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Quality - Employee Survey Sample #8





Surveys Measuring Quality:
Example 1 (5-point scale; numbers; NA)
Example 2 (7-point scale; radio buttons)
Example 3 (4-point scale; radio buttons)
Example 4 (5-point scale; radio buttons)
Example 5 (5-point scale; words)
Example 6 (Pulse Survey)
Example 7 (5-point scale; item comments)
Example 8 (3-point scale; words; N/A)
Example 9 (4-point scale; numbers)
Example 10 (Comment boxes only)
Example 11 (Single rating per dimension)
Example 12 (Slide-bar scale)
Dear Employee:


Welcome to the Employee Survey. We are on a journey to create a workplace that encourages success! A critical component of creating this culture is building a business you recognize as being a great place to work and one that provides you with challenge and recognition. We want to build a thriving and successful business that provides motivation and satisfaction. In order to do so we need to assess how we are doing and understand your thoughts, views and feelings.

We have developed this survey with questions tailored for our staff and business to provide you with an opportunity to anonymously rate many facets of the business. The survey will assess what you value most in your employment and allow you to make positive suggestions for improvement.

The survey is web-based, quick and simple to complete which allows fast reporting and analysis. To ensure your anonymity, the survey is being hosted by an external organization. You will not be required to identify yourself. We want to be very clear that we will not be able to attribute this data to any specific individual and it is not our intention to do so.

We encourage everyone to complete the survey. Please be honest, constructive and thoughtful in your input. The survey is designed to help us understand more about your thoughts and needs to make this a great company.

The results of this survey will be used to help drive our future success. We will report back to you about what you have said and what we plan to do about it. If you have any questions about the process please contact [Contact Person].

Please ensure that your submission is made between . The survey will only be available during these dates.

Thank you for your participation in the survey. We look forward to seeing the analysis of your responses and we are hoping for 100% participation.

Management Team

Dimensions Included:
Quality, Customer Service, Resourcefulness, Commitment, Innovation, Feedback/Guidance, Benefits, Corporate Culture, Diversity, Rewards/Recognition


Instructions:
Please complete the items below and press the submit button at the end of the survey. If you need multiple sessions to complete the survey, please click the "Submit" button at the end of each session to save your responses. Please feel free to skip any items that you do not wish to respond to. Keep in mind that your responses help us to become a better place to work. So, you are encouraged to respond to all items on the questionnaire.

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Quality

 Agree Unsure Disagree N/A
  1. Management places importance on quality work.
  1. My quality work instructions provide meaningful guidance on how to accurately perform my job duties.
  1. Managers try to prevent production problems before they occur
  1. Continuous learning and improvement helps the Company respond to Change and achieve success
  1. The people in my team are committed to doing quality work


Customer Service

 Agree Unsure Disagree N/A
  1. The training I receive reinforces customer focus
  1. The corporate culture emphasizes customer service
  1. I understand the relationship between my service to internal/external customers and Company's success.
  1. Service is responsive and meets the needs of customers
  1. My supervisor is focused on improving customer service.


Resourcefulness

 Agree Unsure Disagree N/A
  1. My department offers rewards for finding better ways of doing things
  1. My Supervisor is able to accomplish a lot with a limited budget
  1. My Supervisor wants employees to use the supplies wisely
  1. Resourceful employees get ahead in this organization
  1. My Department can accomplish a lot with limited funds


Commitment

 Agree Unsure Disagree N/A
  1. My manager coordinates all department activities into a cohesive team effort.
  1. Employees at the company align personal talents with organizational needs through strengthened commitment.
  1. Managers train team leaders to assess employee capabilities and commitment.
  1. There is a sense of pride in working for the Company.
  1. My manager holds themself and others accountable for staying focused on agreed deliverables.


Innovation

 Agree Unsure Disagree N/A
  1. My department is open to innovative ideas.
  1. My manager understands the value of attending industry conferences--exposure to innovations by other companies
  1. The supervisor creates new and imaginative approaches to work-related issues.
  1. Team members support innovation at all level of the organization.
  1. The project manager focuses the team on important innovations.


Feedback/Guidance

 Agree Unsure Disagree N/A
  1. I see my role to include mentoring and coaching others.
  1. I do not feel micro-managed.
  1. I receive mentoring and coaching from my superior.
  1. I am given clear instructions and objectives.
  1. I am comfortable giving feedback to others.


Benefits

 Agree Unsure Disagree N/A
  1. The premiums for benefits are reasonable
  1. The benefits program meets my needs.
  1. The Company offers better benefits than other companies
  1. I recognize my benefits are part of an employee total compensation program
  1. I understand the benefits that are available.


Corporate Culture

 Agree Unsure Disagree N/A
  1. Managers foster an organizational culture that promotes learning and creativity.
  1. Our culture is focused on environmental sustainability and a service to others orientation.
  1. All departmental changes require documented approvals and follow formal change-control procedures.
  1. Corporate Culture is used as a guide to determine best fit for the employees in the department.
  1. Company events are designed to feel inclusive and welcoming--often described as "bringing people together like family."


Diversity

 Agree Unsure Disagree N/A
  1. Managers in the company genuinely support equal opportunity for women
  1. My department respects individuals and values their differences
  1. The HR Department helps in handling issues related to diversity
  1. Employees of all backgrounds are highly productive in our company.
  1. I feel respected and valued by my teammates in terms of diversity, equity, and inclusion.


Rewards/Recognition

 Agree Unsure Disagree N/A
  1. Everyone has a chance to be recognized.
  1. I am made to feel that I am an important part of the Company
  1. In this Company people are rewarded according to their job performance
  1. I am rewarded for exceeding my goals
  1. The rewards and recognition I receive are attractive and competitive




General Open Ended Questions


  1. What are the top three challenges you face in your job?
    1.
    2.
    3.


  2. Would you refer others who are seeking employment to [Company]?

    If not, please explain:


  3. Are there any changes to an existing workflow, process or procedure you believe could improve your ability to perform your job more effectively or efficiently?

    If so, please describe:


  4. In your opinion, what are positive aspects of [Company]?



  5. What is the most important thing you would like to see [Company] do to improve as a place to work?

  6. On a scale of Excellent to Poor, how would you rate your overall employment experience
    with [Company] and why?






  7. Please enter any final comments you would like to share.

Demographics

Questions below are optional, however, providing this information
will help us make accurate conclusions for specific work groups.
None of this information will be used to identify individual respondents.
  1. Your department:








  2. Years of Service:





  3. Your location:




  4. Your shift: