Survey Questions: Performance
Definition: Performance reflects an individualÂs ability to deliver high‑quality results consistently by applying strong drive, motivation, work ethic, and personal standards while overcoming obstacles, adapting to changing conditions, and maintaining focus under pressure.
High performers demonstrate deep job understanding, manage time and priorities effectively, communicate proactively, and use sound processes, methods, and decision‑making to sustain momentum, solve problems, and stay aligned with goals.
They show resilience, calmness, and a positive attitude during demanding periods; take accountability for outcomes; and use resourcefulness, flexibility, and continuous improvement to elevate both their own work and the teamÂs performance.
Drive and MotivationDrive and Motivation reflects the energy, initiative, and forward momentum an individual brings to their work, especially when conditions intensify or expectations rise. It shows up in behaviors like pushing through obstacles with determination, elevating performance during high-pressure moments, maintaining enthusiasm during long or demanding projects, and keeping tasks moving without waiting for direction. People strong in this area manage workload with minimal oversight, stay solution-focused when challenges emerge, and help create conditions where the team can operate at peak effectiveness. Drive and Motivation is about the internal force that propels someone to accelerate execution, raise performance levels, and sustain momentum even when demands increase.
- Our manager takes action to create conditions where the team can operate at peak effectiveness?
- My coworkers keep energy and enthusiasm high, even during long or demanding projects.
- My manager uses high-pressure moments to sharpen focus and accelerate execution.
- The project manager pushes through obstacles with determination rather than slowing down.
- The supervisor works independently and keeps projects moving without needing constant guidance.
- Associates complete work on time even when workload increases or conditions change.
- The project manager meets deadlines consistently, even when workload or conditions intensify.
- Managers encourage others to increase their job performance.
- My team takes initiative to keep tasks moving without waiting for direction.
- My team leader elevates performance when the situation demands exceptional effort.
- Team members achieve results by staying disciplined and solution-focused.
- My manager works effectively in the department.
Strong Work EthicStrong Work Ethic reflects the discipline, dependability, and consistency a person brings to their responsibilities, regardless of circumstances. It is demonstrated through reliable follow-through, steady productivity across busy or unpredictable periods, and the ability to maintain high quality even when juggling multiple priorities or facing tight deadlines. Individuals with a strong work ethic remain calm, prepared, and committed every day, showing persistence when progress is slow and staying dependable even under stress, fatigue, or competing demands. Strong Work Ethic captures the disciplined habits and reliability that keep performance steady, stable, and trustworthy over time.
- Employees remain dependable and steady even when facing personal stress, fatigue, or competing demands.
- Our team maintains steady productivity across busy, slow, or unpredictable periods.
- The supervisor remains reliable and steady during high-pressure periods or unexpected disruptions.
- My team demonstrates consistent effort regardless of external pressures.
- Colleagues deliver work as promised, even when juggling multiple priorities.
- Associates follow through reliably without needing reminders or close supervision.
- Our manager completes tasks on time and meets commitments without reminders.
- Coworkers in my department show persistence and determination when progress is slow or obstacles arise.
- My manager demonstrates steadiness and reliability when timelines tighten.
- My team maintains high quality even when deadlines are tight or conditions difficult.
- The members of my team show up prepared and ready to work every day, regardless of circumstances.
- Employees in my department manage workload with minimal oversight while maintaining high standards.
- The members of my team demonstrate disciplined work habits that support sustained high performance.
- Coworkers follow through on responsibilities from start to finish with minimal oversight.
High StandardsHigh Standards reflects the quality bar an individual or team sets for their work--how precise, accurate, and reliable the output is, regardless of pressure, deadlines, or shifting priorities. It shows up in behaviors such as producing work that requires little rework, paying close attention to detail, defining clear performance expectations, and maintaining the same level of excellence in crisis as in calm periods. People strong in High Standards hold themselves and others accountable to objective, measurable expectations and consistently deliver high-quality results even under constraints. High Standards is about the rigor, precision, and consistency of the work itself and the expectations that guide it.
- My team leader delivers high-quality work regardless of challenges.
- My department sets standards for performance.
- My manager defines clear performance targets so employees understand what success looks like.
- My manager maintains high standards even when facing tight deadlines or shifting priorities.
- Colleagues pay attention to detail and ensure accuracy before submitting work.
- Associates produce work that requires little to no rework due to strong personal standards.
- Managers hold themselves to the same performance standards they expect from others.
- Our department delivers consistent, high-quality results even when operating under intense deadlines or constraints.
- My manager holds employees to the same standards in crisis as in calm periods.
- My coworkers demonstrate consistent reliability that others can count on.
- Leaders set performance objectives and standards.
- The project manager sustains performance expectations despite uncertainty, ambiguity, or rapidly shifting priorities.
- Employees in my department set and establish high performance goals.
- Our team establishes performance expectations that can be objectively evaluated.
Overcomes ResistanceOvercomes Resistance reflects a person's ability to remove barriers, rethink approaches, and convert constraints into forward movement. It shows up when individuals or managers identify obstacles quickly, adapt strategies, use creativity and resourcefulness to navigate limitations, and turn difficult conditions into catalysts for decisive action. People strong in this area don't just push through challenges--they actively solve them by eliminating roadblocks, clarifying direction, and enabling the team to operate at peak effectiveness. Overcomes Resistance is about problem-solving under constraint: diagnosing what's slowing progress and engineering a path that restores momentum.
- The project lead turns challenges into workable solutions.
- My manager identifies barriers quickly and adapts strategies to move forward.
- Our manager maintains progress by rethinking approaches when faced with constraints.
- My supervisor overcomes situational constraints and challenges.
- My manager uses creativity and resourcefulness to overcome roadblocks.
- Managers identify and eliminate barriers that slow the team down.
- My supervisor turns difficult conditions into catalysts for decisive action and forward movement.
- Our team navigates constraints to achieve strong results.
- Our supervisor rethinks their approach when faced with constraints.
- The project manager enables the team to operate at peak effectiveness by removing obstacles and clarifying direction.
- Associates work effectively despite obstacles or limitations.
ProactiveProactive reflects a person's ability to anticipate what needs to happen next and take early action to keep work on track before problems emerge. It shows up in behaviors such as sequencing work logically, identifying high-value tasks, preparing in advance for deadlines, and building safeguards or buffer time into plans. Individuals strong in this area spot risks early, adjust plans to avoid delays, and take initiative without waiting for direction. Proactive is about forward-looking action--seeing what's coming, preparing for it, and preventing obstacles from slowing progress.
- Managers build safeguards into plans so unexpected issues don't slow the team down.
- Team members anticipate barriers to meeting goals and take early action to prevent delays.
- My manager ensures goals are met by proactively addressing emerging issues.
- The team leader anticipates next steps and prepares for them proactively.
- The members of my team prepare in advance for upcoming deadlines, meetings, or deliverables.
- Colleagues sequence work logically to ensure critical deadlines are met.
- Leaders identify potential delays early and adjust plans to stay on schedule.
- My coworkers identify what needs to be done and take action without waiting to be asked.
- Coworkers in my department sustain performance by anticipating and mitigating obstacles.
- My manager anticipates risks and prepares the team to stay on track.
- Team members identify high-value tasks and focus attention on what matters most.
- Our manager builds in buffer time to manage unexpected issues without compromising quality.
PerseverancePerseverance reflects the sustained effort, focus, and determination required to maintain performance over time, especially when work is tedious, demanding, or repeatedly disrupted. It appears in behaviors such as staying productive during high-demand periods, persisting through setbacks without lowering expectations, adjusting plans when circumstances shift, and maintaining steady output even when others may falter. Individuals strong in Perseverance keep work moving despite fatigue, interruptions, or competing pressures, demonstrating follow-through and consistent effort across changing conditions. Perseverance is about endurance and steadiness: continuing to perform reliably when the work is difficult, prolonged, or unpredictable.
- My team performs consistently in environments where others may falter.
- My manager demonstrates determination and follow-through despite competing demands.
- Associates remain productive by adjusting plan when circumstances shift.
- Our manager keeps work moving forward despite interruptions or shifting priorities.
- My department stays focused and productive even when tasks are tedious or challenging.
- The project manager keeps the organization moving forward even when external conditions are volatile.
- Employees in my department persevere through setbacks to maintain performance.
- Colleagues stay focused and efficient during high-demand periods.
- My supervisor delivers outcomes even when conditions are difficult.
- Team members respond constructively to unexpected issues and keep momentum.
- Coworkers in my department persist through setbacks without lowering expectations.
Understands the JobUnderstands the Job reflects the knowledge, competence, and situational awareness required to perform effectively--how well an individual grasps the responsibilities, processes, and organizational context of their role. It appears in behaviors such as learning job tasks quickly, organizing work efficiently, knowing who to contact to get things done, and understanding all aspects of the job well enough to plan, coordinate, and execute effectively. People strong in this area demonstrate organizational savvy, resource planning, and the ability to navigate systems and responsibilities with confidence. Understands the Job is about mastery of the role--knowing what to do, how to do it, and how to move work through the organization.
- Coworkers in my department acquire relevant job knowledge easily.
- The members of my team have great overall performance.
- Managers are effective in performing their job.
- Our team organizes resources and plans to get the job done.
- Associates are able to learn important aspects of the job quickly.
- My coworkers understand all aspects of the job.
- The supervisor works well in their position.
- My team understands how to do the job well.
- My manager displays organizational savvy; knows who to contact in order to get things done.
- Employees in my department are able to efficiently organize their work.
DelegatesDelegates reflects a leader's ability to assign responsibilities strategically so that work is distributed effectively, team strengths are maximized, and accountability is clear. It appears in behaviors such as giving individuals ownership of specific outcomes, reallocating responsibilities when priorities shift, and assigning tasks to the most capable people to ensure high-impact work is handled well. Leaders strong in Delegates build confidence and independence by matching tasks to skills, clarifying ownership, and ensuring the team has the capacity to meet goals. Delegates is about work distribution and empowerment--structuring who does what so the team can perform at its highest level.
- The project manager assigns responsibilities that ensure critical tasks are handled by the most capable individuals.
- Managers provide employees with ownership of work streams that require sustained accountability.
- Leaders distribute responsibilities in a way that maximizes team strengths and capacity.
- The team leader ensures each team member has clear ownership of specific outcomes.
- Our team balances workload by reallocating responsibilities when priorities change.
- My manager assigns responsibilities that directly support departmental goals and performance metrics.
- The supervisor delegates higher-impact tasks to build confidence, judgment, and independence.
- Managers assign specific responsibilities to individuals on the team.
Increases ResponsibilitiesIncreases Responsibilities reflects a leader's ability to expand an employee's scope of work in a deliberate, developmental, and future-focused way. It shows up when managers assign stretch tasks, increase assignment complexity as readiness grows, align responsibilities with long-term development paths, and create opportunities for employees to demonstrate capability in new or demanding areas. Leaders strong in this dimension recognize when individuals are ready for more, entrust them with visible or strategic work, and use increased responsibility as a tool to build confidence, judgment, and leadership potential. Increases Responsibilities is about growth and progression--intentionally expanding what someone is responsible for so they can develop and contribute at a higher level.
- My manager selects individuals for responsibilities that align with their long-term development path.
- Managers support employees who volunteer for challenging assignments or new roles.
- Managers gradually increase the complexity of assignments as employees demonstrate readiness.
- My supervisor uses increased responsibility to prepare employees for future leadership roles.
- The project lead encourages employees to take on responsibilities that strengthen weak performance areas.
- Our team recognizes when employees are ready for expanded duties and acts on it promptly.
- Our department recognizes and rewards employees who take initiative to expand their contributions.
- My team promotes a culture where employees seek out additional responsibilities proactively.
- My manager assigns stretch tasks that help employees grow beyond their current role.
- My manager encourages me to take on greater responsibility.
- Our department adjusts responsibility levels based on demonstrated reliability and performance trends.
- Leaders provide opportunities for employees to demonstrate capability in new or demanding areas.
- The team leader identifies high performers and entrusts them with more visible or strategic work.
- The supervisor assigns responsibilities that challenge employees to elevate their performance.
AccountabilityAccountability reflects a leader's ability to ensure individuals own their commitments, deliver on expectations, and take responsibility for outcomes--both positive and negative. It appears in behaviors such as holding employees responsible for their assigned duties, confronting subpar performance, acknowledging mistakes transparently, and ensuring team members contribute fully to departmental goals. Leaders strong in Accountability set clear expectations, reinforce ownership of both process and results, and model responsibility by taking full ownership of their own errors and commitments. Accountability is about ownership and follow-through--making sure people deliver what they've been entrusted with and learn from the outcomes.
- The project lead takes personal responsibility for the quality and timeliness of their work.
- My manager holds individuals accountable for the responsibilities they've been entrusted with.
- Team members own both the outcome and the process that led to the mistake.
- Our manager acknowledges mistakes promptly and transparently, even when the consequences are significant.
- Supervisors take full responsibility for errors without deflecting or minimizing the impact.
- Managers expect members of the department to each contribute to the attainment of goals.
- The team leader holds employees accountable for outcomes, not just effort.
- Our team rewards achievers and confronts sub par performance.
Continuous ImprovementContinuous Improvement reflects a person's ability to learn from experience, analyze performance, and intentionally refine how work gets done over time. It shows up when individuals examine what went wrong to understand root causes, reflect on both successes and failures, and integrate lessons learned into future decisions, workflows, and safeguards. People strong in this dimension normalize constructive reflection, adjust processes to prevent repeat issues, and use insights from past errors to anticipate and avoid similar challenges. At its core, Continuous Improvement is about systematic learning and evolution--using feedback, analysis, and curiosity to elevate performance and strengthen future outcomes.
- My supervisor integrates feedback and insights from errors into future work practices.
- Leaders examine what went wrong to understand root cause rather than just symptoms of the problem.
- My supervisor implements new safeguards, processes, or habits to reduce the likelihood of repeating mistakes.
- Our team approaches problems with curiosity rather than frustration.
- Associates have shown significant improvement in job performance.
- Coworkers in my department seek lessons in both successes and failures.
- My manager uses insights from past errors to anticipate and avoid similar challenges.
- My team applies lessons learned to prevent recurrence of the same issue.
- The supervisor adjusts workflows or decision-making approaches based on what was learned.
- Employees in my department review decisions and actions critically to identify improvement opportunities.
- Our department analyzes missteps to determine what could be done differently next time.
- My team leader models humility and continuous improvement for peers and team members.
- Our department uses mistakes as catalysts for skill development and performance improvement.
- Colleagues reflect on difficult experiences to extract insights and improve future performance.
- My manager normalizes constructive reflection by discussing what was learned, not just what went wrong.
- The supervisor makes after-action reviews a consistent practice.
- Our team shares lessons learned to help others avoid similar mistakes.
ResourcefulResourceful reflects a person's ability to navigate constraints, improvise effectively, and find workable solutions when conditions are difficult or resources are limited. It appears in behaviors such as leveraging overlooked or cross-functional resources, assembling temporary structures to maintain momentum, breaking complex obstacles into solvable components, and identifying unconventional but effective methods when standard processes break down. Individuals strong in this area respond to unexpected challenges with agility, rebalance priorities without letting critical tasks slip, and find ways to succeed even in challenging environments. Resourceful is about creative problem-solving under pressure--mobilizing what is available, adapting quickly, and keeping work moving despite limitations.
- My supervisor balances competing priorities without letting important tasks slip.
- Our team breaks complex obstacles into solvable components and sequences them intelligently.
- My manager leverages overlooked, underutilized, or cross-functional resources to close performance gaps.
- Managers turn challenging environments into opportunities for the team to mobilize and deliver.
- The supervisor ensures that tasks are completed effectively and efficiently.
- Our department assembles temporary structures (ad hoc teams, improvised workflows, or quick decision loops) to maintain momentum during periods of uncertainty or disruption.
- Our department reallocates resources and priorities to maintain progress during disruption.
- The project manager identifies unconventional but effective methods to keep work on track when standard processes break down.
- My team responds to unexpected challenges with agility rather than hesitation.
- The project leader finds ways to succeed when resources or time are limited.
Positive AttitudePositive Attitude reflects the optimism, constructive mindset, and morale-shaping energy a person brings to challenging situations. It shows up when leaders communicate confidence in the team's ability to overcome obstacles, reframe setbacks as opportunities, and maintain a forward-looking, solutions-focused outlook even when conditions deteriorate. Individuals strong in this area help others stay engaged by focusing on possibilities rather than limitations, using encouragement, reframing, and optimism to stabilize morale and keep the environment constructive. Positive Attitude is about emotional uplift--the ability to inspire confidence, maintain hopefulness, and create a climate where people feel capable and supported during uncertainty.
- The project manager reframes unexpected changes as opportunities to improve or innovate.
- Managers demonstrate calm, clear thinking when stakes are high or conditions deteriorate.
- Supervisors help teammates maintain morale by focusing on possibilities rather than limitations.
- Our manager keeps a positive outlook even when conditions are uncertain or difficult.
- My manager communicates confidence in the team's ability to overcome obstacles.
- The project lead approaches challenges with a constructive, solutions-focused attitude.
- Our manager uses optimism to create a constructive, forward-looking team environment.
- My manager models steadiness that helps stabilize the team during turbulence.
- Team members support each other in reframing setbacks and staying engaged.
Calm and SteadyCalm and Steady reflects the composure, emotional regulation, and stabilizing presence someone brings when pressure, uncertainty, or disruption intensifies. It appears in behaviors such as staying centered during high-stress moments, maintaining professionalism when others feel overwhelmed, and providing a reliable sense of stability that the team can count on. People strong in this dimension respond to mistakes without blame, keep direction clear during turbulence, and model the steadiness that helps teams remain focused and effective under strain. Calm and Steady is about emotional stability--the ability to remain grounded, consistent, and dependable so the team feels secure and able to perform.
- My manager leads with conviction even when conditions are unfavorable or outcomes are uncertain.
- Our department stays focused and effective under pressure or uncertainty.
- Our manager provides stability for the team by being someone others can count on.
- The project manager maintains professionalism and stability even when others feel overwhelmed.
- The project lead models composure that helps steady the team during turbulence.
- Employees in my department stay calm and centered during stressful or high-pressure situations.
- Our team maintains morale and direction during periods of uncertainty or strain.
- Team members respond to mistakes with composure and a focus on solutions rather than blame.
ResilienceResilience reflects a person's ability to recover quickly, re-center, and re-establish productive momentum after disruptions, setbacks, or disappointments. It shows up when employees rapidly regain focus, leaders shift from error recognition to corrective action, and teams bounce back without losing motivation or direction. Individuals strong in Resilience turn setbacks into actionable next steps, reestablish direction after disruptions, and maintain effort even when others might lose momentum. Resilience is about rebound and forward recovery--the capacity to absorb impact, regain clarity, and keep progress moving despite unexpected challenges.
- The project manager uses setbacks as fuel to refine strategies and strengthen performance.
- Leaders prevent setbacks from derailing progress by quickly establishing a new path forward.
- Managers demonstrate resilience by quickly shifting from error recognition to corrective action.
- My team leader demonstrates resilience by maintaining effort when others might lose momentum.
- Our department bounces back from disappointments without losing motivation or direction.
- Employees regain focus rapidly after disruptions and re-engage with the work.
- My supervisor turns setbacks into actionable next steps that strengthen future performance.
- My manager recovers quickly from disruptions and reestablishes direction.
CommunicationCommunication reflects a leader's ability to keep people aligned, informed, and able to perform by sharing the right information at the right time. It shows up when managers communicate risks early, clarify expectations, provide timely feedback, realign the team when plans shift, and ensure no one is surprised by changes in direction or progress. Individuals strong in this dimension listen actively, respond to issues quickly, and maintain open channels that reinforce ownership, responsibility, and productivity. Communication is about continuous alignment--making sure people understand goals, expectations, progress, and adjustments so the team can stay coordinated and effective.
- Managers communicate goals and objectives to employees.
- Managers communicate early and clearly when a risk or issue could affect progress.
- The project lead listens and responds to issues and problems.
- Our manager keeps the team aligned and informed when challenges require an adjustment the plan.
- Our manager provides timely updates on progress to ensure alignment and avoid surprises.
- My manager clarifies expectations to ensure commitments are realistic and achievable.
- My team leader provides me with timely feedback for improving my performance.
- Supervisors communicate goals in a way that reinforce ownership and responsibility.
- The team leader communicates often when challenges arise and adjusts the work to stay on track.
- Leaders communicate with the team to help realign strategic direction and stay productive?
- My manager meets with me regularly to discuss job performance.
Goal SettingGoal Setting reflects a leader's ability to define clear, ambitious, and achievable targets that guide performance and focus effort. It appears in behaviors such as establishing long- and short-term goals, setting metrics and timelines, involving employees in defining performance expectations, and ensuring goals reflect available resources and operational realities. Individuals strong in this dimension use goals to stretch performance, drive improvement, and anchor coaching, development, and accountability practices. Goal Setting is about direction and standards--creating the targets that shape priorities, motivate effort, and define what success looks like.
- My coworkers set long-term and short-term goals.
- Our manager promotes a culture where goal setting is part of routine performance practice.
- Leaders set goals that reflect available resources, timelines, and operational realities.
- My team establishes goals that encourage continuous improvement and skill development.
- My manager sets a high standard for job performance.
- Managers involve employees in setting clear, achievable performance goals.
- Coworkers in my department set high goals and strive to meet them.
- My manager sets realistic goals for the team.
- The project lead creates goals with clear metrics, timelines, and deliverables.
- Team members set goals that stretch performance while maintaining quality standards.
- Our team sets and achieves ambitious goals; makes change happen.
Goal OrientedGoal Oriented reflects a person's ability to use goals as the primary mechanism for directing effort, shaping priorities, and sustaining performance. It shows up when leaders translate organizational priorities into specific, measurable goals, break broad objectives into actionable milestones, and revisit goals throughout the performance cycle to ensure alignment and progress. Individuals strong in this dimension refine vague goals into clear commitments, adjust goals when strategic priorities shift, and use goals to anchor coaching, development, and performance reviews. Goal Oriented is about direction and focus--ensuring that goals guide daily work, clarify expectations, and keep attention on the most critical performance areas.
- Our manager breaks broad objectives into concrete milestones to guide day-to-day work.
- My supervisor revisits goals throughout the performance cycle to ensure progress stays on track.
- Managers link goals to performance reviews, coaching conversations, and development plans.
- My manager adjusts goals to maintain alignment when strategic priorities shift.
- My team leader ensures individual goals align with departmental and organizational performance priorities.
- The supervisor revisits goals to ensure they remain relevant and achievable.
- Our manager reviews goals to identify barriers and adjust plans proactively.
- My manager helps employees refine vague goals into specific, actionable commitments.
- The project lead guides employees in setting their own performance goals that support team outcomes.
- Leaders use goal setting to focus attention on critical performance areas.
- The team leader translates organizational priorities into specific, measurable goals for the team.
CommitmentCommitment reflects a person's ability to maintain steady effort, discipline, and follow-through regardless of changing conditions, competing demands, or personal circumstances. It appears in behaviors such as meeting expectations consistently, staying engaged during long or demanding projects, fulfilling obligations as promised, and demonstrating unwavering dedication to team and departmental goals. Individuals strong in this dimension keep commitments even when conditions become difficult, maintain discipline across shifting priorities, and show the same level of engagement in both calm and challenging periods. Commitment is about reliability and persistence--the internal drive to uphold responsibilities and sustain performance over time.
- My team leader demonstrates personal commitment and engagement to the success of the team.
- Managers ensure commitment and discipline remain steady when demands or priorities shift.
- My manager keeps commitments even when conditions become difficult.
- My coworkers maintain a consistent level of commitment and discipline across changing work conditions.
- My manager demonstrates steady effort and engagement across long, demanding projects.
- The project lead shows up with the same level of commitment and discipline regardless of personal circumstances.
- My team leader is personally dedicated to achieving the department goals.
- My team maintains commitment to established goals even when competing demands arise.
- Coworkers in my department meet expectations with the same level of commitment, even when circumstances are challenging.
- My supervisor meets deadlines and fulfills obligations as promised.
Adaptability/FlexibilityAdaptability/Flexibility reflects a person's ability to adjust thinking, plans, and behaviors fluidly when conditions, information, or priorities change. It appears in behaviors such as responding to new information without resistance, shifting plans while maintaining productivity, staying open to new ideas, and signaling early when support or adjustments are needed. Individuals strong in this dimension remain composed when plans shift, take risks when appropriate, and modify approaches without losing sight of core objectives. Adaptability/Flexibility is about adjustment and openness--the willingness and ability to change course smoothly in response to evolving circumstances.
- The supervisor adjusts plans fluidly when conditions shift, without losing sight of core objectives.
- Employees respond to new information with flexibility rather than resistance.
- Associates adjust quickly when plans shift, maintaining productivity and composure.
- The project lead is flexible, imaginative, and willing to take risks.
- My manager signals early when support or adjustments are needed to meet deadlines.
- My manager is open to new ideas and willing to learn.
Time ManagementTime Management reflects a person's ability to organize work, allocate time effectively, and maintain steady progress through structure and discipline. It shows up when individuals protect focused work time, use schedules or tools to stay organized, break large assignments into manageable steps, and complete routine tasks ahead of schedule to create buffer time. People strong in this dimension plan their workday intentionally, allocate appropriate time for complex tasks, and adjust workload early to avoid last-minute rushes. Time Management is about efficient planning and execution--structuring time, tasks, and priorities so work moves forward predictably and without unnecessary stress.
- My manager reviews workload and adjusts plans early.
- My manager uses schedules, tools, or systems to stay organized and on track.
- Coworkers protect focused work time by minimizing avoidable interruptions.
- Our team completes routine tasks ahead of schedule to create buffer time.
- The supervisor allocates time appropriately for complex tasks to avoid last-minute rushes.
- The project manager structures the workday to maintain steady progress on key responsibilities.
- My supervisor breaks large assignments into sequenced, manageable steps with realistic timelines.
Processes and MethodsProcesses and Methods reflects a person's ability to build structure, consistency, and operational discipline into how work gets done. It shows up when managers monitor progress early to catch issues before they escalate, apply systematic planning to align people and resources, and establish repeatable workflows that reduce variability and ensure smooth handoffs. Individuals strong in this dimension use facts and progress indicators to track advancement toward goals, define who does what and when, and build structured review points that allow for proactive adjustments. Processes and Methods is about system design and execution--creating the frameworks, routines, and operational clarity that enable teams to deliver consistent, high-quality performance even under pressure.
- The project manager builds structured review points into projects to assess progress, identify risks early, and adjust plans proactively.
- The team leader builds the structure, focus, and momentum that allow others to excel under pressure.
- My manager applies systematic planning to ensure people, time, and tools are aligned with priorities and used efficiently.
- My supervisor establishes repeatable processes that reduce variability and help the team deliver consistent results.
- My coworkers use relevant facts to measure and track progress toward achievement of individual and team goals.
- Managers monitor progress early to catch issues before they become setbacks.
- Our department uses progress indicators to monitor advancement toward goals.
- My team defines who does what, when, and how, ensuring smooth transitions and eliminating bottlenecks.
- Managers structure work to maintain high performance, even during demanding periods.
- Our team follows structured methods and workflows used to achieve goals.
Critical Thinking and Decision MakingCritical Thinking and Decision Making reflects a person's ability to analyze information, evaluate options, and make sound, timely choices--especially in complex or high-pressure environments. It appears in behaviors such as gathering relevant data, identifying patterns, questioning assumptions, and weighing risks, impacts, and trade-offs before selecting a course of action. Individuals strong in this dimension make tough decisions quickly when information is incomplete, pivot when outcomes indicate a decision isn't working, and think ahead to anticipate downstream effects. Critical Thinking and Decision Making is about judgment and analytical rigor--the ability to diagnose situations accurately, choose wisely, and act decisively to keep work moving in the right direction.
- My manager makes tough decisions in difficult environments.
- My team takes decisive action when others hesitate due to pressure or risk.
- The project manager monitors outcomes, recognizes when a decision is not producing the desired results, and pivots quickly to address the situation.
- Team members analyze the situation and take prompt action.
- The team leader thinks ahead to predict downstream effects of decisions and proactively mitigates potential issues.
- Team members question initial impressions, biases, or conventional thinking to ensure decisions are grounded in reality rather than habit.
- My team gathers relevant information, identifies patterns, and applies analytical reasoning to reach well-supported conclusions.
- My manager takes responsibility for making tough decisions.
- Our manager makes sound decisions quickly, even when information is incomplete or time is limited.
- The supervisor considers several potential solutions, weighing risks, impacts, and trade-offs before choosing a course of action.