Customer Focus - 360 Degree Feedback Survey Sample #12

360 Feedback Survey

Instructions

We appreciate you taking the time to provide valuable feedback for the individual mentioned above. As you respond, please draw on your first-hand experience with this individual in the past 12 months. Your insights are crucial in offering a comprehensive evaluation. Please rate each item using the scale provided. If you find that you do not have sufficient first-hand knowledge to rate a particular item, select the Not Applicable option.

In addition to the ratings, we encourage you to include comments where possible. These comments are particularly useful when you give a very high or very low rating, as they provide context and clarity regarding your assessment. Explaining your reasons in the comment section helps ensure that your feedback is constructive and actionable.

Your responses, combined with feedback from other contributors, will be compiled and presented to the individual. This collective feedback aims to support their continuous growth and development by highlighting strengths and identifying areas for improvement. Your thoughtful participation is essential in helping them achieve their full potential.

Partially completed forms can be saved by using the Save/Still Working button at the bottom of the page. You may return at a later time to complete/edit the form. Your saved responses will be shown each time you re-visit the feedback form. When you are certain that you have completed your responses and will be not making any changes, click the Complete button.

To what extent does [Participant Name] exhibit the following ...

SELECT the rating that best reflects the employee's performance in the areas listed.

Customer Focus

• Does not hesitate to address customer concerns or complaints.
• Delivers customized solutions for each customer.
• Develops good rapport and trust with the customer.
• Understands the needs of the customer.
• Is competent in handling customer cases.

Needs Improvement		Fully Proficient		Excels/ Role Model
Click this box to make your rating

Comments:

Adaptability

• Ability to recognize the potential benefits of change, and create an infrastructure which supports change.
• Able to quickly learn new ways of performing their job.
• Responds quickly to new information.
• Adjusts plans to meet new situations.
• Responsive to the needs of others.

Needs Improvement		Fully Proficient		Excels/ Role Model
Click this box to make your rating

Comments:

Quality

• Ensures high consistency across batches or production runs.
• Holds employees accountable for their quality of work.
• Adjusts processes or procedures to improve quality results.
• Adopts, integrates, and disseminates quality guidelines and standards.
• Corrects issues in a timely manner.

Needs Improvement		Fully Proficient		Excels/ Role Model
Click this box to make your rating

Comments:

Clarity

• Adjusts communication methods to the needs of the audience.
• Is clear about goals that need to be achieved.
• Checks details thoroughly.
• Communicates ideas and facts clearly and effectively in writing.
• Clarifies problems and their causes to help employees correct them.

Needs Improvement		Fully Proficient		Excels/ Role Model
Click this box to make your rating

Comments:

Client Focus

• Documents client interactions.
• Views client satisfaction as an everyday priority.
• Identifies the core needs of the client.
• Responds to feedback from clients.
• Focuses on the unique needs of each client.

Needs Improvement		Fully Proficient		Excels/ Role Model
Click this box to make your rating

Comments:

Strengths


Areas for Development


Please give any final comments or suggestions for [Participant Name Here]'s assessment.