Customer Focus- 360 Degree Feedback Survey Sample #8

Instructions

You have been selected to provide feedback for the manager listed above. Your feedback is an important part of 's leadership development process. This tool is intended to gather broad feedback in the core competencies and role responsibilities that are important for the on-going success of our organization.

In responding to the assessment form, please think about your experiences working with this individual during the last six to twelve months. Your responses will be merged with other people's feedback and presented to to guide them in their on-going development. Comments will be shared anonymously, as written, with the manager.

Method of use: As part of the review process, managers will receive feedback from peers and staff. It is recognized that not all participants will be able to assess an individual's performance in all areas. The feedback received will be utilized as input to the manager's performance and on-going development plan.

You may sign out at any time by pressing the Save button at the end of the form and then closing your browser. You may return later to pick up where you left off. When you are done, press the Complete button.



Please complete your response by .

Customer Focus	Agree	Unsure	Disagree	N/A
Identifies the core needs of the customer.
Takes the initiative in solving difficult customer issues.
Ensures commitments made to customers are completed to the customer's satisfaction.
Competent in managing customer projects.
Responds to the needs of the customer.
Communication Skills	Agree	Unsure	Disagree	N/A
Addresses issues of key importance to stakeholders.
Asks follow-up questions as needed.
Delivers information in a clear, concise, and logical manner.
Deals with difficult situations calmly and confidently.
Communicates effectively with colleagues and customers
Supervisory Skills	Agree	Unsure	Disagree	N/A
Provides timely and thorough performance evaluations of employees.
Maintains the confidence and trust of employees.
Provides constructive, ongoing feedback.
Able to remain calm in tense situations.
Others emulate this supervisor's enthusiasm for work.
Self Management	Agree	Unsure	Disagree	N/A
Sets an example for associates during stressful periods by maintaining a positive, can-do attitude.
Analyzes interpersonal problems instead of reacting to them.
Uses patience and self-control in working with customers and associates.
Is aware of personal impact on others and adjusts behavior to create a positive leadership presence.
Does not allow own emotions to interfere with the performance of others.
Punctuality	Agree	Unsure	Disagree	N/A
Arrives to meetings on time.
Invoices clients on a timely basis.
Responds to requests for information in a timely manner.
Conducts appointments at scheduled start time.
Starts meetings on time.
Project Management	Agree	Unsure	Disagree	N/A
Develops performance measures for various aspects of the project.
Organizes work and sets priorities as needed.
Regularly reviews project performance and goals.
Responds quickly and appropriately to unforeseen problems.
Anticipates potential problems and institutes controls and contingency plans to address them.
Initiative	Agree	Unsure	Disagree	N/A
Takes charge when there is a crisis.
Anticipates what needs to be done and makes necessary preparations.
Updates the documentation as soon as the situation changes.
Expands the offerings of the department by working evenings and weekends.
Seizes upon opportunities available.
Fiscal Management	Agree	Unsure	Disagree	N/A
Effective in using Company's resources.
Monitors expenses and verifies the need for items purchased.
Keeps excellent records for financial transparency.
Effectively manages appropriations, reporting, purchases, expenditures, payrolls, and staff.
Develops budgets and plans for various programs and initiatives.
Strategic Insight	Agree	Unsure	Disagree	N/A
Identifies root causes of problems.
Understands the Company's strengths and weaknesses and uses this information to create optimal solutions to problems.
Analyzes unique issues or problems impacting the Company.
Implements long-term solutions to problems.
Anticipates business cycles and trends and makes adjustments in a timely manner.

46. Overall, please rate the effectiveness of [Participant Name Here].
    

    5- Very Effective 4- Effective 3- Neither 2- Ineffective 1- Very Ineffective

    
    
47. Strengths
    
    
    
48. Areas for Development
    
    
    
49. Please give any final comments or suggestions for [Participant Name Here]'s assessment.