Customer Focus- 360 Degree Feedback Survey Sample #7





360 Feedback Survey

Questionnaires Measuring Customer Focus:
Survey 1 (4-point scale; Competency Comments)
Survey 2 (4-point scale; Competency Comments)
Survey 3 (5-point scale; Competency Comments)
Survey 4 (5-point scale; radio buttons)
Survey 5 (4-point scale; words)
Survey 6 (4-point scale; words)
Survey 7 (5-point scale; competency comments; N/A)
Survey 8 (3-point scale; Agree/Disagree words; N/A)
Survey 9 (3-point scale; Strength/Development; N/A)
Survey 10 (Comment boxes only)
Survey 11 (Single rating per competency)
Survey 12 (Slide-bar scale)
Survey 13 (4-point scale; numbers; floating anchors)
Survey 14 (4-point scale; N/A)
Instructions

We are requesting your participation in a 360-degree feedback review of several participants in our company's Leadership Development program. We are administering a new web-based survey tool which is designed to gather broad feedback as it relates to core competencies and role responsibilities that are important for the on-going success of our organization. The Leadership Team Members have agreed to participate and are seeking your feedback.

In this regard, you have been selected to provide feedback for the manager listed above. Your feedback is an important part of this manager's leadership development process. This tool is intended to gather broad feedback in the core competencies and role responsibilities that are important for the on-going success of our organization.

You will get the chance to evaluate this manager's performance in different areas and share your thoughts through written comments for more detailed feedback. Ensure that your feedback is constructive and helpful.

Sample Result Document:
Sample Results
In responding to the assessment form, please think about your experiences working with this individual during the last twelve (12) months. Your responses will be merged with other people's feedback and presented to guide them in their on-going development. Comments will be shared anonymously, as written, with the manager, unless you indicate otherwise.

You are only being asked to rate 8 competencies. Each competency will have a variety of statements that are grouped by 4 Performance Levels. Click on the level that best describes this individual.

Please ensure that your submission is made between .

Customer Focus

Needs
Improvement
Fully
Proficient
Excels/
Role Model
Not
Applicable
  1. Effectively troubleshoots customer issues.
  1. Consistently models positive customer service attitudes.
  1. Maintains strong relationships with customers.
  1. Takes the initiative in solving difficult customer issues.
  1. Helps others in responding to customer needs.
If [Participant Name] were to make improvements in Customer Focus, what are your suggestions for how he/she can improve this?

Teamwork

Needs
Improvement
Fully
Proficient
Excels/
Role Model
Not
Applicable
  1. Effective team player
  1. Shares credit for accomplishments with team members
  1. Builds a strong rapport with team members.
  1. Appreciates the input from other team members.
  1. Supports open communication between team members.
If [Participant Name] were to make improvements in Teamwork, what are your suggestions for how he/she can improve this?

Recognition

Needs
Improvement
Fully
Proficient
Excels/
Role Model
Not
Applicable
  1. Compliments other people when they do good work
  1. Says "thank you" to show appreciation for work of others.
  1. Reinforces and rewards employees for accomplishing necessary goals.
  1. Readily shares credit and gives others opportunity for visibility.
  1. Finds opportunities to recognize others.
If [Participant Name] were to make improvements in Recognition, what are your suggestions for how he/she can improve this?

Bias for Action

Needs
Improvement
Fully
Proficient
Excels/
Role Model
Not
Applicable
  1. Projects a "can-do" attitude when interfacing with peers, subordinates and customers(especially during difficult and challenging times).
  1. Completes work on time
  1. Seeks and utilizes opportunities for continuous learning and self-development.
  1. Completes a large volume of work.
  1. Motivates others to achieve or exceed goals
If [Participant Name] were to make improvements in Bias for Action, what are your suggestions for how he/she can improve this?

Goals

Needs
Improvement
Fully
Proficient
Excels/
Role Model
Not
Applicable
  1. Achieves established goals.
  1. Goal Setting
  1. Makes sure that team members have a clear idea of our group's goals.
  1. Establishes and documents goals and objectives.
  1. Achieves goals.
If [Participant Name] were to make improvements in Goals, what are your suggestions for how he/she can improve this?

Continual Learning

Needs
Improvement
Fully
Proficient
Excels/
Role Model
Not
Applicable
  1. Takes the initiative to learn new skills.
  1. Improves on their skill sets.
  1. Participates in regular training offered.
  1. Takes charge of their training and skills enhancement.
  1. Seeks opportunities to grow in skills and knowledge.
If [Participant Name] were to make improvements in Continual Learning, what are your suggestions for how he/she can improve this?

Change Management

Needs
Improvement
Fully
Proficient
Excels/
Role Model
Not
Applicable
  1. Inspires others to want to change.
  1. Supports the Company's efforts to implement changes.
  1. Addresses organizational and departmental resistance to changes.
  1. Effective in implementing new organizational vision and values.
  1. Develops plans for following through on the changes.
If [Participant Name] were to make improvements in Change Management, what are your suggestions for how he/she can improve this?

Cultural Awareness

Needs
Improvement
Fully
Proficient
Excels/
Role Model
Not
Applicable
  1. Views diversity as a strength, not as an issue.
  1. Participates in cultural training sessions/classes.
  1. Values the diverse perspectives from others.
  1. Understands how implicit biases can affect decisions, communication and productivity.
  1. Accepts individual differences.
If [Participant Name] were to make improvements in Cultural Awareness, what are your suggestions for how he/she can improve this?



  1. Strengths


  2. Areas for Development


  3. Please give any final comments or suggestions for [Participant Name Here]'s assessment.