Initiative |
- Takes the initiative to change the direction or course of events.
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- Takes decisive action to address problems, following up with relevant team members and coaching them on how to improve.
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- Seeks and utilizes opportunities for continuous learning and self-development.
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- Prepares for unexpected contingencies.
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- Takes action without being asked.
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Change Management |
- Works cooperatively with others to implement changes.
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- Supports new initiatives for organizational changes to improve effectiveness.
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- Effective in dealing with ambiguous and challenging situations.
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- Adopts changes to set and example for others to follow.
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- Effective in implementing new organizational vision and values.
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Commitment To Result |
- Able to focus on a task even when working alone.
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- Willing to do whatever it takes-not afraid to have to put in extra effort.
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- Coordinates all department activities into a cohesive team effort.
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- Conveys strong sense of own pride in Company to associates by creating a shared vision around sales and customer service.
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- Encourages commitment in others to obtain results.
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Self Management |
- Does not allow own emotions to interfere with the performance of others.
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- Consciously controls own negative emotions in order to keep team morale up.
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- Uses patience and self-control in working with customers and associates.
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- Analyzes interpersonal problems instead of reacting to them.
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- Steps away from a situation to process appropriate response.
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Continual Learning |
- Sets relevant learning objectives and goals.
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- Pursues self-improvement through continual learning.
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- Grasps new ideas, concepts, technical, or business knowledge.
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- Builds on their strengths while addressing their weaknesses.
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- Shares best practices with others and learns from others.
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Establishing Focus/Direction |
- Makes sure that employees understand how their work relates to organizational goals.
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- Excellent at managing time.
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- Maintains focus when handling several problems or tasks simultaneously.
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- Functions well under stress, deadlines, and/or significant workloads.
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- Stays focused even when under pressure and stress.
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Project Management |
- Organizes, plans, and directs resources to accomplish the goals and objectives.
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- Develops action items, workplans, timelines, and criteria for projects.
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- Anticipates potential problems and institutes controls and contingency plans to address them.
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- Works with customers and clients to assess their needs and define project parameters.
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- Maintains costs and expenses within budget limits.
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Delegation |
- Delegates tasks, responsibilities, and accountability as appropriate to the level of employee.
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- Tells subordinates what to do, not how to do it.
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- Allows subordinates to use their own methods and procedures.
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- Defines the roles, responsibilities, required actions, and deadlines for team members.
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- Encourages and empowers subordinates to use initiative in achieving goals and objectives.
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Safety |
- Commits adequate resources toward safety measures.
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- Is aware of OSHA safety guidelines.
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- Ensures compliance with safety regulations.
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- Identifies and addresses safety needs.
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- Participates in safety training when available.
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Empowering Others |
- Encourages employees to solve problems on their own.
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- Encourages others to obtain necessary skills and training.
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- Sets clear goals for others to accomplish.
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- Distributes the workload to subordinates.
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- Provides support and resources needed to accomplish goals.
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Negotiation |
- Able to say "no" when necessary to effectively execute business strategy and meet long-term objectives.
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- Is able to decline bad ideas to avoid making poor decisions.
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- Able to say "no" when it is essential to maintaining quality and high standards.
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- Influences others through rational argument and persuasion.
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- Resolves difficult negotiations whether it is a contract, sub contract, legal or any other difficult negotiation fairly and reasonably.
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Vision |
- Demonstrates consistency between words and actions
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- Expresses the Company vision in a way that is easily understood and adopted by employees.
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- Develops action plans to align his/her work with the goals of the organization
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- Creates a common vision for others.
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- Works to support the strategy of [Company]
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