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Questionnaire Items Measuring Interpersonal Skills

Interpersonal Skills in the workplace are a key driver for enabling employees to work together and collaborate productively. Here are some components of interpersonal skills at work:

• Communication Working with others requires communication skills to coordinate your work.
• Empathy Being able to see another person's point of view enables you to better coordinate your actions.
• Honest
• Relationships
• Coaching
• Leadership
• Openness

A person with initiative is one who is proactive and willing/eager to take on responsibilities contribute to the success and continuous improvement of the department/organization.

360-Degree Feedback Questionnaire Items

The Interpersonal Skills competency in a 360-Degree Feedback assessment includes items measuring the ability to communicate, have empathy, be honest, have strong relationships.



Communication

• Applies appropriate communication techniques to the situation.
• Communicates well at all levels of the organization.
• A good listener who is attentive to others.
• Understands the core issues of conversations.
• Easily approachable.
• Communicates initiatives in a clear and actionable manner to employees.
• Attends to both the content and the context of what was being said.
• Demonstrates good communication with colleagues and customers.
• Maintains open and regular communication with others.

Empathy

• Anticipates the concerns of other employees.
• Uses tact, compassion, and sensitivity in interactions with others.
• Demonstrates compassion and understanding of others.
• Considers the other individual's point of view.
• Pays close attention to what is being communicated verbally and nonverbally.
• Demonstrates an understanding of other points of view.
• Has empathy for coworkers.
• Demonstrates awareness of how specific actions, or inaction, could affect others
• Listens to and interacts with customers and team members in an effective, tactful, and pleasant way

Honest

• Comes across as credible, knowledgeable and sincere
• Is honest about making mistakes and willing to fix them.
• Maintains a high degree of honesty and integrity.
• Honesty and integrity are core tenets of interpersonal relationships.
• Honest about owning up to mistakes made.
• Is transparent and honest in communications, intentions, and actions.
• Gives honest feedback and suggestions for improvement.
• Gives honest opinions when asked.
• Is honest and trustworthy.

Relationships

• Able to work with individuals at all levels of the Company.
• Demonstrates willingness to work with others.
• Builds a strong rapport with co-workers.
• Builds strong relationships with team members.
• Willing to communicate in person instead of through a mobile device.
• Works cooperatively with others in the department.
• Establishes good rapport with employees and customers.
• Able to work closely others who are considered to be difficult to work with.
• Helpful, considerate, and cooperative towards others.

Coaching

• Coaches others how to communicate with influence and persuasion.
• Coaches team on how to offer alternative solutions in order to help customers achieve desired results
• Coaches employees on how their style influences the outcomes of situations.
• Coaches others whenever possible.
• Encourages team and team members to seek and respond to constructive criticism
• Provides learning activities to help team members better relate to one another and create a collaborative environment
• Provides resources to enable individuals to develop themselves.

Leadership

• Adapts management style to meet the needs of the individual or situation.
• Uses knowledge and charisma rather than position, power, or coercion to influence others
• Positively impacts his/her team's morale, sense of belonging, and participation
• Influences others on his/her team to reach goals, improve performance, and try new things
• Expresses ideas in an appropriate manner to overcome resistance, complaints, and frustration from others
• Secures cooperation from and/or persuades others to support his/her solutions and decisions
• Holds team members accountable to commitments made.
• Uses appropriate persuasive techniques when talking with people of varying backgrounds and resistance levels
• Is recognized for his/her influencing skills
• Secures commitment from subordinates, supervisors, and members of other departments when working to gain support for ideas or decisions
• Recognizes and rewards behavior that produces excellent performance.
• Inspires a sense of area pride and culture; co-workers are aware of what makes their area unique.

Openness

• Is open and approachable
• Creates an atmosphere that supports the open expression of ideas
• Values the opinions of others.
• Is open to innovative ideas and suggestions from others
• Is open to input on alternative ways to accomplish objectives
• Maintains an open and accepting manner.
• Open to input on alternative ways to accomplish objectives.
• Encourages others to share ideas to develop team cohesion.
• Listens to others, withholding judgment, and comes across as open to all viewpoints
• Seeks input from key people who should be involved in, or will be affected by, decisions.
• Actively listens to others.
• Will listen to suggestions and advice from others

Recognition

• Takes time to recognize the efforts of others.
• Shows appreciation for other's work.
• Offers praise to colleagues who have successfully completed major projects.
• Recognizes when others do a good job.
• Appreciates the extra efforts made by coworkers.
• Expresses appreciation of other's work.
• Gives credit where credit is due.
• Recognizes the contributions of others.
• Appreciates the work of direct reports and subordinates.
• Encourages others to recognize the work of outstanding employees.

Mediates

• Effectively manages conflicts by dealing with them directly and immediately
• Successfully resolves conflicts and grievances to a win-win solution.
• Strives for win/win solutions
• Successfully mediates conflicts and disagreements.
• Defuses hostile/angry individuals in group settings to prevent disruption of work.
• Facilitates the resolution of conflicts and grievances.
• Resolves conflicts and disagreements constructively.
• Resolves conflicts in a positive way.
• Remains poised and rational in debates, seeking an understanding of all sides
• Able to work through disagreements with co-workers.
• Seeks common ground and collaborative solutions in negotiations with others

Feedback

• Provides constructive feedback in a way that fosters acceptance and development.
• Gives good advice and suggestions to coworkers.
• Gives constructive feedback on performance reviews.
• Offers constructive criticism to have a positive impact on performance.
• Is thoughtful and honest about the feedback they give others.
• Receives feedback (both positive and negative) in a constructive manner.

Diversity and Inclusion

• Willing to overlook personal differences and focus on completing the task at hand.
• Embraces the differences in individuals that comprise the team.
• Sees values in the diversity of individuals on the team.
• Creates diverse teams of individuals with different backgrounds, skills, and abilities.
• Promotes acceptance of diverse viewpoints from team members.
• Accepting of individuals with different cultural backgrounds.
• Fosters a diverse workforce free from discrimination and harassment.

Respect

• Respectful of the opinions and ideas of others.
• Values the input from coworkers.
• Is well respected in the department.
• Is a highly respected individual in the company.
• Respects other members of the team/department.
• Treats others with respect.

Trustworthy

• Keeps commitments made with coworkers.
• Is someone you can trust.
• Is a committed and reliable partner.
• Is trusted by peers and co-workers; others are willing to confide in him/her
• Keeps and maintains confidentiality and trust.
• Is a reliable and dependable worker; will do what they say they are going to do.

Responsive

• Addresses critical customer issues in a timely manner.
• Is willing to lend a hand to those in the department who need help.
• Works diligently to assist customers in finding the right products.
• Assists those in the department who need help in meeting performance metrics.
• Assists employees that need help.
• Responds quickly to inquiries from potential customers.
• Follows up on inquiries in a timely manner.

Role Model

• Is a role model for others demonstrating the importance of interpersonal skills.
• Demonstrates a high degree of ethics and integrity in the workplace.
• Strives to lead by example to demonstrate the value of interpersonal relationships.
• Demonstrates positive behaviors for others to follow.
• Displays positive interactions.
• Understands that stress is part of work and does not let it affect them personally.

Employee Opinion Survey Items

Individuals with high Interpersonal Skills are able to work closely with others through communication, empathy, honesty and openness.



Communication

• My coworkers have good interpersonal skills and attend to both the content and the context of what was being said
• My colleagues are easily approachable if I need help with something
• I know how to apply appropriate communication techniques to meet the needs of the situation
• My manager communicates initiatives in a clear and actionable manner to the employees
• I demonstrate good interpersonal skills through excellent communication with colleagues and customers
• My supervisor is a good listener who is attentive to others
• My coworkers maintain open and regular communication with each other
• I feel that I communicate well at all levels of the organization
• I have no trouble understanding the core issues of conversations

Empathy

• I have empathy toward coworkers
• People in my department will listen to and interact with customers and team members in an effective, tactful, and pleasant way
• My team members are willing to consider the other individual's point of view
• My manager is willing to consider understanding the other points of view
• I use tact, compassion, and sensitivity in my interactions with others
• My coworkers demonstrate a compassion and understanding of others
• I am aware of how awareness of how specific actions, or inaction, could affect others
• Members of my team pay close attention to what is being communicated verbally and nonverbally
• My coworkers anticipates the concerns of other employees

Honest

• Our department is transparent and honest in communications, intentions, and actions
• My supervisor comes across as a credible, knowledgeable and sincere person
• People working at the Company maintain a high degree of honesty and integrity
• People in my department are honest about owning up to mistakes made and willing to put in the effort to fix them
• I feel my coworkers would give honest opinions when asked
• I give honest feedback and suggestions for improvement when asked
• I feel that honesty and integrity are core tenets of interpersonal relationships here at the [Company]
• My co-workers are honest about owning up to mistakes that occur
• I feel that the leadership here is honest and trustworthy

Relationships

• My manager is able to work with individuals at all levels of the Company
• The current team leader is able to build strong relationships with team members
• My manager establishes good rapport with employees and customers
• People in my department are willing to communicate in person instead of through a mobile device
• I feel that I am able to work closely others who may be considered to be difficult to work with
• People in my department demonstrate a willingness to work with others
• I have built a strong rapport with my co-workers
• I feel we work cooperatively with each other in this department
• I feel that I am helpful, considerate, and cooperative towards others

Coaching

• My director coaches us on how to offer alternative solutions in order to help customers achieve desired results
• My supervisor gives advice and coaches employees on how their style influences the outcomes of situations
• The Company provides resources to enable individuals to develop themselves
• My manager coaches others whenever possible
• The team leader coaches others how to better communicate with influence and persuasion
• The department provides learning activities to help associates better relate to one another and create a collaborative environment
• The supervisor encourages team members to seek and respond to constructive criticism

Leadership

• My supervisor expresses ideas in an appropriate manner to overcome resistance, complaints, and frustration from others
• The team leader positively impacts the team's morale, sense of belonging, and participation
• The department head inspires a sense of area pride and culture; co-workers are aware of what makes their area unique
• My manager uses appropriate persuasive techniques when talking with people of varying backgrounds and resistance levels
• I am able to adapt my management style to meet the needs of the individual or situation
• The company leadership recognizes and rewards behavior that produces excellent performance
• My manager is effective in securing cooperation from and/or persuading others to support his/her solutions and decisions
• The team leader uses knowledge and charisma rather than position, power, or coercion to influence the direction of the team
• My manager influences others on the team to reach goals, improve performance, and try new things
• Leaders at the Company are able to secure commitment from employees, supervisors, and departments when working to gain support for ideas or decisions
• The team leader holds team members accountable to commitments made

Openness

• The team is open to input on alternative ways to accomplish objectives
• My manager listens to others, withholding judgment, and comes across as open to all viewpoints
• Our department manager is open to innovative ideas and suggestions from others
• People in our department actively listens to each other
• My manager values the opinions of others
• I feel employees in my department are open to input on alternative ways to accomplish objectives
• I maintain an open and accepting manner in my interactions with others
• Leadership seeks input from key people who should be involved in, or will be affected by, decisions
• The supervisor is open and approachable
• My team leader encourages others to share ideas to develop team cohesion
• My supervisor will listen to suggestions and advice from others
• My manager creates an atmosphere that supports the open expression of ideas

Recognition

• Our department encourages others to recognize the work of outstanding employees
• Leadership shows appreciation for our work
• Leadership recognizes when we do a good job
• My supervisor recognizes the contributions of others
• People in my department often express appreciation of other's work
• Our team leader takes time to recognize the efforts of others
• My manager offers praise to colleagues who have successfully completed major projects
• The manager appreciates the extra efforts made by coworkers
• In our department we give credit where credit is due
• My supervisor appreciates the work of direct reports and subordinates

Mediates

• The team leader facilitates the resolution of conflicts and grievances
• The HR department is able to resolve conflicts and disagreements constructively
• I know how to successfully mediate conflicts and disagreements
• My manager successfully resolves conflicts and grievances to a win-win solution
• My supervisor seeks common ground and collaborative solutions in negotiations with others
• Leadership at the company resolves conflicts in a positive way
• In our department we are able to work through disagreements with co-workers
• My manager remains calm, poised and rational in debates, seeking an understanding of all sides
• My manager is able to defuse hostile/angry individuals in group settings to prevent disruption of work
• Our supervisor effectively manages conflicts by dealing with them directly and immediately
• I strive for win/win solutions

Feedback

• My manager gives good advice and suggestions to coworkers
• My manager is thoughtful and honest about the feedback they give others
• I always offer constructive criticism to have a positive impact on performance
• My supervisor provides constructive feedback in a way that fosters acceptance and development
• I receive feedback (both positive and negative) in a constructive manner
• I gives constructive feedback on performance reviews

Diversity and Inclusion

• Our department fosters a diverse workforce free from discrimination and harassment
• People at the company are willing to overlook personal differences and focus on completing the task at hand
• Coworkers in my department are accepting of individuals with different cultural backgrounds
• My manager promotes acceptance of diverse viewpoints from team members
• My manager creates diverse teams of individuals with different backgrounds, skills, and abilities
• My coworkers see values in the diversity of individuals on the team
• Employees in our department embraces the differences in individuals that comprise the team

Respect

• I see the value of input from coworkers
• Employees in the department are respectful of the opinions and ideas of others
• My manager is a highly respected individual in the company
• I have respect for the other members of the team/department
• My supervisor is well respected in the department
• My manager treats others with respect

Trustworthy

• Leaders keep their commitments made with the employees
• The team leader is trusted by peers and co-workers; others are willing to confide in him/her
• My coworkers are committed and reliable partners
• My supervisor is someone you can trust
• People in my department are reliable and dependable; they will do what they say they are going to do
• The leadership in my department is able to keep and maintain confidentiality and trust

Responsive

• Coworkers are willing to lend a hand to those in the department who need help
• Our department addresses critical customer issues in a timely manner
• People in my department will follow up on inquiries in a timely manner
• Coworkers in the department are willing to assist those who need help in meeting performance metrics
• People in our department are willing to assist employees that need help
• I am able to respond quickly to inquiries from potential customers
• I work diligently to assist customers in finding the right products

Role Model

• My manager demonstrates a high degree of ethics and integrity in the workplace
• My coworkers display positive interactions
• My manager is a role model for others demonstrating the importance of interpersonal skills
• Employees in the department demonstrate positive behaviors for others to follow
• I strive to lead by example to demonstrate the value of interpersonal relationships

Self-Assessment Items

Communication

• You apply appropriate communication techniques to the situation.
• You maintain open and regular communication with others.
• You are easily approachable.
• You demonstrate good communication with colleagues and customers.
• You communicate well at all levels of the organization.
• You a good listener who is attentive to others.
• You attend to both the content and the context of what was being said.
• You communicate initiatives in a clear and actionable manner to employees.
• You understand the core issues of conversations.

Empathy

• You anticipate the concerns of other employees.
• You use tact, compassion, and sensitivity in interactions with others.
• I consider the other individual's point of view.
• I pay close attention to what is being communicated verbally and nonverbally.
• You demonstrate compassion and understanding of others.
• You demonstrate an understanding of other points of view.
• You have empathy for coworkers.
• You demonstrate awareness of how specific actions, or inaction, could affect others
• You listen to and interacts with customers and team members in an effective, tactful, and pleasant way

Honest

• You come across as credible, knowledgeable and sincere
• I am transparent and honest in communications, intentions, and actions.
• You believe honesty and integrity are core tenets of interpersonal relationships.
• I am honest about making mistakes and willing to fix them.
• I maintain a high degree of honesty and integrity.
• You are honest about owning up to mistakes made.
• You give honest feedback and suggestions for improvement.
• You give honest opinions when asked.
• You are honest and trustworthy.

Relationships

• You are able to work with individuals at all levels of the company.
• You demonstrate willingness to work with others.
• You build a strong rapport with co-workers.
• I build strong relationships with team members.
• You are willing to communicate in person instead of through a mobile device.
• You establish good rapport with employees and customers.
• You work cooperatively with others in the department.
• You are able to work closely others who are considered to be difficult to work with.
• You are helpful, considerate, and cooperative towards others.

Coaching

• You coach others how to communicate with influence and persuasion.
• You coach team on how to offer alternative solutions in order to help customers achieve desired results
• You coach employees on how your style influences the outcomes of situations.
• You coach others whenever possible.
• You provide learning activities to help team members better relate to one another and create a collaborative environment
• You encourage team and team members to seek and respond to constructive criticism
• You provide resources to enable individuals to develop yourself.

Leadership

• You adapt management style to meet the needs of the individual or situation.
• You use knowledge and charisma rather than position, power, or coercion to influence others
• You influence others on your team to reach goals, improve performance, and try new things
• You positively impacts your team's morale, sense of belonging, and participation
• You hold team members accountable to commitments made.
• You express ideas in an appropriate manner to overcome resistance, complaints, and frustration from others
• You secure cooperation from and/or persuades others to support your solutions and decisions
• You inspire a sense of area pride and culture; co-workers are aware of what makes your area unique.
• You recognize and reward behavior that produces excellent performance.
• You are recognized for your influencing skills
• You use appropriate persuasive techniques when talking with people of varying backgrounds and resistance levels
• You secure commitment from subordinates, supervisors, and members of other departments when working to gain support for ideas or decisions

Openness

• You are open and approachable
• You create an atmosphere that supports the open expression of ideas
• You value the opinions of others.
• You maintain an open and accepting manner.
• You are open to input on alternative ways to accomplish objectives
• You are open to innovative ideas and suggestions from others
• You are open to input on alternative ways to accomplish objectives.
• You will listen to suggestions and advice from others
• You seek input from key people who should be involved in, or will be affected by, decisions.
• You listen to others, withholding judgment, and comes across as open to all viewpoints
• You encourage others to share ideas to develop team cohesion.
• You actively listen to others.

Recognition

• I take time to recognize the efforts of others.
• I show appreciation for other's work.
• I appreciate the extra efforts made by coworkers.
• You express appreciation of other's work.
• I give credit where credit is due.
• I recognize when others do a good job.
• I offer praise to colleagues who have successfully completed major projects.
• You recognize the contributions of others.
• You appreciate the work of direct reports and subordinates.
• You encourage others to recognize the work of outstanding employees.

Mediates

• You strive for win/win solutions
• You effectively manage conflicts by dealing with them directly and immediately
• You successfully resolve conflicts and grievances to a win-win solution.
• You successfully mediate conflicts and disagreements.
• You resolve conflicts in a positive way.
• You facilitate the resolution of conflicts and grievances.
• You resolve conflicts and disagreements constructively.
• You defuse hostile/angry individuals in group settings to prevent disruption of work.
• You seek common ground and collaborative solutions in negotiations with others
• You are able to work through disagreements with co-workers.
• You remain poised and rational in debates, seeking an understanding of all sides

Feedback

• You provide constructive feedback in a way that fosters acceptance and development.
• I give constructive feedback on performance reviews.
• You give good advice and suggestions to coworkers.
• I offer constructive criticism to have a positive impact on performance.
• I am thoughtful and honest about the feedback I give others.
• You receive feedback (both positive and negative) in a constructive manner.

Diversity and Inclusion

• I am willing to overlook personal differences and focus on completing the task at hand.
• I promote acceptance of diverse viewpoints from team members.
• You see value in the diversity of individuals on the team.
• I create diverse teams of individuals with different backgrounds, skills, and abilities.
• I embrace the differences in individuals that comprise the team.
• You accepting of individuals with different cultural backgrounds.
• You foster a diverse workforce free from discrimination and harassment.

Respect

• I am well respected in the department.
• I value the input from coworkers.
• You are respectful of the opinions and ideas of others.
• I respect other members of the team/department.
• I am a highly respected individual in the company.
• You treat others with respect.

Trustworthy

• I am a committed and reliable partner.
• I am someone you can trust.
• I keep commitments made with coworkers.
• You are trusted by peers and co-workers; others are willing to confide in him/her
• You keep and maintain confidentiality and trust.
• You are a reliable and dependable worker; you will do what you say you would do.

Responsive

• I respond quickly to inquiries from potential customers.
• I assist employees that need help.
• You assist those in the department who need help in meeting performance metrics.
• I follow up on inquiries in a timely manner.
• I am willing to lend a hand to those in the department who need help.
• You address critical customer issues in a timely manner.
• I work diligently to assist customers in finding the right products.

Role Model

• You are a role model for others demonstrating the importance of interpersonal skills.
• You strive to lead by example to demonstrate the value of interpersonal relationships.
• I demonstrate positive behaviors for others to follow.
• I demonstrate a high degree of ethics and integrity in the workplace.
• You display positive interactions.
• You understand that stress is part of work and does not let it affect them personally.

Job Application

Communication

• Do you attend to both the content and the context of what was being said? Can you give an example?
• How do you apply the appropriate communication techniques to different situations?
• Are you a good listener who is attentive to others?
• Give an example of how you understood the core issues of a conversation?
• Give examples of how you demonstrated good communication with colleagues and customers.
• Would others say that you communicate well at all levels of the organization?
• How do you maintain open and regular communication with others?
• Would others say that you are easily approachable?
• Have you communicated initiatives in a clear and actionable manner to employees? Explain.

Empathy

• Give an example of when you demonstrated an understanding of other points of view.
• Do you always pay close attention to what is being communicated verbally and nonverbally?
• Would others describe you as someone who uses tact, compassion, and sensitivity in interactions with them?
• How do you demonstrate a compassion and understanding of others?
• Do you have empathy for coworkers? Can you give an example?
• Describe a situation in which you demonstrated an awareness of how specific actions, or inaction, could affect others.
• Do you listen to and interact with customers and team members in an effective, tactful, and pleasant way? Explain.
• Do you anticipate the concerns of other employees? Example?
• When do you consider the other individual's point of view?

Honest

• Do your colleagues view you as credible, knowledgeable and sincere? Give examples of interactions which support this.
• Do you maintain a high degree of honesty and integrity?
• Are you honest about owning up to mistakes made? Can you give an example?
• Would others describe you as honest and trustworthy? Can you describe interactions that support this view?
• Are you honest about making mistakes and willing to fix them?
• Are you transparent and honest in communications, intentions, and actions?
• Are honesty and integrity your core tenets of interpersonal relationships? Explain.
• Do you always give honest opinions when asked?
• When completing assessments of others, do you give honest feedback and suggestions for improvement?

Relationships

• Do you build a strong rapport with co-workers? Elaborate.
• How do you establish a good rapport with employees and customers?
• Have you worked cooperatively with others in the department?
• How do you demonstrate a willingness to work with others?
• Do you consider yourself able to work closely others who are difficult to work with? Explain.
• Are you able to work with individuals at all levels of the Company?
• Describe how you build strong relationships with team members.
• A you helpful, considerate, and cooperative towards others? Give examples.
• Do you feel you are more willing to communicate in person instead of through a mobile device?

Coaching

• Describe how you coach others whenever possible.
• Do you coach others on how to communicate with influence and persuasion?
• Have you coached employees on how their style influences the outcomes of situations?
• Do you encourage team and team members to seek and respond to constructive criticism?
• Do you provide learning activities to help team members better relate to one another and create a collaborative environment?
• Explain how you would coach a team on how to offer alternative solutions in order to help customers achieve desired results.
• Have you provided resources to enable individuals to develop themselves?

Leadership

• Describe how you would hold team members accountable to commitments made.
• Do you adapt your management style to meet the needs of the individual or situation? Explain.
• Do you inspire a sense of area pride and culture? Are co-workers aware of what makes their area unique?
• Describe how you would secure cooperation from and/or persuade others to support your solutions and decisions.
• Give examples of when you influenced others on your team to reach goals, improve performance, and try new things.
• Do you positively impact your team's morale, sense of belonging, and participation?
• Give examples of how you recognized and rewarded behavior that produced excellent performance.
• Are you recognized for your influencing skills?
• Have you ever had to use knowledge and charisma rather than position, power, or coercion to influence others?
• Explain how you would use persuasive techniques when talking with people of varying backgrounds and resistance levels.
• How do you secure commitment from subordinates, supervisors, and members of other departments when working to gain support for ideas or decisions?
• Give examples of how you expressed ideas in an appropriate manner to overcome resistance, complaints, and frustration from others.

Openness

• Are you open to input on alternative ways to accomplish objectives?
• Do you value the opinions of others?
• Do you regularly listen to others, withholding judgment, so that you come across as open to all viewpoints?
• Do you encourage others to share ideas to develop team cohesion?
• Give examples of how you listed to suggestions and advice from others.
• Do you actively listens to others?
• Are you open and approachable?
• Are you open to input on alternative ways to accomplish objectives?
• How do you maintain an open and accepting manner?
• Would others describe you as open to innovative ideas and suggestions?
• Have you created an atmosphere that supported the open expression of ideas? When and how?
• Describe how you would seek input from key people who should be involved in, or will be affected by, decisions.

Recognition

• Describe how you regularly appreciate the work of direct reports and subordinates.
• Do you give credit where credit is due?
• Give an example of when you encouraged others to recognize the work of outstanding employees.
• How do you appreciate the extra efforts made by coworkers?
• How do you express appreciation of other's work?
• Give an example of how you offered praise to colleagues who have successfully completed major projects.
• Describe how you would recognize when others do a good job?
• Do you take the time to recognize the efforts of others?
• When have you shown appreciation for other's work?
• How do you recognize the contributions of others?

Mediates

• How do you facilitate the resolution of conflicts and grievances?
• Explain how you would strive for win/win solutions?
• Have you ever successfully resolved conflicts and grievances to a win-win solution? Explain.
• Give an example of when you remained poised and rational in a debate, seeking an understanding of all sides?
• How do you resolve conflicts in a positive way?
• Do you often seek common ground and collaborative solutions in negotiations with others?
• Are you able to work through disagreements with co-workers?
• How do you effectively manage conflicts? By dealing with them directly and immediately? Give an example.
• How do you defuse hostile/angry individuals in group settings to prevent disruption of work?
• Describe how you would successfully mediate conflicts and disagreements?
• How do you resolve conflicts and disagreements constructively?

Feedback

• Do you offer constructive criticism to have a positive impact on performance?
• Have you provided constructive feedback in a way that fostered acceptance and development?
• Have you receives feedback (both positive and negative) in a constructive manner?
• Describe examples of when you gave good advice and suggestions to coworkers.
• Are you thoughtful and honest about the feedback you give others? Explain.
• Do you give constructive feedback on performance reviews?

Diversity and Inclusion

• Describe how you embrace the differences in individuals that comprise the team.
• How do you foster a diverse workforce free from discrimination and harassment?
• Are you accepting of individuals with different cultural backgrounds?
• How do you create diverse teams of individuals with different backgrounds, skills, and abilities?
• Are you willing to overlook personal differences and focus on completing the task at hand?
• Explain how you see value in the diversity of individuals on the team.
• What would you do to promote acceptance of diverse viewpoints from team members?

Respect

• Describe how you treat others with respect?
• Give examples of how you respected other members of the team/department?
• Are you well respected in the department?
• Are you viewed as a highly respected individual in the company? Can you elaborate?
• Do you value the input from coworkers?
• Are you respectful of the opinions and ideas of others?

Trustworthy

• Are you a reliable and dependable worker? Will you do what you say you are going to do?
• Do you keep commitments made with coworkers? Give examples.
• Are you trusted by peers and co-workers? Are others willing to confide in you? Give examples.
• Are you a committed and reliable partner?
• Would others say that you are someone who can be trusted?
• Do you keep and maintain confidentiality and trust?

Responsive

• Do you address critical customer issues in a timely manner?
• Explain how you would work diligently to assist customers in finding the right products.
• Do you regularly respond quickly to inquiries from potential customers?
• Give examples of when you assisted employees that needed your help.
• How would you assist those in the department who may need help in meeting performance metrics? Any examples?
• Are you willing to lend a hand to those in the department who need help? Elaborate.
• Do you follow up on inquiries in a timely manner? Describe when this happened.

Role Model

• Are you a role model for others demonstrating the importance of interpersonal skills?
• Explain how you demonstrate a high degree of ethics and integrity in the workplace?
• How do you display positive interactions?
• How do you lead by example to demonstrate the value of interpersonal relationships?
• Do you demonstrate positive behaviors for others to follow?

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