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Questionnaire Items Measuring Interpersonal Skills

Interpersonal Skills in the workplace are a key driver for enabling employees to work together and collaborate productively. Here are some components of interpersonal skills at work:

• Communication Working with others requires communication skills to coordinate your work.
• Empathy Being able to see another person's point of view enables you to better coordinate your actions.
• Honest
• Relationships
• Coaching
• Leadership
• Openness

A person with initiative is one who is proactive and willing/eager to take on responsibilities contribute to the success and continuous improvement of the department/organization.

360-Degree Feedback Questionnaire Items

The Interpersonal Skills competency in a 360-Degree Feedback assessment includes items measuring the ability to communicate, have empathy, be honest, have strong relationships.



Communication

• Applies appropriate communication techniques to the situation.
• Easily approachable.
• A good listener who is attentive to others.
• Communicates well at all levels of the organization.
• Attends to both the content and the context of what was being said.
• Maintains open and regular communication with others.
• Demonstrates good communication with colleagues and customers.
• Understands the core issues of conversations.
• Communicates initiatives in a clear and actionable manner to employees.

Empathy

• Uses tact, compassion, and sensitivity in interactions with others.
• Anticipates the concerns of other employees.
• Demonstrates compassion and understanding of others.
• Pays close attention to what is being communicated verbally and nonverbally.
• Considers the other individual's point of view.
• Demonstrates an understanding of other points of view.
• Has empathy for coworkers.
• Listens to and interacts with customers and team members in an effective, tactful, and pleasant way
• Demonstrates awareness of how specific actions, or inaction, could affect others

Honest

• Comes across as credible, knowledgeable and sincere
• Honesty and integrity are core tenets of interpersonal relationships.
• Maintains a high degree of honesty and integrity.
• Is honest about making mistakes and willing to fix them.
• Honest about owning up to mistakes made.
• Is transparent and honest in communications, intentions, and actions.
• Gives honest feedback and suggestions for improvement.
• Gives honest opinions when asked.
• Is honest and trustworthy.

Relationships

• Demonstrates willingness to work with others.
• Able to work with individuals at all levels of the Company.
• Builds strong relationships with team members.
• Builds a strong rapport with co-workers.
• Willing to communicate in person instead of through a mobile device.
• Establishes good rapport with employees and customers.
• Works cooperatively with others in the department.
• Able to work closely others who are considered to be difficult to work with.
• Helpful, considerate, and cooperative towards others.

Coaching

• Coaches others how to communicate with influence and persuasion.
• Coaches team on how to offer alternative solutions in order to help customers achieve desired results
• Coaches employees on how their style influences the outcomes of situations.
• Provides learning activities to help team members better relate to one another and create a collaborative environment
• Coaches others whenever possible.
• Provides resources to enable individuals to develop themselves.
• Encourages team and team members to seek and respond to constructive criticism

Leadership

• Adapts management style to meet the needs of the individual or situation.
• Uses knowledge and charisma rather than position, power, or coercion to influence others
• Positively impacts his/her team's morale, sense of belonging, and participation
• Influences others on his/her team to reach goals, improve performance, and try new things
• Expresses ideas in an appropriate manner to overcome resistance, complaints, and frustration from others
• Secures cooperation from and/or persuades others to support his/her solutions and decisions
• Holds team members accountable to commitments made.
• Secures commitment from subordinates, supervisors, and members of other departments when working to gain support for ideas or decisions
• Inspires a sense of area pride and culture; co-workers are aware of what makes their area unique.
• Uses appropriate persuasive techniques when talking with people of varying backgrounds and resistance levels
• Recognizes and rewards behavior that produces excellent performance.
• Is recognized for his/her influencing skills

Openness

• Creates an atmosphere that supports the open expression of ideas
• Is open and approachable
• Values the opinions of others.
• Maintains an open and accepting manner.
• Is open to innovative ideas and suggestions from others
• Is open to input on alternative ways to accomplish objectives
• Open to input on alternative ways to accomplish objectives.
• Listens to others, withholding judgment, and comes across as open to all viewpoints
• Encourages others to share ideas to develop team cohesion.
• Will listen to suggestions and advice from others
• Actively listens to others.
• Seeks input from key people who should be involved in, or will be affected by, decisions.

Recognition

• Recognizes the contributions of others.
• Gives credit where credit is due.
• Appreciates the extra efforts made by coworkers.
• Takes time to recognize the efforts of others.
• Expresses appreciation of other's work.
• Recognizes when others do a good job.
• Offers praise to colleagues who have successfully completed major projects.
• Shows appreciation for other's work.
• Appreciates the work of direct reports and subordinates.
• Encourages others to recognize the work of outstanding employees.

Mediates

• Strives for win/win solutions
• Successfully resolves conflicts and grievances to a win-win solution.
• Effectively manages conflicts by dealing with them directly and immediately
• Successfully mediates conflicts and disagreements.
• Facilitates the resolution of conflicts and grievances.
• Resolves conflicts and disagreements constructively.
• Resolves conflicts in a positive way.
• Defuses hostile/angry individuals in group settings to prevent disruption of work.
• Remains poised and rational in debates, seeking an understanding of all sides
• Able to work through disagreements with co-workers.
• Seeks common ground and collaborative solutions in negotiations with others

Feedback

• Provides constructive feedback in a way that fosters acceptance and development.
• Gives good advice and suggestions to coworkers.
• Gives constructive feedback on performance reviews.
• Is thoughtful and honest about the feedback they give others.
• Offers constructive criticism to have a positive impact on performance.
• Receives feedback (both positive and negative) in a constructive manner.

Diversity and Inclusion

• Sees values in the diversity of individuals on the team.
• Promotes acceptance of diverse viewpoints from team members.
• Creates diverse teams of individuals with different backgrounds, skills, and abilities.
• Embraces the differences in individuals that comprise the team.
• Willing to overlook personal differences and focus on completing the task at hand.
• Accepting of individuals with different cultural backgrounds.
• Fosters a diverse workforce free from discrimination and harassment.

Respect

• Is well respected in the department.
• Respectful of the opinions and ideas of others.
• Is a highly respected individual in the company.
• Values the input from coworkers.
• Respects other members of the team/department.
• Treats others with respect.

Trustworthy

• Keeps commitments made with coworkers.
• Is trusted by peers and co-workers; others are willing to confide in him/her
• Is a committed and reliable partner.
• Is someone you can trust.
• Keeps and maintains confidentiality and trust.
• Is a reliable and dependable worker; will do what they say they are going to do.

Responsive

• Assists those in the department who need help in meeting performance metrics.
• Works diligently to assist customers in finding the right products.
• Follows up on inquiries in a timely manner.
• Addresses critical customer issues in a timely manner.
• Is willing to lend a hand to those in the department who need help.
• Responds quickly to inquiries from potential customers.
• Assists employees that need help.

Role Model

• Is a role model for others demonstrating the importance of interpersonal skills.
• Strives to lead by example to demonstrate the value of interpersonal relationships.
• Demonstrates a high degree of ethics and integrity in the workplace.
• Demonstrates positive behaviors for others to follow.
• Displays positive interactions.
• Understands that stress is part of work and does not let it affect them personally.

Employee Opinion Survey Items

Individuals with high Interpersonal Skills are able to work closely with others through communication, empathy, honesty and openness.



Communication

• My supervisor is a good listener who is attentive to others
• My coworkers maintain open and regular communication with each other
• I have no trouble understanding the core issues of conversations
• I know how to apply appropriate communication techniques to meet the needs of the situation
• I demonstrate good interpersonal skills through excellent communication with colleagues and customers
• My coworkers have good interpersonal skills and attend to both the content and the context of what was being said
• My manager communicates initiatives in a clear and actionable manner to the employees
• My colleagues are easily approachable if I need help with something
• I feel that I communicate well at all levels of the organization

Empathy

• Members of my team pay close attention to what is being communicated verbally and nonverbally
• My manager is willing to consider understanding the other points of view
• I use tact, compassion, and sensitivity in my interactions with others
• My coworkers anticipates the concerns of other employees
• I am aware of how awareness of how specific actions, or inaction, could affect others
• I have empathy toward coworkers
• My coworkers demonstrate a compassion and understanding of others
• People in my department will listen to and interact with customers and team members in an effective, tactful, and pleasant way
• My team members are willing to consider the other individual's point of view

Honest

• I feel that the leadership here is honest and trustworthy
• I give honest feedback and suggestions for improvement when asked
• My co-workers are honest about owning up to mistakes that occur
• Our department is transparent and honest in communications, intentions, and actions
• I feel that honesty and integrity are core tenets of interpersonal relationships here at the [Company]
• I feel my coworkers would give honest opinions when asked
• People in my department are honest about owning up to mistakes made and willing to put in the effort to fix them
• People working at the Company maintain a high degree of honesty and integrity
• My supervisor comes across as a credible, knowledgeable and sincere person

Relationships

• My manager is able to work with individuals at all levels of the Company
• I feel that I am able to work closely others who may be considered to be difficult to work with
• People in my department demonstrate a willingness to work with others
• I feel we work cooperatively with each other in this department
• The current team leader is able to build strong relationships with team members
• My manager establishes good rapport with employees and customers
• I have built a strong rapport with my co-workers
• I feel that I am helpful, considerate, and cooperative towards others
• People in my department are willing to communicate in person instead of through a mobile device

Coaching

• My manager coaches others whenever possible
• My director coaches us on how to offer alternative solutions in order to help customers achieve desired results
• The supervisor encourages team members to seek and respond to constructive criticism
• The department provides learning activities to help associates better relate to one another and create a collaborative environment
• My supervisor gives advice and coaches employees on how their style influences the outcomes of situations
• The Company provides resources to enable individuals to develop themselves
• The team leader coaches others how to better communicate with influence and persuasion

Leadership

• The department head inspires a sense of area pride and culture; co-workers are aware of what makes their area unique
• My supervisor expresses ideas in an appropriate manner to overcome resistance, complaints, and frustration from others
• The team leader uses knowledge and charisma rather than position, power, or coercion to influence the direction of the team
• My manager uses appropriate persuasive techniques when talking with people of varying backgrounds and resistance levels
• The company leadership recognizes and rewards behavior that produces excellent performance
• My manager is effective in securing cooperation from and/or persuading others to support his/her solutions and decisions
• I am able to adapt my management style to meet the needs of the individual or situation
• The team leader holds team members accountable to commitments made
• The team leader positively impacts the team's morale, sense of belonging, and participation
• My manager influences others on the team to reach goals, improve performance, and try new things
• Leaders at the Company are able to secure commitment from employees, supervisors, and departments when working to gain support for ideas or decisions

Openness

• My manager listens to others, withholding judgment, and comes across as open to all viewpoints
• Leadership seeks input from key people who should be involved in, or will be affected by, decisions
• I feel employees in my department are open to input on alternative ways to accomplish objectives
• My manager creates an atmosphere that supports the open expression of ideas
• My manager values the opinions of others
• I maintain an open and accepting manner in my interactions with others
• The team is open to input on alternative ways to accomplish objectives
• People in our department actively listens to each other
• Our department manager is open to innovative ideas and suggestions from others
• My supervisor will listen to suggestions and advice from others
• The supervisor is open and approachable
• My team leader encourages others to share ideas to develop team cohesion

Recognition

• People in my department often express appreciation of other's work
• My supervisor appreciates the work of direct reports and subordinates
• Leadership recognizes when we do a good job
• In our department we give credit where credit is due
• The manager appreciates the extra efforts made by coworkers
• My supervisor recognizes the contributions of others
• Our department encourages others to recognize the work of outstanding employees
• Our team leader takes time to recognize the efforts of others
• My manager offers praise to colleagues who have successfully completed major projects
• Leadership shows appreciation for our work

Mediates

• My manager successfully resolves conflicts and grievances to a win-win solution
• My manager remains calm, poised and rational in debates, seeking an understanding of all sides
• My manager is able to defuse hostile/angry individuals in group settings to prevent disruption of work
• The team leader facilitates the resolution of conflicts and grievances
• I strive for win/win solutions
• The HR department is able to resolve conflicts and disagreements constructively
• Leadership at the company resolves conflicts in a positive way
• Our supervisor effectively manages conflicts by dealing with them directly and immediately
• I know how to successfully mediate conflicts and disagreements
• In our department we are able to work through disagreements with co-workers
• My supervisor seeks common ground and collaborative solutions in negotiations with others

Feedback

• I receive feedback (both positive and negative) in a constructive manner
• My manager gives good advice and suggestions to coworkers
• My manager is thoughtful and honest about the feedback they give others
• I always offer constructive criticism to have a positive impact on performance
• My supervisor provides constructive feedback in a way that fosters acceptance and development
• I gives constructive feedback on performance reviews

Diversity and Inclusion

• People at the company are willing to overlook personal differences and focus on completing the task at hand
• My manager creates diverse teams of individuals with different backgrounds, skills, and abilities
• Our department fosters a diverse workforce free from discrimination and harassment
• Employees in our department embraces the differences in individuals that comprise the team
• Coworkers in my department are accepting of individuals with different cultural backgrounds
• My manager promotes acceptance of diverse viewpoints from team members
• My coworkers see values in the diversity of individuals on the team

Respect

• My manager is a highly respected individual in the company
• I see the value of input from coworkers
• My supervisor is well respected in the department
• Employees in the department are respectful of the opinions and ideas of others
• I have respect for the other members of the team/department
• My manager treats others with respect

Trustworthy

• People in my department are reliable and dependable; they will do what they say they are going to do
• The leadership in my department is able to keep and maintain confidentiality and trust
• The team leader is trusted by peers and co-workers; others are willing to confide in him/her
• My coworkers are committed and reliable partners
• My supervisor is someone you can trust
• Leaders keep their commitments made with the employees

Responsive

• Coworkers are willing to lend a hand to those in the department who need help
• I am able to respond quickly to inquiries from potential customers
• Coworkers in the department are willing to assist those who need help in meeting performance metrics
• People in our department are willing to assist employees that need help
• I work diligently to assist customers in finding the right products
• People in my department will follow up on inquiries in a timely manner
• Our department addresses critical customer issues in a timely manner

Role Model

• Employees in the department demonstrate positive behaviors for others to follow
• I strive to lead by example to demonstrate the value of interpersonal relationships
• My manager demonstrates a high degree of ethics and integrity in the workplace
• My manager is a role model for others demonstrating the importance of interpersonal skills
• My coworkers display positive interactions

Self-Assessment Items

Communication

• You apply appropriate communication techniques to the situation.
• You communicate well at all levels of the organization.
• You attend to both the content and the context of what was being said.
• You understand the core issues of conversations.
• You a good listener who is attentive to others. I am a good listener who is attentive to others.
• You maintain open and regular communication with others.
• You demonstrate good communication with colleagues and customers.
• You communicate initiatives in a clear and actionable manner to employees.
• You are easily approachable.

Empathy

• You use tact, compassion, and sensitivity in interactions with others.
• You anticipate the concerns of other employees.
• You demonstrate compassion and understanding of others.
• I pay close attention to what is being communicated verbally and nonverbally.
• I consider the other individual's point of view.
• You demonstrate an understanding of other points of view.
• You have empathy for coworkers.
• You demonstrate awareness of how specific actions, or inaction, could affect others
• You listen to and interacts with customers and team members in an effective, tactful, and pleasant way

Honest

• You come across as credible, knowledgeable and sincere
• I am transparent and honest in communications, intentions, and actions.
• You are honest about owning up to mistakes made.
• I am honest about making mistakes and willing to fix them.
• I maintain a high degree of honesty and integrity.
• You believe honesty and integrity are core tenets of interpersonal relationships.
• You give honest feedback and suggestions for improvement.
• You give honest opinions when asked.
• You are honest and trustworthy.

Relationships

• You demonstrate willingness to work with others.
• You are able to work with individuals at all levels of the company.
• I build strong relationships with team members.
• You build a strong rapport with co-workers.
• You are willing to communicate in person instead of through a mobile device.
• You establish good rapport with employees and customers.
• You work cooperatively with others in the department.
• You are helpful, considerate, and cooperative towards others.
• You are able to work closely others who are considered to be difficult to work with.

Coaching

• You coach others how to communicate with influence and persuasion.
• You coach team on how to offer alternative solutions in order to help customers achieve desired results
• You coach employees on how your style influences the outcomes of situations.
• You encourage team and team members to seek and respond to constructive criticism
• You coach others whenever possible.
• You provide resources to enable individuals to develop yourself.
• You provide learning activities to help team members better relate to one another and create a collaborative environment

Leadership

• You adapt management style to meet the needs of the individual or situation.
• You use knowledge and charisma rather than position, power, or coercion to influence others
• You positively impacts your team's morale, sense of belonging, and participation
• You influence others on your team to reach goals, improve performance, and try new things
• You hold team members accountable to commitments made.
• You secure cooperation from and/or persuades others to support your solutions and decisions
• You express ideas in an appropriate manner to overcome resistance, complaints, and frustration from others
• You use appropriate persuasive techniques when talking with people of varying backgrounds and resistance levels
• You recognize and reward behavior that produces excellent performance.
• You secure commitment from subordinates, supervisors, and members of other departments when working to gain support for ideas or decisions
• You inspire a sense of area pride and culture; co-workers are aware of what makes your area unique.
• You are recognized for your influencing skills

Openness

• You create an atmosphere that supports the open expression of ideas
• You are open and approachable
• You value the opinions of others.
• You maintain an open and accepting manner.
• You are open to innovative ideas and suggestions from others
• You are open to input on alternative ways to accomplish objectives
• You are open to input on alternative ways to accomplish objectives.
• You listen to others, withholding judgment, and comes across as open to all viewpoints
• You encourage others to share ideas to develop team cohesion.
• You will listen to suggestions and advice from others
• You actively listen to others.
• You seek input from key people who should be involved in, or will be affected by, decisions.

Recognition

• I give credit where credit is due.
• I offer praise to colleagues who have successfully completed major projects.
• I show appreciation for other's work.
• I appreciate the extra efforts made by coworkers.
• You express appreciation of other's work.
• I recognize when others do a good job.
• You recognize the contributions of others.
• I take time to recognize the efforts of others.
• You appreciate the work of direct reports and subordinates.
• You encourage others to recognize the work of outstanding employees.

Mediates

• You effectively manage conflicts by dealing with them directly and immediately
• You successfully resolve conflicts and grievances to a win-win solution.
• You strive for win/win solutions
• You successfully mediate conflicts and disagreements.
• You facilitate the resolution of conflicts and grievances.
• You defuse hostile/angry individuals in group settings to prevent disruption of work.
• You resolve conflicts in a positive way.
• You resolve conflicts and disagreements constructively.
• You remain poised and rational in debates, seeking an understanding of all sides
• You seek common ground and collaborative solutions in negotiations with others
• You are able to work through disagreements with co-workers.

Feedback

• You provide constructive feedback in a way that fosters acceptance and development.
• I am thoughtful and honest about the feedback I give others.
• I give constructive feedback on performance reviews.
• I offer constructive criticism to have a positive impact on performance.
• You give good advice and suggestions to coworkers.
• You receive feedback (both positive and negative) in a constructive manner.

Diversity and Inclusion

• You see value in the diversity of individuals on the team.
• I create diverse teams of individuals with different backgrounds, skills, and abilities.
• I am willing to overlook personal differences and focus on completing the task at hand.
• I embrace the differences in individuals that comprise the team.
• I promote acceptance of diverse viewpoints from team members.
• You accepting of individuals with different cultural backgrounds.
• You foster a diverse workforce free from discrimination and harassment.

Respect

• You are respectful of the opinions and ideas of others.
• I am well respected in the department.
• I value the input from coworkers.
• I respect other members of the team/department.
• I am a highly respected individual in the company.
• You treat others with respect.

Trustworthy

• I keep commitments made with coworkers.
• I am a committed and reliable partner.
• I am someone you can trust.
• You are trusted by peers and co-workers; others are willing to confide in him/her
• You keep and maintain confidentiality and trust.
• You are a reliable and dependable worker; you will do what you say you would do.

Responsive

• I work diligently to assist customers in finding the right products.
• I follow up on inquiries in a timely manner.
• I respond quickly to inquiries from potential customers.
• I assist employees that need help.
• I am willing to lend a hand to those in the department who need help.
• You assist those in the department who need help in meeting performance metrics.
• You address critical customer issues in a timely manner.

Role Model

• You are a role model for others demonstrating the importance of interpersonal skills.
• I demonstrate positive behaviors for others to follow.
• You strive to lead by example to demonstrate the value of interpersonal relationships.
• I demonstrate a high degree of ethics and integrity in the workplace.
• You display positive interactions.
• You understand that stress is part of work and does not let it affect them personally.

Job Application

Communication

• Would others say that you are easily approachable?
• How do you apply the appropriate communication techniques to different situations?
• Do you attend to both the content and the context of what was being said? Can you give an example?
• Have you communicated initiatives in a clear and actionable manner to employees? Explain.
• How do you maintain open and regular communication with others?
• Are you a good listener who is attentive to others?
• Would others say that you communicate well at all levels of the organization?
• Give examples of how you demonstrated good communication with colleagues and customers.
• Give an example of how you understood the core issues of a conversation?

Empathy

• Do you listen to and interact with customers and team members in an effective, tactful, and pleasant way? Explain.
• When do you consider the other individual's point of view?
• Would others describe you as someone who uses tact, compassion, and sensitivity in interactions with them?
• Do you anticipate the concerns of other employees? Example?
• Do you have empathy for coworkers? Can you give an example?
• Describe a situation in which you demonstrated an awareness of how specific actions, or inaction, could affect others.
• Do you always pay close attention to what is being communicated verbally and nonverbally?
• Give an example of when you demonstrated an understanding of other points of view.
• How do you demonstrate a compassion and understanding of others?

Honest

• Are you honest about owning up to mistakes made? Can you give an example?
• When completing assessments of others, do you give honest feedback and suggestions for improvement?
• Are honesty and integrity your core tenets of interpersonal relationships? Explain.
• Do you maintain a high degree of honesty and integrity?
• Would others describe you as honest and trustworthy? Can you describe interactions that support this view?
• Are you transparent and honest in communications, intentions, and actions?
• Do your colleagues view you as credible, knowledgeable and sincere? Give examples of interactions which support this.
• Do you always give honest opinions when asked?
• Are you honest about making mistakes and willing to fix them?

Relationships

• Are you able to work with individuals at all levels of the Company?
• Do you feel you are more willing to communicate in person instead of through a mobile device?
• How do you establish a good rapport with employees and customers?
• How do you demonstrate a willingness to work with others?
• A you helpful, considerate, and cooperative towards others? Give examples.
• Do you consider yourself able to work closely others who are difficult to work with? Explain.
• Do you build a strong rapport with co-workers? Elaborate.
• Have you worked cooperatively with others in the department?
• Describe how you build strong relationships with team members.

Coaching

• Describe how you coach others whenever possible.
• Do you encourage team and team members to seek and respond to constructive criticism?
• Have you provided resources to enable individuals to develop themselves?
• Do you provide learning activities to help team members better relate to one another and create a collaborative environment?
• Have you coached employees on how their style influences the outcomes of situations?
• Do you coach others on how to communicate with influence and persuasion?
• Explain how you would coach a team on how to offer alternative solutions in order to help customers achieve desired results.

Leadership

• Have you ever had to use knowledge and charisma rather than position, power, or coercion to influence others?
• Give examples of how you expressed ideas in an appropriate manner to overcome resistance, complaints, and frustration from others.
• Are you recognized for your influencing skills?
• Give examples of how you recognized and rewarded behavior that produced excellent performance.
• How do you secure commitment from subordinates, supervisors, and members of other departments when working to gain support for ideas or decisions?
• Do you positively impact your team's morale, sense of belonging, and participation?
• Do you adapt your management style to meet the needs of the individual or situation? Explain.
• Give examples of when you influenced others on your team to reach goals, improve performance, and try new things.
• Describe how you would secure cooperation from and/or persuade others to support your solutions and decisions.
• Describe how you would hold team members accountable to commitments made.
• Do you inspire a sense of area pride and culture? Are co-workers aware of what makes their area unique?
• Explain how you would use persuasive techniques when talking with people of varying backgrounds and resistance levels.

Openness

• Have you created an atmosphere that supported the open expression of ideas? When and how?
• Do you value the opinions of others?
• Are you open and approachable?
• Do you encourage others to share ideas to develop team cohesion?
• How do you maintain an open and accepting manner?
• Are you open to input on alternative ways to accomplish objectives?
• Do you regularly listen to others, withholding judgment, so that you come across as open to all viewpoints?
• Give examples of how you listed to suggestions and advice from others.
• Are you open to input on alternative ways to accomplish objectives?
• Would others describe you as open to innovative ideas and suggestions?
• Do you actively listens to others?
• Describe how you would seek input from key people who should be involved in, or will be affected by, decisions.

Recognition

• How do you express appreciation of other's work?
• Do you take the time to recognize the efforts of others?
• Do you give credit where credit is due?
• How do you recognize the contributions of others?
• Give an example of how you offered praise to colleagues who have successfully completed major projects.
• Describe how you would recognize when others do a good job?
• When have you shown appreciation for other's work?
• Give an example of when you encouraged others to recognize the work of outstanding employees.
• Describe how you regularly appreciate the work of direct reports and subordinates.
• How do you appreciate the extra efforts made by coworkers?

Mediates

• Have you ever successfully resolved conflicts and grievances to a win-win solution? Explain.
• Describe how you would successfully mediate conflicts and disagreements?
• Explain how you would strive for win/win solutions?
• Do you often seek common ground and collaborative solutions in negotiations with others?
• How do you facilitate the resolution of conflicts and grievances?
• How do you effectively manage conflicts? By dealing with them directly and immediately? Give an example.
• Give an example of when you remained poised and rational in a debate, seeking an understanding of all sides?
• How do you resolve conflicts in a positive way?
• How do you defuse hostile/angry individuals in group settings to prevent disruption of work?
• How do you resolve conflicts and disagreements constructively?
• Are you able to work through disagreements with co-workers?

Feedback

• Have you provided constructive feedback in a way that fostered acceptance and development?
• Are you thoughtful and honest about the feedback you give others? Explain.
• Describe examples of when you gave good advice and suggestions to coworkers.
• Have you receives feedback (both positive and negative) in a constructive manner?
• Do you give constructive feedback on performance reviews?
• Do you offer constructive criticism to have a positive impact on performance?

Diversity and Inclusion

• What would you do to promote acceptance of diverse viewpoints from team members?
• How do you foster a diverse workforce free from discrimination and harassment?
• Explain how you see value in the diversity of individuals on the team.
• Are you willing to overlook personal differences and focus on completing the task at hand?
• Describe how you embrace the differences in individuals that comprise the team.
• Are you accepting of individuals with different cultural backgrounds?
• How do you create diverse teams of individuals with different backgrounds, skills, and abilities?

Respect

• Describe how you treat others with respect?
• Do you value the input from coworkers?
• Are you well respected in the department?
• Give examples of how you respected other members of the team/department?
• Are you respectful of the opinions and ideas of others?
• Are you viewed as a highly respected individual in the company? Can you elaborate?

Trustworthy

• Are you a committed and reliable partner?
• Do you keep commitments made with coworkers? Give examples.
• Would others say that you are someone who can be trusted?
• Do you keep and maintain confidentiality and trust?
• Are you a reliable and dependable worker? Will you do what you say you are going to do?
• Are you trusted by peers and co-workers? Are others willing to confide in you? Give examples.

Responsive

• How would you assist those in the department who may need help in meeting performance metrics? Any examples?
• Do you follow up on inquiries in a timely manner? Describe when this happened.
• Explain how you would work diligently to assist customers in finding the right products.
• Do you address critical customer issues in a timely manner?
• Do you regularly respond quickly to inquiries from potential customers?
• Are you willing to lend a hand to those in the department who need help? Elaborate.
• Give examples of when you assisted employees that needed your help.

Role Model

• Are you a role model for others demonstrating the importance of interpersonal skills?
• Explain how you demonstrate a high degree of ethics and integrity in the workplace?
• Do you demonstrate positive behaviors for others to follow?
• How do you lead by example to demonstrate the value of interpersonal relationships?
• How do you display positive interactions?

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