Customer Focus - 360 Degree Feedback Survey Sample #13





Questionnaires Measuring Customer Focus:
Survey 1 (4-point scale; Competency Comments)
Survey 2 (4-point scale; Competency Comments)
Survey 3 (5-point scale; Competency Comments)
Survey 4 (5-point scale; radio buttons)
Survey 5 (4-point scale; words)
Survey 6 (4-point scale; words)
Survey 7 (5-point scale; competency comments; N/A)
Survey 8 (3-point scale; Agree/Disagree words; N/A)
Survey 9 (3-point scale; Strength/Development; N/A)
Survey 10 (Comment boxes only)
Survey 11 (Single rating per competency)
Survey 12 (Slide-bar scale)
Survey 13 (4-point scale; numbers; floating anchors)
Survey 14 (4-point scale; N/A)
Instructions

You have been selected to provide valuable feedback for the manager listed above. Your insights are an important part of [Participant]'s leadership development process. This tool is designed to gather broad and comprehensive feedback on the core competencies and role responsibilities that are crucial for the continuous success of our organization.

When responding to the assessment form, please consider your experiences working with this individual over the past six to twelve months. Reflect on specific instances, interactions, and overall performance that you have observed. Your responses will be combined with feedback from other colleagues to create a holistic view of the manager's strengths and areas for improvement. This collective feedback will be used to guide their ongoing professional development.

Please be candid and constructive in your comments, as they will be shared anonymously with the manager. Your feedback will be instrumental in helping them understand their impact on the team and the organization, and in identifying opportunities for growth. We appreciate your time and effort in contributing to this important process.

Sample Result Document:
Sample Results
Method of use: As part of the review process, managers will receive feedback from peers and staff. It is recognized that not all participants will be able to assess an individual's performance in all areas. The feedback received will be utilized as input to the manager's performance and on-going development plan.

You may sign out at any time by pressing the Save button at the end of the form and then closing your browser. You may return later to pick up where you left off. When you are done, press the Complete button.

When clicking your selection below, try to best fit the manager's actual behaviors to the scale provided.

If you are not sure, or unable to assess, select "Not Applicable" (N/A) option.


Please complete your response by .

Customer Focus

Strongly
Disagree
Disagree Agree Strongly
Agree
  1. Anticipates problems that the customer may encounter.
  1. Prioritizes customer issues to tackle the most pressing needs first.
  1. Ensures customers are comfortable with the services provided.
  1. Maintains positive customer relationships.
  1. Develops good rapport and trust with the customer.
  1. Is committed to the success of the customer.
  1. Documents customer interactions.
  1. Is committed to resolving customer issues in a positive way.
  1. Creates documents that meet the customer's specifications.


Partnering/Networking

Strongly
Disagree
Disagree Agree Strongly
Agree
  1. Defines a partnering strategy for identifying and selecting a partner.
  1. Inspires employees to seek out new collaboration opportunities to broaden market reach.
  1. Promotes awareness of interests in partnerships and networks.
  1. Builds alliances with others in the company.
  1. Creates value within the Company by building networks.


Strategic Insight

Strongly
Disagree
Disagree Agree Strongly
Agree
  1. Implements long-term solutions to problems.
  1. Observes employees at work to get better insight into the issues they are dealing with.
  1. Develops a plan and strategy for each functional area within the mission statement.
  1. Creates strategies that significantly benefit the Company.
  1. Analyzes records and reports to obtain insight into potential issues and trends.


Regulatory/Compliance

Strongly
Disagree
Disagree Agree Strongly
Agree
  1. Ensures appropriate followup for regulatory violations.
  1. Effectively manages a department of compliance officers.
  1. Creates and maintains necessary regulatory documentation.
  1. Maintains compliance with federal, state, and local laws.
  1. Appoints a supervisory committee to ensure effective oversight of the organization.


Communication Skills

Strongly
Disagree
Disagree Agree Strongly
Agree
  1. Notifies others about developments in plans and goals.
  1. Takes on challenging questions and provides instant answers.
  1. Uses software, graphics, or other aids to clarify complex or technical reports.
  1. Communicates crucial information to others.
  1. Approachable, dependable, and ready to assist when needed.


Continual Learning

Strongly
Disagree
Disagree Agree Strongly
Agree
  1. Views setbacks as opportunities to learn from.
  1. Shares best practices with others and learns from others.
  1. Is open to new ideas and concepts.
  1. Takes charge of their training and skills enhancement.
  1. Improves on their skill sets.


Performance

Strongly
Disagree
Disagree Agree Strongly
Agree
  1. Listens and responds to issues and problems
  1. Has great overall performance
  1. ...Produce Quality
  1. Able to organize work.
  1. Works well in this position.


Technical

Strongly
Disagree
Disagree Agree Strongly
Agree
  1. Knows how to produce high quality products/work.
  1. Demonstrates mastery of the technical competencies required in his/her work.
  1. Keeps current with technical advances within his/her professional discipline; embraces and applies new techniques and practices
  1. Willingly shares his/her technical expertise; sought out as resource by others
  1. Uses expertise to identify issues and think through creative solutions to get a problem solved or objective accomplished.



  1. Describe the greatest strengths of this person with regard to his/her overall effectiveness in performing his/her current responsibilities.


  2. Describe the most important things this person could improve upon in order to increase his/her overall effectiveness in performing his/her current responsibilities.


  3. Overall, please rate the effectiveness of [Participant Name Here].







  4. Please give any final comments or suggestions for [Participant Name Here]'s assessment.