Customer Focus - 360 Degree Feedback Survey Sample #14

360 Feedback Survey

Instructions

Our company is excited to introduce a new web-based survey tool designed to gather comprehensive feedback on core competencies and role responsibilities critical to the ongoing success of our organization. The Leadership Team Members have unanimously agreed to participate in this initiative and are actively seeking your valuable feedback.

In this context, you have been specifically selected to provide insights on the manager listed above. Your feedback is a crucial component of our company's leadership development process. This tool is intended to capture broad and detailed feedback on the essential competencies and responsibilities that underpin our organization's sustained success and growth.

Your thoughtful and candid responses will play a significant role in guiding the professional development of our leadership team. By reflecting on your experiences and interactions with the manager over the past six to twelve months, you will help us identify strengths, areas for improvement, and opportunities for growth. Your feedback will be combined with that of others and presented to the manager to support their ongoing development. Rest assured, your comments will be shared anonymously, ensuring your privacy while contributing to a culture of continuous improvement and excellence.

In responding to the assessment form, please think about your experiences working with this individual during the last twelve (12) months. Your responses will be merged with other people's feedback and presented to guide them in their on-going development. Comments will be shared anonymously, as written, with the manager, unless you indicate otherwise.

You are only being asked to rate 8 competencies. Each competency will have a variety of statements that are grouped by 4 Performance Levels. Click on the level that best describes this individual.

Please ensure that your submission is made between .

Edit this Survey

Would you like to edit this survey? Click here to begin.

Customer Focus	Needs Improvement	Could Benefit from Development	Performs as Expected	Is a Role Model for Others	Don't Know
Acts with integrity in all customer interactions.
Understands what resources are needed to meet customer needs.
Prepares contingency plans for potential service disruptions that could impact customer satisfaction.
Has excellent communication with customers.
Ensures customers are comfortable with the services provided.
Is committed to the success of the customer.
Analyzes customer feedback and behavioral data to forecast future expectations.
Considers customers point of view when making decisions.
Delivers high quality products to the customer.
If [Participant Name] were to make improvements in Customer Focus, what are your suggestions for how he/she can improve this?
Client Focus	Needs Improvement	Could Benefit from Development	Performs as Expected	Is a Role Model for Others	Don't Know
Uses feedback from clients to help improve services.
Exceeds expectations of the clients.
Responds to the needs of the client.
Is focused on improving client services.
Delivers high quality products to the client.
Creates innovative solutions for the clients.
If [Participant Name] were to make improvements in Client Focus, what are your suggestions for how he/she can improve this?
Partnering/Networking	Needs Improvement	Could Benefit from Development	Performs as Expected	Is a Role Model for Others	Don't Know
Supports communication and collaboration with other leaders in the industry.
Involves others in communications about any changing process.
Strives to cultivate and sustain trustful and committed relationships with all partners.
Seeks to avoid conflicts by clarifying problems early on and working quickly to resolve those issues.
Establishes appropriate monitoring of activities in the network.
Engages in partnerships to share risks and resources.
If [Participant Name] were to make improvements in Partnering/Networking, what are your suggestions for how he/she can improve this?
Strategic Focus	Needs Improvement	Could Benefit from Development	Performs as Expected	Is a Role Model for Others	Don't Know
Inspires employees to adopt the strategic plan.
Exhibits a strategic orientation to identify and capitalize on opportunities to advance the organization.
Scans both the internal and external environment to identify strategic opportunities to improve the organization.
Aligns cross-functional teams to the strategic plan.
Undertakes a SWOT analysis to determine the best strategy to move forward.
Creates plans to develop and promote organizational and area strengths, as well as to address weaknesses.
If [Participant Name] were to make improvements in Strategic Focus, what are your suggestions for how he/she can improve this?
Adaptability	Needs Improvement	Could Benefit from Development	Performs as Expected	Is a Role Model for Others	Don't Know
Able to persevere and adapt during periods of hardship.
Recognizes when course changes are needed and takes appropriate action.
Adjusts to the new vision and mission of the company.
Able to adjust to changing environments.
Learns new ways to perform tasks; adopts new skill sets as required.
Alters strategic plans based on new information.
If [Participant Name] were to make improvements in Adaptability, what are your suggestions for how he/she can improve this?
Quality	Needs Improvement	Could Benefit from Development	Performs as Expected	Is a Role Model for Others	Don't Know
Provides advice and guidance to team members on improving quality controls.
Creates and implements formal guidelines for quality controls.
Successfully implements quality controls within the department.
Establishes timeframes for achieving suitable quality levels.
Leads others to adopt excellent quality standards and practices.
Works with precision and attention to detail.
If [Participant Name] were to make improvements in Quality, what are your suggestions for how he/she can improve this?
Clarity	Needs Improvement	Could Benefit from Development	Performs as Expected	Is a Role Model for Others	Don't Know
Attends to the important details of a job or task.
Clearly explains the vision and goals of the company.
Avoids creating ambiguity or mixed messages.
Clarifies problems and their causes to help employees correct them.
Is clear about the roles and duties of team members.
Uses appropriate grammar and tense in communications.
If [Participant Name] were to make improvements in Clarity, what are your suggestions for how he/she can improve this?

46. Strengths
    
    
    
47. Areas for Development
    
    
    
48. Please give any final comments or suggestions for [Participant Name Here]'s assessment.