Customer Focus - 360 Degree Feedback Survey Sample #12

360 Feedback Survey

Instructions

Thank you for providing feedback for the recipient above. As you respond, please draw on your first-hand experience with this individual in the past 12 months. Rate each item using the scale shown. If you don't feel you have enough first-hand information to rate a certain item, please choose the Not Applicable option. Comments can be very helpful; at a minimum where you give a particularly high or low rating, please share your reasons in the comment section for that competency. Your responses will be compiled with feedback from others and presented to the recipient to help guide their ongoing development.

Partially completed forms can be saved by using the Save/Still Working button at the bottom of the page. You may return at a later time to complete/edit the form. Your saved responses will be shown each time you re-visit the feedback form. When you are certain that you have completed your responses and will be not making any changes, click the Complete button.

To what extent does [Participant Name] exhibit the following ...

SELECT the rating that best reflects the employee's performance in the areas listed.

Customer Focus

• Identifies opportunities that will enhance the customer's experience.
• Builds products that meet the unique needs of each customer.
• Meets with customers on a regular basis.
• Is competent in handling difficult customers.
• Identifies the core needs of the customer.

Needs Improvement		Fully Proficient		Excels/ Role Model
Click this box to make your rating

Comments:

Adaptability

• Adjusts to the new vision and mission of the company.
• Is open to change and adjusts plans when needed.
• Ability to recognize the potential benefits of change, and create an infrastructure which supports change.
• Is aware of changes to the policies and procedures.
• Is open to changes in policies and procedures.

Needs Improvement		Fully Proficient		Excels/ Role Model
Click this box to make your rating

Comments:

Quality

• Always strives to produce the highest quality work products.
• Encourages employees to produce the best quality products.
• Holds employees accountable for their quality of work.
• Encourages others to achieve high quality standards.
• Analyze what occurred and re-adjusts accordingly when goals are not met.

Needs Improvement		Fully Proficient		Excels/ Role Model
Click this box to make your rating

Comments:

Clarity

• Clearly explains the vision and goals of the company.
• Is clear about the roles and duties of team members.
• Uses appropriate grammar and tense in communications.
• Clarifies problems and their causes to help employees correct them.
• Makes sure employees understand why they were given certain assignments.

Needs Improvement		Fully Proficient		Excels/ Role Model
Click this box to make your rating

Comments:

Client Focus

• Is above average in addressing the needs of the clients.
• Makes sure client needs are understood by the team members.
• Provides excellent service to clients.
• Anticipates problems that the client may encounter.
• Looks for opportunities that have a positive impact on Clients.

Needs Improvement		Fully Proficient		Excels/ Role Model
Click this box to make your rating

Comments:

Strengths


Areas for Development


Please give any final comments or suggestions for [Participant Name Here]'s assessment.