Customer Focus - 360 Degree Feedback Survey Sample #14

360 Feedback Survey

Instructions

Our company is excited to introduce a new web-based survey tool designed to gather comprehensive feedback on core competencies and role responsibilities critical to the ongoing success of our organization. The Leadership Team Members have unanimously agreed to participate in this initiative and are actively seeking your valuable feedback.

In this context, you have been specifically selected to provide insights on the manager listed above. Your feedback is a crucial component of our company's leadership development process. This tool is intended to capture broad and detailed feedback on the essential competencies and responsibilities that underpin our organization's sustained success and growth.

Your thoughtful and candid responses will play a significant role in guiding the professional development of our leadership team. By reflecting on your experiences and interactions with the manager over the past six to twelve months, you will help us identify strengths, areas for improvement, and opportunities for growth. Your feedback will be combined with that of others and presented to the manager to support their ongoing development. Rest assured, your comments will be shared anonymously, ensuring your privacy while contributing to a culture of continuous improvement and excellence.

In responding to the assessment form, please think about your experiences working with this individual during the last twelve (12) months. Your responses will be merged with other people's feedback and presented to guide them in their on-going development. Comments will be shared anonymously, as written, with the manager, unless you indicate otherwise.

You are only being asked to rate 8 competencies. Each competency will have a variety of statements that are grouped by 4 Performance Levels. Click on the level that best describes this individual.

Please ensure that your submission is made between .

Customer Focus	Needs Improvement	Could Benefit from Development	Performs as Expected	Is a Role Model for Others	Don't Know
Sets an example for excellent customer relations.
Regularly receives positive feedback from customers.
Maintains up-to-date information regarding customer products.
Tailors solutions to meet the specific needs of each customer.
Builds long term relationships with customers.
Takes the initiative in solving difficult customer issues.
Identifies the most pressing needs of each customer.
Maintains strong relationships with customers.
Addresses customer complaints immediately.
If [Participant Name] were to make improvements in Customer Focus, what are your suggestions for how he/she can improve this?
Client Focus	Needs Improvement	Could Benefit from Development	Performs as Expected	Is a Role Model for Others	Don't Know
Responsive to client needs.
Exhibits a positive attitude even when dealing with difficult clients.
Consistently meets client's needs.
Makes sure team members understand the issues faced by the client.
Maintains strong relationships with clients.
Has received good feedback from clients.
If [Participant Name] were to make improvements in Client Focus, what are your suggestions for how he/she can improve this?
Partnering/Networking	Needs Improvement	Could Benefit from Development	Performs as Expected	Is a Role Model for Others	Don't Know
Establishes clear expectations at the start of a new partnership.
Balances the strategic interests of those involved to maintain alliances.
Develops alliances with colleagues at other companies.
Seeks opportunities to collaborate across organizational boundaries.
Searches for a common solution to shared problems or issues.
Develops networks and builds alliances.
If [Participant Name] were to make improvements in Partnering/Networking, what are your suggestions for how he/she can improve this?
Strategic Focus	Needs Improvement	Could Benefit from Development	Performs as Expected	Is a Role Model for Others	Don't Know
Effectively translates strategy into operational decisions.
Creates strategic objectives to increase revenue and profit margins.
Creates plans to develop and promote organizational and area strengths, as well as to address weaknesses.
Inspires employees to adopt the strategic plan.
Looks for opportunities to enhance contributions to the bottom line.
Creates deadlines for various components of the strategy.
If [Participant Name] were to make improvements in Strategic Focus, what are your suggestions for how he/she can improve this?
Adaptability	Needs Improvement	Could Benefit from Development	Performs as Expected	Is a Role Model for Others	Don't Know
Able to respond to incidents without stopping the workflow.
Is flexible and open minded in dealing with others.
Adapts to new environments.
Is open to new ideas and innovations.
Adapts to diversity within the team.
Adjusts plans as needed based on changing conditions.
If [Participant Name] were to make improvements in Adaptability, what are your suggestions for how he/she can improve this?
Quality	Needs Improvement	Could Benefit from Development	Performs as Expected	Is a Role Model for Others	Don't Know
Develops a quality manual to assist in troubleshooting issues and documenting the quality management system.
Assists quality control inspectors.
Effectively works with Quality Control (QC) engineers.
Understands and uses established quality procedures/controls.
Develops and maintains quality control checklists for the manufacturing department.
Implements appropriate training to maintain high quality standards.
If [Participant Name] were to make improvements in Quality, what are your suggestions for how he/she can improve this?
Clarity	Needs Improvement	Could Benefit from Development	Performs as Expected	Is a Role Model for Others	Don't Know
Maintains clarity in goals and objectives.
Makes sure goals and objectives are clearly and thoroughly explained and understood.
Provides a clear vision for the future.
Attends to the important details of a job or task.
Writes clear job descriptions for positions in the organization.
Clarifies problems and their causes to help employees correct them.
If [Participant Name] were to make improvements in Clarity, what are your suggestions for how he/she can improve this?

46. Strengths
    
    
    
47. Areas for Development
    
    
    
48. Please give any final comments or suggestions for [Participant Name Here]'s assessment.