Customer Focus- 360 Degree Feedback Survey Sample #8

Instructions

You have been selected to provide feedback for the manager listed above. Your feedback is an important part of 's leadership development process. This tool is intended to gather broad feedback in the core competencies and role responsibilities that are important for the on-going success of our organization.

In responding to the assessment form, please think about your experiences working with this individual during the last six to twelve months. Your responses will be merged with other people's feedback and presented to to guide them in their on-going development. Comments will be shared anonymously, as written, with the manager.

Method of use: As part of the review process, managers will receive feedback from peers and staff. It is recognized that not all participants will be able to assess an individual's performance in all areas. The feedback received will be utilized as input to the manager's performance and on-going development plan.

You may sign out at any time by pressing the Save button at the end of the form and then closing your browser. You may return later to pick up where you left off. When you are done, press the Complete button.



Please complete your response by .

Customer Focus	Agree	Unsure	Disagree	N/A
Uses feedback from the customer to help improve the customer's experience.
Is committed to the success of the customer.
Has received good feedback from customers.
Maintains strong relationships with customers.
Identifies the most pressing needs of each customer.
Communication Skills	Agree	Unsure	Disagree	N/A
Prepares and delivers presentations.
Ensures comprehension during conversations or group presentations.
Provides feedback in a helpful and respectful way, focusing on improvement.
Uses software, graphics, or other aids to clarify complex or technical reports.
Facilitates seamless communication across all management levels.
Supervisory Skills	Agree	Unsure	Disagree	N/A
Allows employees to make their own decisions.
Uses disciplinary measures with the intent to guide and improve behavior, rather than to seek retribution.
Facilitates conversations where each person can be heard.
Communicates equally well with all employees.
Makes sure employees are working toward goals set by the company.
Self Management	Agree	Unsure	Disagree	N/A
Steps away from a situation to process appropriate response.
Deals with conflict by controlling own emotions by listening, being flexible, and sincere in responding.
Does not allow own emotions to interfere with the performance of others.
Uses patience and self-control in working with customers and associates.
Is aware of personal impact on others and adjusts behavior to create a positive leadership presence.
Punctuality	Agree	Unsure	Disagree	N/A
Conducts appointments at scheduled start time.
Arrives to meetings on time.
Starts the workday when scheduled.
Avoids making personal phone calls during working hours.
Responds to requests for information in a timely manner.
Project Management	Agree	Unsure	Disagree	N/A
Schedules project phases and tasks to facilitate successful completion of the project.
Acquires and allocates internal and external resources needed for the project.
Engages stakeholders and team members in open discussions.
Defines the project scope, goals, and resources.
Creates a schedule for the different phases of the project.
Initiative	Agree	Unsure	Disagree	N/A
Looks to start work on new projects without waiting for direction from the manager.
Helps the department take the initiative to create new solutions.
Expands the offerings of the department by working evenings and weekends.
Encourages others on the team to suggest process improvements.
Acts quickly when a small problem arises to keep it from becoming a major issue.
Fiscal Management	Agree	Unsure	Disagree	N/A
Provides budgeting and accounting support to the Company.
Monitors spending.
Keeps excellent records for financial transparency.
Effective in using Company's resources.
Develops of the department's annual budget.
Strategic Insight	Agree	Unsure	Disagree	N/A
Works with others to develop insights into the resources and actions required to produce desired results.
Allocates proper resources for employee training to meet future needs based on insight into employee skill levels.
Ensures that the department's goals are strategically aligned with the company's goals.
Observes employees at work to get better insight into the issues they are dealing with.
Understands how to strategically grow the business and increase customers.

46. Overall, please rate the effectiveness of [Participant Name Here].
    

    5- Very Effective 4- Effective 3- Neither 2- Ineffective 1- Very Ineffective

    
    
47. Strengths
    
    
    
48. Areas for Development
    
    
    
49. Please give any final comments or suggestions for [Participant Name Here]'s assessment.