Survey Questions: Communication

Job Skills

Communication
Decision Making
Problem Solving
Meetings
Innovation
Planning
Performance
Feedback/Guidance
Performance Appraisal/Management
Job Content and Design
Job Satisfaction
Quality
Risk
Safety
Security
Job Security
Systems
Equipment
Customer Service

Example Questionnaires with Communication:
Example 1 (5-point scale; numbers; NA)
Example 2 (7-point scale; radio buttons)
Example 3 (4-point scale; radio buttons)
Example 4 (5-point scale; radio buttons)
Example 5 (5-point scale; words)
Example 6 (Pulse Survey)
Example 7 (5-point scale; item comments)
Example 8 (3-point scale; words; N/A)
Example 9 (4-point scale; numbers)
Example 10 (Comment boxes only)
Example 11 (Single rating per dimension)
Example 12 (Slide-bar scale)

Communication from Leadership

My Supervisor has excellent communication skills
Managers communicate frequently and honestly about issues affecting employees
Senior management communicates well with the rest of the organization

Available

My supervisor is approachable, dependable, and ready to assist when needed.
The manager is visible and approachable; is there when you need them.
The team leader keeps open and regular communication with team members.
Associates will mark their status as "available" to signal they are open for communication.
The manager keeps an open-door policy to provide support and guidance.
My supervisor keeps open and regular communication with others.
Sales reps set their on-line status to "available" to indicate they are available for communication.
My Manager is available to me when I have questions or need help
My supervisor is visible and approachable.

Attentive

The manager takes the time to listen to you
My Supervisor attentively listens to me
People in my department listen carefully.
At our company, people listen to others' points of view with an open mind
Senior leaders listen attentively and responds thoughtfully, showing they value the conversation.
Co-Workers are willing to listen to my ideas
HR Managers will listen to both side in employer/employee disputes
Coworkers will ask follow-up questions as needed.
The team leader listens attentively and without interrupting to team members and customers
My supervisor listens actively & speaks clearly and directly.
I feel the manager accurately attends to/understands ideas which are exchanged.
My Supervisor listens to me

Open

I actively seek feedback from colleagues and customers about my work.
In our department, people know how to face the person when speaking or listening to engage in direct communication
I am able to communicate freely with any employee
I feel my manager articulates ideas and emotions clearly to others
Leaders and managers use face-to-face contact.
My supervisor takes the time to makes eye contact with the person they are speaking with
Employees are willing to communicate issues and concerns
My Supervisor is willing to listen to my ideas
In our department, colleagues are effective in communicating thoughts and feelings to others
Colleagues are generally willing to accept feedback from others
Managers are open to receiving feedback from others
My supervisor welcomes input and suggestions from others

Responsive

The Benefits Department responds to questions with accurate and complete answers
People in my department are responsive and acknowledge an understanding of what the other person is saying
We regularly address issues of key importance to stakeholders
I can get the information I need to do my job
My manager courageously takes on challenging questions and provides instant answers
I believe I am an effective listener who is responsive to information needs
My manager listens carefully and responds to new information
My manager is able to quickly respond with answers to questions on the spot

Clarity

Decisions are clear and are communicated effectively organization-wide.
The reports our department generates are clear and persuasive
My supervisor articulates ideas clearly and assertively
Senior leaders are able to present information in a clear and logical format
I am comfortable clarifying problems logically, simplifying complex matters into digestible parts
The project supervisor communicates project information accurately and clearly
My manager demonstrates clear verbal and written communication skills
The shift lead communicates clearly and get to the point without unnecessary details
My manager has the technical skills to be able to clarify complex or technical information
The team leader communicates a clear understanding of the subject at hand

Succinct

People in our department produce written content that is both succinct and orderly
Leaders in our department convey ideas confidently and succinctly
My manager is able to communicate ideas effectively and succinctly to both individuals and groups, in any setting
My supercisor explains issues logically, breaking down complex issues into manageable pieces of information
The supervisor delivers clear and concise instructions regarding use of the equipment
I can write reports in a concise and organized manner
The manager provides straightforward and brief directions
Leadership expresses ideas clearly and concisely to individuals and groups, in both formal and informal settings
In our department, we focus communications on the relevant key issues

Effective

I take steps to prevent interruptions when important issues are being discussed
Employees in our department communicate effectively
I can communicate effectively with colleagues
My team communicates effectively with others
Communication is good between departments.
My manager communicates effectively with all levels of the organization
I am comfortable communicating with colleagues and partners
Meetings are usually chaired by competent and articulate individuals who can effectively communicate ideas and information
I know how to effectively use non-verbal communication (e.g., eye contact, nodding, gestures, etc.)
My coworkers communicate effectively with colleagues and customers
The team leader effectively and regularly communicates regarding issues that are critical to the team
I believe my manager is an effective communicator
My supervisor communicates well
There are no barriers to open and efficient communication
There is good communication between departments.
Leadership at Company communicates well with employees
I am satisfied with the information I receive from Managers on what's going on in the Company

Communicates With Superiors

I can speak freely to my supervisor on a variety of topics
There is good communication between me and my supervisor
People in my department generally engage in clear communication with both senior and junior management
I have the confidence to communicate effectively to all levels (from CEO down) of the organization
I report progress on goals to the supervisor
My Supervisor works to improve communications in all directions
I am comfortable communicating with department leadership
I can confidently interact with all tiers of the organization
I try to keep the supervisor informed about achievements and milestones
I feel confident in communicating across all organizational levels, including external stakeholders
I know how to communicates effectively with management, both upward and downward
The culture of our organization facilitates seamless communication across all management levels
Leadership at Company communicates freely with employees.
I am satisfied with my manager's communication and interpersonal skills.
My Supervisor keeps me informed about important issues

Coaches Others

I feel comfortable giving feedback to others even if that feedback is critical of their approach
Supervisors mentor others on enhancing their written communication
I feel ready to offer feedback, even if it involves tough critiques
HR delivers influential training
I feel my manager is able to coach others and provide feedback on the use of different oral communication styles for different audiences
Managers communicate to employees how their jobs/ works/ goals relate to organizational goals
The HR Department conducts impactful training sessions
Branch managers coach others on their written communication skills
Managers show employees how their work contributes to the success of the organization

Confirms Communication

The supervisor verifies understanding throughout discussions
When in Q&A, our manager summarizes or paraphrases the current question to confirm understanding
My manager provides followup information and seeks to avoid misunderstandings
The team leader recaps action steps from meetings to ensure clarity and execution
The project manager reviews any "action steps" resulting from meetings or conversations before concluding to ensure clarity and that plans will be executed

Internal Communications

The internal communication I receive through road shows, e-mails and newsletters about the direction and successes of the business is effective
I regularly read the Company newsletter and other publications

Communicates Goals/Vision

I feel well informed about company goals and strategic directions.
CompanyName does a good job communicating business objectives.
Managers communicate a clear sense of direction for my organization.
Our manager communicates Corporate initiatives in a relevant and actionable manner to employees in the department
Goals, objectives, and strategies are clearly communicated.
The company directors give staff a clear picture of the direction in which the Company is headed
Our senior leaders establish a clear direction for the company.
I can see the link between my work and the Company's objectives
I can clearly explain the business objectives of my local function or business unit to others

Sharing

Information and knowledge are freely shared at the Company
My Supervisor does a good job sharing information with me
My manager does a good job of sharing information.
Employees at the Company regularly share and exchange ideas
The company does an excellent job communicating changes or decisions that affect employees.
Managers keep me informed and up-to-date
Co-workers share information and new ideas throughout the company
Financial and quality performance reports are shared with employees.

Professionalism

My supervisor maintains self-control in conversations
Colleagues use polite language and shows respect for others' opinions and time
People in our department maintain a formal and respectful tone, avoiding use of slang or overly casual language
My manager is professional at all times--never ridiculing, mocking or undermining peers or subordinates.
Everyone in our department maintains good contact with others when speaking
My manager is professional at all times--never ridiculing, mocking or undermining peers or subordinates

Timely

Company communications keep me up-to-date.
The team leader communicates changes to team members in a timely manner
Communications about changes are sent to team members in a timely manner
Managers rspond in a timely manner, respecting deadlines and others' schedules
I usually know in plenty of time when important things happen.
The team lead communicates company/market changes to appropriate team members in a timely manner
Senior Management at Company communicates at an appropriate frequency with employees.
Leadership at the Company communicates frequently with employees

Expertise/Competence

Exhibits competence by communicating calmly and confidently in difficult situations.
The department head supports communication systems recently implemented
My manager deals with difficult situations calmly and confidently
I feel supervisors deliver difficult/sensitive messages to my co-workers in an appropriate manner
People in my department are comfortable using software, graphics, or other aids to clarify complex or technical reports
Coworkers use correct spelling, grammar and punctuation
The team leader is able to deliver difficult messages to co-workers in an appropriate manner
I am comfortable delivering difficult messages to superiors and subordinates.

Energetic

My manager conveys priorities with right sense of urgency and importance
The supervisor delivers messages with personal energy, enthusiasm, and conviction
My manager is able to deliver messages with energy, enthusiasm, and conviction.
Senior leadership delivers messages with energy, enthusiasm, and conviction

Persuasive

The team leader demonstrates persuasiveness in pursuit of objectives
The supervisor is an effective and motivating communicator
My manager uses ideas and perspectives to persuade others
My manager inspires others to take action based on his/her communications
I feel that I am persuasive and articulate when communicating
The project lead is able to demonstrate persuasiveness in pursuit of objectives
My Supervisor is a skilled negotiator

Presentations

I know how to deliver effective public presentations
I feel that I am able to deliver effective presentations
Leaders here come across as comfortable and effective as a public speakers
Employees in my department present clear and persuasive information in reports
The project head delivers well-prepared, informed, poised and succinct presentations
Leadership here is effective in delivering presentations to teams, large groups, and diverse audiences
My colleagues deliver influential presentations
I can effectively deliver presentations
My manager delivers effective presentations
My boss gives clear and convincing presentations

Performance Feedback

My manager conducts regular performance feedback discussions with individuals and teams
I can write complete and developmentally-oriented performance appraisals with clear goals, using SMART criteria
I am comfortable giving feedback to others.
The supervisor implements performance appraisals focused on employee development using SMART criteria
I am comfortable providing feedback in a helpful and respectful way, focusing on improvement