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Communication Skills Self-Assessment Comments

The statements below can be used in your self-assessment (self-feedback) or performance appraisal as examples to demonstrate your "communication skills". Having good communication skills means you are aware of the target audience and adjust your message appropriately. You are open to receive communication and are attentive to others. People with good communication skills are willing to express themselves and open to ideas from others. They are responsive when others are seeking information. It is important to be clear, concise and accurate in your communications.



Audience Awareness

• I chose the communication medium (ie. email, voice mail, memo, project document) that reflected the needs of the content. (ie. urgency, confidentiality, content scope)
• I adapted language and terminology to meet the needs of the audience.
• I considered the audience in how the communication is presented.
• I explained complex concepts clearly, using terms/style appropriate for the audience
• I tailored writing to the intended audience.
• I tailored oral communications to the intended audience.
• I used multiple methods of communication.

Available

• I kept an open-door policy to provide support and guidance.
• I set my on-line status to "available" to indicate they are available for communication.
• I was approachable, dependable, and ready to assist when needed.
• I am visible and approachable; is there when others are in need.
• I maintained an open-door policy to be available for answers and guidance when needed.
• I kept open and regular communication with others.
• I marked my status as "available" to signal I was open for communication.
• I kept open and regular communication with team members.
• I am visible and approachable.

Attentive

• I listened to others' points of view with an open mind
• I listened attentively and without interrupting team members and customers
• I accurately attended to/understood ideas which are exchanged.
• I listened actively & speaks clearly and directly.
• I listened attentively and responded thoughtfully, showing I valued the conversation.
• Asked follow-up questions as needed.
• I am listening to both sides in employer/employee disputes
• I understood the core issues of the conversation.
• I listened carefully.
• I took time to listen to others
• I listened and understand
• I listened effectively.
• I listened well

Open

• I faced the person when speaking or listening to engage in direct communication.
• I was willing to accept feedback from others.
• I was willing to communicate issues and concerns to colleagues.
• I articulated ideas and emotions clearly to others.
• I welcomed input and suggestions from others.
• I was willing to express my concerns to colleagues.
• I was open to receiving feedback from others.
• I maintained eye contact to foster direct communication.
• I made eye contact with the people I spoke with.
• I am effective in communicating thoughts and feelings to others.

Responsive

• I am an effective listener who is responsive to information needs.
• I addressed issues of key importance to stakeholders.
• I responded to questions with accurate and complete answers
• I responded to critical concerns of stakeholders.
• I overcame barriers that prevented effective communication.
• I took on challenging questions and provided instant answers.
• I received and answered questions - on the spot and have a willingness to address the tough questions.
• I listened effectively and responded to new information.
• I used active listening techniques (e.g., paraphrasing, reflecting, open-ended questions) to ensure successful communication
• I acknowledged an understanding of what the other person is saying.

Clarity

• I clarified problems logically, simplifying complex matters into digestible parts.
• I communicated clearly and get to the point without unnecessary details.
• I presented information in a clear and logical format.
• I articulated ideas clearly and assertively.
• I delivered information in a clear, concise, and logical manner.
• I speak clearly, fluently, and in a compelling manner to both individuals and groups.
• I communicated a clear understanding of the subject at hand.
• I created reports that are clear and persuasive.
• I organized ideas for better clarity.
• I demonstrated clear verbal and written communication skills
• I consistently spoke clearly.
• I communicated clearly and concisely in writing (e.g., professional correspondence is well-organized, to the point, and uses correct spelling, punctuation, and grammar)
• I clarified words or statements to gain better understanding of the message.
• I wrote in a clear and concise manner, using appropriate grammar, style, and language for the reader.
• I clarified complex or technical information.
• I communicated project information accurately and clearly.

Succinct

• I made the complex simple.
• I delivered clear and concise instructions.
• I presented issues, ideas, and strategy concisely and clearly.
• I produced written content that was both succinct and orderly.
• I deconstructed complex issues into understandable segments.
• I was able to communicate ideas effectively and succinctly to both individuals and groups, in any setting.
• I conveyed ideas confidently and succinctly.
• I transformed complicated ideas into simple ones.
• I provided straightforward and brief directions.
• I focused communications on the relevant key issues.
• I explained issues logically, breaking down complex issues into manageable pieces of information
• I expressed ideas clearly and concisely to individuals and groups, in both formal and informal settings
• I wrote in a concise and organized manner.

Effective

• I communicated effectively with colleagues and customers
• I am an effective communicator
• I communicated effectively with all levels of the organization.
• I effectively and regularly communicated regarding issues that are critical to the team
• I effectively prepared and deliver presentations influentially.
• I took steps to prevent interruptions when important issues are being discussed
• I used effective non-verbal communication (e.g., eye contact, nodding, gestures, etc.)
• I communicated effectively with colleagues.
• I communicated well
• I communicated effectively.
• I communicated effectively with colleagues and partners.

Communicates With Superiors

• I communicated with department leadership
• I confidently communicated across all organizational levels, including external stakeholders.
• I informed supervisor about progress made on goals and objectives.
• I kept the supervisor informed about achievements and milestones.
• I have the confidence to communicate effectively to all levels (from ceo down) of the organization, external customers, suppliers, as well as the senior counsel of other companies.
• I reported progress on goals to the supervisor.
• I effectively engaged with everyone from the CEO to external partners.
• I facilitated seamless communication across all management levels.
• I engaged in clear communication with both senior and junior management.
• I confidently interacted with all tiers of the organization.
• I communicated effectively with management, both upward and downward.
• I have the confidence to communicate effectively to all levels (from ceo down) of the organization.
• I communicated with college leadership

Coaches Others

• I coached others and provides feedback on the use of different oral communication styles for different audiences
• I coached others on their written communication skills
• I readily offered feedback, even if it involved tough critiques.
• I conducted impactful training sessions.
• I was willing to give feedback to others even if that feedback was critical of their approach.
• I mentored others on enhancing their written communication.
• I delivered influential training.
• I communicated to employees how their jobs/ works/ goals relate to organizational goals
• I showed employees how their work contributes to the success of the organization.

Confirms Communication

• Checked for understanding throughout conversations or group presentations/discussions
• I provided followup information and sought to avoid misunderstandings.
• I ensured comprehension during conversations or group presentations.
• I verified understanding throughout discussions.
• I recapped action steps from meetings to ensure clarity and execution.
• I summarized or paraphrased the current question to confirm understanding.
• I summarized the question to verify comprehension.
• I reviewed any "action steps" resulting from meetings or conversations before concluding to ensure clarity and that plans will be executed
• Checked for understanding throughout conversations or group discussions

Communicates Goals/Vision

• I communicated goals of project, resources required, resources available, etc. to the team
• I communicated Corporate initiatives in a relevant and actionable manner to employees within my organization.
• I communicated the vision of the organization to all employees
• I wrote appropriately within organizational guidelines and values.
• I communicated progress on business goals to team and upper management
• I let people know what is expected of them.

Sharing

• I communicated crucial information to others.
• I provided the reasoning behind choices and actions.
• I communicated concepts and ideas to others.
• I notified others about developments in plans and goals.
• I shared important information with others.
• I informed others about changes or developments in plans and goals.
• I discussed ideas and concepts with peers.
• I updated others on changes or progress in plans and goals.
• I shared concepts and ideas with others.
• I explained reasons behind decisions and actions.

Professionalism

• I am professional at all times--never ridiculing, mocking or undermining peers or subordinates.
• I presented my message with professionalism.
• I maintained a formal and respectful tone, avoided use of slang or overly casual language.
• I used polite language and shown respect for others' opinions and time.
• I maintained self-control in conversations.
• I maintained good contact with others when speaking.

Timely

• I responded in a timely manner, respecting deadlines and others' schedules.
• I communicated changes to team members in a timely manner
• I communicated company/market changes to appropriate team members in a timely manner

Expertise/Competence

• I used software, graphics, or other aids to clarify complex or technical reports.
• I prepared effective external communications, using basic familiarity of legal requirements and limitations
• I delivered difficult messages to co-workers in an appropriate manner
• I delivered difficult/sensitive messages to co-workers in an appropriate manner
• I dealt with difficult situations calmly and confidently.
• I supported communication systems recently implemented.
• I used correct spelling, grammar and punctuation.

Energetic

• I delivered messages with personal energy, enthusiasm, and conviction.
• I delivered messages with energy, enthusiasm, and conviction.
• I conveyed priorities with right sense of urgency and importance.

Persuasive

• I am persuasive and articulate when communicating.
• I used ideas and perspectives to persuade others.
• I inspired others to take action based on my communications
• I demonstrated persuasiveness in pursuit of objectives.
• I am an effective and motivating communicator.
• I demonstrated persuasiveness in pursuit of objectives.

Presentations

• I delivered presentations.
• Effectively delivered presentations.
• I prepared and delivered presentations.
• I delivered effective presentations.
• I presented clear and persuasive information in reports.
• I delivered influential presentations.
• I gave clear and convincing presentations.
• I delivered effective public presentations.
• I delivered well-prepared, informed, poised and succinct presentations.
• I am comfortable and effective as a public speaker
• I effectively delivered presentations to teams, large groups, and diverse audiences
• I prepared and delivered effective presentations that are influential.

Performance Feedback

• I conducted regular performance feedback discussions with individuals and teams
• I provided feedback in a helpful and respectful way, focusing on improvement.
• I wrote complete and developmentally-oriented performance appraisals with clear goals, using SMART criteria
• I implemented performance appraisals focused on employee development using SMART criteria

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