Customer Focus- 360 Degree Feedback Survey Sample #4

Dear Employee:


Welcome to our 360-Degree Feedback Assessment of [Participant Name]. Our objective is to provide feedback which will help advance his/her leadership skills and capabilities. We are asking you to take time to respond to this survey to help us identify where we are doing well and where we have opportunities to do better.

We have developed this survey with questions tailored for [Participant Name]'s position in the department to provide you with an opportunity to anonymously rate many facets of his/her leadership performance. The survey will assess what you value most in their leadership skills and allow you to make positive suggestions for improvement.

Please be honest, constructive and thoughtful in your responses. The results of this survey will be used to help drive our future success. If you have any questions about the process please contact [Contact Person].

Please ensure that your submission is made between . The survey will only be available during these dates.

Thank you for your participation in the survey. We look forward to seeing the analysis of your responses and we are hoping for 100% participation.

Management Team



Instructions:
Please complete the items below and press the submit button at the end of the survey. If you need multiple sessions to complete the survey, please click the "Submit" button at the end of each session to save your responses. Please feel free to skip any items that you do not wish to respond to. Keep in mind that your responses help us to become a better place to work. So, you are encouraged to respond to all items on the questionnaire.

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Customer Focus	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Does not hesitate to address customer concerns or complaints.
Identifies the most pressing needs of each customer.
Anticipates resources needed to meet the customer needs.
Provides excellent service to customers.
Is aware of expectations from customers.
Empowering Others	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Motivates and encourages employees to be successful in their jobs.
Encourages employees to solve problems on their own.
Empowers employees to structure their work hours to maximize their productivity.
Allows employees to make their own decisions.
Creates a culture where employees are given the opportunity to take the initiative and make impactful decisions.
Developing Others	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Is open to receiving feedback.
Provides constructive feedback to others.
Supports the successes of other employees.
Tries to ensure employees are ready to move to the next level.
Creates opportunities for professional development.
Creativity	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Adds value to the department/organization.
Is creative.
Develops solutions to challenging problems.
Creates a lot of new ideas.
Inspires creativity in their team.
Analytical	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Identifies opportunities for progress and innovation.
Asks the "right" questions to size up or evaluate situations.
Identifies the root cause of a problem.
Implements data validation techniques and methods.
Identifies problems and issues needing resolution.
Results Oriented	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Recognizes the problem that needs to be solved.
Willing to take on new assignments to help increase production.
Is a high achiever.
Determines what resources will be needed to achieve the objectives.
Completes work on time.
Negotiation	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Able to clearly express thoughts and concerns.
Alters plans to respond to immediate challenges.
Identifies verbal and nonverbal cues to help interpret actions and messages.
Stays calm and focuses on the core issues to be discussed.
Able to adapt to changing situations.
Establishing Focus/Direction	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Aligns the department's goals with the goals of the organization.
Makes sure that employees understand how their work relates to organizational goals.
Functions well under stress, deadlines, and/or significant workloads.
Excellent at managing time.
Maintains focus when handling several problems or tasks simultaneously.
Vision	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Provides a detailed schedule that specifies key milestones and deadlines, guiding the organization step-by-step towards achieving its long-term goals and overall vision.
Facilitates employees' adoption of the organization vision.
Builds a culture that reinforces the manager's vision.
Directs team efforts towards key elements of the vision.
Detects problems early on and creates well-thought-out solutions to ensure the company continues to progress smoothly.

46. On a scale of Excellent to Poor, how would you rate your overall employment with [Company] and why?
    

    -Excellent -Good -Average -Poor




47. Would you refer others who are seeking employment to [Company]?
    Yes No
    
    Please provide explanation:
    
    
    
48. If you had an opportunity to make any change you wanted to make [Company] a better place to work, what one improvement would you make?
    
    
    
49. What changes do you see [Company] making in order to raise the standards?
    
    
    
50. I feel good about my continued employment with [Company].
    Yes No
    
    If no, please provide explanation:
    
    
    
51. What do you like best about working for [Company]?
    
    
    
52. What do you like least about working for [Company]? How could it be improved?
    
    
    
93. Use the space below to enter any final comments you would like to be noted: