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Survey Questions: Information Technology

• The IT Department knows how to repair the equipment in our department.
• IT staff are knowledgeable about the software and equipment we use.
• I am skilled at applying secure coding practices, threat modeling, and vulnerability mitigation throughout the application lifecycle.
• My coworkers write clean, efficient, well-structured code using appropriate languages, frameworks, and tools.
• Colleagues understand the dependencies and interoperability of different software tools.
• My manager designs data structures, schemas, and flows that support application logic and analytics.
• Our team produces clear technical documentation, diagrams, and handoff materials.
• I know how to develop and execute unit, integration, and acceptance tests to ensure reliability and performance.
• Our team creates modular, scalable, and maintainable system designs applying architectural patterns appropriately.
• Our supervisor connects applications, APIs, and data sources reliably.

• The IT Department is effective in maintaining the equipment in my department.
• Information Technology responds to my questions and inquiries in a timely manner.
• The project manager drives high-quality IT services that strengthen organizational performance and advance key priorities.
• Our department implements improved operational methods and system-support protocols that increase efficiency and strengthen service delivery.
• Our team works effectively with business partners, UX designers, QA, infrastructure, and data teams.
• Our department delivers reliable, high-quality IT services that support the organization's needs and goals.
• The supervisor introduces improved IT workflows and operational protocols that enhance team efficiency and overall productivity.
• Our manager effectively develops new IT workflows and automated protocols that reduce manual effort and increase productivity.
• Our department delivers high quality IT services for the organization.
• The project manager designs and rolls out enhanced IT work practices and protocols that drive ongoing efficiency and productivity gains.

• The training seminars offered by the IT Department are relevant and informative.
• Our manager actively shares knowledge to help the organization work smarter and more independently.
• Our department delivers reliable IT services and maintains clear documentation and knowledge-sharing practices that strengthen organizational understanding and continuity.
• Our department delivers high-quality IT services and fosters continuous learning through structured knowledge-transfer and information-sharing practices.
• Our department delivers high-quality IT services and ensures strong knowledge transfer to support organizational learning and long-term capability.

• The IT Department delivers increased value to the organization.
• Managers assess department strategies and recommend adjustments to strengthen implementation of key initiatives.
• The project manager develops an enterprise architecture strategy that guides modernization efforts and ensures scalable, future-ready technology solutions.
• Our department creates an enterprise architecture strategy that ensures IT systems, standards, and platforms are aligned with organizational priorities and governance requirements.
• The Chief IT Officer develops a comprehensive enterprise architecture strategy that aligns technology, systems, and processes with organizational goals.
• Our manager analyzes operational strategies to identify risks, gaps, and improvements needed to ensure successful implementation of key initiatives.
• Senior leadership creates an enterprise architecture strategy and roadmap that guides long-term technology planning and investment decisions.
• Technology is deployed in ways that directly enable and strengthen core business objectives.
• The IT Department is strategically positioned to meet the needs of the organization.
• The project manager assesses the operational strategies that support the successful execution of important initiatives.
• Technology decisions are guided by what delivers the greatest value to the business.
• The project manager ensures key initiatives can be implemented effectively.

• Resources are used in ways that deliver the greatest operational impact.
• Resources are assigned to achieve the strongest return on effort and investment.
• My manager ensures IT resources are aligned to meet evolving needs and priorities.
• Senior leadership continually evaluates and adjusts IT resources to stay aligned with changing operational needs.
• My manager adjusts IT resources to keep pace with evolving business and technical requirements.
• The project manager anticipates changing needs and proactively aligns IT resources to meet them.
• IT systems and resources are strategically aligned to drive business priorities and outcomes.
• The IT Department ensures resources and capabilities are positioned to support the organization's evolving demands.

• The supervisor has created systematic approaches for assessing the effectiveness of IT controls and the health, stability, and resilience of critical systems.
• The manager has built effective frameworks for evaluating internal controls and systems.
• Our department has designed internal controls with appropriate tracking measures.
• The manager establishes structured frameworks for evaluating IT controls and ensuring systems meet governance, security, and compliance requirements.
• Our manager builds data-driven frameworks for evaluating IT controls and system performance using logs, metrics, and monitoring insights.

• The manager leverages standardized risk-management checklists to ensure IT controls are comprehensive, consistent, and aligned with organizational requirements.
• Our department uses risk-management checklists to proactively identify vulnerabilities and implement the IT controls needed to reduce exposure.
• Our department has developed appropriate risk response strategies.
• Our department has implemented effective risk monitoring measures and responsibilities.
• Coworkers are able to identify and implement appropriate risk responses.
• I know how to conduct risk severity level assessments.

• The project manager holds regular meetings with vendors to review performance, clarify expectations, and address risks.
• We evaluate vendor-related risks on an ongoing basis to ensure security, compliance, and operational reliability.
• The project manager conducts regular vendor onboarding and performance-review meetings.
• Our manager facilitates routine vendor briefings and oversight meetings to ensure alignment and compliance.
• Our department uses effective vendor-management tools and adheres to established compliance requirements.
• We leverage robust vendor-management systems and ensure full compliance with organizational and regulatory standards.
• Our team conducts regular risk assessments as part of our vendor management and third-party oversight processes.

• My manager leads the evaluation, testing, and approval of new software to ensure quality, fit, and readiness for organizational use.
• The IT Department properly ensures proposed software aligns with security, compliance, and data-governance requirements.
• The project manager validates that integrations, data flows, and system performance meet operational standards.
• My coworkers are effective in documenting defects, coordinating remediation with vendors, and ensuring issues are resolved before final approval.
• Our team evaluates software options against functional requirements, technical standards, and long-term architectural fit.
• The manager defines acceptance criteria and testing protocols to verify that the software meets required specifications.
• Our team leader conducts thorough acquisition evaluations and acceptance testing to ensure software solutions meet business, technical, and compliance requirements.
• Our department analyzes total cost of software ownership, licensing models, and implementation risks before recommending acquisition.
• I know how to assess vendor capabilities, product maturity, and support models to determine suitability for organizational needs.

• The team leader has created a data model that supports the team's operating and strategic goals.
• The project manager engages key business and technical stakeholders to validate and support the data model.
• Our team has built stakeholder consensus around data requirements and IT design decisions to ensure successful implementation.
• The project manager secures stakeholder alignment on data requirements and system design decisions.
• We use a structured data operating model that specifies how data is captured, managed, and applied across the organization.
• The department manager obtains stakeholder commitment for the data architecture and its intended use.

• My manager implements the technical mechanisms that enforce data retention, archival, and disposal policies.
• Our department maintains the technical controls and documentation needed to demonstrate compliance with data governance and regulatory standards.
• The IT Department implements and maintains the technical safeguards required to uphold data governance standards.
• Our IT Department maintains and implements technical controls to enforce the data governance policies.
• Our IT Department effectively manages access controls, authentication, and system protections to ensure compliance with data governance policies.

• The manager defines clear data ownership and stewardship roles to support accountability, quality, and consistent decision-making.
• The chief data officer effectively leads the data governance program.
• The manager provides leadership, strategic direction, and ensures data governance policies are developed and implemented.
• We maintain a data operating model that maps where data originates, how it moves through systems, and how it supports business processes.
• Our team follows a defined data operating model that clarifies data sources, ownership, flows, and business use.
• The team leader ensures data is classified, protected, and handled according to organizational policies and regulatory requirements.
• Our team operates under a clear data operating model that outlines data inputs, stewardship roles, and intended business uses.

• Our team manages data integration across platforms to ensure consistent, high-quality information for operational and strategic use.
• We consolidate and harmonize data from diverse sources to enable reliable applications and enterprise insights.
• Our team integrates data from multiple systems to support applications, analytics, and strategic decision-making.
• Our team integrates data from a variety of sources for applications and strategic insight.
• The manager coaches teams in advanced technical concepts, helping them troubleshoot complex issues and strengthen long-term technical capability.
• Provides technical direction by defining architectures, standards, and best practices that guide system design and implementation.

• I can analyze system behavior and improve speed, scalability, and resource efficiency.
• My team diagnoses complex issues using structured methods--identifying root causes and long-term fixes.
• I can work with cross-functional teams (network, apps, security) to resolve incidents.
• I know how to apply SDLC or Agile practices consistently from design through deployment.
• Our department identifies technical, operational, and security risks early and proposes mitigation strategies.
• The project manager translates business needs into clear, actionable technical requirements.

• The manager breaks work into manageable increments; estimates effort and prioritizes effectively.
• Managers review the IT Department performance over the past year to determine best strategies for moving forward.
• The project manager relies on risk-management checklists to guide the development of IT controls that maintain system stability and reduce operational risk.
• The manager designs and implements effective IT policies, processes, and procedures that strengthen departmental performance and impact.
• My manager identifies strategic initiatives for the department.
• We ensure development practices align with security, data governance, and regulatory requirements.
• The department creates streamlined IT policies and processes that enhance overall efficiency and overall effectiveness.
• Our department assesses tools, frameworks, and platforms for suitability, cost, and long-term value.
• The project manager coaches developers, reviews code, and builds team capability.
• My manager defines architectures, coding standards, and best practices for the team.

• Colleagues stay current with industry trends, languages, and best practices.
• Our department incorporates user feedback, usability principles, and accessibility standards.
• Our team advocates for architectural or process changes that reduce risk.
• My coworkers identify inefficiencies and propose enhancements to workflows, tools, or architecture.
• The manager identifies opportunities to reduce incident volume and improve stability.
• Our manager evaluates new tools, frameworks, and patterns for potential adoption.
• The project manager participates in post-incident reviews and contributes to action items.

• The department conducts structured root-cause analysis of technical incidents to identify underlying issues and determine the appropriate remediation steps and resources.
• Our team uses structured RCA techniques (5 Whys, fishbone diagrams, fault trees).
• Our department distinguishes between symptoms and true root causes.
• I know how to review incident data to identify systemic issues.
• This department monitors logs, alerts, and performance metrics for anomalies.
• The team leader investigates underlying causes of recurring or high-impact incidents.
• Our team validates findings with technical experts and stakeholders.
• Incidents are analyzed to trace issues to their true technical root cause and defined the corrective actions, resources, and owners needed to resolve them.
• IT staff conduct root-cause analysis of issues and coordinate the necessary technical actions, resources, and teams to implement effective solutions.
• My service team applies correct categories, priorities, and service levels to service requests.
• My manager identifies recurring patterns that may indicate underlying problems.
• Coworkers record incidents with complete, clear, and accurate details.
• I ensure tickets are traceable and auditable.

• IT Staff are good at troubleshooting issues to get to the root cause of the problem.
• My partner applies structured troubleshooting methods to isolate the issue.
• Supervisors escalate high-impact incidents immediately and appropriately.
• Our team routes issues to the correct support tier or resolver group.
• Associates gather logs, screenshots, and error messages.
• The team effectively performs initial diagnostics to narrow down the issue.
• Colleagues assess incident severity based on business impact and urgency.
• I can implement temporary workarounds when needed to restore service quickly.
• Coworkers use diagnostic tools, logs, and known-error databases to identify likely causes.
• Colleagues provide temporary workarounds when possible.
• The team lead facilitates bridge calls for major incidents.

• I use scripts, knowledge articles, and diagnostic tools to effectively address the needs of users.
• I avoid unnecessary escalations by applying known solutions.
• We ensure documentation is complete for future reference.
• The manager confirms service restoration with the user before closing the ticket.
• My team resolves common issues (password resets, access requests, basic troubleshooting).

• The IT Department maintains good documentation on any changes or issues.
• Managers ensure lessons learned are shared with service desk and support teams.
• My team updates troubleshooting guides and runbooks.
• Coworkers share insights from user interactions to improve support materials.
• Our team identifies gaps in documentation and suggests new articles.
• My manager updates or flags outdated knowledge content.
• Our team documents known errors and workarounds in the knowledge base.

• The IT Department keeps us informed of major changes to the software applications being used.
• There is adequate communication between Information Technology and our department.
• The shift manager ensures handoffs between shifts or teams are complete and accurate.
• My colleagues are able to explain technical concepts clearly to non-technical audiences.
• My technical lead documents actions taken, symptoms observed, and resolution steps.
• Rapid response teams communicate incident details clearly to technical teams.
• Service reps provide users with status updates and expected resolution timelines.

• I receive adequate support from the IT Department.
• IT Department staff usually have the answers when I need help.
• The IT Department is quick to respond to my issues.
• IT Department responds quickly when equipment or software breaks down.
• Associates works with technical teams to prioritize remediation efforts.
• Service desk technicians provide courteous, patient, and professional assistance.
• Associates listen actively to understand user issues and context.
• My teammates track progress on problem tickets until permanent resolution is achieved.
• Service desk associates set realistic expectations for resolution and follow-up.
• The supervisor recommends effective long-term fixes, design changes, or process improvements.

• Service desk techs follow defined workflows and approval processes.
• Service desk technicians escalate issues promptly when beyond Tier 1 capability.
• Our team tracks escalated tickets and ensures follow-through.
• The service desk provides complete information to higher-tier teams.
• Help desk analysts quickly process standard requests (software installs, access provisioning).
• Service desk technicians ensure timely and accurate delivery of requested services.

• If I have an IT problem, I know who to contact.
• Information Technology staff at this Company are easy to approach with a work related problem.
• IT leaders cultivate effective, high-trust relationships with senior leadership to advance enterprise goals.
• IT leaders collaborate closely with senior leadership to support organizational priorities.
• IT leadership maintains strong, trust-based partnerships with senior leaders across the organization.
• IT leadership has established credibility and strong working relationships with senior executives.