Delegation |
- Delegates tasks, responsibilities, and accountability as appropriate to the level of employee.
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- Allows subordinates to use their own methods and procedures.
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- Tells subordinates what to do, not how to do it.
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- Sets clear and reasonable expectations for others and follows through on their progress.
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- Defines the roles, responsibilities, required actions, and deadlines for team members.
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Please feel free to provide any comments to help explain your answers?
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Communication Skills |
- Asks follow-up questions as needed.
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- Communications with department leadership
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- Coaches others and provides feedback on the use of different oral communication styles for different audiences
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- Communicates effectively with colleagues and customers
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- Deals with difficult situations calmly and confidently.
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Please feel free to provide any comments to help explain your answers?
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Action |
- Gets the job done.
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- Works quickly when faced with difficult problems.
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- Makes effective decisions, even when under pressure.
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- Drives and mobilizes others progress toward goals.
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- Displays high energy and enthusiasm on consistent basis.
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Please feel free to provide any comments to help explain your answers?
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Feedback |
- Open to the suggestions of others.
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- Is easy to approach with ideas and opinions.
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- Looks to others for input.
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- Asks others for their ideas and opinions.
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- Shares past experiences with others as learning opportunities.
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Please feel free to provide any comments to help explain your answers?
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Problem Solving |
- Is a good problem solver and decision maker
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- Effective in solving problems.
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- Works cooperatively with others to solve problems.
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- Ability to solve problems at root cause rather than at symptom level.
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- Identifies and assesses all potential responses to a problem.
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Please feel free to provide any comments to help explain your answers?
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Technology Use/Management |
- Supports technical training and development of employees.
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- Identifies gaps between actual and needed technical competencies and provides recommendations for required training.
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- Maximizes the use of new technology to deliver products and services.
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- Applies complex rules and regulations to maintain optimal system performance.
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- Uses technology in decision making and problem solving.
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Please feel free to provide any comments to help explain your answers?
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Establishing Focus/Direction |
- Aligns the department's goals with the goals of the organization.
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- Makes sure that employees understand how their work relates to organizational goals.
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- Maintains focus when handling several problems or tasks simultaneously.
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- Maintains self-control when personally criticized.
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- Helps guide employees with prioritizing tasks.
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Please feel free to provide any comments to help explain your answers?
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Client Focus |
- Satisfies client needs.
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- Ensures client commitments and requirements are met or exceeded
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- Maintains strong relationships with clients.
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- Is pro-active in dealing with clients and addressing their needs.
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- Obtains feedback to ensure client needs are being met.
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Please feel free to provide any comments to help explain your answers?
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Customer Focus |
- Ensures all customer commitments and requirements are met or exceeded.
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- Consistently models positive customer service attitudes.
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- ...friendliness and courtesy
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- Develops strong customer relationships.
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- Asks questions and listens carefully to determine customer needs and to ensure that the customer's needs are met.
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Please feel free to provide any comments to help explain your answers?
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Coaching |
- Helps employees to understand responsibilities, authority, and expectations.
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- Coaches employees in how to strengthen knowledge and skills to improve work performance.
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- Conducts regular performance appraisals and feedback.
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- Addresses employee behavior problems effectively.
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- Helps employees to maintain high personal standards.
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Please feel free to provide any comments to help explain your answers?
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