Job Content and Design - Employee Satisfaction Survey Sample #2





Questionnaires Measuring Job Content and Design:
Example 1 (5-point scale; numbers; NA)
Example 2 (7-point scale; radio buttons)
Example 3 (4-point scale; radio buttons)
Example 4 (5-point scale; radio buttons)
Example 5 (5-point scale; words)
Example 6 (Pulse Survey)
Example 7 (5-point scale; item comments)
Example 8 (3-point scale; words; N/A)
Example 9 (4-point scale; numbers)
Example 10 (Comment boxes only)
Example 11 (Single rating per dimension)
Example 12 (Slide-bar scale)
Dear Employee:


Welcome to the Employee Satisfaction Survey. We are on a journey to create a workplace that encourages success! A critical component of creating this culture is building a business you recognize as being a great place to work and one that provides you with challenge and recognition. We want to build a thriving and successful business that provides motivation and satisfaction. In order to do so we need to assess how we are doing and understand your thoughts, views and feelings.

We have developed this survey with questions tailored for our staff and business to provide you with an opportunity to anonymously rate many facets of the business. The survey will assess what you value most in your employment and allow you to make positive suggestions for improvement.

The survey is web-based, quick and simple to complete which allows fast reporting and analysis. To ensure your anonymity, the survey is being hosted by an external organization. You will not be required to identify yourself. We want to be very clear that we will not be able to attribute this data to any specific individual and it is not our intention to do so.

Please ensure that your submission is made between . The survey will only be available during these dates.

Thank you for your participation in the survey. We look forward to seeing the analysis of your responses and we are hoping for 100% participation.

Management Team

Dimensions Included:
Job Content and Design, Customer Service, Meetings, Planning, Initiative, Professionalism, Supervision, Human Resources, Re-Organization, Hiring


Instructions:
Please complete the items below and press the submit button at the end of the survey. If you need multiple sessions to complete the survey, please click the "Submit" button at the end of each session to save your responses. Please feel free to skip any items that you do not wish to respond to. Keep in mind that your responses help us to become a better place to work. So, you are encouraged to respond to all items on the questionnaire.




Job Content and Design

Strongly
Disagree
1
2
Disagree
3
4
Agree
5
6
Strongly
Agree
7
  1. I can make positive suggestions and improve how the Company operates
  1. Overall, my workload is reasonable.
  1. My job description accurately reflects what I do on a daily basis
  1. The job re-classification process is simple and efficient
  1. I am clear about the expectations of my role.
What are your suggestions for how we can improve Job Content and Design?


Customer Service

Strongly
Disagree
1
2
Disagree
3
4
Agree
5
6
Strongly
Agree
7
  1. My supervisor is focused on improving customer service.
  1. Managers are focused on improving customer service
  1. The corporate culture emphasizes customer service
  1. Service is responsive and meets the needs of customers
  1. Our team’s current activities reflect a strong focus on the customer
What are your suggestions for how we can improve Customer Service?


Meetings

Strongly
Disagree
1
2
Disagree
3
4
Agree
5
6
Strongly
Agree
7
  1. Meetings start and end on time
  1. I get important and useful information from meetings
  1. Meetings are a useful way for employees to work together
  1. The Company should offer training on how to improve meeting effectiveness
  1. We make the best use of meetings and meetings are tailored to specific needs and purposes.
What are your suggestions for how we can improve Meetings?


Planning

Strongly
Disagree
1
2
Disagree
3
4
Agree
5
6
Strongly
Agree
7
  1. My manager has developed a strategic plan to reduce costs in the department
  1. I can anticipate potential challenges and develop a plan to achieve success
  1. Our department's strategic plan is linked to the organization's mission and goals
  1. Leadership develops effective plans to deal with unforeseen circumstances
  1. Goals and objectives are integrated and aligned with the Company vision
What are your suggestions for how we can improve Planning?


Initiative

Strongly
Disagree
1
2
Disagree
3
4
Agree
5
6
Strongly
Agree
7
  1. My supervisor encourages initiative.
  1. I feel encouraged to come up with new and better ways of doing things
  1. I am allowed to take initiative to assess my skills and seek appropriate training
  1. The Company seeks to take advantage of opportunities
  1. Senior Management at Company encourages initiative.
What are your suggestions for how we can improve Initiative?


Professionalism

Strongly
Disagree
1
2
Disagree
3
4
Agree
5
6
Strongly
Agree
7
  1. Tasks that are assigned get completed
  1. Employees in my department take their work seriously
  1. My Manager always acts with professionalism
  1. Politics and gossip do not play a major role at the Company
  1. Customers receive professional service
What are your suggestions for how we can improve Professionalism?


Supervision

Strongly
Disagree
1
2
Disagree
3
4
Agree
5
6
Strongly
Agree
7
  1. Supervisors determine appropriate staffing levels for the job
  1. Supervisors maintain a calm demeanor when addressing stressful issues in the workplace
  1. Supervisors communicate equally well with all employees
  1. My supervisor provides direction and coaching to employees
  1. I feel supervisors are successful in resolving personnel conflicts
What are your suggestions for how we can improve Supervision?


Human Resources

Strongly
Disagree
1
2
Disagree
3
4
Agree
5
6
Strongly
Agree
7
  1. The HR department handles questions and issues fairly.
  1. The Human Resources staff is accessible and responsive when I need assistance.
  1. Human Resources treats all employees with courtesy and respect.
  1. The HR department has communicated benefit updates and changes regularly and clearly.
  1. Information from Human Resources is informative, relevant/timely and consistent.
What are your suggestions for how we can improve Human Resources?


Re-Organization

Strongly
Disagree
1
2
Disagree
3
4
Agree
5
6
Strongly
Agree
7
  1. The company was successful in the reorganization.
  1. I know why our department was reorganized.
  1. The reorganization was effective
  1. The reorganization has strengthened our position as a company.
  1. After the reorganization I feel more confident in the decisions being made by management.
What are your suggestions for how we can improve Re-Organization?


Hiring

Strongly
Disagree
1
2
Disagree
3
4
Agree
5
6
Strongly
Agree
7
  1. The Company is successful in recruiting to fill both long-term and short-term positions
  1. The Company is good at finding the right talent for current and future work.
  1. The hiring process is fair and unbiased
  1. Managers follow the hiring procedures
  1. The hiring procedures consistently hire excellent candidates
What are your suggestions for how we can improve Hiring?





  1. What changes would you like to see in your benefit plans? Please note that some of these may increase premium rates. Please check all that apply.
    Add a higher deductible plan ($1,000 - $2,500)
    Increase vision care
    Increase dental care
    Add wellness program (weight loss, nutrition, smoking cessation programs, etc.)
    Add a Medical Spending Account (MSA) (allows employees to enroll in a high deductible health plan,
    spacer and then [Company] and the employee contribute on a pre-tax basis to an account used for eligible medical expenses)


  2. What changes would you be willing to accept in order to help hold down premium increases? Please check all that apply.
    Higher annual deductibles (the amount you pay out-of-pocket before benefits begin)
    Higher office visit co pays (the dollar amount you pay for office visits)
    Higher prescription drug co pays (the dollar amount you pay for prescription drugs)
    More network restrictions (smaller group of doctors and specialists to choose from)
    No dental coverage
    Other, please specify


  3. How often would you like to participate in after hours company event?






  4. How would you rate your satisfaction with the communication between you and [Company]?







  5. What would you change about your current job or position?


  6. Please identify factors that would improve your job performance in the coming year.


  7. When your performance was discussed with you in the past,
    how often did you receive practical suggestions for improving your work?






  8. How would you rate your overall satisfaction with the company in the past year?






  9. Please give any comments or suggestions on how the company can be improved in the coming year: