Customer Focus- 360 Degree Feedback Survey Sample #8

Instructions

You have been selected to provide feedback for the manager listed above. Your feedback is an important part of 's leadership development process. This tool is intended to gather broad feedback in the core competencies and role responsibilities that are important for the on-going success of our organization.

In responding to the assessment form, please think about your experiences working with this individual during the last six to twelve months. Your responses will be merged with other people's feedback and presented to to guide them in their on-going development. Comments will be shared anonymously, as written, with the manager.

Method of use: As part of the review process, managers will receive feedback from peers and staff. It is recognized that not all participants will be able to assess an individual's performance in all areas. The feedback received will be utilized as input to the manager's performance and on-going development plan.

You may sign out at any time by pressing the Save button at the end of the form and then closing your browser. You may return later to pick up where you left off. When you are done, press the Complete button.



Please complete your response by .

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Customer Focus	Agree	Unsure	Disagree	N/A
Looks for opportunities that have a positive impact on customers.
Develops good rapport and trust with the customer.
Creates documents that meet the customer's specifications.
Is above average in addressing the needs of the customers.
Has excellent communication with customers.
Communication Skills	Agree	Unsure	Disagree	N/A
Clarifies problems logically, simplifying complex matters into digestible parts.
Uses ideas and perspectives to persuade others.
Is an effective communicator
Delivers messages with personal energy, enthusiasm, and conviction.
Gives clear and convincing presentations.
Supervisory Skills	Agree	Unsure	Disagree	N/A
Delegates assignments to employees according to seniority.
Listens to others.
Demonstrates empathy, respect, and openness to employees.
Determines appropriate staffing levels for the job.
Determines the training and development needs of employees and staff.
Self Management	Agree	Unsure	Disagree	N/A
Steps away from a situation to process appropriate response.
Does not allow own emotions to interfere with the performance of others.
Is aware of personal impact on others and adjusts behavior to create a positive leadership presence.
Sets an example for associates during stressful periods by maintaining a positive, can-do attitude.
Uses patience and self-control in working with customers and associates.
Punctuality	Agree	Unsure	Disagree	N/A
Starts meetings on time.
Conducts appointments at scheduled start time.
Starts the workday when scheduled.
Avoids making personal phone calls during working hours.
Invoices clients on a timely basis.
Project Management	Agree	Unsure	Disagree	N/A
Establishes the scope for the project.
Uses scheduling software to create and monitor the timeline.
Understands what software tools are available to be used to manage the project.
Communicates with the teams often to ensure that the deadlines are met.
Estimates the time needed for each phase of the project.
Initiative	Agree	Unsure	Disagree	N/A
Takes the initiative to change the direction or course of events.
Able to initiate work on projects independently without direct supervision.
Takes decisive action to address problems, following up with relevant team members and coaching them on how to improve.
Coach others to foster an environment which can adapt quickly and willingly to rapid change.
Engages with new customers immediately.
Fiscal Management	Agree	Unsure	Disagree	N/A
Ensures others follow the correct rules and regulations on fiscal matters.
Monitors spending.
Provides budgeting and accounting support to the Company.
Develops budgets and plans for various programs and initiatives.
Effectively manages appropriations, reporting, purchases, expenditures, payrolls, and staff.
Strategic Insight	Agree	Unsure	Disagree	N/A
Strategically aligns projects to the goals of the company.
Analyzes unique issues or problems impacting the Company.
Works with others to develop insights into the resources and actions required to produce desired results.
Creates strategic plans to develop and promote organizational and area strengths, as well as to address weaknesses based on insight from surveys.
Recognizes the needs of customers.

46. Overall, please rate the effectiveness of [Participant Name Here].
    

    5- Very Effective 4- Effective 3- Neither 2- Ineffective 1- Very Ineffective

    
    
47. Strengths
    
    
    
48. Areas for Development
    
    
    
49. Please give any final comments or suggestions for [Participant Name Here]'s assessment.