Quality - Employee Opinion Survey Sample #8

Surveys Measuring Quality:
Example 1 (5-point scale; numbers; NA)
Example 2 (7-point scale; radio buttons)
Example 3 (4-point scale; radio buttons)
Example 4 (5-point scale; radio buttons)
Example 5 (5-point scale; words)
Example 6 (Pulse Survey)
Example 7 (5-point scale; item comments)
Example 8 (3-point scale; words)
Dear Employee:

Welcome to the Employee Satisfaction Survey. We are on a journey to create a workplace that encourages success! A critical component of creating this culture is building a business you recognize as being a great place to work and one that provides you with challenge and recognition. We want to build a thriving and successful business that provides motivation and satisfaction. In order to do so we need to assess how we are doing and understand your thoughts, views and feelings.

We have developed this survey with questions tailored for our staff and business to provide you with an opportunity to anonymously rate many facets of the business. The survey will assess what you value most in your employment and allow you to make positive suggestions for improvement.

The survey is web-based, quick and simple to complete which allows fast reporting and analysis. To ensure your anonymity, the survey is being hosted by an external organization. You will not be required to identify yourself. We want to be very clear that we will not be able to attribute this data to any specific individual and it is not our intention to do so.

We encourage everyone to complete the survey. Please be honest, constructive and thoughtful in your input. The survey is designed to help us understand more about your thoughts and needs to make this a great company.

The results of this survey will be used to help drive our future success. We will report back to you about what you have said and what we plan to do about it. If you have any questions about the process please contact [Contact Person].

Please ensure that your submission is made between . The survey will only be available during these dates.

Thank you for your participation in the survey. We look forward to seeing the analysis of your responses and we are hoping for 100% participation.

Management Team

Please complete the items below and press the submit button at the end of the survey. If you need multiple sessions to complete the survey, please click the "Submit" button at the end of each session to save your responses. Please feel free to skip any items that you do not wish to respond to. Keep in mind that your responses help us to become a better place to work. So, you are encouraged to respond to all items on the questionnaire.


Agree Unsure Disagree N/A
  1. Methods are in place to identify production problems
  1. The Company's image is that of a high quality Employer.
  1. The people in my team are committed to doing quality work
  1. Management places importance on quality work.
  1. Management supports and encourages finding ways to improve the quality of work products.

Customer Service

Agree Unsure Disagree N/A
  1. My supervisor is focused on improving customer service.
  1. The corporate culture emphasizes customer service
  1. Managers are focused on improving customer service
  1. I understand the relationship between my service to internal/external customers and Company's success.
  1. The training I receive reinforces customer focus


Agree Unsure Disagree N/A
  1. We are able to utilize existing equipment and tools to their fullest extent
  1. My Department is able to solve problems that arise using a variety of alternatives that meet unique situations
  1. The Company is able to evaluate new and emerging markets
  1. My Supervisor is able to accomplish a lot with a limited budget
  1. The Company seeks out information use increase business opportunities


Agree Unsure Disagree N/A
  1. My co-workers are committed to the success of the Company
  1. Employees in my department enjoy working together
  1. I would recommend the Company as a great place to work
  1. Employees in my department are committed to the Company and want to remain here
  1. I would recommend working at the Company to my friends


Agree Unsure Disagree N/A
  1. My Supervisor supports me in developing new products
  1. Employees are rewarded for sharing their ideas and suggestions.
  1. The Company is innovative in developing new ways to serve our customers.
  1. The Company supports innovative processes developed by employees
  1. My Supervisor looks for new and better ways of doing things


Agree Unsure Disagree N/A
  1. I actively seek feedback from colleagues and customers about my work.
  1. I do not feel micro-managed.
  1. I see my role to include mentoring and coaching others.
  1. I receive mentoring and coaching from my superior.
  1. I am given clear instructions and objectives.


Agree Unsure Disagree N/A
  1. The Company offers benefits that exceed industry standards
  1. I recognize my benefits are part of an employee total compensation program
  1. The Company offers a comprehensive benefits package
  1. The Company offers better benefits than other companies
  1. I think the benefits offered by the Company meet my needs

Corporate Culture

Agree Unsure Disagree N/A
  1. The Company new employee orientation includes information about our culture
  1. The culture helps employees work together
  1. The Company is a good community neighbor
  1. I believe that Company's open door policy is effective.
  1. The organizational culture enhances employee commitment


Agree Unsure Disagree N/A
  1. Company invests time and energy into building diverse, equitable, and inclusive teams.
  1. A more diverse workforce would improve the company's bottom line
  1. Company offers financial support for diversity programs
  1. Managers in the company genuinely support equal opportunity for women
  1. The organization respects who I am


Agree Unsure Disagree N/A
  1. Everyone has a chance to be recognized.
  1. I am made to feel that I am an important part of the Company
  1. My rewards package is representative of my job performance
  1. My Supervisor praises me for a job well done
  1. I am rewarded for exceeding my goals

General Open Ended Questions

  1. What are the top three challenges you face in your job?

  2. Would you refer others who are seeking employment to [Company]?

    If not, please explain:

  3. Are there any changes to an existing workflow, process or procedure you believe could improve your ability to perform your job more effectively or efficiently?

    If so, please describe:

  4. In your opinion, what are positive aspects of [Company]?

  5. What is the most important thing you would like to see [Company] do to improve as a place to work?

  6. On a scale of Excellent to Poor, how would you rate your overall employment experience
    with [Company] and why?

  7. Please enter any final comments you would like to share.


Questions below are optional, however, providing this information
will help us make accurate conclusions for specific work groups.
None of this information will be used to identify individual respondents.
  1. Your department:

  2. Years of Service:

  3. Your location:

  4. Your shift: