Survey Questions: Decision Making
Definition: Decision-making is a deliberate and strategic process in which individuals confidently assess information, consider multiple perspectives, and apply analytical reasoning to make informed choices that align with department goals and objectives. Effective decision-making involves decisiveness, creativity, emotional intelligence, and collaboration, ensuring that problems are tackled at their root while remaining adaptable to changing circumstances and constraints. By emphasizing accountability, data-driven insights, and forward-thinking strategies, decisions empower individuals and teams to take action that drives meaningful impact and long-term success.
ConfidentConfidence: the attitude and presence of individuals when making decisions. It highlights qualities such as calmness under pressure, assurance in choices, and the ability to instill confidence in others. This dimension reflects how decision-makers inspire trust and certainty through their demeanor, approach, and encouragement of others to feel secure in their decisions. It revolves around the mindset and perception of the decision-making process.
- My team is confident in the decisions we make.
- Our team makes decisions with confidence.
- The project manager comes across as confident, decisive, and resilient
- My manager is firm in their decision and not easily influenced by the whims of others.
- Associates are confident in their actions.
- My manager acts confidently in the absence of guidance.
- Leaders remain calm when making important or difficult decisions.
- Supervisors are very intent in their decisions.
- Our department is confident in the decisions made.
- Leadership is confident in the decisions they make.
- My coworkers stay true to value and ethical standards even when decisions are difficult or unpopular.
- Supervisors support, encourage or help others to be sure about the decisions they are making.
- Supervisors make decisions based on facts rather than gut feelings.
- Leaders encourage the team to have confidence in their decisions.
Resolute/DecisivenessResolute/Decisiveness emphasizes the actions and results of the decision-making process. It pertains to making firm, timely, and effective decisions, even in challenging or ambiguous situations. This dimension captures the ability to address root causes, take ownership, and follow through with necessary actions. It reflects the drive to act with purpose and ensure that decisions lead to meaningful outcomes.
- Coworkers in my department focus attention on treating the cause of problems rather than simply addressing the symptoms
- Supervisors remain decisive after discovering a mistake.
- My manager takes charge when in charge.
- The team leader makes the difficult decisions necessary to move the team forward.
- My manager responds quickly to tough "people issues" when dealing with internal or external customers
- My team leader makes effective decisions autonomously.
- Our team is assigned the difficult decisions that need to be made.
- Associates make decisions without having to be told.
- Employees make decisions independently (without having to be told what or how).
- My manager takes decisive action to address problems, following up with relevant team members and coaching them on how to improve
- My manager takes decisive action to address problems
- Associates make decisions quickly and efficiently.
- Our team is able to make decisions quickly.
- My manager is firm in their decision making and not easily influenced by the whims of others.
AnalyticalAnalytical emphasizes the systematic and data-driven evaluation of information. It focuses on breaking down complex issues into manageable parts, using technology and tools (like spreadsheets or databases), balancing pros and cons, and applying technical innovations. The analytical approach prioritizes logic, organization, and precision to arrive at well-reasoned decisions based on clear patterns and measurable facts.
- My division balances analysis with decisiveness in order to meet deadlines
- I use technology to enhance decision making
- I use spreadsheets and database software to help organize information when making decisions
- Our manager assesses the pros- and cons- before making a decision.
- My department breaks complex issues into manageable parts and organizes them in a systematic way before making decisions
- My supervisor evaluates information before making important decisions.
- Coworkers in my department evaluate information before making a final decision.
- My manager determines where actual results differ from desired results and makes necessary corrections
- Our department uses the best technology in decision making.
- Colleagues carefully evaluate information before making an important decision.
- I am comfortable using technology to assist in decision making
- We look for ways to apply technical or process innovation to decision making
- The project manager makes logical assumptions in the absence of facts.
- Decision making in our department involves careful analysis of the facts and consideration of parameters and constraints.
- My manager understands when gut instinct is helpful and when it needs to be supplemented with evidence.
Critical ThinkingCritical Thinking goes beyond systematic analysis, delving into the interpretation and integration of diverse, sometimes contradictory, information sources. It emphasizes reasoning, judgment, and the ability to identify cause-and-effect relationships while navigating fluid or uncertain environments. Critical thinking is more adaptive and holistic, incorporating assumptions, context, and practical knowledge to evaluate options and make sound decisions.
- The team leader makes effective, practical decisions based on knowledge, experience, and judgment.
- My supervisor chooses appropriate courses of action.
- My supervisor relates and compares information from different sources to identify possible cause-and-effect relationships.
- Coworkers in my department use reasonable assumptions and logic to decide between alternate courses of action
- Our team is able to combine and make sense of contradictory pieces of information.
- People in my department evaluate relevant information before making decisions
- Colleagues defer decisions upwards only when necessary and appropriate
- My department effectively chooses the appropriate courses of action
- Coworkers in my department improvise within supervisor's intent; they can work effectively in a fluid environment.
- My supervisor uses reasonable assumptions and logic to decide between alternate courses of action
- Co-workers defers decisions upwards only when necessary and appropriate
- The project manager integrates diverse and opposing information sources.
- Managers uncover critical issues to use as a guide in both making decisions and taking advantage of opportunities.
- My manager examines relevant factors needed to make the best decision.
Decision QualityDecision Quality focuses on the soundness and effectiveness of the decisions themselves. It reflects the ability to make good judgments, even under pressure or uncertainty, and highlights qualities like logical reasoning, timeliness, and practicality. This dimension is outcome-oriented, emphasizing the results and reliability of decisions, as well as their alignment with organizational goals and resource optimization.
- I feel the department head makes good decisions even under conditions of uncertainty
- My manager makes good decisions for the department
- My team exercises good judgment by making sound and informed decisions.
- My Supervisor coaches me on how to make good decisions
- Colleagues make sound and timely decisions.
- My coworkers employ sound judgment and logical reasoning when making decisions
- Our department makes good decisions regarding the allocation of limited resources
- My manager exercises good judgment by making sound and informed decisions
- My manager makes good decisions regarding the limited budget
- The supervisor makes sound and timely decisions under pressure
- Our department employs sound judgment and logical reasoning.
- Senior leaders makes sound and timely decisions
- I am able to make sound and timely decisions under pressure
- My supervisor makes good decisions even under conditions of uncertainty.
- My manager makes good decisions for the department.
Goals and ObjectivesGoals and Objectives emphasize strategic alignment and clarity of purpose. This competency ensures that decisions are consistently tethered to departmental or organizational priorities, helping individuals and teams maintain focus on both short- and long-term objectives. Leaders and contributors alike are expected to keep the "big picture" in mind, resisting distractions and making choices that reinforce the mission. Whether defining which goals to pursue or staying disciplined in execution, this trait reflects a commitment to making decisions that serve clearly articulated ends. It's about knowing what we're aiming for and ensuring every decision moves us closer to that destination.
- Managers decide which short- and long-term goals should be created.
- My coworkers stay focused on the main objective when making decisions.
- Leaders do not lose sight of the big picture when making decisions
- My manager decides which long-term goals should be met.
- My supervisor remains focused on the immediate goal when making decisions.
- Leaders maintain focus on the "big picture" when making decisions.
- Associates make decisions that support the department's goals and objectives.
Informed DecisionsInformed Decisions emphasize the process of gathering, analyzing, and interpreting relevant information to ensure choices are based on accurate, up-to-date, and comprehensive data. This dimension highlights fact-finding, research, and the use of resources like reports and insights to recognize problems, evaluate constraints, and predict outcomes. It underscores the preparation and knowledge needed to make effective decisions.
- My team makes effective, practical decisions based on factual information.
- My team understands the issues, problems, and potential solutions.
- The project lead asks for additional information when making critical decisions.
- Colleagues gather and analyze relevant information about changing situations to recognize and define emerging problems.
- Team members effectively gather, analyze, and interpret information from a variety of sources
- Our department makes decisions that are based on available facts, existing constraints, and probable outcomes.
- My supervisor knows how to obtain accurate and up-to-date information about the situation or problem.
- Coworkers help the supervisor/team make effective business decisions by ensuring the correctness of company's reports/resources
- Managers are well-versed in company's reports and uses them to make effective business decisions
- Coworkers gather information before making a decision.
- Team members keep informed about developments and policy changes inside and outside the organization.
Includes OthersIncludes Others focuses on the process of involving individuals in decision-making. It highlights the deliberate inclusion of relevant stakeholders, employees, or team members to gather input, ensure their voices are heard, and engage them in the decision-making process. This dimension reflects a culture of inclusiveness, collaboration, and shared ownership of decisions, emphasizing who is involved in the process and how their participation is valued.
- Employee opinions are valued
- Decisions are usually made with input from multiple individuals
- My supervisor seeks my opinions before making decisions that impact the team/department
- Employees are included in important decisions made about the Company
- My Supervisor consults with others before making decisions
- Multiple levels of employees share in the decision making process
- The project manager invites input from peers or stakeholders to understand the impact and improve decision-making processes.
- Managers train/coach others on how to make effective decisions.
- My input is taken into consideration when decisions are being made
- Whenever possible, my supervisor considers the opinions of others before making important decisions.
- Leaders seek input from key people who should be involved in, or will be affected by, decisions
- My division encourages team to provide input on branch decisions when appropriate
- The supervisor solicits feedback from others on the quality of his/her decision-making
- Employees in my department include stakeholders in the decision-making process as necessary.
- My manager involves others in decisions and keep them informed of consequences that affect them.
Forward Thinking
- Our department evaluates both immediate outcomes and future effects to ensure sustainable choices.
- Our manager evaluates the effectiveness of decisions and uses this information to guide future decisions
- Colleagues prepare for potential problems and opportunities in working toward desired goals.
- My department examines for patterns in data to help predict future possibilities.
- Our department anticipates impacts that may not be immediately obvious, reducing risk exposure.
- My manager evaluates short and long term consequences when making decisions.
- Leadership considers contingencies and their consequences
- Post-decision reviews are conducted to learn from outcomes and improve future evaluations.
- My manager evaluates the effectiveness of decisions and uses this information to guide future decisions
- We use contingency plans and modular thinking to accommodate future changes.
- I regularly evaluate short and long term consequences when making decisions
- Our team considers the impact and implications of decisions on others and on situations.
- Our department prepares for potential problems and opportunities caused by our decisions
- The project lead considers contingencies and their consequences.
- My supervisor anticipates needs for action.
- Supervisors consider the impact and implications of decisions on others and on situations
Self-awareness
- Our department tracks recurring tendencies and works to optimize them.
- Our manager understands how personal preferences or blind spots may skew judgment and takes appropriate steps to compensate.
- Associates are able to learn from mistakes.
- In our department, there is a deep understanding of standards, coupled with more informed and experienced judgment in decision-making
- My supervisor remains calm when making important or difficult decisions.
- My manager prioritizes and organizes themselves and their workload.
- Employees I work with learn from previous bad decisions and rarely repeat them
- Supervisors know when to delegate, collaborate, or pause based on an assessment of our team's capabilities or expertise.
- Leadership at the company is able to learn from mistakes
- Leaders learn from the consequences of decisions made.
- I am able to learn from my mistakes
- My manager solicits feedback from others on the quality of his/her decision-making
- My supervisor learns from previous bad decisions and rarely repeats them.
- Team members are aware of their own skills and abilities.
- Supervisors know when stress, urgency, or overconfidence may be affecting our performance, and they make adjustments to the workload accordingly.
Different PerspectivesDifferent Perspectives emphasizes diversity of thought and the integration of varying viewpoints to improve decision-making outcomes. It focuses on considering alternative approaches, ethical implications, and unique competencies, fostering a broader understanding of complex issues. This dimension reflects what kinds of insights are sought and the importance of leveraging contrasting perspectives to make better-informed and balanced decisions.
- Our manager seeks input from various stakeholders to enrich the decision-making process with fresh viewpoints.
- My supervisor invites colleagues with opposing viewpoints to stress-test proposed solutions and reveal blind spots that might otherwise be overlooked.
- Our team balances the perspectives of frontline employees, customers, and leadership to ensure decisions reflect the full ecosystem of impacts.
- My ideas and opinions are considered when decisions are made
- Leaders approach challenges from unconventional angles, revealing new paths forward.
- Facilitates meetings with others to try to consider alternative courses of action
- Our department fosters a collaborative environment and leverages the insights of employees directly involved in the decisions.
- My team leader uses scenario-based thinking to explore how different stakeholders might interpret or be affected by decisions under various future conditions.
- My department considers the ethical implications of decisions.
- Managers value employee competencies in decision making
- My manager compares how similar decisions were approached in other teams, industries, or cultural contexts to uncover alternative strategies.
- Associates are willing to consider information from other sources.
- My unique competencies are valued in decisions made at the Company
- My supervisor asks for my opinion on various matters
- My Supervisor considers the opinions of others before making important decisions
- I can understand how different perspectives can help make better informed decisions.
- My team integrates insights from cross-functional partners to challenge assumptions and broaden the decision frame before committing to a direction.
- Employees view the issues from multiple perspectives before making a decision.
CreativityCreativity in decision making emphasizes imaginative problem-solving, innovative reasoning, and the ability to challenge conventional norms. It involves generating novel interpretations of facts, framing decisions in compelling narratives, and using iterative, user-centered approaches like prototyping or scenario planning to refine ideas before committing. This competency thrives on originality and vision--encouraging individuals and teams to explore unconventional paths, simulate outcomes, and formulate decisions that break from routine. Creativity is not just about having ideas; it's about applying them in ways that inspire buy-in, clarify direction, and unlock new possibilities.
- My supervisor makes decisions based on novel interpretations of the facts.
- Simulations, role-playing, or scenario planning are used in our department to explore outcomes before committing to a course of action.
- I know how to recognize and generate innovative solutions.
- Managers are creative about the decisions they make.
- My team makes creative decisions.
- In our department, decisions are framed in compelling narratives that inspire buy-in and clarify vision.
- In my department, we use iterative, user-centered approaches to test, prototype and refine ideas before making any final decisions.
- Colleagues apply creative reasoning in making decisions.
- Coworkers formulate imaginative decisions.
- Colleagues in my department are willing to question entrenched beliefs or norms that may limit creativity or hinder progress.
Parameters and ConstraintsParameters and Constraints reflects an employee's ability to define the external boundaries within which a decision must operate. It includes identifying limits such as budget, scope, compliance, resources, timelines, and organizational values; determining what is flexible versus fixed; and ensuring proposed solutions meet essential criteria. This dimension is fundamentally about structural clarity and situational judgment: understanding the rules, limits, and conditions that shape what decisions are viable. Someone strong in Parameters and Constraints improves decision quality by improving the decision environment--clarifying what is possible, what is non-negotiable, and what must be considered before choosing a path.
- I can define what constraints must be met for the decision making process.
- The project manager makes it clear what is in scope and out of scope to avoid misalignment or unrealistic expectations.
- My division encourages creative problem-solving by treating constraints as design challenges rather than obstacles.
- Our team determines constraints that may impact what decisions are acceptable.
- Employees in my department make decisions based on company values, legal requirements, and long-term goals.
- Coworkers identify parameters impacting the decision.
- Critical limits (such as budget, timeline, compliance, or resource availability) are established before we evaluate alternatives.
- My coworkers can define parameters that will impact the decision making process.
- My manager tests proposed solutions to confirm they meet essential parameters before implementation.
- Our manager adjusts decision criteria as new information emerges, ensuring relevance and feasibility.
- I know how to identify which factors can be adjusted and which must remain constant to guide viable decision paths.
- We are able to integrate environmental factors that may restrict or shape decision outcomes.
- My supervisor outlines the parameters influencing the decision making process.
Flexibility and OpennessFlexibility and Openness centers on receptivity, collaboration, and adaptive thinking. It reflects a willingness to listen to diverse perspectives, incorporate feedback, and adjust strategies when new information emerges. This competency values transparency in decision processes, shared ownership, and the use of objective tools to evaluate alternatives. Leaders and teams who embody flexibility and openness foster inclusive environments where decisions evolve through dialogue and mutual understanding. While creativity pushes boundaries, flexibility ensures those boundaries remain permeable--allowing decisions to be shaped by collective insight and changing conditions.
- Senior Management discusses issues and ideas with employees before making major changes
- As a team, we make decisions together
- My team leader encourages team members to challenge assumptions and propose unconventional approaches.
- Leaders facilitate meetings with others to try to consider alternative courses of action.
- The Company communicates information about the situation so that employees stay informed
- The project manager is receptive to new ideas from others when making decisions.
- My supervisor adapts decision-making style (collaborative, analytical, rapid, or exploratory) based on the needs of the situation rather than relying on a single default approach.
- Decisions are made in the open and with transparency
- The department head revises initial conclusions after constructive debate or stakeholder feedback reveals overlooked considerations or alternative interpretations.
- My team demonstrates a willingness to pivot strategies when early indicators show that the original plan is not producing the expected results.
- My division is willing to change their strategy if new information arises.
- The project manager develops and shares effective decision-making practices and tools to further develop the team
- Colleagues are open to listening to others who may have different ideas.
- Senior managers listen to the ideas of employees
- Our department is open and flexible to using tools to objectively assess and rank alternatives based on weighted criteria.
- Managers are open to suggestions from subordinates.
- The members of my team explore multiple viable options before committing to a course of action.
- The project lead adjusts decision criteria when new evidence emerges, ensuring choices remain relevant rather than rigidly adhering to outdated assumptions.
Costs and Benefits
- My supervisor determines the costs and potential benefits of decisions.
- Colleagues understand what factors are important for deciding if a decision is "worth it"?
- Leaders perform a cost/benefit analysis before making a decision.
- I weigh the pros and cons of decisions and the impacts those decisions may have on others
- The project manager develops alternative courses of action and chooses the best course of action based on a thorough analysis.
- We try to align choices with organizational goals by considering the expected value and costs.
- My manager weighs the pros and cons of decisions.
- My manager assesses the risks, benefits, and potential impact of a number of options when deciding a course of action
- We use internal metrics and external standards to validate the cost/benefit assumptions and guide our decisions.
- Managers integrate multiple dimensions (budget, capacity, morale) into an overall evaluation of the costs and benefits.
- The project manager explains the reasoning behind decisions, including the costs incurred and benefits expected.
- My manager determines the costs and potential benefits of decisions
- Our department tries to develop alternative courses of action and choose based on an analysis of costs and benefits
- Our team assesses the risks, benefits, and potential impact of a number of options when deciding a course of action
- I know how to perform a cost/benefit analysis before making a decision
- I always consider pros- and cons- before making a decision
Emotional IntelligenceEmotional Intelligence reflects an employee's ability to understand and manage emotions--both their own and others'--to make sound, people-centered decisions. It includes avoiding impulsive decisions, understanding how choices affect others, responding effectively to people-related issues, maintaining rapport, and learning from mistakes without defensiveness. This dimension is fundamentally about self-regulation, empathy, and interpersonal awareness: recognizing emotional dynamics, anticipating human reactions, and making decisions that support trust, morale, and psychological safety. Someone strong in Emotional Intelligence improves decision quality by improving the human context--how people experience, respond to, and are impacted by the decision.
- The Customer Service department responds quickly to tough "people issues" when dealing with internal or external customers
- The team leader has a good rapport other people which is helpful in making decisions on the team.
- My supervisor has enough self-control to avoid making impulsive decisions.
- Colleagues admit when a choice didn't work out and use it as a learning opportunity without becoming defensive.
- Employees in my department understand the importance of decisions they are making.
- Team members understand how their decisions will affect others.
- Our department takes into account the impact decisions will have on others.
AutonomyAutonomy primarily emphasizes independence and individual authority in decision-making. It focuses on an employee's ability to act without guidance, take ownership of decisions, and navigate responsibilities independently. This dimension underscores self-sufficiency, clarity in roles, and the structural support (e.g., defined organizational charts) that enables employees to make decisions effectively on their own.
- Co-workers learn from their bad decisions and rarely repeat them
- Coworkers are able to acts in the absence of guidance
- The Company has a well defined organization chart which shows who has responsibilities for certain decision areas
- Co-workers learn from their mistakes
- I have the responsibility to make important decisions
- My coworkers are able to make effective decisions on their own.
- I am responsible for making important decisions
- I am responsible for the decisions made in my department
- Decisions are made by one person instead of involving many others in order to save time
- I have the authority to make decisions that I need to do my job well
EmpoweredEmpowered: emphasizes active involvement and support in decision-making processes. It highlights the importance of trust, respect, coaching, and inclusion by leaders or managers, allowing employees to feel confident and capable of contributing to decisions that affect their work. Empowerment is less about acting alone and more about creating a collaborative environment where employees are supported, trusted, and equipped to make informed choices aligned with organizational goals and values.
- I am involved in important decisions that affect me
- The supervisor coaches our team on decision-making, especially from a multiple-site-management perspective
- When making decisions, employees consider the Company's goals, values, and mission
- Decisions made by co-workers help to achieve the Company goals and mission
- I have the trust, confidence, and respect of my Manager
- My Supervisor trusts the decisions I make
- Team members are involved in decisions that directly impact them.
- I am able to make decisions independently (without having to be told what or how)
- My manager coaches team members individually when "poor" decisions are made to help them see what could have been done differently.
- Employees should be involved in decision making because they have to deal with the consequences of those decisions
- My manager coaches team members individually when "incorrect" decisions are made which helps them to see what could have been done differently.
- My Supervisor rarely 'second guesses' the decisions I make
- Employees are able to make decisions on issues that affect their work
Action OrientedAction Oriented reflects an employee's ability to move decisively, quickly, and confidently when a decision is needed. It includes making timely decisions, taking charge in urgent situations, anticipating the need for action, taking calculated risks, and ensuring decisions follow a clear plan or schedule. This dimension is fundamentally about speed, momentum, and execution: acting without unnecessary delay, pushing work forward, and preventing analysis paralysis. Someone strong in Action Oriented improves decision quality by improving the pace and decisiveness of the process.
- I am able to make decisions quickly.
- Decisions are made within a firm, but realistic, timeframe
- Decision making follows a plan/schedule
- Leadership can make decisions quickly.
- Decisions are made in a timely manner
- My manager is able to take charge of the situation to make important decisions.
- Leadership at the company anticipates needs for action.
- Company leadership is not afraid to take risks that may yield significant results.
- My manager can make quick decisions.
- Our department anticipates needs for action.
- My supervisor is not afraid to take risk that may yield significant results.
Data DrivenData Driven reflects an employee's ability to ground decisions in evidence, facts, and reliable information. It includes gathering relevant data, validating assumptions, examining key factors, asking for additional information when needed, and ensuring decisions align with available facts and probable outcomes. This dimension is fundamentally about accuracy, rigor, and informed judgment: reducing guesswork, confirming information from multiple sources, and making choices that stand on solid analytical footing. Someone strong in Data Driven improves decision quality by improving the evidence base behind the choice.
- My team makes decisions based on data
- Our department makes decisions that are based on available facts, existing constraints, and probable outcomes
- My manager gathers information before making a decision
- My coworkers examine relevant factors needed to make a decision
- When deciding on something important, my manager understands the issues, problems, and potential solutions
- My team is data-driven
- Supervisors use data from different sources to confirm information.
- My Supervisor makes decisions based on facts and data
- My supervisor asks for additional information when making critical decisions
- Effectiveness of processes and programs is based on facts and data gathered from reliable sources
Impact of DecisionsImpact of Decisions reflects an employee's ability to understand, anticipate, and take responsibility for the consequences of their choices. It includes considering long- and short-term effects, evaluating how decisions influence people, teams, and the organization, viewing issues from multiple perspectives, aligning choices with company goals, and accepting accountability for outcomes. This dimension is fundamentally about awareness, responsibility, and foresight: recognizing that decisions ripple outward and ensuring those ripples are intentional, ethical, and aligned with strategic priorities. Someone strong in Impact of Decisions improves decision quality by improving the understanding of consequences--what will happen, to whom, and why.
- My manager views the long and short-term impact of decisions.
- Our team is aware of the impact of decisions and inform others about potential outcomes.
- Employees understand how their decisions affect the Company
- The decisions I make have an impact on my department/team
- The team leader makes decisions that positively impact team/departmental performance
- Team members make decisions that positively impact team/departmental performance
- In our department, we are careful to views the issues from multiple perspectives before making a decision
- The supervisor accepts the consequences of decisions made.
- Employees understand how their decisions support the Company's goals and vision
- My manager views the long and short-term impact of decisions
- Leadership considers the ethical implications of decisions
- Co-workers are accountable for the decisions they make
- I takes into account the impact decisions will have on others