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Survey Questions: Decision Making

Definition: Decision-making is a deliberate and strategic process in which individuals confidently assess information, consider multiple perspectives, and apply analytical reasoning to make informed choices that align with department goals and objectives. Effective decision-making involves decisiveness, creativity, emotional intelligence, and collaboration, ensuring that problems are tackled at their root while remaining adaptable to changing circumstances and constraints. By emphasizing accountability, data-driven insights, and forward-thinking strategies, decisions empower individuals and teams to take action that drives meaningful impact and long-term success.
Job Skills
Administrative Skill
Job Satisfaction
Decision Making
Problem Solving
Critical Thinking
Adaptability
Planning
Innovation
Time Management
Job Content and Design
Goals
Feedback
Security
Risk Management
Quality
Pay
Benefits
Systems
Equipment
Technical Skills
Technology Use/Management
Feedback/Guidance
Performance
Performance Appraisal/Management
Safety
Stress
Work/Life
Job Security
Customer Service
Questionnaires Measuring
Decision Making
:
Example 1 (5-point scale; numbers; NA)
Example 2 (7-point scale; radio buttons)
Example 3 (4-point scale; radio buttons)
Example 4 (5-point scale; radio buttons)
Example 5 (5-point scale; words)
Example 6 (Pulse Survey)
Example 7 (5-point scale; item comments)
Example 8 (3-point scale; words; N/A)
Example 9 (4-point scale; numbers)
Example 10 (Comment boxes only)
Example 11 (Single rating per dimension)
Example 12 (Slide-bar scale)


Confident
Confidence: the attitude and presence of individuals when making decisions. It highlights qualities such as calmness under pressure, assurance in choices, and the ability to instill confidence in others. This dimension reflects how decision-makers inspire trust and certainty through their demeanor, approach, and encouragement of others to feel secure in their decisions. It revolves around the mindset and perception of the decision-making process.


Resolute/Decisiveness
Resolute/Decisiveness emphasizes the actions and results of the decision-making process. It pertains to making firm, timely, and effective decisions, even in challenging or ambiguous situations. This dimension captures the ability to address root causes, take ownership, and follow through with necessary actions. It reflects the drive to act with purpose and ensure that decisions lead to meaningful outcomes.


Analytical
Analytical emphasizes the systematic and data-driven evaluation of information. It focuses on breaking down complex issues into manageable parts, using technology and tools (like spreadsheets or databases), balancing pros and cons, and applying technical innovations. The analytical approach prioritizes logic, organization, and precision to arrive at well-reasoned decisions based on clear patterns and measurable facts.


Critical Thinking
Critical Thinking goes beyond systematic analysis, delving into the interpretation and integration of diverse, sometimes contradictory, information sources. It emphasizes reasoning, judgment, and the ability to identify cause-and-effect relationships while navigating fluid or uncertain environments. Critical thinking is more adaptive and holistic, incorporating assumptions, context, and practical knowledge to evaluate options and make sound decisions.


Decision Quality
Decision Quality focuses on the soundness and effectiveness of the decisions themselves. It reflects the ability to make good judgments, even under pressure or uncertainty, and highlights qualities like logical reasoning, timeliness, and practicality. This dimension is outcome-oriented, emphasizing the results and reliability of decisions, as well as their alignment with organizational goals and resource optimization.


Goals and Objectives
Goals and Objectives emphasize strategic alignment and clarity of purpose. This competency ensures that decisions are consistently tethered to departmental or organizational priorities, helping individuals and teams maintain focus on both short- and long-term objectives. Leaders and contributors alike are expected to keep the "big picture" in mind, resisting distractions and making choices that reinforce the mission. Whether defining which goals to pursue or staying disciplined in execution, this trait reflects a commitment to making decisions that serve clearly articulated ends. It's about knowing what we're aiming for and ensuring every decision moves us closer to that destination.


Informed Decisions
Informed Decisions emphasize the process of gathering, analyzing, and interpreting relevant information to ensure choices are based on accurate, up-to-date, and comprehensive data. This dimension highlights fact-finding, research, and the use of resources like reports and insights to recognize problems, evaluate constraints, and predict outcomes. It underscores the preparation and knowledge needed to make effective decisions.


Includes Others
Includes Others focuses on the process of involving individuals in decision-making. It highlights the deliberate inclusion of relevant stakeholders, employees, or team members to gather input, ensure their voices are heard, and engage them in the decision-making process. This dimension reflects a culture of inclusiveness, collaboration, and shared ownership of decisions, emphasizing who is involved in the process and how their participation is valued.


Forward Thinking


Self-awareness


Different Perspectives
Different Perspectives emphasizes diversity of thought and the integration of varying viewpoints to improve decision-making outcomes. It focuses on considering alternative approaches, ethical implications, and unique competencies, fostering a broader understanding of complex issues. This dimension reflects what kinds of insights are sought and the importance of leveraging contrasting perspectives to make better-informed and balanced decisions.


Creativity
Creativity in decision making emphasizes imaginative problem-solving, innovative reasoning, and the ability to challenge conventional norms. It involves generating novel interpretations of facts, framing decisions in compelling narratives, and using iterative, user-centered approaches like prototyping or scenario planning to refine ideas before committing. This competency thrives on originality and vision--encouraging individuals and teams to explore unconventional paths, simulate outcomes, and formulate decisions that break from routine. Creativity is not just about having ideas; it's about applying them in ways that inspire buy-in, clarify direction, and unlock new possibilities.


Parameters and Constraints
Parameters and Constraints reflects an employee's ability to define the external boundaries within which a decision must operate. It includes identifying limits such as budget, scope, compliance, resources, timelines, and organizational values; determining what is flexible versus fixed; and ensuring proposed solutions meet essential criteria. This dimension is fundamentally about structural clarity and situational judgment: understanding the rules, limits, and conditions that shape what decisions are viable. Someone strong in Parameters and Constraints improves decision quality by improving the decision environment--clarifying what is possible, what is non-negotiable, and what must be considered before choosing a path.


Flexibility and Openness
Flexibility and Openness centers on receptivity, collaboration, and adaptive thinking. It reflects a willingness to listen to diverse perspectives, incorporate feedback, and adjust strategies when new information emerges. This competency values transparency in decision processes, shared ownership, and the use of objective tools to evaluate alternatives. Leaders and teams who embody flexibility and openness foster inclusive environments where decisions evolve through dialogue and mutual understanding. While creativity pushes boundaries, flexibility ensures those boundaries remain permeable--allowing decisions to be shaped by collective insight and changing conditions.


Costs and Benefits


Emotional Intelligence
Emotional Intelligence reflects an employee's ability to understand and manage emotions--both their own and others'--to make sound, people-centered decisions. It includes avoiding impulsive decisions, understanding how choices affect others, responding effectively to people-related issues, maintaining rapport, and learning from mistakes without defensiveness. This dimension is fundamentally about self-regulation, empathy, and interpersonal awareness: recognizing emotional dynamics, anticipating human reactions, and making decisions that support trust, morale, and psychological safety. Someone strong in Emotional Intelligence improves decision quality by improving the human context--how people experience, respond to, and are impacted by the decision.


Autonomy
Autonomy primarily emphasizes independence and individual authority in decision-making. It focuses on an employee's ability to act without guidance, take ownership of decisions, and navigate responsibilities independently. This dimension underscores self-sufficiency, clarity in roles, and the structural support (e.g., defined organizational charts) that enables employees to make decisions effectively on their own.


Empowered
Empowered: emphasizes active involvement and support in decision-making processes. It highlights the importance of trust, respect, coaching, and inclusion by leaders or managers, allowing employees to feel confident and capable of contributing to decisions that affect their work. Empowerment is less about acting alone and more about creating a collaborative environment where employees are supported, trusted, and equipped to make informed choices aligned with organizational goals and values.


Action Oriented
Action Oriented reflects an employee's ability to move decisively, quickly, and confidently when a decision is needed. It includes making timely decisions, taking charge in urgent situations, anticipating the need for action, taking calculated risks, and ensuring decisions follow a clear plan or schedule. This dimension is fundamentally about speed, momentum, and execution: acting without unnecessary delay, pushing work forward, and preventing analysis paralysis. Someone strong in Action Oriented improves decision quality by improving the pace and decisiveness of the process.


Data Driven
Data Driven reflects an employee's ability to ground decisions in evidence, facts, and reliable information. It includes gathering relevant data, validating assumptions, examining key factors, asking for additional information when needed, and ensuring decisions align with available facts and probable outcomes. This dimension is fundamentally about accuracy, rigor, and informed judgment: reducing guesswork, confirming information from multiple sources, and making choices that stand on solid analytical footing. Someone strong in Data Driven improves decision quality by improving the evidence base behind the choice.


Impact of Decisions
Impact of Decisions reflects an employee's ability to understand, anticipate, and take responsibility for the consequences of their choices. It includes considering long- and short-term effects, evaluating how decisions influence people, teams, and the organization, viewing issues from multiple perspectives, aligning choices with company goals, and accepting accountability for outcomes. This dimension is fundamentally about awareness, responsibility, and foresight: recognizing that decisions ripple outward and ensuring those ripples are intentional, ethical, and aligned with strategic priorities. Someone strong in Impact of Decisions improves decision quality by improving the understanding of consequences--what will happen, to whom, and why.