Passion To Learn |
- Is motivated by the desire to be "the best".
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- Takes initiative for own learning and development.
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- Recognizes own areas for development and consciously seeks assignments that will provide practice in areas of developmental need.
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- Holds self and associates accountable for goal achievement.
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- Constantly enhances product knowledge through experimentation and play.
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Communication Skills |
- Communicates effectively with all levels of the organization.
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- Has the confidence to communicate effectively to all levels (from CEO down) of the organization, external customers, suppliers, as well as the senior counsel of other companies.
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- Coaches others and provides feedback on the use of different oral communication styles for different audiences
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- Is an effective communicator
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- Deals with difficult situations calmly and confidently.
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Flexibility |
- Willing to try new ideas.
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- Acts decisively in frequently changing and uncertain environment.
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- Effective in incorporating new ideas.
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- Identifies new opportunities to achieve goals
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- Adapts to circumstances as needed.
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Emotional Intelligence |
- Is able to express themselves clearly.
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- Accurately perceives the emotional reactions of others.
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- Helps to make decisions and solve problems using knowledge about how others will react in certain situations.
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- Is able to control their own emotions.
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- Is able to manage their own emotions.
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Managing Performance |
- Examines the most effective ways for accomplishing goals.
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- Obtains commitment from employees regarding completion of tasks.
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- Uses timely and appropriate corrective/disciplinary actions.
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- Prioritizes the work of others.
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- Is consistent in disciplinary/corrective actions.
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Bias for Action |
- Completes a large volume of work.
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- Motivates others to achieve or exceed goals
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- Identifies ways to simplify work processes and reduce cycle times
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- Displays high energy and enthusiasm on consistent basis.
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- Conveys a sense of urgency about addressing problems and opportunities
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Analytical |
- Analyzes data and information from several sources and arrives at logical conclusions.
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- Uses appropriate techniques to solve problems.
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- Can effectively interpret and analyze data.
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- Actively seeks constructive feedback from others.
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- Identifies the root cause of a problem.
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Goals |
- Goal Setting
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- Sets high expectations and goals; encourages others to support the organization.
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- Establishes and documents goals and objectives.
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- Makes sure that I have a clear idea of our group's goals.
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- Achieves established goals.
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Technology Use/Management |
- Supports employee training and development initiatives regarding implementation of technology.
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- Maximizes the use of new technology to deliver products and services.
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- Understands and is committed to implementing new technologies.
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- Supports technical training and development of employees.
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- Identifies gaps between actual and needed technical competencies and provides recommendations for required training.
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Customer Focus |
- Consistently models positive customer service attitudes.
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- Maintains positive customer relationships.
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- Develops good rapport and trust with the customer.
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- Asks questions and listens carefully to determine customer needs and to ensure that the customer's needs are met.
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- Does not hesitate to address customer concerns or complaints.
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Negotiation |
- Is able to decline bad ideas to avoid making poor decisions.
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- Resolves difficult negotiations whether it is a contract, sub contract, legal or any other difficult negotiation fairly and reasonably.
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- Able to say "no" when it is essential to maintaining quality and high standards.
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- Able to say "no" when necessary to effectively execute business strategy and meet long-term objectives.
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- Leverages relationships with others to achieve goals.
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Organizational Fluency |
- Able to explain departmental policies and procedures to others.
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- Adept at navigating within the culture of the department.
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- Able to deal with sensitive issues with tact and professionalism.
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- Gets things done through the department.
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- Anticipates problems that may affect the department.
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