Customer Focus - 360 Degree Feedback Survey Sample #14

360 Feedback Survey

Instructions

Our company is excited to introduce a new web-based survey tool designed to gather comprehensive feedback on core competencies and role responsibilities critical to the ongoing success of our organization. The Leadership Team Members have unanimously agreed to participate in this initiative and are actively seeking your valuable feedback.

In this context, you have been specifically selected to provide insights on the manager listed above. Your feedback is a crucial component of our company's leadership development process. This tool is intended to capture broad and detailed feedback on the essential competencies and responsibilities that underpin our organization's sustained success and growth.

Your thoughtful and candid responses will play a significant role in guiding the professional development of our leadership team. By reflecting on your experiences and interactions with the manager over the past six to twelve months, you will help us identify strengths, areas for improvement, and opportunities for growth. Your feedback will be combined with that of others and presented to the manager to support their ongoing development. Rest assured, your comments will be shared anonymously, ensuring your privacy while contributing to a culture of continuous improvement and excellence.

In responding to the assessment form, please think about your experiences working with this individual during the last twelve (12) months. Your responses will be merged with other people's feedback and presented to guide them in their on-going development. Comments will be shared anonymously, as written, with the manager, unless you indicate otherwise.

You are only being asked to rate 8 competencies. Each competency will have a variety of statements that are grouped by 4 Performance Levels. Click on the level that best describes this individual.

Please ensure that your submission is made between .

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Customer Focus	Needs Improvement	Could Benefit from Development	Performs as Expected	Is a Role Model for Others	Don't Know
Adapts to changes proposed by the customer.
Ensures customers are comfortable with the services provided.
Consistently exceeds customer expectations.
Helps customers to feel satisfied with our work/services.
Prioritizes customer issues to tackle the most pressing needs first.
Builds long term relationships with customers.
Is competent in handling customer cases.
Views customer satisfaction as an everyday priority.
Treats customers with courtesy and respect.
If [Participant Name] were to make improvements in Customer Focus, what are your suggestions for how he/she can improve this?
Client Focus	Needs Improvement	Could Benefit from Development	Performs as Expected	Is a Role Model for Others	Don't Know
Makes sure team members understand the issues faced by the client.
Persistent in solving client issues.
Regularly receives positive feedback from clients.
Builds long term relationships with clients.
Understands the needs of the client.
Consistently meets client's needs.
If [Participant Name] were to make improvements in Client Focus, what are your suggestions for how he/she can improve this?
Partnering/Networking	Needs Improvement	Could Benefit from Development	Performs as Expected	Is a Role Model for Others	Don't Know
Maintains a network of partners and suppliers to facilitate global operations.
Engages in partnerships that produce significant results.
Establishes appropriate monitoring of activities in the network.
Plans and engages resources to the partnership effort while monitoring and evaluating progress and achievements.
Develops partnerships with senior leaders in the company.
Creates the conditions for partnerships to grow and develop.
If [Participant Name] were to make improvements in Partnering/Networking, what are your suggestions for how he/she can improve this?
Strategic Focus	Needs Improvement	Could Benefit from Development	Performs as Expected	Is a Role Model for Others	Don't Know
Makes sure the objectives are clearly communicated and understood.
Identifies business strategies to strengthen competitive capabilities.
Creates deadlines for various components of the strategy.
Develops a strategic vision for the future.
Pursues strategic alliances with valued partners.
Makes decisions that yield more competitive advantages.
If [Participant Name] were to make improvements in Strategic Focus, what are your suggestions for how he/she can improve this?
Adaptability	Needs Improvement	Could Benefit from Development	Performs as Expected	Is a Role Model for Others	Don't Know
Handles changes easily.
Is flexible and open minded in dealing with others.
Is open to new ideas and innovations.
Adjusts plans as needed based on changing conditions.
Able to work effectively with new people and new teams.
Adjusts plans to meet new situations.
If [Participant Name] were to make improvements in Adaptability, what are your suggestions for how he/she can improve this?
Quality	Needs Improvement	Could Benefit from Development	Performs as Expected	Is a Role Model for Others	Don't Know
Adopts and implements best practices when it comes to quality procedures.
Implements quality control feedback loops to enhance services and products.
Adjusts processes or procedures to improve quality results.
Develops measures of the success of quality initiatives.
Leads the department in quality improvement initiatives.
Implements appropriate training to maintain high quality standards.
If [Participant Name] were to make improvements in Quality, what are your suggestions for how he/she can improve this?
Clarity	Needs Improvement	Could Benefit from Development	Performs as Expected	Is a Role Model for Others	Don't Know
Attends to the important details of a job or task.
Provides a clear vision for the future.
Checks details thoroughly.
Avoids stating unclear or conflicting goals.
Clearly explains the vision and goals of the company.
Communicates with clarity and efficiency.
If [Participant Name] were to make improvements in Clarity, what are your suggestions for how he/she can improve this?

46. Strengths
    
    
    
47. Areas for Development
    
    
    
48. Please give any final comments or suggestions for [Participant Name Here]'s assessment.