Customer Focus - 360 Degree Feedback Survey Sample #12

360 Feedback Survey

Instructions

Thank you for providing feedback for the recipient above. As you respond, please draw on your first-hand experience with this individual in the past 12 months. Rate each item using the scale shown. If you don't feel you have enough first-hand information to rate a certain item, please choose the Not Applicable option. Comments can be very helpful; at a minimum where you give a particularly high or low rating, please share your reasons in the comment section for that competency. Your responses will be compiled with feedback from others and presented to the recipient to help guide their ongoing development.

Partially completed forms can be saved by using the Save/Still Working button at the bottom of the page. You may return at a later time to complete/edit the form. Your saved responses will be shown each time you re-visit the feedback form. When you are certain that you have completed your responses and will be not making any changes, click the Complete button.

To what extent does [Participant Name] exhibit the following ...

SELECT the rating that best reflects the employee's performance in the areas listed.

Customer Focus

• Builds products that meet the unique needs of each customer.
• Creates innovative solutions to meet customer needs.
• Persistent in solving customer issues.
• Develops good rapport and trust with the customer.
• Is aware of expectations from customers.

Needs Improvement		Fully Proficient		Excels/ Role Model
Click this box to make your rating

Comments:

Adaptability

• Performs a wide range of tasks, responds to changes in direction and priorities and accepts new challenges, responsibilities, and assignments.
• Adjusts plans to meet the needs of new constraints.
• Able to respond to incidents without stopping the workflow.
• Is open to change and adjusts plans when needed.
• Handles unexpected events without a loss of productivity.

Needs Improvement		Fully Proficient		Excels/ Role Model
Click this box to make your rating

Comments:

Quality

• Encourages others to achieve high quality standards.
• Corrects issues in a timely manner.
• Analyze what occurred and re-adjusts accordingly when goals are not met.
• Reflects on what is working and what could be improved.
• Always strives to produce the highest quality work products.

Needs Improvement		Fully Proficient		Excels/ Role Model
Click this box to make your rating

Comments:

Clarity

• Clarifies problems and their causes to help employees correct them.
• Clearly explains responsibilities to individuals.
• Communicates with clarity and efficiency.
• Makes sure employees understand why they were given certain assignments.
• Avoids stating unclear or conflicting goals.

Needs Improvement		Fully Proficient		Excels/ Role Model
Click this box to make your rating

Comments:

Client Focus

• Provides a responsive service that meets the needs of clients.
• Provides a high level of service to clients.
• Consistently exceeds client expectations.
• Puts client's needs first.
• Creates innovative solutions for the clients.

Needs Improvement		Fully Proficient		Excels/ Role Model
Click this box to make your rating

Comments:

Strengths


Areas for Development


Please give any final comments or suggestions for [Participant Name Here]'s assessment.