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Questionnaire Items Measuring Interpersonal Skills

Interpersonal Skills in the workplace are a key driver for enabling employees to work together and collaborate productively. Here are some components of interpersonal skills at work:

• Communication Working with others requires communication skills to coordinate your work.
• Empathy Being able to see another person's point of view enables you to better coordinate your actions.
• Honest
• Relationships
• Coaching
• Leadership
• Openness

A person with initiative is one who is proactive and willing/eager to take on responsibilities contribute to the success and continuous improvement of the department/organization.

360-Degree Feedback Questionnaire Items

The Interpersonal Skills competency in a 360-Degree Feedback assessment includes items measuring the ability to communicate, have empathy, be honest, have strong relationships.



Communication

• Applies appropriate communication techniques to the situation.
• Understands the core issues of conversations.
• Easily approachable.
• Attends to both the content and the context of what was being said.
• A good listener who is attentive to others.
• Communicates well at all levels of the organization.
• Communicates initiatives in a clear and actionable manner to employees.
• Demonstrates good communication with colleagues and customers.
• Maintains open and regular communication with others.

Empathy

• Uses tact, compassion, and sensitivity in interactions with others.
• Anticipates the concerns of other employees.
• Demonstrates compassion and understanding of others.
• Considers the other individual's point of view.
• Pays close attention to what is being communicated verbally and nonverbally.
• Demonstrates an understanding of other points of view.
• Has empathy for coworkers.
• Demonstrates awareness of how specific actions, or inaction, could affect others
• Listens to and interacts with customers and team members in an effective, tactful, and pleasant way

Honest

• Comes across as credible, knowledgeable and sincere
• Is transparent and honest in communications, intentions, and actions.
• Is honest about making mistakes and willing to fix them.
• Honest about owning up to mistakes made.
• Maintains a high degree of honesty and integrity.
• Honesty and integrity are core tenets of interpersonal relationships.
• Gives honest feedback and suggestions for improvement.
• Gives honest opinions when asked.
• Is honest and trustworthy.

Relationships

• Demonstrates willingness to work with others.
• Able to work with individuals at all levels of the Company.
• Builds strong relationships with team members.
• Builds a strong rapport with co-workers.
• Willing to communicate in person instead of through a mobile device.
• Works cooperatively with others in the department.
• Establishes good rapport with employees and customers.
• Able to work closely others who are considered to be difficult to work with.
• Helpful, considerate, and cooperative towards others.

Coaching

• Coaches others how to communicate with influence and persuasion.
• Coaches employees on how their style influences the outcomes of situations.
• Coaches team on how to offer alternative solutions in order to help customers achieve desired results
• Provides learning activities to help team members better relate to one another and create a collaborative environment
• Encourages team and team members to seek and respond to constructive criticism
• Coaches others whenever possible.
• Provides resources to enable individuals to develop themselves.

Leadership

• Adapts management style to meet the needs of the individual or situation.
• Uses knowledge and charisma rather than position, power, or coercion to influence others
• Positively impacts his/her team's morale, sense of belonging, and participation
• Influences others on his/her team to reach goals, improve performance, and try new things
• Holds team members accountable to commitments made.
• Secures cooperation from and/or persuades others to support his/her solutions and decisions
• Expresses ideas in an appropriate manner to overcome resistance, complaints, and frustration from others
• Inspires a sense of area pride and culture; co-workers are aware of what makes their area unique.
• Secures commitment from subordinates, supervisors, and members of other departments when working to gain support for ideas or decisions
• Recognizes and rewards behavior that produces excellent performance.
• Is recognized for his/her influencing skills
• Uses appropriate persuasive techniques when talking with people of varying backgrounds and resistance levels

Openness

• Creates an atmosphere that supports the open expression of ideas
• Is open and approachable
• Values the opinions of others.
• Is open to input on alternative ways to accomplish objectives
• Is open to innovative ideas and suggestions from others
• Maintains an open and accepting manner.
• Open to input on alternative ways to accomplish objectives.
• Will listen to suggestions and advice from others
• Actively listens to others.
• Encourages others to share ideas to develop team cohesion.
• Listens to others, withholding judgment, and comes across as open to all viewpoints
• Seeks input from key people who should be involved in, or will be affected by, decisions.

Recognition

• Offers praise to colleagues who have successfully completed major projects.
• Gives credit where credit is due.
• Expresses appreciation of other's work.
• Recognizes the contributions of others.
• Appreciates the extra efforts made by coworkers.
• Takes time to recognize the efforts of others.
• Shows appreciation for other's work.
• Recognizes when others do a good job.
• Appreciates the work of direct reports and subordinates.
• Encourages others to recognize the work of outstanding employees.

Mediates

• Strives for win/win solutions
• Effectively manages conflicts by dealing with them directly and immediately
• Successfully resolves conflicts and grievances to a win-win solution.
• Successfully mediates conflicts and disagreements.
• Facilitates the resolution of conflicts and grievances.
• Resolves conflicts in a positive way.
• Resolves conflicts and disagreements constructively.
• Defuses hostile/angry individuals in group settings to prevent disruption of work.
• Seeks common ground and collaborative solutions in negotiations with others
• Remains poised and rational in debates, seeking an understanding of all sides
• Able to work through disagreements with co-workers.

Feedback

• Provides constructive feedback in a way that fosters acceptance and development.
• Gives constructive feedback on performance reviews.
• Offers constructive criticism to have a positive impact on performance.
• Is thoughtful and honest about the feedback they give others.
• Gives good advice and suggestions to coworkers.
• Receives feedback (both positive and negative) in a constructive manner.

Diversity and Inclusion

• Willing to overlook personal differences and focus on completing the task at hand.
• Creates diverse teams of individuals with different backgrounds, skills, and abilities.
• Sees values in the diversity of individuals on the team.
• Promotes acceptance of diverse viewpoints from team members.
• Embraces the differences in individuals that comprise the team.
• Accepting of individuals with different cultural backgrounds.
• Fosters a diverse workforce free from discrimination and harassment.

Respect

• Values the input from coworkers.
• Is a highly respected individual in the company.
• Respectful of the opinions and ideas of others.
• Is well respected in the department.
• Respects other members of the team/department.
• Treats others with respect.

Trustworthy

• Is someone you can trust.
• Is trusted by peers and co-workers; others are willing to confide in him/her
• Keeps commitments made with coworkers.
• Is a committed and reliable partner.
• Keeps and maintains confidentiality and trust.
• Is a reliable and dependable worker; will do what they say they are going to do.

Responsive

• Follows up on inquiries in a timely manner.
• Responds quickly to inquiries from potential customers.
• Assists employees that need help.
• Is willing to lend a hand to those in the department who need help.
• Works diligently to assist customers in finding the right products.
• Addresses critical customer issues in a timely manner.
• Assists those in the department who need help in meeting performance metrics.

Role Model

• Is a role model for others demonstrating the importance of interpersonal skills.
• Strives to lead by example to demonstrate the value of interpersonal relationships.
• Demonstrates a high degree of ethics and integrity in the workplace.
• Demonstrates positive behaviors for others to follow.
• Displays positive interactions.
• Understands that stress is part of work and does not let it affect them personally.

Employee Opinion Survey Items

Individuals with high Interpersonal Skills are able to work closely with others through communication, empathy, honesty and openness.



Communication

• My coworkers have good interpersonal skills and attend to both the content and the context of what was being said
• I have no trouble understanding the core issues of conversations
• I feel that I communicate well at all levels of the organization
• I know how to apply appropriate communication techniques to meet the needs of the situation
• I demonstrate good interpersonal skills through excellent communication with colleagues and customers
• My coworkers maintain open and regular communication with each other
• My colleagues are easily approachable if I need help with something
• My supervisor is a good listener who is attentive to others
• My manager communicates initiatives in a clear and actionable manner to the employees

Empathy

• I am aware of how awareness of how specific actions, or inaction, could affect others
• My manager is willing to consider understanding the other points of view
• People in my department will listen to and interact with customers and team members in an effective, tactful, and pleasant way
• I have empathy toward coworkers
• My coworkers anticipates the concerns of other employees
• My coworkers demonstrate a compassion and understanding of others
• Members of my team pay close attention to what is being communicated verbally and nonverbally
• I use tact, compassion, and sensitivity in my interactions with others
• My team members are willing to consider the other individual's point of view

Honest

• I feel my coworkers would give honest opinions when asked
• Our department is transparent and honest in communications, intentions, and actions
• My supervisor comes across as a credible, knowledgeable and sincere person
• I feel that the leadership here is honest and trustworthy
• I give honest feedback and suggestions for improvement when asked
• My co-workers are honest about owning up to mistakes that occur
• People working at the Company maintain a high degree of honesty and integrity
• I feel that honesty and integrity are core tenets of interpersonal relationships here at the [Company]
• People in my department are honest about owning up to mistakes made and willing to put in the effort to fix them

Relationships

• I feel that I am able to work closely others who may be considered to be difficult to work with
• I feel that I am helpful, considerate, and cooperative towards others
• I have built a strong rapport with my co-workers
• People in my department are willing to communicate in person instead of through a mobile device
• My manager establishes good rapport with employees and customers
• My manager is able to work with individuals at all levels of the Company
• I feel we work cooperatively with each other in this department
• The current team leader is able to build strong relationships with team members
• People in my department demonstrate a willingness to work with others

Coaching

• The team leader coaches others how to better communicate with influence and persuasion
• My supervisor gives advice and coaches employees on how their style influences the outcomes of situations
• My manager coaches others whenever possible
• My director coaches us on how to offer alternative solutions in order to help customers achieve desired results
• The Company provides resources to enable individuals to develop themselves
• The supervisor encourages team members to seek and respond to constructive criticism
• The department provides learning activities to help associates better relate to one another and create a collaborative environment

Leadership

• My supervisor expresses ideas in an appropriate manner to overcome resistance, complaints, and frustration from others
• Leaders at the Company are able to secure commitment from employees, supervisors, and departments when working to gain support for ideas or decisions
• The team leader uses knowledge and charisma rather than position, power, or coercion to influence the direction of the team
• The team leader holds team members accountable to commitments made
• I am able to adapt my management style to meet the needs of the individual or situation
• The company leadership recognizes and rewards behavior that produces excellent performance
• My manager is effective in securing cooperation from and/or persuading others to support his/her solutions and decisions
• My manager influences others on the team to reach goals, improve performance, and try new things
• The department head inspires a sense of area pride and culture; co-workers are aware of what makes their area unique
• The team leader positively impacts the team's morale, sense of belonging, and participation
• My manager uses appropriate persuasive techniques when talking with people of varying backgrounds and resistance levels

Openness

• Our department manager is open to innovative ideas and suggestions from others
• My supervisor will listen to suggestions and advice from others
• Leadership seeks input from key people who should be involved in, or will be affected by, decisions
• My team leader encourages others to share ideas to develop team cohesion
• People in our department actively listens to each other
• I maintain an open and accepting manner in my interactions with others
• I feel employees in my department are open to input on alternative ways to accomplish objectives
• My manager listens to others, withholding judgment, and comes across as open to all viewpoints
• The team is open to input on alternative ways to accomplish objectives
• The supervisor is open and approachable
• My manager creates an atmosphere that supports the open expression of ideas
• My manager values the opinions of others

Recognition

• The manager appreciates the extra efforts made by coworkers
• My supervisor recognizes the contributions of others
• Our department encourages others to recognize the work of outstanding employees
• Leadership shows appreciation for our work
• Leadership recognizes when we do a good job
• In our department we give credit where credit is due
• People in my department often express appreciation of other's work
• My supervisor appreciates the work of direct reports and subordinates
• My manager offers praise to colleagues who have successfully completed major projects
• Our team leader takes time to recognize the efforts of others

Mediates

• My manager remains calm, poised and rational in debates, seeking an understanding of all sides
• I strive for win/win solutions
• Leadership at the company resolves conflicts in a positive way
• My supervisor seeks common ground and collaborative solutions in negotiations with others
• Our supervisor effectively manages conflicts by dealing with them directly and immediately
• The team leader facilitates the resolution of conflicts and grievances
• My manager is able to defuse hostile/angry individuals in group settings to prevent disruption of work
• My manager successfully resolves conflicts and grievances to a win-win solution
• I know how to successfully mediate conflicts and disagreements
• The HR department is able to resolve conflicts and disagreements constructively
• In our department we are able to work through disagreements with co-workers

Feedback

• I always offer constructive criticism to have a positive impact on performance
• My supervisor provides constructive feedback in a way that fosters acceptance and development
• I gives constructive feedback on performance reviews
• I receive feedback (both positive and negative) in a constructive manner
• My manager gives good advice and suggestions to coworkers
• My manager is thoughtful and honest about the feedback they give others

Diversity and Inclusion

• Our department fosters a diverse workforce free from discrimination and harassment
• Coworkers in my department are accepting of individuals with different cultural backgrounds
• My manager creates diverse teams of individuals with different backgrounds, skills, and abilities
• People at the company are willing to overlook personal differences and focus on completing the task at hand
• Employees in our department embraces the differences in individuals that comprise the team
• My manager promotes acceptance of diverse viewpoints from team members
• My coworkers see values in the diversity of individuals on the team

Respect

• Employees in the department are respectful of the opinions and ideas of others
• I see the value of input from coworkers
• I have respect for the other members of the team/department
• My manager is a highly respected individual in the company
• My supervisor is well respected in the department
• My manager treats others with respect

Trustworthy

• The team leader is trusted by peers and co-workers; others are willing to confide in him/her
• My coworkers are committed and reliable partners
• My supervisor is someone you can trust
• People in my department are reliable and dependable; they will do what they say they are going to do
• Leaders keep their commitments made with the employees
• The leadership in my department is able to keep and maintain confidentiality and trust

Responsive

• I am able to respond quickly to inquiries from potential customers
• People in my department will follow up on inquiries in a timely manner
• I work diligently to assist customers in finding the right products
• Coworkers in the department are willing to assist those who need help in meeting performance metrics
• Coworkers are willing to lend a hand to those in the department who need help
• People in our department are willing to assist employees that need help
• Our department addresses critical customer issues in a timely manner

Role Model

• Employees in the department demonstrate positive behaviors for others to follow
• My manager demonstrates a high degree of ethics and integrity in the workplace
• I strive to lead by example to demonstrate the value of interpersonal relationships
• My manager is a role model for others demonstrating the importance of interpersonal skills
• My coworkers display positive interactions

Self-Assessment Items

Communication

• You apply appropriate communication techniques to the situation.
• You a good listener who is attentive to others.
• You are easily approachable.
• You maintain open and regular communication with others.
• You demonstrate good communication with colleagues and customers.
• You understand the core issues of conversations.
• You communicate well at all levels of the organization.
• You communicate initiatives in a clear and actionable manner to employees.
• You attend to both the content and the context of what was being said.

Empathy

• You use tact, compassion, and sensitivity in interactions with others.
• You anticipate the concerns of other employees.
• I pay close attention to what is being communicated verbally and nonverbally.
• I consider the other individual's point of view.
• You demonstrate compassion and understanding of others.
• You have empathy for coworkers.
• You demonstrate an understanding of other points of view.
• You demonstrate awareness of how specific actions, or inaction, could affect others
• You listen to and interacts with customers and team members in an effective, tactful, and pleasant way

Honest

• You come across as credible, knowledgeable and sincere
• You believe honesty and integrity are core tenets of interpersonal relationships.
• You are honest about owning up to mistakes made.
• I am transparent and honest in communications, intentions, and actions.
• I am honest about making mistakes and willing to fix them.
• I maintain a high degree of honesty and integrity.
• You give honest feedback and suggestions for improvement.
• You give honest opinions when asked.
• You are honest and trustworthy.

Relationships

• You demonstrate willingness to work with others.
• You are able to work with individuals at all levels of the company.
• I build strong relationships with team members.
• You build a strong rapport with co-workers.
• You are willing to communicate in person instead of through a mobile device.
• You work cooperatively with others in the department.
• You establish good rapport with employees and customers.
• You are able to work closely others who are considered to be difficult to work with.
• You are helpful, considerate, and cooperative towards others.

Coaching

• You coach others how to communicate with influence and persuasion.
• You coach employees on how your style influences the outcomes of situations.
• You coach team on how to offer alternative solutions in order to help customers achieve desired results
• You provide learning activities to help team members better relate to one another and create a collaborative environment
• You coach others whenever possible.
• You provide resources to enable individuals to develop yourself.
• You encourage team and team members to seek and respond to constructive criticism

Leadership

• You adapt management style to meet the needs of the individual or situation.
• You use knowledge and charisma rather than position, power, or coercion to influence others
• You influence others on your team to reach goals, improve performance, and try new things
• You positively impacts your team's morale, sense of belonging, and participation
• You secure cooperation from and/or persuades others to support your solutions and decisions
• You hold team members accountable to commitments made.
• You express ideas in an appropriate manner to overcome resistance, complaints, and frustration from others
• You use appropriate persuasive techniques when talking with people of varying backgrounds and resistance levels
• You are recognized for your influencing skills
• You inspire a sense of area pride and culture; co-workers are aware of what makes your area unique.
• You secure commitment from subordinates, supervisors, and members of other departments when working to gain support for ideas or decisions
• You recognize and reward behavior that produces excellent performance.

Openness

• You are open and approachable
• You create an atmosphere that supports the open expression of ideas
• You value the opinions of others.
• You maintain an open and accepting manner.
• You are open to input on alternative ways to accomplish objectives
• You are open to innovative ideas and suggestions from others
• You are open to input on alternative ways to accomplish objectives.
• You will listen to suggestions and advice from others
• You seek input from key people who should be involved in, or will be affected by, decisions.
• You actively listen to others.
• You listen to others, withholding judgment, and comes across as open to all viewpoints
• You encourage others to share ideas to develop team cohesion.

Recognition

• You recognize the contributions of others.
• I offer praise to colleagues who have successfully completed major projects.
• I recognize when others do a good job.
• I appreciate the extra efforts made by coworkers.
• You express appreciation of other's work.
• I take time to recognize the efforts of others.
• I give credit where credit is due.
• I show appreciation for other's work.
• You appreciate the work of direct reports and subordinates.
• You encourage others to recognize the work of outstanding employees.

Mediates

• You strive for win/win solutions
• You successfully resolve conflicts and grievances to a win-win solution.
• You effectively manage conflicts by dealing with them directly and immediately
• You successfully mediate conflicts and disagreements.
• You facilitate the resolution of conflicts and grievances.
• You defuse hostile/angry individuals in group settings to prevent disruption of work.
• You resolve conflicts in a positive way.
• You resolve conflicts and disagreements constructively.
• You remain poised and rational in debates, seeking an understanding of all sides
• You are able to work through disagreements with co-workers.
• You seek common ground and collaborative solutions in negotiations with others

Feedback

• You provide constructive feedback in a way that fosters acceptance and development.
• I offer constructive criticism to have a positive impact on performance.
• I give constructive feedback on performance reviews.
• I am thoughtful and honest about the feedback I give others.
• You give good advice and suggestions to coworkers.
• You receive feedback (both positive and negative) in a constructive manner.

Diversity and Inclusion

• You see value in the diversity of individuals on the team.
• I create diverse teams of individuals with different backgrounds, skills, and abilities.
• I am willing to overlook personal differences and focus on completing the task at hand.
• I promote acceptance of diverse viewpoints from team members.
• I embrace the differences in individuals that comprise the team.
• You accepting of individuals with different cultural backgrounds.
• You foster a diverse workforce free from discrimination and harassment.

Respect

• You are respectful of the opinions and ideas of others.
• I am well respected in the department.
• I am a highly respected individual in the company.
• I value the input from coworkers.
• I respect other members of the team/department.
• You treat others with respect.

Trustworthy

• I am someone you can trust.
• I keep commitments made with coworkers.
• I am a committed and reliable partner.
• You are trusted by peers and co-workers; others are willing to confide in him/her
• You keep and maintain confidentiality and trust.
• You are a reliable and dependable worker; you will do what you say you would do.

Responsive

• I work diligently to assist customers in finding the right products.
• I respond quickly to inquiries from potential customers.
• I am willing to lend a hand to those in the department who need help.
• You assist those in the department who need help in meeting performance metrics.
• I assist employees that need help.
• You address critical customer issues in a timely manner.
• I follow up on inquiries in a timely manner.

Role Model

• You are a role model for others demonstrating the importance of interpersonal skills.
• I demonstrate positive behaviors for others to follow.
• You strive to lead by example to demonstrate the value of interpersonal relationships.
• I demonstrate a high degree of ethics and integrity in the workplace.
• You display positive interactions.
• You understand that stress is part of work and does not let it affect them personally.

Job Application

Communication

• Do you attend to both the content and the context of what was being said? Can you give an example?
• Would others say that you communicate well at all levels of the organization?
• Give an example of how you understood the core issues of a conversation?
• Give examples of how you demonstrated good communication with colleagues and customers.
• Would others say that you are easily approachable?
• How do you apply the appropriate communication techniques to different situations?
• Have you communicated initiatives in a clear and actionable manner to employees? Explain.
• How do you maintain open and regular communication with others?
• Are you a good listener who is attentive to others?

Empathy

• Would others describe you as someone who uses tact, compassion, and sensitivity in interactions with them?
• Do you always pay close attention to what is being communicated verbally and nonverbally?
• Do you listen to and interact with customers and team members in an effective, tactful, and pleasant way? Explain.
• Describe a situation in which you demonstrated an awareness of how specific actions, or inaction, could affect others.
• Do you anticipate the concerns of other employees? Example?
• How do you demonstrate a compassion and understanding of others?
• Give an example of when you demonstrated an understanding of other points of view.
• Do you have empathy for coworkers? Can you give an example?
• When do you consider the other individual's point of view?

Honest

• Are you honest about owning up to mistakes made? Can you give an example?
• Would others describe you as honest and trustworthy? Can you describe interactions that support this view?
• Do you maintain a high degree of honesty and integrity?
• Are honesty and integrity your core tenets of interpersonal relationships? Explain.
• Do you always give honest opinions when asked?
• Are you honest about making mistakes and willing to fix them?
• Do your colleagues view you as credible, knowledgeable and sincere? Give examples of interactions which support this.
• Are you transparent and honest in communications, intentions, and actions?
• When completing assessments of others, do you give honest feedback and suggestions for improvement?

Relationships

• Do you consider yourself able to work closely others who are difficult to work with? Explain.
• A you helpful, considerate, and cooperative towards others? Give examples.
• Do you feel you are more willing to communicate in person instead of through a mobile device?
• Describe how you build strong relationships with team members.
• Have you worked cooperatively with others in the department?
• How do you demonstrate a willingness to work with others?
• Are you able to work with individuals at all levels of the Company?
• Do you build a strong rapport with co-workers? Elaborate.
• How do you establish a good rapport with employees and customers?

Coaching

• Describe how you coach others whenever possible.
• Explain how you would coach a team on how to offer alternative solutions in order to help customers achieve desired results.
• Have you provided resources to enable individuals to develop themselves?
• Have you coached employees on how their style influences the outcomes of situations?
• Do you encourage team and team members to seek and respond to constructive criticism?
• Do you coach others on how to communicate with influence and persuasion?
• Do you provide learning activities to help team members better relate to one another and create a collaborative environment?

Leadership

• Describe how you would hold team members accountable to commitments made.
• Explain how you would use persuasive techniques when talking with people of varying backgrounds and resistance levels.
• How do you secure commitment from subordinates, supervisors, and members of other departments when working to gain support for ideas or decisions?
• Give examples of how you recognized and rewarded behavior that produced excellent performance.
• Give examples of when you influenced others on your team to reach goals, improve performance, and try new things.
• Do you inspire a sense of area pride and culture? Are co-workers aware of what makes their area unique?
• Describe how you would secure cooperation from and/or persuade others to support your solutions and decisions.
• Do you positively impact your team's morale, sense of belonging, and participation?
• Have you ever had to use knowledge and charisma rather than position, power, or coercion to influence others?
• Are you recognized for your influencing skills?
• Do you adapt your management style to meet the needs of the individual or situation? Explain.
• Give examples of how you expressed ideas in an appropriate manner to overcome resistance, complaints, and frustration from others.

Openness

• Do you actively listens to others?
• Are you open to input on alternative ways to accomplish objectives?
• Do you regularly listen to others, withholding judgment, so that you come across as open to all viewpoints?
• Would others describe you as open to innovative ideas and suggestions?
• Have you created an atmosphere that supported the open expression of ideas? When and how?
• How do you maintain an open and accepting manner?
• Do you encourage others to share ideas to develop team cohesion?
• Are you open and approachable?
• Are you open to input on alternative ways to accomplish objectives?
• Describe how you would seek input from key people who should be involved in, or will be affected by, decisions.
• Do you value the opinions of others?
• Give examples of how you listed to suggestions and advice from others.

Recognition

• How do you recognize the contributions of others?
• Give an example of when you encouraged others to recognize the work of outstanding employees.
• Do you take the time to recognize the efforts of others?
• Describe how you regularly appreciate the work of direct reports and subordinates.
• Describe how you would recognize when others do a good job?
• When have you shown appreciation for other's work?
• Give an example of how you offered praise to colleagues who have successfully completed major projects.
• How do you express appreciation of other's work?
• Do you give credit where credit is due?
• How do you appreciate the extra efforts made by coworkers?

Mediates

• Give an example of when you remained poised and rational in a debate, seeking an understanding of all sides?
• Are you able to work through disagreements with co-workers?
• How do you defuse hostile/angry individuals in group settings to prevent disruption of work?
• Do you often seek common ground and collaborative solutions in negotiations with others?
• Have you ever successfully resolved conflicts and grievances to a win-win solution? Explain.
• How do you facilitate the resolution of conflicts and grievances?
• How do you effectively manage conflicts? By dealing with them directly and immediately? Give an example.
• Explain how you would strive for win/win solutions?
• Describe how you would successfully mediate conflicts and disagreements?
• How do you resolve conflicts and disagreements constructively?
• How do you resolve conflicts in a positive way?

Feedback

• Have you provided constructive feedback in a way that fostered acceptance and development?
• Are you thoughtful and honest about the feedback you give others? Explain.
• Do you give constructive feedback on performance reviews?
• Have you receives feedback (both positive and negative) in a constructive manner?
• Do you offer constructive criticism to have a positive impact on performance?
• Describe examples of when you gave good advice and suggestions to coworkers.

Diversity and Inclusion

• Explain how you see value in the diversity of individuals on the team.
• Describe how you embrace the differences in individuals that comprise the team.
• Are you willing to overlook personal differences and focus on completing the task at hand?
• What would you do to promote acceptance of diverse viewpoints from team members?
• Are you accepting of individuals with different cultural backgrounds?
• How do you foster a diverse workforce free from discrimination and harassment?
• How do you create diverse teams of individuals with different backgrounds, skills, and abilities?

Respect

• Give examples of how you respected other members of the team/department?
• Are you viewed as a highly respected individual in the company? Can you elaborate?
• Do you value the input from coworkers?
• Describe how you treat others with respect?
• Are you well respected in the department?
• Are you respectful of the opinions and ideas of others?

Trustworthy

• Are you trusted by peers and co-workers? Are others willing to confide in you? Give examples.
• Do you keep and maintain confidentiality and trust?
• Are you a reliable and dependable worker? Will you do what you say you are going to do?
• Do you keep commitments made with coworkers? Give examples.
• Are you a committed and reliable partner?
• Would others say that you are someone who can be trusted?

Responsive

• Do you address critical customer issues in a timely manner?
• Do you follow up on inquiries in a timely manner? Describe when this happened.
• How would you assist those in the department who may need help in meeting performance metrics? Any examples?
• Are you willing to lend a hand to those in the department who need help? Elaborate.
• Do you regularly respond quickly to inquiries from potential customers?
• Explain how you would work diligently to assist customers in finding the right products.
• Give examples of when you assisted employees that needed your help.

Role Model

• How do you lead by example to demonstrate the value of interpersonal relationships?
• Do you demonstrate positive behaviors for others to follow?
• How do you display positive interactions?
• Explain how you demonstrate a high degree of ethics and integrity in the workplace?
• Are you a role model for others demonstrating the importance of interpersonal skills?

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