Customer Focus- 360 Degree Feedback Survey Sample #4

Dear Employee:


Welcome to our 360-Degree Feedback Assessment of [Participant Name]. Our objective is to provide feedback which will help advance his/her leadership skills and capabilities. We are asking you to take time to respond to this survey to help us identify where we are doing well and where we have opportunities to do better.

We have developed this survey with questions tailored for [Participant Name]'s position in the department to provide you with an opportunity to anonymously rate many facets of his/her leadership performance. The survey will assess what you value most in their leadership skills and allow you to make positive suggestions for improvement.

Please be honest, constructive and thoughtful in your responses. The results of this survey will be used to help drive our future success. If you have any questions about the process please contact [Contact Person].

Please ensure that your submission is made between . The survey will only be available during these dates.

Thank you for your participation in the survey. We look forward to seeing the analysis of your responses and we are hoping for 100% participation.

Management Team



Instructions:
Please complete the items below and press the submit button at the end of the survey. If you need multiple sessions to complete the survey, please click the "Submit" button at the end of each session to save your responses. Please feel free to skip any items that you do not wish to respond to. Keep in mind that your responses help us to become a better place to work. So, you are encouraged to respond to all items on the questionnaire.

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Customer Focus	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Creates innovative solutions to meet customer needs.
Is aware of the customer's needs.
Maintains up-to-date information regarding customer products.
Shows new team members what a positive customer service attitude looks like.
Develops strong customer relationships.
Empowering Others	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Allows employees to make their own decisions.
Lets employees make their own decisions.
Trusts employees with important responsibilities.
Allows individuals to be responsible for their decisions.
Gives responsibility for making important decisions to employees.
Developing Others	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Assesses employees' developmental needs.
Creates opportunities for professional development.
Supports the successes of other employees.
Sets performance objectives for subordinates that encourages development opportunities.
Encourages employees through recognition of positive changes in behavior.
Creativity	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Allows for iterative thinking rather than rushing to final solutions.
Builds buffer time into schedules to allow for reflection and idea development.
Connects with peers across functions to spark new thinking.
Committed to continuous learning; understanding that creative outcomes are derived from learning experiences.
Finds creative ways to solve problems and issues.
Analytical	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Presents data in a format that makes comparisons easier.
Has a solid grasp of basic research methodologies.
Validates the accuracy of data collected.
Analyzes data and information from several sources and arrives at logical conclusions.
Makes graphs and charts to explain data clearly.
Results Oriented	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Develops detailed action plans with measurable deliverables and deadlines.
Sets benchmarks and milestones to measure progress toward the objectives.
Makes changes to the plans if it will result in increased output.
Establishes benchmarks to be met when working on projects.
Tracks individual and team contributions against goals and communicates outcomes transparently.
Negotiation	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Prepares thoroughly by analyzing and understanding each party's interests, alternatives, and options.
Conducts necessary preparations before engaging in negotiations.
Identifies verbal and nonverbal cues to help interpret actions and messages.
Fosters a robust, collaborative setting; sets clear expectations; and introduces an agenda that matches priorities.
Establishes a positive connection with the other party to create a more collaborative atmosphere, making it easier to reach mutually beneficial agreements.
Establishing Focus/Direction	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Identifies early signs of misalignment and intervenes to restore focus and direction.
Uses guiding questions to help employees think critically and make informed decisions.
Understands the strengths and needs of each employee in the department.
Sets production assignments for the department.
Identifies areas for improvement and makes any necessary course corrections.
Vision	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Clearly articulates a vision for his/her work and inspires others to support it
Devoted to carrying out the strategic vision.
Encourages employees to embrace the departmental vision.
Develops a vision that is a catalyst for innovation and change.
Provides staff with the necessary resources, authority, and support to effectively implement and achieve the organization's vision.

46. On a scale of Excellent to Poor, how would you rate your overall employment with [Company] and why?
    

    -Excellent -Good -Average -Poor




47. Would you refer others who are seeking employment to [Company]?
    Yes No
    
    Please provide explanation:
    
    
    
48. If you had an opportunity to make any change you wanted to make [Company] a better place to work, what one improvement would you make?
    
    
    
49. What changes do you see [Company] making in order to raise the standards?
    
    
    
50. I feel good about my continued employment with [Company].
    Yes No
    
    If no, please provide explanation:
    
    
    
51. What do you like best about working for [Company]?
    
    
    
52. What do you like least about working for [Company]? How could it be improved?
    
    
    
93. Use the space below to enter any final comments you would like to be noted: