Customer Focus- 360 Degree Feedback Survey Sample #7

360 Feedback Survey

Instructions

is administering a new web-based survey tool which is designed to gather broad feedback as it relates to core competencies and role responsibilities that are important for the on-going success of our organization. The Leadership Team Members have agreed to participate and are seeking your feedback.

In this regard, you have been selected to provide feedback for the manager listed above. Your feedback is an important part of 's leadership development process. This tool is intended to gather broad feedback in the core competencies and role responsibilities that are important for the on-going success of our organization.

In responding to the assessment form, please think about your experiences working with this individual during the last twelve (12) months. Your responses will be merged with other people's feedback and presented to guide them in their on-going development. Comments will be shared anonymously, as written, with the manager, unless you indicate otherwise.

You are only being asked to rate 8 competencies. Each competency will have a variety of statements that are grouped by 4 Performance Levels. Click on the level that best describes this individual.

Please ensure that your submission is made between .

Customer Focus	Needs Improvement		Fully Proficient		Excels/ Role Model	Not Applicable
Exceeds expectations of the customers.
Identifies the core needs of the customer.
Ensures customers' expectations are met or exceeded.
Addresses customer complaints immediately.
Ensures all customer commitments and requirements are met or exceeded.
If [Participant Name] were to make improvements in Customer Focus, what are your suggestions for how he/she can improve this?
Teamwork	Needs Improvement		Fully Proficient		Excels/ Role Model	Not Applicable
Seeks and listens to other's contributions
Coaches team members
Communicates a clear message that teamwork and collaboration are expected.
Fosters teamwork rather than individual competition
Provides assistance and support to other team members when needed
If [Participant Name] were to make improvements in Teamwork, what are your suggestions for how he/she can improve this?
Recognition	Needs Improvement		Fully Proficient		Excels/ Role Model	Not Applicable
Makes people around them feel appreciated and valued.
Recognizes team members who offer a significant contribution to a project.
Offers recognition in a timely manner.
Recognizes the abilities and skills of self and others
Finds opportunities to recognize others.
If [Participant Name] were to make improvements in Recognition, what are your suggestions for how he/she can improve this?
Bias for Action	Needs Improvement		Fully Proficient		Excels/ Role Model	Not Applicable
Conveys a sense of urgency about addressing problems and opportunities
Completes work on time
Coach others to foster an environment which can adapt quickly and willingly to rapid change.
Projects a "can-do" attitude when interfacing with peers, subordinates and customers(especially during difficult and challenging times).
Identifies ways to simplify work processes and reduce cycle times
If [Participant Name] were to make improvements in Bias for Action, what are your suggestions for how he/she can improve this?
Goals	Needs Improvement		Fully Proficient		Excels/ Role Model	Not Applicable
Establishes and documents goals and objectives.
Conducts timely follow-up; keeps others informed on a need to know basis.
Goal Setting
Achieves established goals.
Understands & contributes to development of strategic goals.
If [Participant Name] were to make improvements in Goals, what are your suggestions for how he/she can improve this?
Continual Learning	Needs Improvement		Fully Proficient		Excels/ Role Model	Not Applicable
Pursues learning that will enhance job performance.
Shares best practices with others and learns from others.
Improves on their skill sets.
Views setbacks as opportunities to learn from.
Grasps new ideas, concepts, technical, or business knowledge.
If [Participant Name] were to make improvements in Continual Learning, what are your suggestions for how he/she can improve this?
Change Management	Needs Improvement		Fully Proficient		Excels/ Role Model	Not Applicable
Supports new initiatives for organizational changes to improve effectiveness.
Supports the Company's efforts to implement changes.
Able to get team members to change their attitudes.
Assists others in understanding changes to the organization.
Addresses organizational and departmental resistance to changes.
If [Participant Name] were to make improvements in Change Management, what are your suggestions for how he/she can improve this?
Cultural Awareness	Needs Improvement		Fully Proficient		Excels/ Role Model	Not Applicable
Is aware of cultural differences in business etiquette.
Open to learning about different cultures.
Respects others regardless of age, race, gender, nationality, or disability.
Supports and mentors others that may have different cultural backgrounds.
Fosters a diverse workforce free from discrimination and harassment.
If [Participant Name] were to make improvements in Cultural Awareness, what are your suggestions for how he/she can improve this?

41. Strengths
    
    
    
42. Areas for Development
    
    
    
43. Please give any final comments or suggestions for [Participant Name Here]'s assessment.