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Assigns tasks and responsibilities to develop skills of others.
Develops employees by offering and encouraging them to take on new or additional responsibilities.
Creates opportunities for professional development.
Encourages employees through recognition of positive changes in behavior.
Creates a work environment that fosters positive feedback to employees.
Creativity	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Is creative.
Inspires creativity in their team.
Is creative and inspirational.
Creates a lot of new ideas.
Conceives, implements and evaluates ideas.
Analytical	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Prioritizes various actions to be taken when solving a problem.
Selects the appropriate techniques for analysis.
Implements data validation techniques and methods.
Identifies the root cause of a problem.
Identifies opportunities for progress and innovation.
Results Oriented	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Helps others when free-time is available.
Provides clear expectations for employees.
Inspires and motivates co-workers to be productive and energetic at work
Stays focused on meeting the needs of customers.
Directs team in prioritizing daily work activities
Negotiation	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Actively listens to conversations to be able to recall important details later.
Resolves difficult negotiations whether it is a contract, sub contract, legal or any other difficult negotiation fairly and reasonably.
Stays calm and focuses on the core issues to be discussed.
Able to influence others to accept certain positions.
Identifies verbal and nonverbal cues to help interpret actions and messages.
Establishing Focus/Direction	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Makes sure that employees understand how their work relates to organizational goals.
Maintains focus when handling several problems or tasks simultaneously.
Stays focused even when under pressure and stress.
Excellent at managing time.
Aligns the department's goals with the goals of the organization.
Vision	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Behaves in a way that is consistent with business values & code of conduct
Creates a positive vision of the future for the Company.
Persuades others to follow the Company's vision.
Expresses the Company vision in a way that is easily understood and adopted by employees.
Creates a common vision for others.

46. On a scale of Excellent to Poor, how would you rate your overall employment with [Company] and why?
    

    -Excellent -Good -Average -Poor




47. Would you refer others who are seeking employment to [Company]?
    Yes No
    
    Please provide explanation:
    
    


48. If you had an opportunity to make any change you wanted to make [Company] a better place to work, what one improvement would you make?
    
    
    


49. What changes do you see [Company] making in order to raise the standards?
    
    


50. I feel good about my continued employment with [Company].
    Yes No
    
    If no, please provide explanation:
    
    
    


51. What do you like best about working for [Company]?
    
    


52. What do you like least about working for [Company]? How could it be improved?
    


93. Use the space below to enter any final comments you would like to be noted: