Information Technology |
- Delivers high quality IT services for the organization.
| |
|
|
|
- Knows how to develop and execute unit, integration, and acceptance tests to ensure reliability and performance.
| |
|
|
|
- Ensures that critical system knowledge (such as configurations, integrations, and architectural decisions) is documented and accessible so the team is never dependent on a single expert.
| |
|
|
|
- Maintains a data operating model that maps where data originates, how it moves through systems, and how it supports business processes.
| |
|
|
|
- Provides users with status updates and expected resolution timelines.
| |
|
|
|
- Relies on risk-management checklists to guide the development of IT controls that maintain system stability and reduce operational risk.
| |
|
|
|
- Conducts root-cause analysis of issues and coordinate the necessary technical actions, resources, and teams to implement effective solutions.
| |
|
|
|
|
Business Acumen |
- Weighs alternatives and selects practical solutions.
| |
|
|
|
- Meets with customers to gain insights into their core needs and how to strategically serve them.
| |
|
|
|
- Possesses a clear grasp of the company's financial indicators.
| |
|
|
|
- Considers impact of actions on other areas of the organization.
| |
|
|
|
- Maintains currency with laws, regulations, policies, procedures, trends, and developments.
| |
|
|
|
- Implements long-term strategic solutions to critical problems.
| |
|
|
|
- Can effectively interpret and analyze data.
| |
|
|
|
|
Project Management |
- Encourages open communication among team members, helping them share updates, concerns, and ideas that strengthen project execution.
| |
|
|
|
- Assigns project roles to the team members.
| |
|
|
|
- Implements risk mitigation strategies to help move the project to successful completion.
| |
|
|
|
- Translates complex project details into clear, actionable messages so team members and stakeholders understand expectations, risks, and next steps.
| |
|
|
|
- Communicates the results of the project, at the conclusion, to all stakeholders.
| |
|
|
|
- Acquires and allocates internal and external resources needed for the project.
| |
|
|
|
- Builds confidence and capability by coaching team members, providing constructive feedback, and developing employee skills.
| |
|
|
|
|
Analytical |
- Checks that the information is both precise and up-to-date.
| |
|
|
|
- Establishes connections between different pieces of information to see the bigger picture.
| |
|
|
|
- Measures and assesses the potential loss in value of a portfolio under normal market conditions.
| |
|
|
|
- Evaluates evidence objectively, regardless of whether it supports or contradicts current ideas.
| |
|
|
|
- Gathers information from a variety of sources.
| |
|
|
|
- Evaluates evidence impartially, especially when it challenges existing beliefs or ideas.
| |
|
|
|
- Analyzes data to meet the needs of clients.
| |
|
|
|
|
Technical |
- Participates in technical communities, webinars, and forums to stay informed on industry developments.
| |
|
|
|
- Integrates technical roadmaps with broader operational or product strategies.
| |
|
|
|
- Assigns tasks based on assessed technical proficiency to ensure work is completed efficiently.
| |
|
|
|
- Designs and delivers technical workshops tailored to team needs and skill gaps.
| |
|
|
|
- Implements technical standards and benchmarks to maintain a competitive edge in the industry.
| |
|
|
|
- Adapts emerging tools and platforms to meet evolving business needs.
| |
|
|
|
- Engages in peer learning by shadowing experts or participating in cross-functional technical reviews.
| |
|
|
|
|
Collaboration |
- Has the confidence and trust of other partners.
| |
|
|
|
- Builds strong interpersonal relationships for more effective collaboration.
| |
|
|
|
- Readily shares information with other group members.
| |
|
|
|
- Communicates decisions, changes, and expectations promptly so the team can adjust and stay aligned.
| |
|
|
|
- Creates an environment of open and transparent communication.
| |
|
|
|
- Is a trustworthy and credible partner.
| |
|
|
|
- Shares information with others.
| |
|
|
|
|
Managing Performance |
- Conveys expectations for meeting performance metrics.
| |
|
|
|
- Collaborates with the employee to identify root causes of performance gaps and incorporates those insights into a tailored improvement plan.
| |
|
|
|
- Ensures employees understand their performance expectations.
| |
|
|
|
- Assigns additional responsibilities to facilitate internal employee promotions.
| |
|
|
|
- Conducts objectives and key results (OKR) assessments on a quarterly basis.
| |
|
|
|
- Uses increased responsibility as a structured development tool, aligning new duties with the employee's long-term career path and readiness.
| |
|
|
|
- Identifies specific actions to be addressed through the remediation plan.
| |
|
|
|
|
Persuasion and Influence |
- Responds to challenges with composure, modeling emotional steadiness during uncertainty or conflict.
| |
|
|
|
- Persuades others to consider alternative points of view.
| |
|
|
|
- Maintains a high personal and professional reputation.
| |
|
|
|
- Anticipates questions and provides well-reasoned, evidence-backed responses that reinforce the strength of their position.
| |
|
|
|
- Encourages employees to experiment with new approaches by highlighting how other industries or teams have successfully tackled similar challenges.
| |
|
|
|
- Ensures stakeholders are involved in the decision-making process.
| |
|
|
|
- Regularly celebrates progress toward the vision, reinforcing momentum and belief in the journey.
| |
|
|
|
|
Goals |
- Understands the reasons for assigned goals.
| |
|
|
|
- Monitors the completion of tasks and milestones against the timeline.
| |
|
|
|
- Reprioritizes goals when organizational needs shift, ensuring effort is focused where it will have the greatest impact.
| |
|
|
|
- Recognizes each person's strengths and needs to foster a collaborative environment for achieving shared goals.
| |
|
|
|
- Aids and facilitates attainment of departmental goals.
| |
|
|
|
- Establishes goals that guide towards continuous growth and improvement.
| |
|
|
|
- Maintains clarity on which goals require immediate attention and which can be advanced incrementally over time.
| |
|
|
|
|