Regulatory/Compliance |
- You are aware of the required compliance standards.
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- You are aware of the documents and reports needed to maintain compliance with regulations.
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- You address issues quickly before they develop into major problems.
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- You provide documents and reports as needed to maintain compliance with laws.
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- You develop effective procedures for ensuring compliance.
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Accountability |
- You act like an owner when they make decisions.
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- You implement and facilitate controls and processes that maintain the integrity of the organization.
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- You take ownership of mistakes and learn from them.
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- You are aware of problems or issues that may affect the organization.
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- You are someone who is there when others are in need.
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Continual Improvement |
- You investigate the root causes of problems.
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- You create a culture of knowledge sharing to facilitate continuous improvement.
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- You look for ways to expand current job responsibilities.
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- You look for ways to expand and learn new job skills.
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- You analyze processes to determine areas for improvement.
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Management |
- You keep staff informed about what is happening in the company
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- You set an example for others to follow
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- You are ready to offer help
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- You take responsibility for things that go wrong
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- You delegate tasks effectively
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Delegation |
- You assign tasks to subordinates for completion.
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- You encourage and empower others to use initiative in achieving goals and objectives.
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- You communicate expected/desired outcomes.
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- You entrust subordinates with important tasks.
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- You communicate expectations for assigned tasks.
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Goals |
- You set high expectations and goals; encourages others to support the organization.
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- You make sure that team members have a clear idea of our group's goals.
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- You keep abreast of current developments pertaining to the job
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- You seek projects in areas outside immediate responsibilities.
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- You make sure that I have a clear idea of our group's goals.
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Technical |
- You know how to produce high quality products/work.
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- You are knowledgeable of procedures or systems necessary for the job.
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- You willingly share information and expertise; sought out as resource by others
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- You willingly share your technical expertise; sought out as resource by others
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- You are naturally sought out by people outside your particular area for advice and opinion on a broad range of matters - not necessarily solely legal advice.
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Trustworthy |
- You are a person others can count on.
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- You take ownership, deliver on commitments
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- You deliver on promises made.
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- You demonstrate congruence between statements and actions.
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- You seek to mitigate grievances by clarifying intentions and finding suitable remedies.
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Customer Focus |
- You get feedback from the customer on a weekly basis.
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- You develop good rapport and trust with the customer.
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- You ask questions and listen carefully to determine customer needs and to ensure that the customer's needs are met.
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- I meet with customers on a regular basis.
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- You provide excellent service to customers.
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Teamwork |
- You facilitate team discussions and problem-solving
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- You are open to new ideas that may change own goals for benefit of the team
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- You coach team members
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- You come across as a reliable, committed team member
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- You apply knowledge of team behavior to help achieve organizational goals and objectives.
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Organizational Fluency |
- You understand departmental policies and procedures.
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- You are able to use corporate politics to advance department objectives.
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- You are effective in communicating with others within the organization.
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- You anticipate problems that may affect the department.
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- You are able to deal with sensitive issues with tact and professionalism.
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