Goals |
- Achieves established goals.
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- Establishes and documents goals and objectives.
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- Makes sure that team members have a clear idea of our group's goals.
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- Makes sure that I have a clear idea of our group's goals.
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- Understands & contributes to development of strategic goals.
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Please feel free to provide any comments to help explain your answers?
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Managing Risk |
- Responds appropriately to unexplained or unanticipated events.
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- Seeks to retain the best and brightest employees.
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- Bases decisions on patterns found in fluid/changing information.
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- Avoids maintaining the status quo (or standard operating procedures) when addressing new and influential situations.
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- Seeks to maintain the long-term viability of the Company.
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Please feel free to provide any comments to help explain your answers?
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Regulatory/Compliance |
- Ensures regulations are followed as required.
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- Explains regulations and procedures to others as required.
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- Understands and adheres to internal and external regulations.
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- Keeps informed of various regulations and procedures.
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- Reviews skill levels of employees in areas of policies and regulations to identify gaps where additional training is needed.
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Please feel free to provide any comments to help explain your answers?
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Customer Focus |
- Does not hesitate to address customer concerns or complaints.
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- Develops strong customer relationships.
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- ...friendliness and courtesy
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- Asks questions and listens carefully to determine customer needs and to ensure that the customer's needs are met.
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- Develops good rapport and trust with the customer.
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Please feel free to provide any comments to help explain your answers?
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Self Management |
- Consciously controls own negative emotions in order to keep team morale up.
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- Is aware of personal impact on others and adjusts behavior to create a positive leadership presence.
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- Steps away from a situation to process appropriate response.
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- Deals with conflict by controlling own emotions by listening, being flexible, and sincere in responding.
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- Sets an example for associates during stressful periods by maintaining a positive, can-do attitude.
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Please feel free to provide any comments to help explain your answers?
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Supervisory Skills |
- Encourages employees to achieve their full potential.
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- Delegates effectively.
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- Resolves personnel problems quickly and effectively.
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- Maintains good working relationships with employees.
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- Is aware of the unique strengths of each employee.
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Please feel free to provide any comments to help explain your answers?
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Performance |
- Effective in performing his/her job.
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- Sets a high standard for job performance.
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- Works effectively in the department.
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- Works well in this position.
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- Listens and responds to issues and problems
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Please feel free to provide any comments to help explain your answers?
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Problem Solving |
- Is a good problem solver and decision maker
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- Identifies and assesses all potential responses to a problem.
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- Works cooperatively with others to solve problems.
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- Ability to develop innovative solutions to problems.
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- Effective in solving problems.
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Please feel free to provide any comments to help explain your answers?
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Innovation |
- Builds upon the ideas and solutions of others.
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- Offers constructive improvements to existing systems.
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- Implements best practices within the department.
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- Analyzes current procedures and identifies opportunities for improvement.
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- Suggests new ideas at meetings.
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Please feel free to provide any comments to help explain your answers?
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Empowering Others |
- Encourages employees to solve problems on their own.
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- Distributes the workload to subordinates.
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- Encourages others to obtain necessary skills and training.
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- Provides support and resources needed to accomplish goals.
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- Sets clear goals for others to accomplish.
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Please feel free to provide any comments to help explain your answers?
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Business Acumen |
- Effectively develops and uses resources (people, time, money, supplies, equipment, and space) to improve organizational performance
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- Asks the 'right' questions to size up or evaluate situations.
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- Considers impact of actions on other areas of the organization.
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- Able to align resources to meet the business needs of the company.
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- Applies the knowledge of work processes to influence the achievement of business goals
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Please feel free to provide any comments to help explain your answers?
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Strategic Insight |
- Formulates policies and strategies for addressing the Company's important challenges.
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- Maintains knowledge of current trends in the industry.
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- Identifies potential problems before they become critical incidents.
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- Implements long-term solutions to problems.
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- Anticipates business cycles and trends and makes adjustments in a timely manner.
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Please feel free to provide any comments to help explain your answers?
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Organizational Fluency |
- Able to use corporate politics to advance department objectives.
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- Is aware of other organizational cultures to compare/contrast with the current organizational culture.
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- Gets things done through the department.
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- Effective in communicating with others within the organization.
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- Understands the current organizational culture.
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Please feel free to provide any comments to help explain your answers?
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