Customer Focus - 360 Degree Feedback Survey Sample #12

360 Feedback Survey

Instructions

Thank you for providing feedback for the recipient above. As you respond, please draw on your first-hand experience with this individual in the past 12 months. Rate each item using the scale shown. If you don't feel you have enough first-hand information to rate a certain item, please choose the Not Applicable option. Comments can be very helpful; at a minimum where you give a particularly high or low rating, please share your reasons in the comment section for that competency. Your responses will be compiled with feedback from others and presented to the recipient to help guide their ongoing development.

Partially completed forms can be saved by using the Save/Still Working button at the bottom of the page. You may return at a later time to complete/edit the form. Your saved responses will be shown each time you re-visit the feedback form. When you are certain that you have completed your responses and will be not making any changes, click the Complete button.

To what extent does [Participant Name] exhibit the following ...

SELECT the rating that best reflects the employee's performance in the areas listed.

Customer Focus

• Maintains positive customer relationships.
• Does not hesitate to address customer concerns or complaints.
• Ensures all customer commitments and requirements are met or exceeded.
• Develops strong customer relationships.
• ...friendliness and courtesy

Needs Improvement		Fully Proficient		Excels/ Role Model
Click this box to make your rating

Comments:

Adaptability

• Recognizes and implements changes to enhance efficiency and effectiveness.
• Able to quickly learn new ways of performing their job.
• Performs a wide range of tasks, responds to changes in direction and priorities and accepts new challenges, responsibilities, and assignments.
• Willing to change ideas or perceptions based on new information or contrary evidence which is presented.
• Works effectively in dynamic and changing work environments.

Needs Improvement		Fully Proficient		Excels/ Role Model
Click this box to make your rating

Comments:

Quality

• Encourages others to produce the highest quality work products.
• Corrects issues in a timely manner.
• Holds employees accountable for their quality of work.
• Always strives to produce the highest quality work products.
• Analyze what occurred and re-adjusts accordingly when goals are not met.

Needs Improvement		Fully Proficient		Excels/ Role Model
Click this box to make your rating

Comments:

Clarity

• Avoids creating ambiguity or mixed messages.
• Checks details thoroughly.
• Clarifies problems and their causes to help employees correct them.
• Maintains clarity in goals and objectives.
• Communicates ideas and facts clearly and effectively in writing.

Needs Improvement		Fully Proficient		Excels/ Role Model
Click this box to make your rating

Comments:

Client Focus

• Is pro-active in dealing with clients and addressing their needs.
• Obtains feedback to ensure client needs are being met.
• Ensures client commitments and requirements are met or exceeded
• Maintains strong relationships with clients.
• Looks for opportunities that have a positive impact on Clients.

Needs Improvement		Fully Proficient		Excels/ Role Model
Click this box to make your rating

Comments:

Strengths


Areas for Development


Please give any final comments or suggestions for [Participant Name Here]'s assessment.