Adaptability |
- Recognizes and implements changes to enhance efficiency and effectiveness.
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- Ability to recognize the potential benefits of change, and create an infrastructure which supports change.
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- Works effectively in dynamic and changing work environments.
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- Develops insights and applies innovative solutions to projects and problems.
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- Flexible and open to new ideas and encourages others to value change.
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Please feel free to provide any comments to help explain your answers?
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Self Management |
- Does not allow own emotions to interfere with the performance of others.
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- Steps away from a situation to process appropriate response.
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- Uses patience and self-control in working with customers and associates.
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- Deals with conflict by controlling own emotions by listening, being flexible, and sincere in responding.
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- Is aware of personal impact on others and adjusts behavior to create a positive leadership presence.
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Please feel free to provide any comments to help explain your answers?
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Supervisory Skills |
- Maintains good working relationships with employees.
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- Delegates effectively.
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- Provides constructive, ongoing feedback.
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- Resolves personnel problems quickly and effectively.
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- Promotes teamwork and cooperation within the department.
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Please feel free to provide any comments to help explain your answers?
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Delegation |
- Delegates tasks, responsibilities, and accountability as appropriate to the level of employee.
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- Delegates authority and responsibility to subordinates and holds them accountable for their actions.
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- Allows subordinates to use their own methods and procedures.
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- Tells subordinates what to do, not how to do it.
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- Sets clear and reasonable expectations for others and follows through on their progress.
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Please feel free to provide any comments to help explain your answers?
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Quality |
- Analyze what occurred and re-adjusts accordingly when goals are not met.
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- Holds employees accountable for their quality of work.
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- Encourages employees to produce the best quality products.
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- Encourages others to produce the highest quality work products.
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- Corrects issues in a timely manner.
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Please feel free to provide any comments to help explain your answers?
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Safety |
- Participates in safety training when available.
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- Supports our company's safety programs.
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- Commits adequate resources toward safety measures.
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- Develops a strong safety culture.
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- Committed to safety in the workplace.
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Please feel free to provide any comments to help explain your answers?
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Customer Focus |
- Develops strong customer relationships.
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- Ensures all customer commitments and requirements are met or exceeded.
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- Consistently models positive customer service attitudes.
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- Does not hesitate to address customer concerns or complaints.
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- Develops good rapport and trust with the customer.
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Please feel free to provide any comments to help explain your answers?
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Co-worker Development |
- Adapts coaching and mentoring approach to meet the style or needs of individuals
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- Gives others development opportunities through project assignments and increased job responsibilities
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- Provides ongoing feedback to co-workers on their development progress
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- Sets and clearly communicates expectations, performance goals, and measurements to others
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Please feel free to provide any comments to help explain your answers?
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Coaching |
- Addresses employee behavior problems effectively.
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- Helps employees to maintain high personal standards.
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- Conducts regular performance appraisals and feedback.
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- Helps employees to understand responsibilities, authority, and expectations.
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- Provides clear, motivating, and constructive feedback.
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Please feel free to provide any comments to help explain your answers?
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Strategic Insight |
- Formulates policies and strategies for addressing the Company's important challenges.
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- Formulates strategies and action plans to ensure successful completion of goals and objectives.
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- Analyzes records and reports to obtain insight into potential issues and trends.
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- Anticipates business cycles and trends and makes adjustments in a timely manner.
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- Maintains knowledge of current trends in the industry.
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Please feel free to provide any comments to help explain your answers?
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Organizational Fluency |
- Is aware of other organizational cultures to compare/contrast with the current organizational culture.
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- Effective in communicating with others within the organization.
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- Able to deal with sensitive issues with tact and professionalism.
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- Gets things done through the department.
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- Understands the current organizational culture.
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Please feel free to provide any comments to help explain your answers?
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