Customer Focus - 360 Degree Feedback Survey Sample #13

Instructions

You have been selected to provide valuable feedback for the manager listed above. Your insights are an important part of [Participant]'s leadership development process. This tool is designed to gather broad and comprehensive feedback on the core competencies and role responsibilities that are crucial for the continuous success of our organization.

When responding to the assessment form, please consider your experiences working with this individual over the past six to twelve months. Reflect on specific instances, interactions, and overall performance that you have observed. Your responses will be combined with feedback from other colleagues to create a holistic view of the manager's strengths and areas for improvement. This collective feedback will be used to guide their ongoing professional development.

Please be candid and constructive in your comments, as they will be shared anonymously with the manager. Your feedback will be instrumental in helping them understand their impact on the team and the organization, and in identifying opportunities for growth. We appreciate your time and effort in contributing to this important process.

Method of use: As part of the review process, managers will receive feedback from peers and staff. It is recognized that not all participants will be able to assess an individual's performance in all areas. The feedback received will be utilized as input to the manager's performance and on-going development plan.

You may sign out at any time by pressing the Save button at the end of the form and then closing your browser. You may return later to pick up where you left off. When you are done, press the Complete button.



Please complete your response by .

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Customer Focus	Strongly Disagree	Disagree	Agree	Strongly Agree
Anticipates potential obstacles to meeting customer needs.
Develops good rapport and trust with the customer.
Identifies the core needs of the customer.
Exceeds expectations of the customers.
Maintains positive customer relationships.
Looks for opportunities that have a positive impact on customers.
Is focused on improving customer services.
Is competent in handling customer cases.
Thoroughly understands the needs of the customer.
Partnering/Networking	Strongly Disagree	Disagree	Agree	Strongly Agree
Manages effective partnerships between public, private, and non-profit sectors.
Communicates with others in an open manner.
Develops partnerships with other colleagues in the industry.
Identifies partnerships with overseas companies to expand market opportunities.
Engages with partners that offer complementary services and competencies.
Strategic Insight	Strongly Disagree	Disagree	Agree	Strongly Agree
Recognizes unspoken concerns or morale issues through body language, tone, and team interactions.
Anticipates talent needs based on projected business growth and industry developments.
Adjusts strategic plans based on insights gathered from different points of view.
Identifies root causes of problems.
Creates values statement to ensure all employees are working under the same guiding principles.
Regulatory/Compliance	Strongly Disagree	Disagree	Agree	Strongly Agree
Conducts necessary risk assessments.
Performs regular compliance audits.
Creates an oversight panel to provide comprehensive supervision for the organization.
Works quickly to implement changes in regulations.
Formulates compliance policies and procedures.
Communication Skills	Strongly Disagree	Disagree	Agree	Strongly Agree
Responds to questions with accurate and complete answers
Provides feedback in a helpful and respectful way, focusing on improvement.
Articulates ideas and emotions clearly to others.
Uses software, graphics, or other aids to clarify complex or technical reports.
Reports progress on goals to the supervisor.
Continual Learning	Strongly Disagree	Disagree	Agree	Strongly Agree
Improves on their skill sets.
Grasps new ideas, concepts, technical, or business knowledge.
Pursues learning that will enhance job performance.
Views setbacks as opportunities to learn from.
Takes the initiative to learn new skills.
Performance	Strongly Disagree	Disagree	Agree	Strongly Agree
Listens and responds to issues and problems
...Produce Quality
Effectively organizes resources and plans
Able to organize work.
Has great overall performance
Technical	Strongly Disagree	Disagree	Agree	Strongly Agree
Is knowledgeable of procedures or systems necessary for the job.
Keeps current with technical advances within his/her professional discipline; embraces and applies new techniques and practices
Willingly shares his/her technical expertise; sought out as resource by others
Is naturally sought out by people outside his/her particular area for advice and opinion on a broad range of matters - not necessarily solely legal advice.
Demonstrates mastery of the technical competencies required in his/her work.

45. Describe the greatest strengths of this person with regard to his/her overall effectiveness in performing his/her current responsibilities.
    
    
    
46. Describe the most important things this person could improve upon in order to increase his/her overall effectiveness in performing his/her current responsibilities.
    
    
    
47. Overall, please rate the effectiveness of [Participant Name Here].
    

    5- Very Effective 4- Effective 3- Neither 2- Ineffective 1- Very Ineffective

    
    
    
48. Please give any final comments or suggestions for [Participant Name Here]'s assessment.