Quality - Employee Opinion Survey Sample #8

Surveys Measuring Quality:
Example 1 (5-point scale; numbers; NA)
Example 2 (7-point scale; radio buttons)
Example 3 (4-point scale; radio buttons)
Example 4 (5-point scale; radio buttons)
Example 5 (5-point scale; words)
Example 6 (Pulse Survey)
Example 7 (5-point scale; item comments)
Example 8 (3-point scale; words)
Dear Employee:

Welcome to the Employee Satisfaction Survey. We are on a journey to create a workplace that encourages success! A critical component of creating this culture is building a business you recognize as being a great place to work and one that provides you with challenge and recognition. We want to build a thriving and successful business that provides motivation and satisfaction. In order to do so we need to assess how we are doing and understand your thoughts, views and feelings.

We have developed this survey with questions tailored for our staff and business to provide you with an opportunity to anonymously rate many facets of the business. The survey will assess what you value most in your employment and allow you to make positive suggestions for improvement.

The survey is web-based, quick and simple to complete which allows fast reporting and analysis. To ensure your anonymity, the survey is being hosted by an external organization. You will not be required to identify yourself. We want to be very clear that we will not be able to attribute this data to any specific individual and it is not our intention to do so.

We encourage everyone to complete the survey. Please be honest, constructive and thoughtful in your input. The survey is designed to help us understand more about your thoughts and needs to make a great company.

The results of this survey will be used to help drive our future success. We will report back to you about what you have said and what we plan to do about it. If you have any questions about the process please contact [Contact Person].

Please ensure that your submission is made between and . The survey will only be available during these dates.

Thank you for your participation in the survey. We look forward to seeing the analysis of your responses and we are hoping for 100% participation.

Management Team

Please complete the items below and press the submit button at the end of the survey. If you need multiple sessions to complete the survey, please click the "Submit" button at the end of each session to save your responses. Please feel free to skip any items that you do not wish to respond to. Keep in mind that your responses help us to become a better place to work. So, you are encouraged to respond to all items on the questionnaire.


Agree Unsure Disagree N/A
  1. Continuous learning and improvement helps the Company respond to Change and achieve success
  1. The people in my team are committed to doing quality work
  1. Management places importance on quality work.
  1. Methods are in place to identify production problems
  1. The Company's image is that of a high quality Employer.

Customer Service

Agree Unsure Disagree N/A
  1. Our team’s current activities reflect a strong focus on the customer
  1. The training I receive reinforces customer focus
  1. The corporate culture emphasizes customer service
  1. My supervisor is focused on improving customer service.
  1. My Department is committed to customer service


Agree Unsure Disagree N/A
  1. The Company seeks out information use increase business opportunities
  1. The Company is effective in taking advantage of emerging markets
  1. My Supervisor is able to accomplish a lot with a limited budget
  1. My Department is able to solve problems that arise using a variety of alternatives that meet unique situations
  1. We are able to utilize existing equipment and tools to their fullest extent


Agree Unsure Disagree N/A
  1. There is a sense of pride in working for the Company
  1. I would recommend the Company as a great place to work
  1. Employees are committed to improving quality of services
  1. My co-workers are committed to the success of the Company
  1. Employees in my department enjoy working together


Agree Unsure Disagree N/A
  1. People in My Department are very innovative
  1. The Company is innovative in developing new ways to serve our customers.
  1. My Supervisor supports me in developing new products
  1. My ideas and suggestions are accepted and considered
  1. The Company supports innovative processes developed by employees


Agree Unsure Disagree N/A
  1. I see my role to include mentoring and coaching others.
  1. I actively seek feedback from colleagues and customers about my work.
  1. I receive mentoring and coaching from my superior.
  1. I am comfortable giving feedback to others.
  1. I do not feel micro-managed.


Agree Unsure Disagree N/A
  1. The Company offers a comprehensive benefits package
  1. I think the benefits offered by the Company meet my needs
  1. The Company offers better benefits than other companies
  1. I understand the benefits that are available.
  1. The Company offers benefits that exceed industry standards

Corporate Culture

Agree Unsure Disagree N/A
  1. The Company new employee orientation includes information about our culture
  1. The Company culture promotes employees to stay within the organization.
  1. The culture helps employees work together
  1. The organizational culture enhances employee commitment
  1. I believe that Company's open door policy is effective.


Agree Unsure Disagree N/A
  1. A more diverse workforce would improve the company's bottom line
  1. The HR Department helps in handling issues related to diversity
  1. Company offers financial support for diversity programs
  1. The organization respects who I am
  1. Company invests time and energy into building diverse, equitable, and inclusive teams.


Agree Unsure Disagree N/A
  1. Everyone has a chance to be recognized.
  1. My rewards package is representative of my job performance
  1. I am recognized whenever I do a good job
  1. My Supervisor praises me for a job well done
  1. My supervisor values and appreciates my contributions.

General Open Ended Questions

  1. What are the top three challenges you face in your job?

  2. Would you refer others who are seeking employment to ?

    If not, please explain:

  3. Are there any changes to an existing workflow, process or procedure you believe could improve your ability to perform your job more effectively or efficiently?

    If so, please describe:

  4. In your opinion, what are positive aspects of ?

  5. What is the most important thing you would like to see do to improve as a place to work?

  6. On a scale of Excellent to Poor, how would you rate your overall employment experience
    with and why?

  7. Please enter any final comments you would like to share.


Questions below are optional, however, providing this information
will help us make accurate conclusions for specific work groups.
None of this information will be used to identify individual respondents.
  1. Your department:

  2. Years of Service:

  3. Your location:

  4. Your shift: