Customer Focus - 360 Degree Feedback Survey Sample #12

360 Feedback Survey

Instructions

Thank you for providing feedback for the recipient above. As you respond, please draw on your first-hand experience with this individual in the past 12 months. Rate each item using the scale shown. If you don't feel you have enough first-hand information to rate a certain item, please choose the Not Applicable option. Comments can be very helpful; at a minimum where you give a particularly high or low rating, please share your reasons in the comment section for that competency. Your responses will be compiled with feedback from others and presented to the recipient to help guide their ongoing development.

Partially completed forms can be saved by using the Save/Still Working button at the bottom of the page. You may return at a later time to complete/edit the form. Your saved responses will be shown each time you re-visit the feedback form. When you are certain that you have completed your responses and will be not making any changes, click the Complete button.

To what extent does [Participant Name] exhibit the following ...

SELECT the rating that best reflects the employee's performance in the areas listed.

Customer Focus

• Builds trust with the customer.
• Transparent in all communications with the customer.
• Provides excellent service to customers.
• Adapts to changing customer needs.
• Interacts with customers to define roles, expectations, and responsibilities.

Needs Improvement		Fully Proficient		Excels/ Role Model
Click this box to make your rating

Comments:

Adaptability

• Adapts to new environments.
• Is open to new ideas and innovations.
• Easily accepts new responsibilities.
• Performs a wide range of tasks, responds to changes in direction and priorities and accepts new challenges, responsibilities, and assignments.
• Willing to change ideas or perceptions based on new information or contrary evidence which is presented.

Needs Improvement		Fully Proficient		Excels/ Role Model
Click this box to make your rating

Comments:

Quality

• Develops processes to enhance quality standards.
• Assesses strengths and weaknesses of various quality initiatives.
• Is flexible in addressing issues related to quality.
• Encourages others to achieve high quality standards.
• Ensures the hiring of employees that have a quality focus.

Needs Improvement		Fully Proficient		Excels/ Role Model
Click this box to make your rating

Comments:

Clarity

• Adjusts communication methods to the needs of the audience.
• Clearly explains the vision and goals of the company.
• Writes clear job descriptions for positions in the organization.
• Avoids stating unclear or conflicting goals.
• Communicates with clarity and efficiency.

Needs Improvement		Fully Proficient		Excels/ Role Model
Click this box to make your rating

Comments:

Client Focus

• Is competent in handling client cases.
• Maintains strong relationships with clients.
• Is aware of the client's needs.
• Delivers high quality products to the client.
• Helps others in responding to client needs.

Needs Improvement		Fully Proficient		Excels/ Role Model
Click this box to make your rating

Comments:

Strengths


Areas for Development


Please give any final comments or suggestions for [Participant Name Here]'s assessment.