Quality - Employee Satisfaction Survey Sample #2





Surveys Measuring Quality:
Example 1 (5-point scale; numbers; NA)
Example 2 (7-point scale; radio buttons)
Example 3 (4-point scale; radio buttons)
Example 4 (5-point scale; radio buttons)
Example 5 (5-point scale; words)
Example 6 (Pulse Survey)
Example 7 (5-point scale; item comments)
Example 8 (3-point scale; words; N/A)
Example 9 (4-point scale; numbers)
Example 10 (Comment boxes only)
Example 11 (Single rating per dimension)
Example 12 (Slide-bar scale)
Dear Employee:


Welcome to the Employee Satisfaction Survey. We are on a journey to create a workplace that encourages success! A critical component of creating this culture is building a business you recognize as being a great place to work and one that provides you with challenge and recognition. We want to build a thriving and successful business that provides motivation and satisfaction. In order to do so we need to assess how we are doing and understand your thoughts, views and feelings.

We have developed this survey with questions tailored for our staff and business to provide you with an opportunity to anonymously rate many facets of the business. The survey will assess what you value most in your employment and allow you to make positive suggestions for improvement.

The survey is web-based, quick and simple to complete which allows fast reporting and analysis. To ensure your anonymity, the survey is being hosted by an external organization. You will not be required to identify yourself. We want to be very clear that we will not be able to attribute this data to any specific individual and it is not our intention to do so.

Please ensure that your submission is made between . The survey will only be available during these dates.

Thank you for your participation in the survey. We look forward to seeing the analysis of your responses and we are hoping for 100% participation.

Management Team

Dimensions Included:
Quality, Meetings, Systems, Initiative, Leadership, Stress, Business Focus, Risk, Vision, Pay


Instructions:
Please complete the items below and press the submit button at the end of the survey. If you need multiple sessions to complete the survey, please click the "Submit" button at the end of each session to save your responses. Please feel free to skip any items that you do not wish to respond to. Keep in mind that your responses help us to become a better place to work. So, you are encouraged to respond to all items on the questionnaire.




Quality

Strongly
Disagree
1
2
Disagree
3
4
Agree
5
6
Strongly
Agree
7
  1. Continuous learning and improvement helps the Company respond to Change and achieve success
  1. My quality work instructions provide meaningful guidance on how to accurately perform my job duties.
  1. Methods are in place to identify production problems
  1. Managers try to prevent production problems before they occur
  1. Management supports and encourages finding ways to improve the quality of work products.
What are your suggestions for how we can improve Quality?


Meetings

Strongly
Disagree
1
2
Disagree
3
4
Agree
5
6
Strongly
Agree
7
  1. Meetings are a useful way for employees to work together
  1. Meetings are followed up by action plans
  1. All employees are encouraged to share their input at meetings
  1. We make the best use of meetings and meetings are tailored to specific needs and purposes.
  1. Meetings start and end on time
What are your suggestions for how we can improve Meetings?


Systems

Strongly
Disagree
1
2
Disagree
3
4
Agree
5
6
Strongly
Agree
7
  1. Managers are skilled and trained in the various systems to help employees when needed
  1. The Quality Management system in place helps us achieve compliance with ISO 9001 and other models for quality systems
  1. The Company has an excellent employee hiring and selection system
  1. Continuity of leadership is achieved through effective succession planning
  1. The Company uses a systematic process for identifying employee development needs and implementing solutions
What are your suggestions for how we can improve Systems?


Initiative

Strongly
Disagree
1
2
Disagree
3
4
Agree
5
6
Strongly
Agree
7
  1. Leadership at the Company encourages initiative and risk taking
  1. I am allowed to take initiative to assess my skills and seek appropriate training
  1. Senior Management at Company encourages initiative.
  1. The Company seeks to take advantage of opportunities
  1. My supervisor encourages initiative.
What are your suggestions for how we can improve Initiative?


Leadership

Strongly
Disagree
1
2
Disagree
3
4
Agree
5
6
Strongly
Agree
7
  1. Leadership at the Company encourages initiative and risk taking
  1. Leaders are open to feedback from multiple perspectives
  1. The Leadership promotes team morale and builds organizational commitment
  1. Leaders identify problems, collect information from various sources, and synthesize that information into effective solutions
  1. The Leadership fosters organizational commitment, team spirit, and pride in working for the Company
What are your suggestions for how we can improve Leadership?


Stress

Strongly
Disagree
1
2
Disagree
3
4
Agree
5
6
Strongly
Agree
7
  1. I feel safe in my job
  1. I have a relaxed and positive outlook
  1. I participate in decisions that affect me
  1. My work schedule is flexible enough to meet my needs
  1. I do not fear losing my job
What are your suggestions for how we can improve Stress?


Business Focus

Strongly
Disagree
1
2
Disagree
3
4
Agree
5
6
Strongly
Agree
7
  1. The Company continues to grow and expand its services
  1. My Co-Workers understand their job roles and functions and how they contribute to the success of the company
  1. The Company seeks to take advantage of opportunities
  1. The Leadership identifies new markets and opportunities to advance our products
  1. Strategic planning helps develop new business opportunities
What are your suggestions for how we can improve Business Focus?


Risk

Strongly
Disagree
1
2
Disagree
3
4
Agree
5
6
Strongly
Agree
7
  1. The safety training programs we receive are thorough.
  1. I feel comfortable reporting issues to management.
  1. Our department has a reputation for good compliance with regulations.
  1. I feel comfortable raising risk and compliance issues and concerns to management.
  1. The leaders in my department are receptive to all communications about risk, including bad news.
What are your suggestions for how we can improve Risk?


Vision

Strongly
Disagree
1
2
Disagree
3
4
Agree
5
6
Strongly
Agree
7
  1. Leadership is effective in establishing the direction and strategy for the organization
  1. I can design a forward-thinking strategy to achieve the department's growth goals
  1. My manager develops action plans that successfully align our work with the goals of the organization
  1. My manager creates strategic initiatives that support the organization's common vision
  1. Our leader is forward thinking and leads employees in new directions
What are your suggestions for how we can improve Vision?


Pay

Strongly
Disagree
1
2
Disagree
3
4
Agree
5
6
Strongly
Agree
7
  1. I am paid fairly
  1. The pay offered by the Company is very competitive
  1. My Supervisor is always trying to make sure I am fairly compensated
  1. I feel I am adequately paid compared to my colleagues at other companies
  1. I have a clear understanding of the Company pay policy
What are your suggestions for how we can improve Pay?





  1. What changes would you like to see in your benefit plans? Please note that some of these may increase premium rates. Please check all that apply.
    Add a higher deductible plan ($1,000 - $2,500)
    Increase vision care
    Increase dental care
    Add wellness program (weight loss, nutrition, smoking cessation programs, etc.)
    Add a Medical Spending Account (MSA) (allows employees to enroll in a high deductible health plan,
    spacer and then [Company] and the employee contribute on a pre-tax basis to an account used for eligible medical expenses)


  2. What changes would you be willing to accept in order to help hold down premium increases? Please check all that apply.
    Higher annual deductibles (the amount you pay out-of-pocket before benefits begin)
    Higher office visit co pays (the dollar amount you pay for office visits)
    Higher prescription drug co pays (the dollar amount you pay for prescription drugs)
    More network restrictions (smaller group of doctors and specialists to choose from)
    No dental coverage
    Other, please specify


  3. How often would you like to participate in after hours company event?






  4. How would you rate your satisfaction with the communication between you and [Company]?







  5. What would you change about your current job or position?


  6. Please identify factors that would improve your job performance in the coming year.


  7. When your performance was discussed with you in the past,
    how often did you receive practical suggestions for improving your work?






  8. How would you rate your overall satisfaction with the company in the past year?






  9. Please give any comments or suggestions on how the company can be improved in the coming year: