Customer Focus- 360 Degree Feedback Survey Sample #8

Instructions

You have been selected to provide feedback for the manager listed above. Your feedback is an important part of 's leadership development process. This tool is intended to gather broad feedback in the core competencies and role responsibilities that are important for the on-going success of our organization.

In responding to the assessment form, please think about your experiences working with this individual during the last six to twelve months. Your responses will be merged with other people's feedback and presented to to guide them in their on-going development. Comments will be shared anonymously, as written, with the manager.

Method of use: As part of the review process, managers will receive feedback from peers and staff. It is recognized that not all participants will be able to assess an individual's performance in all areas. The feedback received will be utilized as input to the manager's performance and on-going development plan.

You may sign out at any time by pressing the Save button at the end of the form and then closing your browser. You may return later to pick up where you left off. When you are done, press the Complete button.



Please complete your response by .

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Customer Focus	Agree	Unsure	Disagree	N/A
Helps customers to feel satisfied with our work/services.
Meets with customers on a regular basis.
Exhibits a positive attitude that influences how others approached customer service.
Responds to the needs of the customer.
Ensures customers are comfortable with the services provided.
Communication Skills	Agree	Unsure	Disagree	N/A
Makes eye contact with the person they are speaking with.
Delivers effective presentations.
An effective listener who is responsive to information needs.
Marks their status as "available" to signal they are open for communication.
Delivers information in a straightforward and comprehensible manner.
Supervisory Skills	Agree	Unsure	Disagree	N/A
Sets the objectives to be completed for the shift.
Appropriately recognizes and rewards employees.
Fosters an environment that supports open communication.
Makes decisions based on all relevant information.
Communicates effectively to avoid issues, conflicts and errors on the job.
Self Management	Agree	Unsure	Disagree	N/A
Does not allow own emotions to interfere with the performance of others.
Sets an example for associates during stressful periods by maintaining a positive, can-do attitude.
Steps away from a situation to process appropriate response.
Analyzes interpersonal problems instead of reacting to them.
Uses patience and self-control in working with customers and associates.
Punctuality	Agree	Unsure	Disagree	N/A
Invoices clients on a timely basis.
Responds to requests for information in a timely manner.
Conducts appointments at scheduled start time.
Maintains an efficient schedule of activities.
Arrives to meetings on time.
Project Management	Agree	Unsure	Disagree	N/A
Follows progress on the project from initial phase to completion.
Identifies potential risks that could pose challenges to the project timeline.
Determines the project strategy for implementation.
Ensures resources are utilized at the appropriate levels for each phase of the project.
Creates a vision for execution of the project to ensure coordination across all teams.
Initiative	Agree	Unsure	Disagree	N/A
Initiates the development of new products.
Volunteers for challenging assignments others avoid, especially when outcomes are uncertain.
Takes the initiative to change the direction or course of events.
Is a self-starter. Does not wait to be told to do something.
Empowers team members to quickly take ownership of problems and propose impactful solutions.
Fiscal Management	Agree	Unsure	Disagree	N/A
Develops of the department's annual budget.
Develops budgets and plans for various programs and initiatives.
Monitors spending.
Monitors expenses and verifies the need for items purchased.
Effectively manages appropriations, reporting, purchases, expenditures, payrolls, and staff.
Strategic Insight	Agree	Unsure	Disagree	N/A
Maintains knowledge of current trends in the industry.
Uses knowledge, benchmarking and performance metrics to evaluate strategic effectiveness and identify areas for improvement.
Recognizes the needs of customers.
Identifies opportunities for innovation by watching how employees adapt tools, processes, or customer interactions.
Observes employees at work to get better insight into the issues they are dealing with.

46. Overall, please rate the effectiveness of [Participant Name Here].
    

    5- Very Effective 4- Effective 3- Neither 2- Ineffective 1- Very Ineffective

    
    
47. Strengths
    
    
    
48. Areas for Development
    
    
    
49. Please give any final comments or suggestions for [Participant Name Here]'s assessment.