Customer Focus- 360 Degree Feedback Survey Sample #5

360-Degree Assessment Survey

Dear Employee:

Thank you for providing feedback for the recipient above. As you respond, please draw on your first-hand experience with this individual in the past 12 months. Rate each item using the scale shown. If you don't feel you have enough first-hand information to rate a certain item, please choose the Not Applicable option. Comments can be very helpful; at a minimum where you give a particularly high or low rating, please share your reasons in the Closing Comments section. Your responses will be compiled with feedback from others and presented to the recipient to help guide their ongoing development.

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Thank you for your participation in the survey.

Management Team

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Customer Focus	Role Model	Capable and Effective	Somewhat Effective	Needs Development
Celebrates customer wins and expresses appreciation for their loyalty or feedback.
Identifies the most pressing needs of each customer.
Uses product expertise to guide customers toward a satisfying choice.
Promotes, implements, maintains and enhances relationships with customers.
Prioritizes the needs and preferences of the customer.
Communication Skills	Role Model	Capable and Effective	Somewhat Effective	Needs Development
Articulates ideas and emotions clearly to others.
Keeps open and regular communication with others.
Accurately attends to/understands ideas which are exchanged.
Responds to critical concerns of stakeholders.
Responds to questions with accurate and complete answers
Cultural Awareness	Role Model	Capable and Effective	Somewhat Effective	Needs Development
Engages with individuals that have different cultural backgrounds.
Open to learning about different cultures.
Communicates with others without the influence of racism.
Upholds inclusive policies that protect cultural expression and identity in the workplace.
Views diversity as a strength, not as an issue.
Establishing Focus/Direction	Role Model	Capable and Effective	Somewhat Effective	Needs Development
Establishes processes and structures to steer the organization in a clear, strategic direction.
Creates structured timelines that provide clarity and reduce ambiguity.
Creates well articulated goals for the team to pursue.
Responds constructively to setbacks by exploring alternative paths to goal completion.
Regularly checks in to ensure the team is on track.
Supervisory Skills	Role Model	Capable and Effective	Somewhat Effective	Needs Development
Gives employees the ability to complete their tasks as they see fit.
Maintains the confidence and trust of employees.
Conducts regular progress meetings to ensure adherence to the schedule.
Coaches and mentors others to achieve higher performance levels.
Motivates and inspires high performance by team members.
Problem Solving	Role Model	Capable and Effective	Somewhat Effective	Needs Development
Determines the order in which the action steps need to be completed including steps that may be dependent on others.
Maintains a strong and determined attitude in the face of difficulties.
Uses tools like Gantt charts and resource calendars can help visualize and manage solutions.
Asks the "right" questions to size up or evaluate situations.
Effectively uses a variety of problem-solving/analytical approaches to address challenges within the Area.
Goals	Role Model	Capable and Effective	Somewhat Effective	Needs Development
Systematically follows a structured plan so that progress is consistently monitored and adjustments are made as necessary.
Knows how achievements are assessed in relation to the position's goals.
Keeps abreast of current developments pertaining to the job
Creates several short-term goals to achieve quick wins, while also setting longer-term goals based on evolving strengths and achievements.
May revise or modify clearly defined goals if they are deemed incorrect or unsuitable once the situation is fully understood.
Juggling Multiple Responsibilities	Role Model	Capable and Effective	Somewhat Effective	Needs Development
Observes, analyzes, and responds to merchandise needs while serving customers and accomplishing operational tasks.
Can multitask while performing all of their other responsibilities and activities.
Plans and organizes continuously while performing all other responsibilities and activities.
Determines which tasks are critical and which tasks are optional.
Spends the most time and effort on critical tasks first.
Technology Use/Management	Role Model	Capable and Effective	Somewhat Effective	Needs Development
Understands and is committed to implementing new technologies.
Identifies gaps between actual and needed technical competencies and provides recommendations for required training.
Maximizes the use of new technology to deliver products and services.
Applies complex rules and regulations to maintain optimal system performance.
Uses technology in decision making and problem solving.
Objectives	Role Model	Capable and Effective	Somewhat Effective	Needs Development
Assures [Company] principles are understood, employed & pursued.
Encourages me to take on greater responsibility.
Works toward achieving established goals and objectives.
Organizes and schedules events, activities, and resources.
Able to organize work.

51. Overall, please rate the effectiveness of [Participant Name Here].
    

    5- Very Effective 4- Effective 3- Neither 2- Ineffective 1- Very Ineffective

    
    
52. Strengths
    
    
    
53. Areas for Development
    
    
    
54. Please give any final comments or suggestions for [Participant Name Here]'s assessment.