Systems

Surveys Measuring Systems:
Example 1 (5-point scale; numbers; NA)
Example 2 (7-point scale; radio buttons)
Example 3 (4-point scale; radio buttons)
Example 4 (5-point scale; radio buttons)
Example 5 (5-point scale; words)
Example 6 (Pulse Survey)
Example 7 (5-point scale; item comments)
Example 8 (3-point scale; words; N/A)
Example 9 (4-point scale; numbers)
Example 10 (Comment boxes only)
Example 11 (Single rating per dimension)
Example 12 (Slide-bar scale)

Dear Employee:

Welcome to the Employee Satisfaction Survey. We are on a journey to create a workplace that encourages success! A critical component of creating this culture is building a business you recognize as being a great place to work and one that provides you with challenge and recognition. We want to build a thriving and successful business that provides motivation and satisfaction. In order to do so we need to assess how we are doing and understand your thoughts, views and feelings.

We have developed this survey with questions tailored for our staff and business to provide you with an opportunity to anonymously rate many facets of the business. The survey will assess what you value most in your employment and allow you to make positive suggestions for improvement.

The survey is web-based, quick and simple to complete which allows fast reporting and analysis. To ensure your anonymity, the survey is being hosted by an external organization. You will not be required to identify yourself. We want to be very clear that we will not be able to attribute this data to any specific individual and it is not our intention to do so.

We encourage everyone to complete the survey. Please be honest, constructive and thoughtful in your input. The survey is designed to help us understand more about your thoughts and needs to make this a great company.

The results of this survey will be used to help drive our future success. We will report back to you about what you have said and what we plan to do about it. If you have any questions about the process please contact [Contact Person].

Please ensure that your submission is made between . The survey will only be available during these dates.

Thank you for your participation in the survey. We look forward to seeing the analysis of your responses and we are hoping for 100% participation.

Management Team

Competencies Included:
Systems, Resourcefulness, Job Satisfaction, Pride/Loyalty, Human Resources, Information Technology/IT, Turnover

Instructions:
Please complete the items below and press the submit button at the end of the survey. If you need multiple sessions to complete the survey, please click the "Submit" button at the end of each session to save your responses. Please feel free to skip any items that you do not wish to respond to. Keep in mind that your responses help us to become a better place to work. So, you are encouraged to respond to all items on the questionnaire.

The Company has an excellent employee hiring and selection system
Continuity of leadership is achieved through effective succession planning
Managers are skilled and trained in the various systems to help employees when needed
The Company uses a systematic process for identifying employee development needs and implementing solutions
The Quality Management system in place helps us achieve compliance with ISO 9001 and other models for quality systems

If the Company were to make improvements in Systems, what are your suggestions for how we can improve this?

Resourcefulness

Employees in my department are committed to fixing issues and solving problems
I know who to contact when I need help getting something done
Employees in my department take the initiative to address problems immediately
My Department is able to solve problems that arise using a variety of alternatives that meet unique situations
My Supervisor wants us to avoid wasting supplies

If the Company were to make improvements in Resourcefulness, what are your suggestions for how we can improve this?

Job Satisfaction

I enjoy working at the Company
Considering everything, I am satisfied at this Company
I feel satisfied at the Company
My job is rewarding
I receive a lot of satisfaction from my job

If the Company were to make improvements in Job Satisfaction, what are your suggestions for how we can improve this?

Pride/Loyalty

I feel this is a good place to work.
I am glad I chose to work at this Company.
I feel like I am able to help my department.
This organization actively contributes to the community.
The Company is a good employer to work for.

If the Company were to make improvements in Pride/Loyalty, what are your suggestions for how we can improve this?

Human Resources

Information from Human Resources is informative, relevant/timely and consistent.
The Human Resources staff is accessible and responsive when I need assistance.
Human Resources treats all employees with courtesy and respect.
The HR department handles questions and issues fairly.
Human Resources cooperates and works together with all departments to effectively achieve the Company's objectives.

If the Company were to make improvements in Human Resources, what are your suggestions for how we can improve this?

Information Technology/IT

IT staff are knowledgeable about the software and equipment we use.
IT Department responds quickly when equipment or software breaks down.
If I have an IT problem, I know who to contact.
The IT Department keeps us informed of major changes to the software applications being used.
The IT Department is quick to respond to my issues.

If the Company were to make improvements in Information Technology/IT, what are your suggestions for how we can improve this?

Turnover

Our department is able to attract and retain excellent employees
I plan to be working at the Company forever
The level of benefits offered by the Company helps to reduce turnover
The level of pay offered by the Company helps to reduce turnover
Management helps reduce turnover.

If the Company were to make improvements in Turnover, what are your suggestions for how we can improve this?