Customer Focus- 360 Degree Feedback Survey Sample #4

Dear Employee:


Welcome to our 360-Degree Feedback Assessment of [Participant Name]. Our objective is to provide feedback which will help advance his/her leadership skills and capabilities. We are asking you to take time to respond to this survey to help us identify where we are doing well and where we have opportunities to do better.

We have developed this survey with questions tailored for [Participant Name]'s position in the department to provide you with an opportunity to anonymously rate many facets of his/her leadership performance. The survey will assess what you value most in their leadership skills and allow you to make positive suggestions for improvement.

Please be honest, constructive and thoughtful in your responses. The results of this survey will be used to help drive our future success. If you have any questions about the process please contact [Contact Person].

Please ensure that your submission is made between . The survey will only be available during these dates.

Thank you for your participation in the survey. We look forward to seeing the analysis of your responses and we are hoping for 100% participation.

Management Team



Instructions:
Please complete the items below and press the submit button at the end of the survey. If you need multiple sessions to complete the survey, please click the "Submit" button at the end of each session to save your responses. Please feel free to skip any items that you do not wish to respond to. Keep in mind that your responses help us to become a better place to work. So, you are encouraged to respond to all items on the questionnaire.

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Customer Focus	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Persistent in solving customer issues.
Sets an example for excellent customer relations.
Develops strong customer relationships.
Provides a high level of service to customers.
Puts customer's needs first.
Empowering Others	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Listens to the ideas employees have for solving issues.
Permits employees to take training to become more independent.
Encourages employees to expand their skills in order to take on greater responsibilities.
Acknowledges and appreciates employees for their proactive decision-making.
Lets employees make their own decisions.
Developing Others	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Develops employees by offering and encouraging them to take on new or additional responsibilities.
Provides constructive feedback to others.
Assesses employees' developmental needs.
Assigns tasks and responsibilities to develop skills of others.
Sets performance objectives for subordinates that encourages development opportunities.
Creativity	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Is creative.
Creates a lot of new ideas.
Is creative and inspirational.
Conceives, implements and evaluates ideas.
Adds value to the department/organization.
Analytical	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Asks the "right" questions to size up or evaluate situations.
Implements data validation techniques and methods.
Analyzes data and information from several sources and arrives at logical conclusions.
Analyzes issues and reduces them to their component parts.
Identifies the root cause of a problem.
Results Oriented	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Achieves high levels of performance.
Determines the objectives for the project.
Persists in seeking objectives despite obstacles or setbacks.
Explains the "whys" behind organizational objectives
Plans the best course of action to achieve the goal.
Negotiation	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Demonstrates confidence in own position and can influence the other party's perception of proposals being offered.
Maintains good interpersonal relationships with representatives from the other party.
Establishes good working relationships with others.
Fully grasps both party's interests and options.
Clearly explains the issues and interests at the start of negotiations.
Establishing Focus/Direction	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Sets appropriate goals for employees.
Maintains focus when handling several problems or tasks simultaneously.
Makes sure that employees understand how their work relates to organizational goals.
Makes sure that employees understand and identify with the team's mission.
Aligns the department's goals with the goals of the organization.
Vision	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Develops a schedule that outlines specific phases, measurables, and deadlines, ensuring that work is systematically aligned and coordinated with the organization's vision.
Stays ahead of the curve and guides the team towards innovative solutions and strategic decisions.
Recognizes potential challenges and devises comprehensive strategies to navigate and mitigate these difficulties.
Creates and executes a strategic vision that propels the department forward.
Creates strategic initiatives that support the organization's common vision.

46. On a scale of Excellent to Poor, how would you rate your overall employment with [Company] and why?
    

    -Excellent -Good -Average -Poor




47. Would you refer others who are seeking employment to [Company]?
    Yes No
    
    Please provide explanation:
    
    
    
48. If you had an opportunity to make any change you wanted to make [Company] a better place to work, what one improvement would you make?
    
    
    
49. What changes do you see [Company] making in order to raise the standards?
    
    
    
50. I feel good about my continued employment with [Company].
    Yes No
    
    If no, please provide explanation:
    
    
    
51. What do you like best about working for [Company]?
    
    
    
52. What do you like least about working for [Company]? How could it be improved?
    
    
    
93. Use the space below to enter any final comments you would like to be noted: