Regulatory/Compliance |
- I develop regulatory compliance strategies.
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- I appoint a supervisory committee to ensure effective oversight of the organization.
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- I prepare and present annual reports as required.
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- You interact with auditors and regulators on a professional basis.
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- You implement regulatory changes in a timely manner.
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Accountability |
- I will commit to leading the initiatives to solving critical issues.
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- You are aware of problems or issues that may affect the organization.
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- You accept responsibility for outcomes.
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- You encourage colleagues/business partners to take on greater responsibilities.
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- I ensure that employee objectives are aligned with the organization's objectives.
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Continual Improvement |
- You search for new methods, techniques, and processes that increase efficiency and reduce costs.
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- You are open to the suggestions from others.
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- You look for ways to expand and learn new job skills.
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- You promote training and development opportunities to enhance job performance.
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- You identify opportunities to improve workflow processes through the better use of technology.
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Management |
- I encourage team members to take ownership of their work and hold each other accountable.
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- I create clarity around roles, responsibilities, and success metrics.
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- I effectively allocate resources and schedule tasks to support successful execution of assigned projects.
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- You engage others with integrity and professionalism across roles and contexts.
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- I avoid micromanaging the department.
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Delegation |
- You assign responsibilities based on skills, interests, and growth opportunities-not favoritism or bias.
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- I recognize and affirm progress make through delegated responsibilities.
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- You identify employees' skills and interests to optimize delegation.
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- I evaluate employees' proficiency in various competencies to align tasks with their expertise.
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- You consider employees' enthusiasm for specific tasks to create a more engaged and purpose-driven team.
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Goals |
- You strategically plan activities, resources, and personnel to ensure that progress is made on all current goals.
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- I foster a collaborative and supportive environment where everyone feels valued and empowered to contribute their best efforts.
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- You are able to stay focused and avoid distractions that would disrupt the attainment of a goal.
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- You help facilitate the success of others' goals.
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- You regularly track progress on meeting performance goals.
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Technical |
- You know how to produce high quality products/work.
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- You keep current with technical advances within your professional discipline; embrace and apply new techniques and practices
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- You willingly share your technical expertise; sought out as resource by others
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- You are naturally sought out by people outside your particular area for advice and opinion on a broad range of matters - not necessarily solely legal advice.
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- You willingly share information and expertise; sought out as resource by others
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Trustworthy |
- You communicate an understanding of the other person's interests, needs and concerns.
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- You consistently keep commitments.
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- You take care to maintain confidential information.
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- You demonstrate congruence between statements and actions.
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- You build and maintain the trust of others.
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Customer Focus |
- You are honest in all communication with the customers.
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- You are friendly and courteous.
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- I am committed to resolving customer issues in a positive way.
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- You turn recurring customer complaints into actionable improvements.
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- You anticipate potential obstacles to meeting customer needs.
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Teamwork |
- I help the team balance analysis with decisiveness in making decisions.
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- I facilitate effective teamwork during periods of change.
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- You come across as a reliable, committed team member
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- I find opportunities to recognize and reward team members.
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- You join with other team members to brainstorm solutions to the problem.
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Organizational Fluency |
- You are adept at navigating within the culture of the department.
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- You are effective in communicating with others within the organization.
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- You anticipate problems that may affect the department.
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- You get things done through the department.
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- You are able to use corporate politics to advance department objectives.
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