Interpersonal Skills |
- Successfully resolves conflicts and grievances to a win-win solution.
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- Effectively manages conflicts by dealing with them directly and immediately
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- Able to work with individuals at all levels of the Company.
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- Provides constructive feedback in a way that fosters acceptance and development.
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- Is a role model for others
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Integrity |
- Follows tasks to completion.
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- Demonstrates honesty and truthfulness at all times.
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- Does what was promised.
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- Maintains strong relationships with others.
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- Protects the integrity and confidentiality of information
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Punctuality |
- Avoids making personal phone calls during working hours.
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- Starts the workday when scheduled.
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- Conducts appointments at scheduled start time.
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- Starts meetings on time.
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- Arrives to meetings on time.
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Establishing Focus/Direction |
- Makes sure that employees understand how their work relates to organizational goals.
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- Functions well under stress, deadlines, and/or significant workloads.
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- Sets appropriate goals for employees.
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- Helps guide employees with prioritizing tasks.
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- Excellent at managing time.
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Decision Making |
- Seeks input from key people who should be involved in, or will be affected by, decisions
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- Does not lose sight of the big picture when making decisions
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- Asks for additional information when making critical decisions.
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- Breaks complex issues into manageable parts and organizes them in a systematic way before making decisions
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- Coaches team members individually when "poor" decisions are made; helps them see what could have been done differently
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Juggling Multiple Responsibilities |
- Can multi-task while performing all of their other responsibilities and activities.
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- Recognizes and responds to product placement and signing needs while staying alert to customers' needs, store activities and training associates.
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- Integrates developing others with driving sales, serving customers, merchandising, performing operational procedures, and maintaining an appealing store environment.
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- Observes, analyzes, and responds to merchandise needs while serving customers and accomplishing operational tasks.
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- Assesses current capabilities before committing to new requests from customers.
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Technology Use/Management |
- Identifies gaps between actual and needed technical competencies and provides recommendations for required training.
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- Adopts the implementation of new technology into the workplace.
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- Proficient in the use of technical systems and processes.
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- Maximizes the use of new technology to deliver products and services.
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- Supports employee training and development initiatives regarding implementation of technology.
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Excellence |
- Can be counted on to add value wherever they are involved.
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- Produces high quality work.
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- Takes a lot of pride in their work.
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- Demonstrates the functional or technical skills necessary to do their job.
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- Keeps themselves and others focused on constant improvement.
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Regulatory/Compliance |
- Addresses issues quickly before they develop into major problems.
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- Performs audits regularly, or without notice, to ensure proper compliance with regulations.
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- Maintains a state of readiness to address new and changing regulations and procedures.
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- Keeps informed of various regulations and procedures.
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- Understands and adheres to internal and external regulations.
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Empowering Others |
- Encourages employees to solve problems on their own.
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- Sets clear goals for others to accomplish.
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- Distributes the workload to subordinates.
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- Avoids micromanaging their employees.
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- Provides support and resources needed to accomplish goals.
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Teamwork |
- Fosters teamwork rather than individual competition
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- Builds relationships across boundaries and with key stakeholders by developing informal and formal networks.
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- Facilitates team discussions and problem-solving
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- Relates to all kinds of people tactfully
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- Recognizes and respects the contributions and needs of each individual.
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Organizational Fluency |
- Effective in communicating with others within the organization.
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- Able to deal with sensitive issues with tact and professionalism.
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- Able to explain departmental policies and procedures to others.
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- Able to use corporate politics to advance department objectives.
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- Is aware of other organizational cultures to compare/contrast with the current organizational culture.
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