Commitment To Result |
- Creates a sense of urgency among the store team members to complete activities, which drive sales.
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- Willing to do whatever it takes-not afraid to have to put in extra effort.
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- Conveys strong sense of own pride in Company to associates by creating a shared vision around sales and customer service.
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- Able to focus on a task even when working alone.
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- Encourages commitment in others to obtain results.
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Accountability |
- Takes responsibility for results.
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- Is aware of problems or issues that may affect the organization.
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- Creates a consistent process for prioritizing work.
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- Defines roles, rights, and responsibilities of the team.
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- Implements and facilitates controls and processes that maintain the integrity of the organization.
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Integrity |
- Protects the integrity and confidentiality of information
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- Fosters an environment built upon trust.
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- Follows tasks to completion.
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- Develops trust and confidence from others.
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- Demonstrates sincerity in actions with others.
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Professional Development |
- Allows employees to fully participate in employee training and professional development.
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- Quickly acquire and apply new knowledge and skills when needed
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- Demonstrate enthusiasm and a willingness to learn new skills and knowledge
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- Seeks opportunities for continuous learning.
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- Keep themselves up-to-date of technical/professional issues
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Emotional Intelligence |
- Accurately perceives the emotional reactions of others.
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- Is able to manage their own emotions.
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- Helps to make decisions and solve problems using knowledge about how others will react in certain situations.
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- Able to understand others' points of view.
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- Is able to express themselves clearly.
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Project Management |
- Develops performance measures for various aspects of the project.
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- Inspires others to accomplish goals and objectives.
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- Regularly reviews project performance and goals.
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- Able to adjust project schedule as needed to accommodate unforeseen issues.
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- Defines project outcomes based on customer requirements.
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Delegation |
- Delegates authority and responsibility to subordinates and holds them accountable for their actions.
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- Encourages and empowers subordinates to use initiative in achieving goals and objectives.
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- Defines the roles, responsibilities, required actions, and deadlines for team members.
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- Sets clear and reasonable expectations for others and follows through on their progress.
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- Tells subordinates what to do, not how to do it.
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Goals |
- Makes sure that team members have a clear idea of our group's goals.
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- Understands & contributes to development of strategic goals.
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- Conducts timely follow-up; keeps others informed on a need to know basis.
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- Achieves goals.
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- Achieves established goals.
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Technology Use/Management |
- Understands and is committed to implementing new technologies.
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- Applies complex rules and regulations to maintain optimal system performance.
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- Maximizes the use of new technology to deliver products and services.
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- Proficient in the use of technical systems and processes.
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- Supports employee training and development initiatives regarding implementation of technology.
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Safety |
- Seeks to reduce the likelihood of accidents.
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- Participates in safety training when available.
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- Keeps accurate safety records.
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- Identifies predictable hazards in the workplace.
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- Participates in safety training when offered.
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Customer Focus |
- Develops strong customer relationships.
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- Develops good rapport and trust with the customer.
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- ...friendliness and courtesy
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- Maintains positive customer relationships.
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- Does not hesitate to address customer concerns or complaints.
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Negotiation |
- Able to say "no" when necessary to effectively execute business strategy and meet long-term objectives.
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- Is able to decline bad ideas to avoid making poor decisions.
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- Influences others through rational argument and persuasion.
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- Able to say "no" when it is essential to maintaining quality and high standards.
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- Resolves difficult negotiations whether it is a contract, sub contract, legal or any other difficult negotiation fairly and reasonably.
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Teamwork |
- Creates opportunities to learn with other team members
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- Creates a culture that fosters and values collaboration.
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- Builds relationships across boundaries and with key stakeholders by developing informal and formal networks.
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- Fosters respect and understanding among team members
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- Willingly share their technical expertise
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Vision |
- Behaves in a way that is consistent with business values & code of conduct
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- Creates a positive vision of the future for the Company.
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- Understands the vision of the Company and promotes it ahead of any self-interests.
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- Works to support the strategy of [Company]
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- Expresses the Company vision in a way that is easily understood and adopted by employees.
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