Customer Focus - 360 Degree Feedback Survey Sample #13

Instructions

You have been selected to provide valuable feedback for the manager listed above. Your insights are an important part of [Participant]'s leadership development process. This tool is designed to gather broad and comprehensive feedback on the core competencies and role responsibilities that are crucial for the continuous success of our organization.

When responding to the assessment form, please consider your experiences working with this individual over the past six to twelve months. Reflect on specific instances, interactions, and overall performance that you have observed. Your responses will be combined with feedback from other colleagues to create a holistic view of the manager's strengths and areas for improvement. This collective feedback will be used to guide their ongoing professional development.

Please be candid and constructive in your comments, as they will be shared anonymously with the manager. Your feedback will be instrumental in helping them understand their impact on the team and the organization, and in identifying opportunities for growth. We appreciate your time and effort in contributing to this important process.

Method of use: As part of the review process, managers will receive feedback from peers and staff. It is recognized that not all participants will be able to assess an individual's performance in all areas. The feedback received will be utilized as input to the manager's performance and on-going development plan.

You may sign out at any time by pressing the Save button at the end of the form and then closing your browser. You may return later to pick up where you left off. When you are done, press the Complete button.



Please complete your response by .

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Customer Focus	Strongly Disagree	Disagree	Agree	Strongly Agree
Delivers high quality products to the customer.
Is aware of what the customer wants to receive.
Has received good feedback from customers.
Prioritizes customer issues to tackle the most pressing needs first.
Able to handle difficult customers.
Creates innovative solutions to meet customer needs.
Ensures customers' expectations are met or exceeded.
Actively listens to concerns from customers.
Develops strong customer relationships.
Partnering/Networking	Strongly Disagree	Disagree	Agree	Strongly Agree
Hosts forums, colloquiums, and seminars to share information and ideas.
Aims to foster and sustain relationships rooted in trust and commitment.
Partners with peers to obtain influence within the Company.
Actively prevents conflicts by identifying issues early and resolving them promptly.
Provides expertise that may be lacking in other partners or other parts of the network.
Strategic Insight	Strongly Disagree	Disagree	Agree	Strongly Agree
Creates strategic plans to develop and promote organizational and area strengths, as well as to address weaknesses based on insight from surveys.
Anticipates business cycles and trends and makes adjustments in a timely manner.
Develops a plan and strategy for each functional area within the mission statement.
Works with others to develop insights into the resources and actions required to produce desired results.
Communicates with employees to find out their needs.
Regulatory/Compliance	Strongly Disagree	Disagree	Agree	Strongly Agree
Develops and implements appropriate reporting channels.
Prepares and presents annual reports as required.
Offers training to employees to ensure they comply with regulations.
Effectively manages a department of compliance officers.
Explains regulations and procedures to others as required.
Communication Skills	Strongly Disagree	Disagree	Agree	Strongly Agree
Communicates with department leadership
Delivers information in a clear, concise, and logical manner.
Articulates ideas clearly and assertively.
Recaps action steps from meetings to ensure clarity and execution.
Reports progress on goals to the supervisor.
Continual Learning	Strongly Disagree	Disagree	Agree	Strongly Agree
Pursues self-improvement through continual learning.
Shares best practices with others and learns from others.
Seeks opportunities to grow in skills and knowledge.
Pursues professional development opportunities when they arise.
Participates in regular training offered.
Performance	Strongly Disagree	Disagree	Agree	Strongly Agree
Has great overall performance
Effective in performing his/her job.
Sets a high standard for job performance.
Works effectively in the department.
...Overall Performance
Technical	Strongly Disagree	Disagree	Agree	Strongly Agree
Is naturally sought out by people outside his/her particular area for advice and opinion on a broad range of matters - not necessarily solely legal advice.
Is knowledgeable of procedures or systems necessary for the job.
Keeps current with technical advances within his/her professional discipline; embraces and applies new techniques and practices
Demonstrates mastery of the technical competencies required in his/her work.
Willingly shares his/her technical expertise; sought out as resource by others

45. Describe the greatest strengths of this person with regard to his/her overall effectiveness in performing his/her current responsibilities.
    
    
    
46. Describe the most important things this person could improve upon in order to increase his/her overall effectiveness in performing his/her current responsibilities.
    
    
    
47. Overall, please rate the effectiveness of [Participant Name Here].
    

    5- Very Effective 4- Effective 3- Neither 2- Ineffective 1- Very Ineffective

    
    
    
48. Please give any final comments or suggestions for [Participant Name Here]'s assessment.