Commitment To Result |
- You take immediate action toward goals.
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- You convey strong sense of own pride in Company to associates by creating a shared vision around sales and customer service.
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- You are able to focus on a task even when working alone.
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- You are willing to do whatever it takes-not afraid to have to put in extra effort.
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- You are committed to the team.
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Accountability |
- You hold team accountable to meeting goals.
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- You hold employees accountable through regular performance reviews.
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- I set clear expectations for performance.
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- You do not make excuses for missed deadlines.
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- I regularly lead the way when helping the team troubleshoot various issues.
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Integrity |
- You protect the integrity and confidentiality of information
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- You foster an environment built upon trust.
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- You maintain strong relationships with others.
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- You demonstrate honesty and truthfulness at all times.
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- You establish relationships of trust, honesty, fairness, and integrity.
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Professional Development |
- You seek opportunities for continuous learning.
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- You demonstrate enthusiasm and a willingness to learn new skills and knowledge
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- You are contributing fully to the extent of your skills
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- You keep yourself up-to-date of technical/professional issues
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- You quickly acquire and apply new knowledge and skills when needed
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Emotional Intelligence |
- You help employees to resolve conflicts, communicate clearly, and work together to solve problems.
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- You are able to manage your own emotions.
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- You accurately perceive the emotional reactions of others.
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- You are able to express yourself clearly.
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- You help to make decisions and solve problems using knowledge about how others will react in certain situations.
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Project Management |
- You establish the sequence of steps needed to complete the project.
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- You estimate the time needed for each phase of the project.
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- You create the communications that will be used throughout the project's implementation.
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- I inspire the project implementation team to achieve success.
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- You establish communication protocols for messaging team members and stakeholders.
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Delegation |
- You encourage and empower subordinates to use initiative in achieving goals and objectives.
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- You set clear and reasonable expectations for others and follow through on their progress.
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- You assign tasks to create learning opportunities for the employees.
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- You tell subordinates what to do, not how to do it.
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- You allow employees to decide how they wish to complete the tasks.
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Goals |
- You conduct timely follow-up; keeps others informed on a need to know basis.
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- You establish and document goals and objectives.
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- You make sure that team members have a clear idea of our group's goals.
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- You achieve established goals.
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- You understand and contribute to development of strategic goals.
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Technology Use/Management |
- You support employee training and development initiatives regarding implementation of technology.
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- You maximize the use of new technology to deliver products and services.
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- You support technical training and development of employees.
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- You understand and are committed to implementing new technologies.
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- You adopt the implementation of new technology into the workplace.
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Safety |
- You encourage others to attend safety training.
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- You identify predictable hazards in the workplace.
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- You mitigate hazards and safety issues that arise.
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- You are aware of osha safety guidelines.
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- You encourage others to work safely.
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Customer Focus |
- I am competent in handling difficult customers.
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- I am consistent in services provided to customers.
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- You obtain feedback to ensure customer needs are being met.
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- I create an environment that enables customers to receive excellent service.
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- You develop good rapport and trust with the customer.
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Negotiation |
- You are able to say "no" when it is essential to maintaining quality and high standards.
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- You are able to influence others to accept certain positions.
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- You leverage relationships with others to achieve goals.
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- You are able to adapt to changing situations.
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- You influence others through rational argument and persuasion.
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Teamwork |
- I help the team exercise good judgment by making sound and informed decisions.
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- You share resources and information with the team.
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- You encourage dialog between team members.
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- You promote open communication on the team.
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- You are open to new ideas that may change own goals for benefit of the team
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Vision |
- You clearly articulate a vision for your work and inspires others to support it
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- You lead employees in new directions.
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- You communicate a vision of where the Company needs to be in the future.
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- You demonstrate consistency between words and actions
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- You persuade others to follow the Company's vision.
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