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HR-Survey > Competency Model

Questionnaire Items Measuring Interpersonal Skills

Interpersonal Skills in the workplace are a key driver for enabling employees to work together and collaborate productively. Here are some components of interpersonal skills at work:

• Communication Working with others requires communication skills to coordinate your work.
• Empathy Being able to see another person's point of view enables you to better coordinate your actions.
• Honest
• Relationships
• Coaching
• Leadership
• Openness

A person with initiative is one who is proactive and willing/eager to take on responsibilities contribute to the success and continuous improvement of the department/organization.

360-Degree Feedback Questionnaire Items

The Interpersonal Skills competency in a 360-Degree Feedback assessment includes items measuring the ability to communicate, have empathy, be honest, have strong relationships.

Communication

• Applies appropriate communication techniques to the situation.
• Communicates initiatives in a clear and actionable manner to employees.
• A good listener who is attentive to others.
• Attends to both the content and the context of what was being said.
• Communicates well at all levels of the organization.
• Demonstrates good communication with colleagues and customers.
• Easily approachable.
• Maintains open and regular communication with others.
• Understands the core issues of conversations.

Empathy

• Anticipates the concerns of other employees.
• Uses tact, compassion, and sensitivity in interactions with others.
• Pays close attention to what is being communicated verbally and nonverbally.
• Demonstrates compassion and understanding of others.
• Considers the other individual's point of view.
• Has empathy for coworkers.
• Demonstrates an understanding of other points of view.
• Demonstrates awareness of how specific actions, or inaction, could affect others
• Listens to and interacts with customers and team members in an effective, tactful, and pleasant way

Honest

• Comes across as credible, knowledgeable and sincere
• Honest about owning up to mistakes made.
• Is honest about making mistakes and willing to fix them.
• Maintains a high degree of honesty and integrity.
• Is transparent and honest in communications, intentions, and actions.
• Honesty and integrity are core tenets of interpersonal relationships.
• Gives honest feedback and suggestions for improvement.
• Gives honest opinions when asked.
• Is honest and trustworthy.

Relationships

• Demonstrates willingness to work with others.
• Able to work with individuals at all levels of the Company.
• Builds strong relationships with team members.
• Builds a strong rapport with co-workers.
• Willing to communicate in person instead of through a mobile device.
• Establishes good rapport with employees and customers.
• Works cooperatively with others in the department.
• Helpful, considerate, and cooperative towards others.
• Able to work closely others who are considered to be difficult to work with.

Coaching

• Coaches others how to communicate with influence and persuasion.
• Coaches team on how to offer alternative solutions in order to help customers achieve desired results
• Coaches employees on how their style influences the outcomes of situations.
• Provides resources to enable individuals to develop themselves.
• Coaches others whenever possible.
• Provides learning activities to help team members better relate to one another and create a collaborative environment
• Encourages team and team members to seek and respond to constructive criticism

Leadership

• Adapts management style to meet the needs of the individual or situation.
• Uses knowledge and charisma rather than position, power, or coercion to influence others
• Positively impacts his/her team's morale, sense of belonging, and participation
• Influences others on his/her team to reach goals, improve performance, and try new things
• Expresses ideas in an appropriate manner to overcome resistance, complaints, and frustration from others
• Holds team members accountable to commitments made.
• Secures cooperation from and/or persuades others to support his/her solutions and decisions
• Secures commitment from subordinates, supervisors, and members of other departments when working to gain support for ideas or decisions
• Inspires a sense of area pride and culture; co-workers are aware of what makes their area unique.
• Uses appropriate persuasive techniques when talking with people of varying backgrounds and resistance levels
• Recognizes and rewards behavior that produces excellent performance.
• Is recognized for his/her influencing skills

Openness

• Creates an atmosphere that supports the open expression of ideas
• Is open and approachable
• Values the opinions of others.
• Is open to input on alternative ways to accomplish objectives
• Maintains an open and accepting manner.
• Is open to innovative ideas and suggestions from others
• Open to input on alternative ways to accomplish objectives.
• Listens to others, withholding judgment, and comes across as open to all viewpoints
• Seeks input from key people who should be involved in, or will be affected by, decisions.
• Actively listens to others.
• Encourages others to share ideas to develop team cohesion.
• Will listen to suggestions and advice from others

Recognition

• Offers praise to colleagues who have successfully completed major projects.
• Expresses appreciation of other's work.
• Shows appreciation for other's work.
• Recognizes when others do a good job.
• Appreciates the extra efforts made by coworkers.
• Recognizes the contributions of others.
• Takes time to recognize the efforts of others.
• Gives credit where credit is due.
• Appreciates the work of direct reports and subordinates.
• Encourages others to recognize the work of outstanding employees.

Mediates

• Strives for win/win solutions
• Successfully resolves conflicts and grievances to a win-win solution.
• Effectively manages conflicts by dealing with them directly and immediately
• Successfully mediates conflicts and disagreements.
• Facilitates the resolution of conflicts and grievances.
• Defuses hostile/angry individuals in group settings to prevent disruption of work.
• Resolves conflicts in a positive way.
• Resolves conflicts and disagreements constructively.
• Remains poised and rational in debates, seeking an understanding of all sides
• Able to work through disagreements with co-workers.
• Seeks common ground and collaborative solutions in negotiations with others

Feedback

• Provides constructive feedback in a way that fosters acceptance and development.
• Offers constructive criticism to have a positive impact on performance.
• Gives good advice and suggestions to coworkers.
• Is thoughtful and honest about the feedback they give others.
• Gives constructive feedback on performance reviews.
• Receives feedback (both positive and negative) in a constructive manner.

Diversity and Inclusion

• Creates diverse teams of individuals with different backgrounds, skills, and abilities.
• Willing to overlook personal differences and focus on completing the task at hand.
• Embraces the differences in individuals that comprise the team.
• Promotes acceptance of diverse viewpoints from team members.
• Sees values in the diversity of individuals on the team.
• Accepting of individuals with different cultural backgrounds.
• Fosters a diverse workforce free from discrimination and harassment.

Respect

• Is a highly respected individual in the company.
• Values the input from coworkers.
• Respects other members of the team/department.
• Respectful of the opinions and ideas of others.
• Is well respected in the department.
• Treats others with respect.

Trustworthy

• Is a committed and reliable partner.
• Is trusted by peers and co-workers; others are willing to confide in him/her
• Keeps commitments made with coworkers.
• Is someone you can trust.
• Keeps and maintains confidentiality and trust.
• Is a reliable and dependable worker; will do what they say they are going to do.

Responsive

• Responds quickly to inquiries from potential customers.
• Is willing to lend a hand to those in the department who need help.
• Assists those in the department who need help in meeting performance metrics.
• Works diligently to assist customers in finding the right products.
• Follows up on inquiries in a timely manner.
• Assists employees that need help.
• Addresses critical customer issues in a timely manner.

Role Model

• Is a role model for others demonstrating the importance of interpersonal skills.
• Demonstrates a high degree of ethics and integrity in the workplace.
• Demonstrates positive behaviors for others to follow.
• Strives to lead by example to demonstrate the value of interpersonal relationships.
• Displays positive interactions.
• Understands that stress is part of work and does not let it affect them personally.

Employee Opinion Survey Items

Individuals with high Interpersonal Skills are able to work closely with others through communication, empathy, honesty and openness.

Communication

• My coworkers have good interpersonal skills and attend to both the content and the context of what was being said
• I feel that I communicate well at all levels of the organization
• My supervisor is a good listener who is attentive to others
• My colleagues are easily approachable if I need help with something
• I have no trouble understanding the core issues of conversations
• I demonstrate good interpersonal skills through excellent communication with colleagues and customers
• I know how to apply appropriate communication techniques to meet the needs of the situation
• My manager communicates initiatives in a clear and actionable manner to the employees
• My coworkers maintain open and regular communication with each other

Empathy

• I use tact, compassion, and sensitivity in my interactions with others
• My team members are willing to consider the other individual's point of view
• My coworkers demonstrate a compassion and understanding of others
• I am aware of how awareness of how specific actions, or inaction, could affect others
• I have empathy toward coworkers
• My coworkers anticipates the concerns of other employees
• People in my department will listen to and interact with customers and team members in an effective, tactful, and pleasant way
• Members of my team pay close attention to what is being communicated verbally and nonverbally
• My manager is willing to consider understanding the other points of view

Honest

• My co-workers are honest about owning up to mistakes that occur
• Our department is transparent and honest in communications, intentions, and actions
• My supervisor comes across as a credible, knowledgeable and sincere person
• I feel that honesty and integrity are core tenets of interpersonal relationships here at the [Company]
• I give honest feedback and suggestions for improvement when asked
• People working at the Company maintain a high degree of honesty and integrity
• I feel my coworkers would give honest opinions when asked
• People in my department are honest about owning up to mistakes made and willing to put in the effort to fix them
• I feel that the leadership here is honest and trustworthy

Relationships

• My manager establishes good rapport with employees and customers
• I feel that I am helpful, considerate, and cooperative towards others
• I feel that I am able to work closely others who may be considered to be difficult to work with
• People in my department are willing to communicate in person instead of through a mobile device
• My manager is able to work with individuals at all levels of the Company
• People in my department demonstrate a willingness to work with others
• The current team leader is able to build strong relationships with team members
• I feel we work cooperatively with each other in this department
• I have built a strong rapport with my co-workers

Coaching

• My director coaches us on how to offer alternative solutions in order to help customers achieve desired results
• The Company provides resources to enable individuals to develop themselves
• The department provides learning activities to help associates better relate to one another and create a collaborative environment
• My supervisor gives advice and coaches employees on how their style influences the outcomes of situations
• The supervisor encourages team members to seek and respond to constructive criticism
• The team leader coaches others how to better communicate with influence and persuasion
• My manager coaches others whenever possible

Leadership

• I am able to adapt my management style to meet the needs of the individual or situation
• The company leadership recognizes and rewards behavior that produces excellent performance
• The team leader holds team members accountable to commitments made
• The department head inspires a sense of area pride and culture; co-workers are aware of what makes their area unique
• The team leader positively impacts the team's morale, sense of belonging, and participation
• The team leader uses knowledge and charisma rather than position, power, or coercion to influence the direction of the team
• My supervisor expresses ideas in an appropriate manner to overcome resistance, complaints, and frustration from others
• My manager influences others on the team to reach goals, improve performance, and try new things
• My manager uses appropriate persuasive techniques when talking with people of varying backgrounds and resistance levels
• Leaders at the Company are able to secure commitment from employees, supervisors, and departments when working to gain support for ideas or decisions
• My manager is effective in securing cooperation from and/or persuading others to support his/her solutions and decisions

Openness

• I feel employees in my department are open to input on alternative ways to accomplish objectives
• My team leader encourages others to share ideas to develop team cohesion
• My manager listens to others, withholding judgment, and comes across as open to all viewpoints
• The supervisor is open and approachable
• I maintain an open and accepting manner in my interactions with others
• My manager values the opinions of others
• My manager creates an atmosphere that supports the open expression of ideas
• The team is open to input on alternative ways to accomplish objectives
• Leadership seeks input from key people who should be involved in, or will be affected by, decisions
• People in our department actively listens to each other
• My supervisor will listen to suggestions and advice from others
• Our department manager is open to innovative ideas and suggestions from others

Recognition

• The manager appreciates the extra efforts made by coworkers
• Our department encourages others to recognize the work of outstanding employees
• My supervisor appreciates the work of direct reports and subordinates
• My supervisor recognizes the contributions of others
• My manager offers praise to colleagues who have successfully completed major projects
• People in my department often express appreciation of other's work
• Leadership recognizes when we do a good job
• In our department we give credit where credit is due
• Leadership shows appreciation for our work
• Our team leader takes time to recognize the efforts of others

Mediates

• I know how to successfully mediate conflicts and disagreements
• My manager is able to defuse hostile/angry individuals in group settings to prevent disruption of work
• My manager remains calm, poised and rational in debates, seeking an understanding of all sides
• The HR department is able to resolve conflicts and disagreements constructively
• The team leader facilitates the resolution of conflicts and grievances
• I strive for win/win solutions
• Our supervisor effectively manages conflicts by dealing with them directly and immediately
• Leadership at the company resolves conflicts in a positive way
• My manager successfully resolves conflicts and grievances to a win-win solution
• In our department we are able to work through disagreements with co-workers
• My supervisor seeks common ground and collaborative solutions in negotiations with others

Feedback

• My manager gives good advice and suggestions to coworkers
• I gives constructive feedback on performance reviews
• I always offer constructive criticism to have a positive impact on performance
• I receive feedback (both positive and negative) in a constructive manner
• My supervisor provides constructive feedback in a way that fosters acceptance and development
• My manager is thoughtful and honest about the feedback they give others

Diversity and Inclusion

• Our department fosters a diverse workforce free from discrimination and harassment
• My manager creates diverse teams of individuals with different backgrounds, skills, and abilities
• My coworkers see values in the diversity of individuals on the team
• My manager promotes acceptance of diverse viewpoints from team members
• Coworkers in my department are accepting of individuals with different cultural backgrounds
• People at the company are willing to overlook personal differences and focus on completing the task at hand
• Employees in our department embraces the differences in individuals that comprise the team

Respect

• Employees in the department are respectful of the opinions and ideas of others
• My supervisor is well respected in the department
• I have respect for the other members of the team/department
• My manager is a highly respected individual in the company
• My manager treats others with respect
• I see the value of input from coworkers

Trustworthy

• My coworkers are committed and reliable partners
• The team leader is trusted by peers and co-workers; others are willing to confide in him/her
• The leadership in my department is able to keep and maintain confidentiality and trust
• People in my department are reliable and dependable; they will do what they say they are going to do
• My supervisor is someone you can trust
• Leaders keep their commitments made with the employees

Responsive

• Coworkers in the department are willing to assist those who need help in meeting performance metrics
• I work diligently to assist customers in finding the right products
• Our department addresses critical customer issues in a timely manner
• Coworkers are willing to lend a hand to those in the department who need help
• People in our department are willing to assist employees that need help
• People in my department will follow up on inquiries in a timely manner
• I am able to respond quickly to inquiries from potential customers

Role Model

• My manager is a role model for others demonstrating the importance of interpersonal skills
• My coworkers display positive interactions
• Employees in the department demonstrate positive behaviors for others to follow
• I strive to lead by example to demonstrate the value of interpersonal relationships
• My manager demonstrates a high degree of ethics and integrity in the workplace

Self-Assessment Items

Communication

• You apply appropriate communication techniques to the situation.
• You a good listener who is attentive to others. I am a good listener who is attentive to others.
• You demonstrate good communication with colleagues and customers.
• You attend to both the content and the context of what was being said.
• You understand the core issues of conversations.
• You are easily approachable.
• You communicate initiatives in a clear and actionable manner to employees.
• You communicate well at all levels of the organization.
• You maintain open and regular communication with others.

Empathy

• You anticipate the concerns of other employees.
• You use tact, compassion, and sensitivity in interactions with others.
• I pay close attention to what is being communicated verbally and nonverbally.
• I consider the other individual's point of view.
• You demonstrate compassion and understanding of others.
• You demonstrate an understanding of other points of view.
• You have empathy for coworkers.
• You listen to and interacts with customers and team members in an effective, tactful, and pleasant way
• You demonstrate awareness of how specific actions, or inaction, could affect others

Honest

• You come across as credible, knowledgeable and sincere
• You believe honesty and integrity are core tenets of interpersonal relationships.
• I am transparent and honest in communications, intentions, and actions.
• I maintain a high degree of honesty and integrity.
• You are honest about owning up to mistakes made.
• I am honest about making mistakes and willing to fix them.
• You give honest feedback and suggestions for improvement.
• You give honest opinions when asked.
• You are honest and trustworthy.

Relationships

• You are able to work with individuals at all levels of the company.
• You demonstrate willingness to work with others.
• You build a strong rapport with co-workers.
• I build strong relationships with team members.
• You are willing to communicate in person instead of through a mobile device.
• You establish good rapport with employees and customers.
• You work cooperatively with others in the department.
• You are able to work closely others who are considered to be difficult to work with.
• You are helpful, considerate, and cooperative towards others.

Coaching

• You coach others how to communicate with influence and persuasion.
• You coach team on how to offer alternative solutions in order to help customers achieve desired results
• You coach employees on how your style influences the outcomes of situations.
• You coach others whenever possible.
• You provide learning activities to help team members better relate to one another and create a collaborative environment
• You encourage team and team members to seek and respond to constructive criticism
• You provide resources to enable individuals to develop yourself.

Leadership

• You adapt management style to meet the needs of the individual or situation.
• You use knowledge and charisma rather than position, power, or coercion to influence others
• You influence others on your team to reach goals, improve performance, and try new things
• You positively impacts your team's morale, sense of belonging, and participation
• You express ideas in an appropriate manner to overcome resistance, complaints, and frustration from others
• You secure cooperation from and/or persuades others to support your solutions and decisions
• You hold team members accountable to commitments made.
• You secure commitment from subordinates, supervisors, and members of other departments when working to gain support for ideas or decisions
• You use appropriate persuasive techniques when talking with people of varying backgrounds and resistance levels
• You inspire a sense of area pride and culture; co-workers are aware of what makes your area unique.
• You recognize and reward behavior that produces excellent performance.
• You are recognized for your influencing skills

Openness

• You create an atmosphere that supports the open expression of ideas
• You are open and approachable
• You value the opinions of others.
• You are open to innovative ideas and suggestions from others
• You maintain an open and accepting manner.
• You are open to input on alternative ways to accomplish objectives
• You are open to input on alternative ways to accomplish objectives.
• You encourage others to share ideas to develop team cohesion.
• You will listen to suggestions and advice from others
• You actively listen to others.
• You listen to others, withholding judgment, and comes across as open to all viewpoints
• You seek input from key people who should be involved in, or will be affected by, decisions.

Recognition

• You recognize the contributions of others.
• I show appreciation for other's work.
• I take time to recognize the efforts of others.
• You express appreciation of other's work.
• I give credit where credit is due.
• I offer praise to colleagues who have successfully completed major projects.
• I recognize when others do a good job.
• I appreciate the extra efforts made by coworkers.
• You appreciate the work of direct reports and subordinates.
• You encourage others to recognize the work of outstanding employees.

Mediates

• You strive for win/win solutions
• You successfully resolve conflicts and grievances to a win-win solution.
• You effectively manage conflicts by dealing with them directly and immediately
• You successfully mediate conflicts and disagreements.
• You facilitate the resolution of conflicts and grievances.
• You defuse hostile/angry individuals in group settings to prevent disruption of work.
• You resolve conflicts in a positive way.
• You resolve conflicts and disagreements constructively.
• You are able to work through disagreements with co-workers.
• You seek common ground and collaborative solutions in negotiations with others
• You remain poised and rational in debates, seeking an understanding of all sides

Feedback

• You provide constructive feedback in a way that fosters acceptance and development.
• You give good advice and suggestions to coworkers.
• I offer constructive criticism to have a positive impact on performance.
• I give constructive feedback on performance reviews.
• I am thoughtful and honest about the feedback I give others.
• You receive feedback (both positive and negative) in a constructive manner.

Diversity and Inclusion

• I am willing to overlook personal differences and focus on completing the task at hand.
• You see value in the diversity of individuals on the team.
• I embrace the differences in individuals that comprise the team.
• I promote acceptance of diverse viewpoints from team members.
• I create diverse teams of individuals with different backgrounds, skills, and abilities.
• You accepting of individuals with different cultural backgrounds.
• You foster a diverse workforce free from discrimination and harassment.

Respect

• I am a highly respected individual in the company.
• You are respectful of the opinions and ideas of others.
• I respect other members of the team/department.
• I value the input from coworkers.
• I am well respected in the department.
• You treat others with respect.

Trustworthy

• You are trusted by peers and co-workers; others are willing to confide in him/her
• I am someone you can trust.
• I keep commitments made with coworkers.
• I am a committed and reliable partner.
• You keep and maintain confidentiality and trust.
• You are a reliable and dependable worker; you will do what you say you would do.

Responsive

• I assist employees that need help.
• I respond quickly to inquiries from potential customers.
• You assist those in the department who need help in meeting performance metrics.
• I follow up on inquiries in a timely manner.
• I am willing to lend a hand to those in the department who need help.
• I work diligently to assist customers in finding the right products.
• You address critical customer issues in a timely manner.

Role Model

• You are a role model for others demonstrating the importance of interpersonal skills.
• I demonstrate a high degree of ethics and integrity in the workplace.
• I demonstrate positive behaviors for others to follow.
• You strive to lead by example to demonstrate the value of interpersonal relationships.
• You display positive interactions.
• You understand that stress is part of work and does not let it affect them personally.

Job Application

Communication

• Give examples of how you demonstrated good communication with colleagues and customers.
• How do you apply the appropriate communication techniques to different situations?
• Do you attend to both the content and the context of what was being said? Can you give an example?
• Would others say that you are easily approachable?
• Give an example of how you understood the core issues of a conversation?
• How do you maintain open and regular communication with others?
• Would others say that you communicate well at all levels of the organization?
• Are you a good listener who is attentive to others?
• Have you communicated initiatives in a clear and actionable manner to employees? Explain.

Empathy

• How do you demonstrate a compassion and understanding of others?
• Do you have empathy for coworkers? Can you give an example?
• When do you consider the other individual's point of view?
• Give an example of when you demonstrated an understanding of other points of view.
• Would others describe you as someone who uses tact, compassion, and sensitivity in interactions with them?
• Do you listen to and interact with customers and team members in an effective, tactful, and pleasant way? Explain.
• Describe a situation in which you demonstrated an awareness of how specific actions, or inaction, could affect others.
• Do you anticipate the concerns of other employees? Example?
• Do you always pay close attention to what is being communicated verbally and nonverbally?

Honest

• Do you maintain a high degree of honesty and integrity?
• Do your colleagues view you as credible, knowledgeable and sincere? Give examples of interactions which support this.
• Would others describe you as honest and trustworthy? Can you describe interactions that support this view?
• Are you honest about owning up to mistakes made? Can you give an example?
• Are you transparent and honest in communications, intentions, and actions?
• Are honesty and integrity your core tenets of interpersonal relationships? Explain.
• Are you honest about making mistakes and willing to fix them?
• When completing assessments of others, do you give honest feedback and suggestions for improvement?
• Do you always give honest opinions when asked?

Relationships

• Have you worked cooperatively with others in the department?
• A you helpful, considerate, and cooperative towards others? Give examples.
• How do you demonstrate a willingness to work with others?
• Do you feel you are more willing to communicate in person instead of through a mobile device?
• Are you able to work with individuals at all levels of the Company?
• Describe how you build strong relationships with team members.
• How do you establish a good rapport with employees and customers?
• Do you build a strong rapport with co-workers? Elaborate.
• Do you consider yourself able to work closely others who are difficult to work with? Explain.

Coaching

• Do you encourage team and team members to seek and respond to constructive criticism?
• Do you provide learning activities to help team members better relate to one another and create a collaborative environment?
• Do you coach others on how to communicate with influence and persuasion?
• Have you coached employees on how their style influences the outcomes of situations?
• Have you provided resources to enable individuals to develop themselves?
• Describe how you coach others whenever possible.
• Explain how you would coach a team on how to offer alternative solutions in order to help customers achieve desired results.

Leadership

• Do you adapt your management style to meet the needs of the individual or situation? Explain.
• Give examples of how you expressed ideas in an appropriate manner to overcome resistance, complaints, and frustration from others.
• Are you recognized for your influencing skills?
• Have you ever had to use knowledge and charisma rather than position, power, or coercion to influence others?
• Give examples of how you recognized and rewarded behavior that produced excellent performance.
• Describe how you would secure cooperation from and/or persuade others to support your solutions and decisions.
• Do you positively impact your team's morale, sense of belonging, and participation?
• How do you secure commitment from subordinates, supervisors, and members of other departments when working to gain support for ideas or decisions?
• Give examples of when you influenced others on your team to reach goals, improve performance, and try new things.
• Describe how you would hold team members accountable to commitments made.
• Do you inspire a sense of area pride and culture? Are co-workers aware of what makes their area unique?
• Explain how you would use persuasive techniques when talking with people of varying backgrounds and resistance levels.

Openness

• How do you maintain an open and accepting manner?
• Do you value the opinions of others?
• Describe how you would seek input from key people who should be involved in, or will be affected by, decisions.
• Do you regularly listen to others, withholding judgment, so that you come across as open to all viewpoints?
• Have you created an atmosphere that supported the open expression of ideas? When and how?
• Give examples of how you listed to suggestions and advice from others.
• Would others describe you as open to innovative ideas and suggestions?
• Do you actively listens to others?
• Are you open and approachable?
• Are you open to input on alternative ways to accomplish objectives?
• Do you encourage others to share ideas to develop team cohesion?
• Are you open to input on alternative ways to accomplish objectives?

Recognition

• How do you appreciate the extra efforts made by coworkers?
• Describe how you regularly appreciate the work of direct reports and subordinates.
• Give an example of how you offered praise to colleagues who have successfully completed major projects.
• Do you take the time to recognize the efforts of others?
• How do you express appreciation of other's work?
• Give an example of when you encouraged others to recognize the work of outstanding employees.
• Do you give credit where credit is due?
• Describe how you would recognize when others do a good job?
• How do you recognize the contributions of others?
• When have you shown appreciation for other's work?

Mediates

• How do you resolve conflicts and disagreements constructively?
• How do you defuse hostile/angry individuals in group settings to prevent disruption of work?
• Have you ever successfully resolved conflicts and grievances to a win-win solution? Explain.
• Give an example of when you remained poised and rational in a debate, seeking an understanding of all sides?
• Describe how you would successfully mediate conflicts and disagreements?
• Do you often seek common ground and collaborative solutions in negotiations with others?
• Explain how you would strive for win/win solutions?
• Are you able to work through disagreements with co-workers?
• How do you effectively manage conflicts? By dealing with them directly and immediately? Give an example.
• How do you resolve conflicts in a positive way?
• How do you facilitate the resolution of conflicts and grievances?

Feedback

• Describe examples of when you gave good advice and suggestions to coworkers.
• Have you provided constructive feedback in a way that fostered acceptance and development?
• Are you thoughtful and honest about the feedback you give others? Explain.
• Have you receives feedback (both positive and negative) in a constructive manner?
• Do you offer constructive criticism to have a positive impact on performance?
• Do you give constructive feedback on performance reviews?

Diversity and Inclusion

• How do you create diverse teams of individuals with different backgrounds, skills, and abilities?
• Are you accepting of individuals with different cultural backgrounds?
• Describe how you embrace the differences in individuals that comprise the team.
• Are you willing to overlook personal differences and focus on completing the task at hand?
• How do you foster a diverse workforce free from discrimination and harassment?
• What would you do to promote acceptance of diverse viewpoints from team members?
• Explain how you see value in the diversity of individuals on the team.

Respect

• Do you value the input from coworkers?
• Give examples of how you respected other members of the team/department?
• Are you respectful of the opinions and ideas of others?
• Are you viewed as a highly respected individual in the company? Can you elaborate?
• Are you well respected in the department?
• Describe how you treat others with respect?

Trustworthy

• Do you keep commitments made with coworkers? Give examples.
• Are you trusted by peers and co-workers? Are others willing to confide in you? Give examples.
• Would others say that you are someone who can be trusted?
• Do you keep and maintain confidentiality and trust?
• Are you a reliable and dependable worker? Will you do what you say you are going to do?
• Are you a committed and reliable partner?

Responsive

• Do you address critical customer issues in a timely manner?
• Do you regularly respond quickly to inquiries from potential customers?
• Give examples of when you assisted employees that needed your help.
• How would you assist those in the department who may need help in meeting performance metrics? Any examples?
• Are you willing to lend a hand to those in the department who need help? Elaborate.
• Do you follow up on inquiries in a timely manner? Describe when this happened.
• Explain how you would work diligently to assist customers in finding the right products.

Role Model

• Are you a role model for others demonstrating the importance of interpersonal skills?
• How do you lead by example to demonstrate the value of interpersonal relationships?
• Explain how you demonstrate a high degree of ethics and integrity in the workplace?
• Do you demonstrate positive behaviors for others to follow?
• How do you display positive interactions?

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