Customer Focus- 360 Degree Feedback Survey Sample #8

Instructions

You have been selected to provide feedback for the manager listed above. Your feedback is an important part of 's leadership development process. This tool is intended to gather broad feedback in the core competencies and role responsibilities that are important for the on-going success of our organization.

In responding to the assessment form, please think about your experiences working with this individual during the last six to twelve months. Your responses will be merged with other people's feedback and presented to to guide them in their on-going development. Comments will be shared anonymously, as written, with the manager.

Method of use: As part of the review process, managers will receive feedback from peers and staff. It is recognized that not all participants will be able to assess an individual's performance in all areas. The feedback received will be utilized as input to the manager's performance and on-going development plan.

You may sign out at any time by pressing the Save button at the end of the form and then closing your browser. You may return later to pick up where you left off. When you are done, press the Complete button.



Please complete your response by .

Customer Focus	Agree	Unsure	Disagree	N/A
Helps customers feel they are receiving services tailored specifically to their needs.
Meets with customers on a regular basis.
Understands what resources are needed to meet customer needs.
Obtains feedback to ensure customer needs are being met.
Uses customer feedback to help improve products and services.
Communication Skills	Agree	Unsure	Disagree	N/A
Considers the audience in how the communication is presented.
Delivers influential presentations.
Is an effective communicator
Persuasive and articulate when communicating.
Communicates concepts and ideas to others.
Supervisory Skills	Agree	Unsure	Disagree	N/A
Sets clear expectations for acceptable performance.
Encourages employees to achieve their full potential.
Maintains good working relationships with employees.
Ensures employees know what they need to complete during the shift.
Is clear about the expectations that employees will be held accountable for.
Self Management	Agree	Unsure	Disagree	N/A
Sets an example for associates during stressful periods by maintaining a positive, can-do attitude.
Analyzes interpersonal problems instead of reacting to them.
Consciously controls own negative emotions in order to keep team morale up.
Is aware of personal impact on others and adjusts behavior to create a positive leadership presence.
Uses patience and self-control in working with customers and associates.
Punctuality	Agree	Unsure	Disagree	N/A
Conducts appointments at scheduled start time.
Invoices clients on a timely basis.
Starts meetings on time.
Starts the workday when scheduled.
Avoids making personal phone calls during working hours.
Project Management	Agree	Unsure	Disagree	N/A
Determines the roles for project team members.
Creates a vision for execution of the project to ensure coordination across all teams.
Ensures work is completed to the appropriate standards.
Understands the financial, strategic, resources, staffing, timeline and market risks that may impact the project.
Locates the equipment and supplies needed for the project.
Initiative	Agree	Unsure	Disagree	N/A
Acts quickly to address any issues or problems.
Begins immediate action on projects.
Gladly seeks additional responsibilities.
Takes action to implement new changes in the policies and procedures.
Acts independently to solve pressing needs.
Fiscal Management	Agree	Unsure	Disagree	N/A
Provides budgeting and accounting support to the Company.
Effective in using Company's resources.
Monitors expenses and verifies the need for items purchased.
Keeps excellent records for financial transparency.
Effectively manages appropriations, reporting, purchases, expenditures, payrolls, and staff.
Strategic Insight	Agree	Unsure	Disagree	N/A
Identifies potential problems before they become critical incidents.
Creates values statement to ensure all employees are working under the same guiding principles.
Identifies root causes of problems.
Adjusts strategic plans based on insights gathered from different points of view.
Creates strategic plans to develop and promote organizational and area strengths, as well as to address weaknesses based on insight from surveys.

46. Overall, please rate the effectiveness of [Participant Name Here].
    

    5- Very Effective 4- Effective 3- Neither 2- Ineffective 1- Very Ineffective

    
    
47. Strengths
    
    
    
48. Areas for Development
    
    
    
49. Please give any final comments or suggestions for [Participant Name Here]'s assessment.