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HR-Survey > Competency Model

Questionnaire Items Measuring Interpersonal Skills

Interpersonal Skills in the workplace are a key driver for enabling employees to work together and collaborate productively. Here are some components of interpersonal skills at work:

• Communication Working with others requires communication skills to coordinate your work.
• Empathy Being able to see another person's point of view enables you to better coordinate your actions.
• Honest
• Relationships
• Coaching
• Leadership
• Openness

A person with initiative is one who is proactive and willing/eager to take on responsibilities contribute to the success and continuous improvement of the department/organization.

360-Degree Feedback Questionnaire Items

The Interpersonal Skills competency in a 360-Degree Feedback assessment includes items measuring the ability to communicate, have empathy, be honest, have strong relationships.



Communication

• Applies appropriate communication techniques to the situation.
• Attends to both the content and the context of what was being said.
• Communicates initiatives in a clear and actionable manner to employees.
• Communicates well at all levels of the organization.
• Understands the core issues of conversations.
• Demonstrates good communication with colleagues and customers.
• Easily approachable.
• Maintains open and regular communication with others.
• A good listener who is attentive to others.

Empathy

• Uses tact, compassion, and sensitivity in interactions with others.
• Anticipates the concerns of other employees.
• Demonstrates compassion and understanding of others.
• Pays close attention to what is being communicated verbally and nonverbally.
• Considers the other individual's point of view.
• Has empathy for coworkers.
• Demonstrates an understanding of other points of view.
• Demonstrates awareness of how specific actions, or inaction, could affect others
• Listens to and interacts with customers and team members in an effective, tactful, and pleasant way

Honest

• Comes across as credible, knowledgeable and sincere
• Is transparent and honest in communications, intentions, and actions.
• Honest about owning up to mistakes made.
• Maintains a high degree of honesty and integrity.
• Is honest about making mistakes and willing to fix them.
• Honesty and integrity are core tenets of interpersonal relationships.
• Gives honest feedback and suggestions for improvement.
• Gives honest opinions when asked.
• Is honest and trustworthy.

Relationships

• Demonstrates willingness to work with others.
• Able to work with individuals at all levels of the Company.
• Builds a strong rapport with co-workers.
• Builds strong relationships with team members.
• Willing to communicate in person instead of through a mobile device.
• Works cooperatively with others in the department.
• Establishes good rapport with employees and customers.
• Able to work closely others who are considered to be difficult to work with.
• Helpful, considerate, and cooperative towards others.

Coaching

• Coaches others how to communicate with influence and persuasion.
• Coaches employees on how their style influences the outcomes of situations.
• Coaches team on how to offer alternative solutions in order to help customers achieve desired results
• Provides resources to enable individuals to develop themselves.
• Encourages team and team members to seek and respond to constructive criticism
• Coaches others whenever possible.
• Provides learning activities to help team members better relate to one another and create a collaborative environment

Leadership

• Adapts management style to meet the needs of the individual or situation.
• Uses knowledge and charisma rather than position, power, or coercion to influence others
• Positively impacts his/her team's morale, sense of belonging, and participation
• Influences others on his/her team to reach goals, improve performance, and try new things
• Expresses ideas in an appropriate manner to overcome resistance, complaints, and frustration from others
• Secures cooperation from and/or persuades others to support his/her solutions and decisions
• Holds team members accountable to commitments made.
• Recognizes and rewards behavior that produces excellent performance.
• Secures commitment from subordinates, supervisors, and members of other departments when working to gain support for ideas or decisions
• Inspires a sense of area pride and culture; co-workers are aware of what makes their area unique.
• Is recognized for his/her influencing skills
• Uses appropriate persuasive techniques when talking with people of varying backgrounds and resistance levels

Openness

• Creates an atmosphere that supports the open expression of ideas
• Is open and approachable
• Values the opinions of others.
• Is open to innovative ideas and suggestions from others
• Maintains an open and accepting manner.
• Is open to input on alternative ways to accomplish objectives
• Open to input on alternative ways to accomplish objectives.
• Will listen to suggestions and advice from others
• Actively listens to others.
• Listens to others, withholding judgment, and comes across as open to all viewpoints
• Encourages others to share ideas to develop team cohesion.
• Seeks input from key people who should be involved in, or will be affected by, decisions.

Recognition

• Offers praise to colleagues who have successfully completed major projects.
• Recognizes the contributions of others.
• Takes time to recognize the efforts of others.
• Recognizes when others do a good job.
• Gives credit where credit is due.
• Shows appreciation for other's work.
• Expresses appreciation of other's work.
• Appreciates the extra efforts made by coworkers.
• Appreciates the work of direct reports and subordinates.
• Encourages others to recognize the work of outstanding employees.

Mediates

• Successfully resolves conflicts and grievances to a win-win solution.
• Strives for win/win solutions
• Effectively manages conflicts by dealing with them directly and immediately
• Successfully mediates conflicts and disagreements.
• Resolves conflicts in a positive way.
• Resolves conflicts and disagreements constructively.
• Facilitates the resolution of conflicts and grievances.
• Defuses hostile/angry individuals in group settings to prevent disruption of work.
• Seeks common ground and collaborative solutions in negotiations with others
• Remains poised and rational in debates, seeking an understanding of all sides
• Able to work through disagreements with co-workers.

Feedback

• Provides constructive feedback in a way that fosters acceptance and development.
• Gives constructive feedback on performance reviews.
• Offers constructive criticism to have a positive impact on performance.
• Gives good advice and suggestions to coworkers.
• Is thoughtful and honest about the feedback they give others.
• Receives feedback (both positive and negative) in a constructive manner.

Diversity and Inclusion

• Embraces the differences in individuals that comprise the team.
• Promotes acceptance of diverse viewpoints from team members.
• Creates diverse teams of individuals with different backgrounds, skills, and abilities.
• Willing to overlook personal differences and focus on completing the task at hand.
• Sees values in the diversity of individuals on the team.
• Accepting of individuals with different cultural backgrounds.
• Fosters a diverse workforce free from discrimination and harassment.

Respect

• Values the input from coworkers.
• Is well respected in the department.
• Respectful of the opinions and ideas of others.
• Is a highly respected individual in the company.
• Respects other members of the team/department.
• Treats others with respect.

Trustworthy

• Is trusted by peers and co-workers; others are willing to confide in him/her
• Is someone you can trust.
• Is a committed and reliable partner.
• Keeps commitments made with coworkers.
• Keeps and maintains confidentiality and trust.
• Is a reliable and dependable worker; will do what they say they are going to do.

Responsive

• Follows up on inquiries in a timely manner.
• Assists those in the department who need help in meeting performance metrics.
• Is willing to lend a hand to those in the department who need help.
• Assists employees that need help.
• Addresses critical customer issues in a timely manner.
• Works diligently to assist customers in finding the right products.
• Responds quickly to inquiries from potential customers.

Role Model

• Is a role model for others demonstrating the importance of interpersonal skills.
• Strives to lead by example to demonstrate the value of interpersonal relationships.
• Demonstrates a high degree of ethics and integrity in the workplace.
• Demonstrates positive behaviors for others to follow.
• Displays positive interactions.
• Understands that stress is part of work and does not let it affect them personally.

Employee Opinion Survey Items

Individuals with high Interpersonal Skills are able to work closely with others through communication, empathy, honesty and openness.



Communication

• I feel that I communicate well at all levels of the organization
• My coworkers have good interpersonal skills and attend to both the content and the context of what was being said
• My colleagues are easily approachable if I need help with something
• My manager communicates initiatives in a clear and actionable manner to the employees
• I know how to apply appropriate communication techniques to meet the needs of the situation
• My coworkers maintain open and regular communication with each other
• My supervisor is a good listener who is attentive to others
• I demonstrate good interpersonal skills through excellent communication with colleagues and customers
• I have no trouble understanding the core issues of conversations

Empathy

• My coworkers demonstrate a compassion and understanding of others
• I am aware of how awareness of how specific actions, or inaction, could affect others
• Members of my team pay close attention to what is being communicated verbally and nonverbally
• I use tact, compassion, and sensitivity in my interactions with others
• My manager is willing to consider understanding the other points of view
• I have empathy toward coworkers
• My team members are willing to consider the other individual's point of view
• People in my department will listen to and interact with customers and team members in an effective, tactful, and pleasant way
• My coworkers anticipates the concerns of other employees

Honest

• My supervisor comes across as a credible, knowledgeable and sincere person
• People working at the Company maintain a high degree of honesty and integrity
• People in my department are honest about owning up to mistakes made and willing to put in the effort to fix them
• I feel my coworkers would give honest opinions when asked
• I feel that the leadership here is honest and trustworthy
• I give honest feedback and suggestions for improvement when asked
• Our department is transparent and honest in communications, intentions, and actions
• I feel that honesty and integrity are core tenets of interpersonal relationships here at the [Company]
• My co-workers are honest about owning up to mistakes that occur

Relationships

• People in my department demonstrate a willingness to work with others
• My manager establishes good rapport with employees and customers
• People in my department are willing to communicate in person instead of through a mobile device
• I feel we work cooperatively with each other in this department
• My manager is able to work with individuals at all levels of the Company
• The current team leader is able to build strong relationships with team members
• I have built a strong rapport with my co-workers
• I feel that I am able to work closely others who may be considered to be difficult to work with
• I feel that I am helpful, considerate, and cooperative towards others

Coaching

• The Company provides resources to enable individuals to develop themselves
• My supervisor gives advice and coaches employees on how their style influences the outcomes of situations
• The department provides learning activities to help associates better relate to one another and create a collaborative environment
• The supervisor encourages team members to seek and respond to constructive criticism
• My director coaches us on how to offer alternative solutions in order to help customers achieve desired results
• The team leader coaches others how to better communicate with influence and persuasion
• My manager coaches others whenever possible

Leadership

• The team leader holds team members accountable to commitments made
• My manager is effective in securing cooperation from and/or persuading others to support his/her solutions and decisions
• Leaders at the Company are able to secure commitment from employees, supervisors, and departments when working to gain support for ideas or decisions
• The company leadership recognizes and rewards behavior that produces excellent performance
• The team leader positively impacts the team's morale, sense of belonging, and participation
• My manager uses appropriate persuasive techniques when talking with people of varying backgrounds and resistance levels
• The team leader uses knowledge and charisma rather than position, power, or coercion to influence the direction of the team
• My supervisor expresses ideas in an appropriate manner to overcome resistance, complaints, and frustration from others
• My manager influences others on the team to reach goals, improve performance, and try new things
• I am able to adapt my management style to meet the needs of the individual or situation
• The department head inspires a sense of area pride and culture; co-workers are aware of what makes their area unique

Openness

• The team is open to input on alternative ways to accomplish objectives
• My manager listens to others, withholding judgment, and comes across as open to all viewpoints
• The supervisor is open and approachable
• My supervisor will listen to suggestions and advice from others
• My manager values the opinions of others
• My manager creates an atmosphere that supports the open expression of ideas
• I maintain an open and accepting manner in my interactions with others
• Our department manager is open to innovative ideas and suggestions from others
• I feel employees in my department are open to input on alternative ways to accomplish objectives
• Leadership seeks input from key people who should be involved in, or will be affected by, decisions
• My team leader encourages others to share ideas to develop team cohesion
• People in our department actively listens to each other

Recognition

• In our department we give credit where credit is due
• Leadership shows appreciation for our work
• My supervisor recognizes the contributions of others
• The manager appreciates the extra efforts made by coworkers
• My manager offers praise to colleagues who have successfully completed major projects
• Our team leader takes time to recognize the efforts of others
• People in my department often express appreciation of other's work
• Leadership recognizes when we do a good job
• Our department encourages others to recognize the work of outstanding employees
• My supervisor appreciates the work of direct reports and subordinates

Mediates

• The team leader facilitates the resolution of conflicts and grievances
• My manager is able to defuse hostile/angry individuals in group settings to prevent disruption of work
• Leadership at the company resolves conflicts in a positive way
• I know how to successfully mediate conflicts and disagreements
• Our supervisor effectively manages conflicts by dealing with them directly and immediately
• In our department we are able to work through disagreements with co-workers
• My supervisor seeks common ground and collaborative solutions in negotiations with others
• My manager remains calm, poised and rational in debates, seeking an understanding of all sides
• My manager successfully resolves conflicts and grievances to a win-win solution
• I strive for win/win solutions
• The HR department is able to resolve conflicts and disagreements constructively

Feedback

• My manager gives good advice and suggestions to coworkers
• My supervisor provides constructive feedback in a way that fosters acceptance and development
• I always offer constructive criticism to have a positive impact on performance
• I receive feedback (both positive and negative) in a constructive manner
• My manager is thoughtful and honest about the feedback they give others
• I gives constructive feedback on performance reviews

Diversity and Inclusion

• People at the company are willing to overlook personal differences and focus on completing the task at hand
• Our department fosters a diverse workforce free from discrimination and harassment
• My manager creates diverse teams of individuals with different backgrounds, skills, and abilities
• Employees in our department embraces the differences in individuals that comprise the team
• Coworkers in my department are accepting of individuals with different cultural backgrounds
• My manager promotes acceptance of diverse viewpoints from team members
• My coworkers see values in the diversity of individuals on the team

Respect

• My manager treats others with respect
• I have respect for the other members of the team/department
• I see the value of input from coworkers
• My manager is a highly respected individual in the company
• My supervisor is well respected in the department
• Employees in the department are respectful of the opinions and ideas of others

Trustworthy

• People in my department are reliable and dependable; they will do what they say they are going to do
• My supervisor is someone you can trust
• The team leader is trusted by peers and co-workers; others are willing to confide in him/her
• The leadership in my department is able to keep and maintain confidentiality and trust
• My coworkers are committed and reliable partners
• Leaders keep their commitments made with the employees

Responsive

• People in my department will follow up on inquiries in a timely manner
• Our department addresses critical customer issues in a timely manner
• Coworkers are willing to lend a hand to those in the department who need help
• People in our department are willing to assist employees that need help
• I am able to respond quickly to inquiries from potential customers
• I work diligently to assist customers in finding the right products
• Coworkers in the department are willing to assist those who need help in meeting performance metrics

Role Model

• My manager is a role model for others demonstrating the importance of interpersonal skills
• I strive to lead by example to demonstrate the value of interpersonal relationships
• My manager demonstrates a high degree of ethics and integrity in the workplace
• Employees in the department demonstrate positive behaviors for others to follow
• My coworkers display positive interactions

Self-Assessment Items

Communication

• You apply appropriate communication techniques to the situation.
• You demonstrate good communication with colleagues and customers.
• You are easily approachable.
• You attend to both the content and the context of what was being said.
• You understand the core issues of conversations.
• You communicate initiatives in a clear and actionable manner to employees.
• You a good listener who is attentive to others. I am a good listener who is attentive to others.
• You maintain open and regular communication with others.
• You communicate well at all levels of the organization.

Empathy

• You use tact, compassion, and sensitivity in interactions with others.
• You anticipate the concerns of other employees.
• I pay close attention to what is being communicated verbally and nonverbally.
• You demonstrate compassion and understanding of others.
• I consider the other individual's point of view.
• You have empathy for coworkers.
• You demonstrate an understanding of other points of view.
• You demonstrate awareness of how specific actions, or inaction, could affect others
• You listen to and interacts with customers and team members in an effective, tactful, and pleasant way

Honest

• You come across as credible, knowledgeable and sincere
• I am transparent and honest in communications, intentions, and actions.
• I maintain a high degree of honesty and integrity.
• You are honest about owning up to mistakes made.
• You believe honesty and integrity are core tenets of interpersonal relationships.
• I am honest about making mistakes and willing to fix them.
• You give honest feedback and suggestions for improvement.
• You give honest opinions when asked.
• You are honest and trustworthy.

Relationships

• You are able to work with individuals at all levels of the company.
• You demonstrate willingness to work with others.
• I build strong relationships with team members.
• You build a strong rapport with co-workers.
• You are willing to communicate in person instead of through a mobile device.
• You establish good rapport with employees and customers.
• You work cooperatively with others in the department.
• You are able to work closely others who are considered to be difficult to work with.
• You are helpful, considerate, and cooperative towards others.

Coaching

• You coach others how to communicate with influence and persuasion.
• You coach team on how to offer alternative solutions in order to help customers achieve desired results
• You coach employees on how your style influences the outcomes of situations.
• You coach others whenever possible.
• You encourage team and team members to seek and respond to constructive criticism
• You provide learning activities to help team members better relate to one another and create a collaborative environment
• You provide resources to enable individuals to develop yourself.

Leadership

• You adapt management style to meet the needs of the individual or situation.
• You use knowledge and charisma rather than position, power, or coercion to influence others
• You influence others on your team to reach goals, improve performance, and try new things
• You positively impacts your team's morale, sense of belonging, and participation
• You express ideas in an appropriate manner to overcome resistance, complaints, and frustration from others
• You secure cooperation from and/or persuades others to support your solutions and decisions
• You hold team members accountable to commitments made.
• You inspire a sense of area pride and culture; co-workers are aware of what makes your area unique.
• You secure commitment from subordinates, supervisors, and members of other departments when working to gain support for ideas or decisions
• You recognize and reward behavior that produces excellent performance.
• You are recognized for your influencing skills
• You use appropriate persuasive techniques when talking with people of varying backgrounds and resistance levels

Openness

• You are open and approachable
• You create an atmosphere that supports the open expression of ideas
• You value the opinions of others.
• You maintain an open and accepting manner.
• You are open to input on alternative ways to accomplish objectives
• You are open to innovative ideas and suggestions from others
• You are open to input on alternative ways to accomplish objectives.
• You listen to others, withholding judgment, and comes across as open to all viewpoints
• You seek input from key people who should be involved in, or will be affected by, decisions.
• You will listen to suggestions and advice from others
• You actively listen to others.
• You encourage others to share ideas to develop team cohesion.

Recognition

• I appreciate the extra efforts made by coworkers.
• I take time to recognize the efforts of others.
• I give credit where credit is due.
• You express appreciation of other's work.
• You recognize the contributions of others.
• I show appreciation for other's work.
• I recognize when others do a good job.
• I offer praise to colleagues who have successfully completed major projects.
• You appreciate the work of direct reports and subordinates.
• You encourage others to recognize the work of outstanding employees.

Mediates

• You effectively manage conflicts by dealing with them directly and immediately
• You strive for win/win solutions
• You successfully resolve conflicts and grievances to a win-win solution.
• You successfully mediate conflicts and disagreements.
• You defuse hostile/angry individuals in group settings to prevent disruption of work.
• You facilitate the resolution of conflicts and grievances.
• You resolve conflicts in a positive way.
• You resolve conflicts and disagreements constructively.
• You are able to work through disagreements with co-workers.
• You seek common ground and collaborative solutions in negotiations with others
• You remain poised and rational in debates, seeking an understanding of all sides

Feedback

• You provide constructive feedback in a way that fosters acceptance and development.
• I am thoughtful and honest about the feedback I give others.
• I offer constructive criticism to have a positive impact on performance.
• You give good advice and suggestions to coworkers.
• I give constructive feedback on performance reviews.
• You receive feedback (both positive and negative) in a constructive manner.

Diversity and Inclusion

• You see value in the diversity of individuals on the team.
• I promote acceptance of diverse viewpoints from team members.
• I embrace the differences in individuals that comprise the team.
• I am willing to overlook personal differences and focus on completing the task at hand.
• I create diverse teams of individuals with different backgrounds, skills, and abilities.
• You accepting of individuals with different cultural backgrounds.
• You foster a diverse workforce free from discrimination and harassment.

Respect

• I respect other members of the team/department.
• You are respectful of the opinions and ideas of others.
• I am a highly respected individual in the company.
• I value the input from coworkers.
• I am well respected in the department.
• You treat others with respect.

Trustworthy

• I am someone you can trust.
• I am a committed and reliable partner.
• I keep commitments made with coworkers.
• You are trusted by peers and co-workers; others are willing to confide in him/her
• You keep and maintain confidentiality and trust.
• You are a reliable and dependable worker; you will do what you say you would do.

Responsive

• I respond quickly to inquiries from potential customers.
• You address critical customer issues in a timely manner.
• You assist those in the department who need help in meeting performance metrics.
• I work diligently to assist customers in finding the right products.
• I am willing to lend a hand to those in the department who need help.
• I follow up on inquiries in a timely manner.
• I assist employees that need help.

Role Model

• You are a role model for others demonstrating the importance of interpersonal skills.
• I demonstrate positive behaviors for others to follow.
• You strive to lead by example to demonstrate the value of interpersonal relationships.
• I demonstrate a high degree of ethics and integrity in the workplace.
• You display positive interactions.
• You understand that stress is part of work and does not let it affect them personally.

Job Application

Communication

• Would others say that you are easily approachable?
• How do you apply the appropriate communication techniques to different situations?
• How do you maintain open and regular communication with others?
• Are you a good listener who is attentive to others?
• Give an example of how you understood the core issues of a conversation?
• Do you attend to both the content and the context of what was being said? Can you give an example?
• Have you communicated initiatives in a clear and actionable manner to employees? Explain.
• Would others say that you communicate well at all levels of the organization?
• Give examples of how you demonstrated good communication with colleagues and customers.

Empathy

• Do you always pay close attention to what is being communicated verbally and nonverbally?
• Would others describe you as someone who uses tact, compassion, and sensitivity in interactions with them?
• When do you consider the other individual's point of view?
• Give an example of when you demonstrated an understanding of other points of view.
• Do you anticipate the concerns of other employees? Example?
• Describe a situation in which you demonstrated an awareness of how specific actions, or inaction, could affect others.
• Do you listen to and interact with customers and team members in an effective, tactful, and pleasant way? Explain.
• How do you demonstrate a compassion and understanding of others?
• Do you have empathy for coworkers? Can you give an example?

Honest

• Are honesty and integrity your core tenets of interpersonal relationships? Explain.
• When completing assessments of others, do you give honest feedback and suggestions for improvement?
• Do your colleagues view you as credible, knowledgeable and sincere? Give examples of interactions which support this.
• Would others describe you as honest and trustworthy? Can you describe interactions that support this view?
• Do you always give honest opinions when asked?
• Are you honest about owning up to mistakes made? Can you give an example?
• Do you maintain a high degree of honesty and integrity?
• Are you transparent and honest in communications, intentions, and actions?
• Are you honest about making mistakes and willing to fix them?

Relationships

• Describe how you build strong relationships with team members.
• Do you consider yourself able to work closely others who are difficult to work with? Explain.
• Do you build a strong rapport with co-workers? Elaborate.
• A you helpful, considerate, and cooperative towards others? Give examples.
• How do you demonstrate a willingness to work with others?
• How do you establish a good rapport with employees and customers?
• Do you feel you are more willing to communicate in person instead of through a mobile device?
• Have you worked cooperatively with others in the department?
• Are you able to work with individuals at all levels of the Company?

Coaching

• Explain how you would coach a team on how to offer alternative solutions in order to help customers achieve desired results.
• Do you coach others on how to communicate with influence and persuasion?
• Do you encourage team and team members to seek and respond to constructive criticism?
• Have you coached employees on how their style influences the outcomes of situations?
• Do you provide learning activities to help team members better relate to one another and create a collaborative environment?
• Have you provided resources to enable individuals to develop themselves?
• Describe how you coach others whenever possible.

Leadership

• Do you inspire a sense of area pride and culture? Are co-workers aware of what makes their area unique?
• Explain how you would use persuasive techniques when talking with people of varying backgrounds and resistance levels.
• Do you adapt your management style to meet the needs of the individual or situation? Explain.
• Are you recognized for your influencing skills?
• Describe how you would hold team members accountable to commitments made.
• Have you ever had to use knowledge and charisma rather than position, power, or coercion to influence others?
• Give examples of how you expressed ideas in an appropriate manner to overcome resistance, complaints, and frustration from others.
• Do you positively impact your team's morale, sense of belonging, and participation?
• Describe how you would secure cooperation from and/or persuade others to support your solutions and decisions.
• Give examples of how you recognized and rewarded behavior that produced excellent performance.
• How do you secure commitment from subordinates, supervisors, and members of other departments when working to gain support for ideas or decisions?
• Give examples of when you influenced others on your team to reach goals, improve performance, and try new things.

Openness

• Do you regularly listen to others, withholding judgment, so that you come across as open to all viewpoints?
• Do you value the opinions of others?
• Do you encourage others to share ideas to develop team cohesion?
• Are you open to input on alternative ways to accomplish objectives?
• How do you maintain an open and accepting manner?
• Are you open to input on alternative ways to accomplish objectives?
• Give examples of how you listed to suggestions and advice from others.
• Have you created an atmosphere that supported the open expression of ideas? When and how?
• Do you actively listens to others?
• Would others describe you as open to innovative ideas and suggestions?
• Describe how you would seek input from key people who should be involved in, or will be affected by, decisions.
• Are you open and approachable?

Recognition

• How do you express appreciation of other's work?
• Do you take the time to recognize the efforts of others?
• When have you shown appreciation for other's work?
• How do you recognize the contributions of others?
• Do you give credit where credit is due?
• Give an example of when you encouraged others to recognize the work of outstanding employees.
• Give an example of how you offered praise to colleagues who have successfully completed major projects.
• Describe how you regularly appreciate the work of direct reports and subordinates.
• Describe how you would recognize when others do a good job?
• How do you appreciate the extra efforts made by coworkers?

Mediates

• Have you ever successfully resolved conflicts and grievances to a win-win solution? Explain.
• Are you able to work through disagreements with co-workers?
• Do you often seek common ground and collaborative solutions in negotiations with others?
• How do you defuse hostile/angry individuals in group settings to prevent disruption of work?
• Explain how you would strive for win/win solutions?
• How do you facilitate the resolution of conflicts and grievances?
• How do you resolve conflicts in a positive way?
• Describe how you would successfully mediate conflicts and disagreements?
• Give an example of when you remained poised and rational in a debate, seeking an understanding of all sides?
• How do you effectively manage conflicts? By dealing with them directly and immediately? Give an example.
• How do you resolve conflicts and disagreements constructively?

Feedback

• Have you receives feedback (both positive and negative) in a constructive manner?
• Describe examples of when you gave good advice and suggestions to coworkers.
• Do you offer constructive criticism to have a positive impact on performance?
• Are you thoughtful and honest about the feedback you give others? Explain.
• Have you provided constructive feedback in a way that fostered acceptance and development?
• Do you give constructive feedback on performance reviews?

Diversity and Inclusion

• Explain how you see value in the diversity of individuals on the team.
• Are you willing to overlook personal differences and focus on completing the task at hand?
• How do you create diverse teams of individuals with different backgrounds, skills, and abilities?
• How do you foster a diverse workforce free from discrimination and harassment?
• What would you do to promote acceptance of diverse viewpoints from team members?
• Describe how you embrace the differences in individuals that comprise the team.
• Are you accepting of individuals with different cultural backgrounds?

Respect

• Are you viewed as a highly respected individual in the company? Can you elaborate?
• Are you well respected in the department?
• Do you value the input from coworkers?
• Describe how you treat others with respect?
• Are you respectful of the opinions and ideas of others?
• Give examples of how you respected other members of the team/department?

Trustworthy

• Would others say that you are someone who can be trusted?
• Are you trusted by peers and co-workers? Are others willing to confide in you? Give examples.
• Are you a reliable and dependable worker? Will you do what you say you are going to do?
• Do you keep and maintain confidentiality and trust?
• Are you a committed and reliable partner?
• Do you keep commitments made with coworkers? Give examples.

Responsive

• Explain how you would work diligently to assist customers in finding the right products.
• Do you address critical customer issues in a timely manner?
• Do you regularly respond quickly to inquiries from potential customers?
• Are you willing to lend a hand to those in the department who need help? Elaborate.
• Do you follow up on inquiries in a timely manner? Describe when this happened.
• How would you assist those in the department who may need help in meeting performance metrics? Any examples?
• Give examples of when you assisted employees that needed your help.

Role Model

• Do you demonstrate positive behaviors for others to follow?
• Are you a role model for others demonstrating the importance of interpersonal skills?
• Explain how you demonstrate a high degree of ethics and integrity in the workplace?
• How do you display positive interactions?
• How do you lead by example to demonstrate the value of interpersonal relationships?

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