Bias for Action |
- Identifies ways to simplify work processes and reduce cycle times
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- Coach others to foster an environment which can adapt quickly and willingly to rapid change.
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- Encourages risk taking and experimentation to improve performance
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- Seeks and utilizes opportunities for continuous learning and self-development.
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- Completes work on time
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Communication Skills |
- Asks follow-up questions as needed.
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- An effective listener who is responsive to information needs.
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- Chooses the communication medium (ie. email, voice mail, memo, project document) that reflects the needs of the content. (ie. urgency, confidentiality, content scope)
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- Coaches others and provides feedback on the use of different oral communication styles for different audiences
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- Able to demonstrate persuasiveness in pursuit of objectives.
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Flexibility |
- Effective in incorporating new ideas.
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- Can handle changes without complaining.
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- Identifies new opportunities to achieve goals
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- Works effectively during periods of change.
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- Adapts to circumstances as needed.
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Emotional Intelligence |
- Is able to control their own emotions.
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- Helps employees to resolve conflicts, communicate clearly, and work together to solve problems.
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- Is able to manage their own emotions.
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- Helps to make decisions and solve problems using knowledge about how others will react in certain situations.
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- Accurately perceives the emotional reactions of others.
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Managing Performance |
- Addresses grievances sooner rather than later.
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- Prioritizes the work of others.
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- Obtains commitment from employees regarding completion of tasks.
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- Is consistent in disciplinary/corrective actions.
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- Sets specific and measurable goals for others and follows through to completion.
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Analytical |
- Identifies the root cause of a problem.
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- Analyzes data and information from several sources and arrives at logical conclusions.
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- Actively seeks constructive feedback from others.
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- Uses appropriate techniques to solve problems.
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- Asks the "right" questions to size up or evaluate situations.
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Goals |
- Conducts timely follow-up; keeps others informed on a need to know basis.
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- Understands & contributes to development of strategic goals.
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- Achieves established goals.
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- Makes sure that I have a clear idea of our group's goals.
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- Makes sure that team members have a clear idea of our group's goals.
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Technology Use/Management |
- Identifies gaps between actual and needed technical competencies and provides recommendations for required training.
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- Proficient in the use of technical systems and processes.
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- Supports employee training and development initiatives regarding implementation of technology.
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- Uses technology in decision making and problem solving.
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- Adopts the implementation of new technology into the workplace.
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Customer Focus |
- Develops good rapport and trust with the customer.
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- Asks questions and listens carefully to determine customer needs and to ensure that the customer's needs are met.
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- Maintains positive customer relationships.
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- Ensures all customer commitments and requirements are met or exceeded.
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- Consistently models positive customer service attitudes.
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Negotiation |
- Able to say "no" when necessary to effectively execute business strategy and meet long-term objectives.
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- Leverages relationships with others to achieve goals.
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- Resolves difficult negotiations whether it is a contract, sub contract, legal or any other difficult negotiation fairly and reasonably.
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- Able to say "no" when it is essential to maintaining quality and high standards.
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- Influences others through rational argument and persuasion.
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Others |
- Respects the opinions of other employees.
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- Works effectively with people from other departments.
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- Able to see issues from others' perspectives.
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- Forms working relationships with employees from other departments.
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- Treats others with respect and dignity.
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