Customer Focus- 360 Degree Feedback Survey Sample #5

360-Degree Assessment Survey

Dear Employee:

Thank you for providing feedback for the recipient above. As you respond, please draw on your first-hand experience with this individual in the past 12 months. Rate each item using the scale shown. If you don't feel you have enough first-hand information to rate a certain item, please choose the Not Applicable option. Comments can be very helpful; at a minimum where you give a particularly high or low rating, please share your reasons in the Closing Comments section. Your responses will be compiled with feedback from others and presented to the recipient to help guide their ongoing development.

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Thank you for your participation in the survey.

Management Team

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Customer Focus	Role Model	Capable and Effective	Somewhat Effective	Needs Development
Understands what resources are needed to meet customer needs.
Provides a responsive service that meets the needs of customers.
Exhibits a positive attitude even when dealing with difficult customers.
Maintains strong relationships with customers.
Gets feedback from the customer on a weekly basis.
Communication Skills	Role Model	Capable and Effective	Somewhat Effective	Needs Development
Accurately attends to/understands ideas which are exchanged.
Keeps the supervisor informed about achievements and milestones.
Mentors others on enhancing their written communication.
Effectively engages with everyone from the CEO to external partners.
Makes the complex simple.
Cultural Awareness	Role Model	Capable and Effective	Somewhat Effective	Needs Development
Develops skills and attitudes to bridge cultural differences.
Is aware of the similarities and differences among and between cultural groups.
Views diversity as a strength, not as an issue.
Avoids referring to stereotypes about others from different cultures.
Communicates with others without the influence of racism.
Establishing Focus/Direction	Role Model	Capable and Effective	Somewhat Effective	Needs Development
Makes sure that employees understand and identify with the team's mission.
Excellent at managing time.
Maintains self-control when personally criticized.
Functions well under stress, deadlines, and/or significant workloads.
Aligns the department's goals with the goals of the organization.
Supervisory Skills	Role Model	Capable and Effective	Somewhat Effective	Needs Development
Exemplifies professionalism in the workplace.
Delegates assignments to employees according to seniority.
Emphasizes constructive discipline strategies, prioritizing the development and feedback of employees over punitive measures.
Offers constructive feedback to facilitate performance improvement.
Gives feedback that includes both a recognition of the employee's strengths and areas where the employee could do better.
Problem Solving	Role Model	Capable and Effective	Somewhat Effective	Needs Development
Ensures that the right resources are available when and where they are needed, speeding up the problem-solving process.
Conducts a thorough and careful analysis of the underlying causes of problems.
Effective in solving problems.
Clearly documents the decision-making process, including the evaluation criteria, the scores or rankings of each solution, and the reasons for selecting the chosen option.
Actively seeks the root cause of a problem.
Goals	Role Model	Capable and Effective	Somewhat Effective	Needs Development
Conducts timely follow-up; keeps others informed on a need to know basis.
Achieves goals.
Understands & contributes to development of strategic goals.
Makes sure that I have a clear idea of our group's goals.
Makes sure that team members have a clear idea of our group's goals.
Juggling Multiple Responsibilities	Role Model	Capable and Effective	Somewhat Effective	Needs Development
Completes multiple tasks simultaneously.
Assesses current capabilities before committing to new requests from customers.
Determines which tasks are critical and which tasks are optional.
Ranks the importance of tasks to make sure critical tasks are completed first.
Organizes tasks for the most efficient order of completion.
Technology Use/Management	Role Model	Capable and Effective	Somewhat Effective	Needs Development
Understands and is committed to implementing new technologies.
Applies complex rules and regulations to maintain optimal system performance.
Proficient in the use of technical systems and processes.
Supports technical training and development of employees.
Identifies gaps between actual and needed technical competencies and provides recommendations for required training.
Objectives	Role Model	Capable and Effective	Somewhat Effective	Needs Development
Communicates goals and objectives to employees.
Ability to establish realistic goals.
Organizes and schedules events, activities, and resources.
Works toward achieving established goals and objectives.
Assures [Company] principles are understood, employed & pursued.

51. Overall, please rate the effectiveness of [Participant Name Here].
    

    5- Very Effective 4- Effective 3- Neither 2- Ineffective 1- Very Ineffective

    
    
52. Strengths
    
    
    
53. Areas for Development
    
    
    
54. Please give any final comments or suggestions for [Participant Name Here]'s assessment.