Technical Skills - 360 Degree Feedback Survey Sample #4

Dear Employee:


Welcome to our 360-Degree Feedback Assessment of [Participant Name]. Our objective is to provide feedback which will help advance his/her leadership skills and capabilities. We are asking you to take time to respond to this survey to help us identify where we are doing well and where we have opportunities to do better.

We have developed this survey with questions tailored for [Participant Name]'s position in the department to provide you with an opportunity to anonymously rate many facets of his/her leadership performance. The survey will assess what you value most in their leadership skills and allow you to make positive suggestions for improvement.

Please be honest, constructive and thoughtful in your responses. The results of this survey will be used to help drive our future success. If you have any questions about the process please contact [Contact Person].

Please ensure that your submission is made between . The survey will only be available during these dates.

Thank you for your participation in the survey. We look forward to seeing the analysis of your responses and we are hoping for 100% participation.

Management Team

Instructions:
Please complete the items below and press the submit button at the end of the survey. If you need multiple sessions to complete the survey, please click the "Submit" button at the end of each session to save your responses. Please feel free to skip any items that you do not wish to respond to. Keep in mind that your responses help us to become a better place to work. So, you are encouraged to respond to all items on the questionnaire.

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Technical	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Is knowledgeable of procedures or systems necessary for the job.
Is naturally sought out by people outside his/her particular area for advice and opinion on a broad range of matters - not necessarily solely legal advice.
Demonstrates mastery of the technical competencies required in his/her work.
Seeks information from others as needed.
Uses expertise to identify issues and think through creative solutions to get a problem solved or objective accomplished.
Accountability	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Can be counted on to do what they say they are going to do.
Acts like an owner when they make decisions.
Tackles issues head on and finds solutions.
Develops goals and establishes objective measures of success.
Defines roles, rights, and responsibilities of the team.
Integrity	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Develops trust and confidence from others.
Follows tasks to completion.
Demonstrates sincerity in actions with others.
Protects the integrity and confidentiality of information
Maintains strong relationships with others.
Passion To Learn	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Demonstrates through personal behavior the commitment to high standards of performance.
Actively seeks to learn by asking questions and listening to all store associates.
Critiques own performance and learns from experience as a source of continuous improvement.
Holds self and associates accountable for goal achievement.
Recognizes own areas for development and consciously seeks assignments that will provide practice in areas of developmental need.
Supervisory Skills	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Appropriately recognizes and rewards employees.
Treats all staff equitably.
Maintains good working relationships with employees.
Delegates effectively.
Resolves personnel problems quickly and effectively.
Analytical	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Implements data validation techniques and methods.
Prioritizes various actions to be taken when solving a problem.
Uses appropriate techniques to solve problems.
Analyzes data and information from several sources and arrives at logical conclusions.
Balances risks and costs with the rewards and probabilities of success when decisions.
Decision Making	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Coaches team members individually when "poor" decisions are made; helps them see what could have been done differently
Asks for additional information when making critical decisions.
Exercises good judgment by making sound and informed decisions.
Is able to make decisions quickly.
Seeks input from key people who should be involved in, or will be affected by, decisions
Initiative	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Seeks and utilizes opportunities for continuous learning and self-development.
Prepares for unexpected contingencies.
Takes decisive action to address problems, following up with relevant team members and coaching them on how to improve.
Takes the initiative to change the direction or course of events.
Immediately works to complete goals well before their deadline.
Customer Focus	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
...friendliness and courtesy
Maintains positive customer relationships.
Develops good rapport and trust with the customer.
Does not hesitate to address customer concerns or complaints.
Asks questions and listens carefully to determine customer needs and to ensure that the customer's needs are met.
Negotiation	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Able to adapt to changing situations.
Able to say "no" when necessary to effectively execute business strategy and meet long-term objectives.
Establishes clear communications to avoid misunderstandings.
Establishes good working relationships with others.
Changes communication styles to meet the listener's needs.
Company	Needs Significant Development 1	2	Capable and Effective 3	4	Role Model 5
Attends [Company] gatherings and social events.
Follows existing procedures and processes.
Impresses upon others the important aspects of [Company].
Understands the "basics" as to how [Company] functions/operates.
Understands the use of [Company] products and services.

56. On a scale of Excellent to Poor, how would you rate your overall employment with [Company] and why?
    

    -Excellent -Good -Average -Poor




57. Would you refer others who are seeking employment to [Company]?
    Yes No
    
    Please provide explanation:
    
    


58. If you had an opportunity to make any change you wanted to make [Company] a better place to work, what one improvement would you make?
    
    
    


59. What changes do you see [Company] making in order to raise the standards?
    
    


60. I feel good about my continued employment with [Company].
    Yes No
    
    If no, please provide explanation:
    
    
    


61. What do you like best about working for [Company]?
    
    


62. What do you like least about working for [Company]? How could it be improved?
    


93. Use the space below to enter any final comments you would like to be noted: