Customer Focus- 360 Degree Feedback Survey Sample #4

Dear Employee:


Welcome to our 360-Degree Feedback Assessment of [Participant Name]. Our objective is to provide feedback which will help advance his/her leadership skills and capabilities. We are asking you to take time to respond to this survey to help us identify where we are doing well and where we have opportunities to do better.

We have developed this survey with questions tailored for [Participant Name]'s position in the department to provide you with an opportunity to anonymously rate many facets of his/her leadership performance. The survey will assess what you value most in their leadership skills and allow you to make positive suggestions for improvement.

Please be honest, constructive and thoughtful in your responses. The results of this survey will be used to help drive our future success. If you have any questions about the process please contact [Contact Person].

Please ensure that your submission is made between . The survey will only be available during these dates.

Thank you for your participation in the survey. We look forward to seeing the analysis of your responses and we are hoping for 100% participation.

Management Team

Instructions:
Please complete the items below and press the submit button at the end of the survey. If you need multiple sessions to complete the survey, please click the "Submit" button at the end of each session to save your responses. Please feel free to skip any items that you do not wish to respond to. Keep in mind that your responses help us to become a better place to work. So, you are encouraged to respond to all items on the questionnaire.

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Customer Focus	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Does not hesitate to address customer concerns or complaints.
Asks questions and listens carefully to determine customer needs and to ensure that the customer's needs are met.
Consistently models positive customer service attitudes.
Maintains positive customer relationships.
Considers customers point of view when making decisions.
Empowering Others	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Provides support and resources needed to accomplish goals.
Encourages others to obtain necessary skills and training.
Avoids micromanaging their employees.
Sets clear goals for others to accomplish.
Distributes the workload to subordinates.
Developing Others	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Creates a work environment that fosters positive feedback to employees.
Tries to ensure employees are ready to move to the next level.
Assigns tasks and responsibilities to develop skills of others.
Recognizes and celebrates accomplishments of others.
Is open to receiving feedback.
Creativity	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Adds value to the department/organization.
Is creative and inspirational.
Develops solutions to challenging problems.
Conceives, implements and evaluates ideas.
Is creative.
Analytical	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Asks the "right" questions to size up or evaluate situations.
Identifies the root cause of a problem.
Identifies opportunities for progress and innovation.
Prioritizes various actions to be taken when solving a problem.
Selects the appropriate techniques for analysis.
Results Oriented	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Helps others when free-time is available.
Directs team in prioritizing daily work activities
Demonstrates the personal confidence to "stay the course," even when faced with difficulty
Explains the "whys" behind organizational objectives
Does not become distracted by non-issues or interruptions.
Negotiation	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Able to say "no" when it is essential to maintaining quality and high standards.
Understands the expectations of other parties in the negotiation.
Able to clearly express thoughts and concerns.
Resolves difficult negotiations whether it is a contract, sub contract, legal or any other difficult negotiation fairly and reasonably.
Able to influence others to accept certain positions.
Establishing Focus/Direction	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Stays focused even when under pressure and stress.
Functions well under stress, deadlines, and/or significant workloads.
Makes sure that employees understand and identify with the team's mission.
Sets appropriate goals for employees.
Maintains focus when handling several problems or tasks simultaneously.
Vision	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Communicates the vision and strategy of [Company]
Creates a common vision for others.
Understands the vision of the Company and promotes it ahead of any self-interests.
Communicates a vision of where the Company needs to be in the future.
Persuades others to follow the Company's vision.

46. On a scale of Excellent to Poor, how would you rate your overall employment with [Company] and why?
    

    -Excellent -Good -Average -Poor




47. Would you refer others who are seeking employment to [Company]?
    Yes No
    
    Please provide explanation:
    
    


48. If you had an opportunity to make any change you wanted to make [Company] a better place to work, what one improvement would you make?
    
    
    


49. What changes do you see [Company] making in order to raise the standards?
    
    


50. I feel good about my continued employment with [Company].
    Yes No
    
    If no, please provide explanation:
    
    
    


51. What do you like best about working for [Company]?
    
    


52. What do you like least about working for [Company]? How could it be improved?
    


93. Use the space below to enter any final comments you would like to be noted: