Customer Focus- 360 Degree Feedback Survey Sample #8

Instructions

You have been selected to provide feedback for the manager listed above. Your feedback is an important part of 's leadership development process. This tool is intended to gather broad feedback in the core competencies and role responsibilities that are important for the on-going success of our organization.

In responding to the assessment form, please think about your experiences working with this individual during the last six to twelve months. Your responses will be merged with other people's feedback and presented to to guide them in their on-going development. Comments will be shared anonymously, as written, with the manager.

Method of use: As part of the review process, managers will receive feedback from peers and staff. It is recognized that not all participants will be able to assess an individual's performance in all areas. The feedback received will be utilized as input to the manager's performance and on-going development plan.

You may sign out at any time by pressing the Save button at the end of the form and then closing your browser. You may return later to pick up where you left off. When you are done, press the Complete button.



Please complete your response by .

Customer Focus	Agree	Unsure	Disagree	N/A
Responsive to customer needs.
Maintains up-to-date information regarding customer products.
Responds to the needs of the customer.
Provides a responsive service that meets the needs of customers.
Exceeds expectations of the customers.
Communication Skills	Agree	Unsure	Disagree	N/A
Transforms complicated ideas into simple ones.
Listens to others' points of view with an open mind
Effectively delivers presentations to teams, large groups, and diverse audiences
Comes across as comfortable and effective as a public speaker
Conveys ideas confidently and succinctly.
Supervisory Skills	Agree	Unsure	Disagree	N/A
Adopts a measured approach to resolving workplace issues, ensuring that actions are not taken hastily.
Maintains an even temper in stressful situations.
Encourages employees to take responsibility for mistakes.
Spends time to actively listen to the grievance.
Is sought after for advice in a variety of situations.
Self Management	Agree	Unsure	Disagree	N/A
Analyzes own reactions on the spot to ensure that communication does not appear to be driven by anger.
Is aware of personal impact on others and adjusts behavior to create a positive leadership presence.
Consciously controls own negative emotions in order to keep team morale up.
Analyzes interpersonal problems instead of reacting to them.
Steps away from a situation to process appropriate response.
Punctuality	Agree	Unsure	Disagree	N/A
Conducts appointments at scheduled start time.
Arrives to meetings on time.
Avoids making personal phone calls during working hours.
Responds to requests for information in a timely manner.
Starts the workday when scheduled.
Project Management	Agree	Unsure	Disagree	N/A
Researches potential solutions to meet the constraints of the project.
Keeps accurate records regarding the costs of various aspects of the project.
Ensures resources are utilized at the appropriate levels for each phase of the project.
Understands what software tools are available to be used to manage the project.
Hold team members accountable for completing specific tasks on the project.
Initiative	Agree	Unsure	Disagree	N/A
Acts independently to solve pressing needs.
Takes action to implement new changes in the policies and procedures.
Addresses small problems before they become big ones.
Initiates projects that have an impact on the department.
Seizes upon chances to improve the department's prospects.
Fiscal Management	Agree	Unsure	Disagree	N/A
Effectively manages appropriations, reporting, purchases, expenditures, payrolls, and staff.
Effective in using Company's resources.
Develops budgets and plans for various programs and initiatives.
Develops of the department's annual budget.
Monitors expenses and verifies the need for items purchased.
Strategic Insight	Agree	Unsure	Disagree	N/A
Inspires employees to adopt the strategic plan.
Ensures that the department's goals are strategically aligned with the company's goals.
Analyzes unique issues or problems impacting the Company.
Pursues strategic alliances with valued partners.
Creates strategies that significantly benefit the Company.

46. Overall, please rate the effectiveness of [Participant Name Here].
    

    5- Very Effective 4- Effective 3- Neither 2- Ineffective 1- Very Ineffective

    
    
47. Strengths
    
    
    
48. Areas for Development
    
    
    
49. Please give any final comments or suggestions for [Participant Name Here]'s assessment.