Department - Employee Satisfaction Survey Sample #2





Surveys Measuring Department:
Example 1 (5-point scale; numbers; NA)
Example 2 (7-point scale; radio buttons)
Example 3 (4-point scale; radio buttons)
Example 4 (5-point scale; radio buttons)
Example 5 (5-point scale; words)
Example 6 (Pulse Survey)
Example 7 (5-point scale; item comments)
Example 8 (3-point scale; words; N/A)
Example 9 (4-point scale; numbers)
Example 10 (Comment boxes only)
Example 11 (Single rating per dimension)
Example 12 (Slide-bar scale)
Dear Employee:


Welcome to the Employee Satisfaction Survey. We are on a journey to create a workplace that encourages success! A critical component of creating this culture is building a business you recognize as being a great place to work and one that provides you with challenge and recognition. We want to build a thriving and successful business that provides motivation and satisfaction. In order to do so we need to assess how we are doing and understand your thoughts, views and feelings.

We have developed this survey with questions tailored for our staff and business to provide you with an opportunity to anonymously rate many facets of the business. The survey will assess what you value most in your employment and allow you to make positive suggestions for improvement.

The survey is web-based, quick and simple to complete which allows fast reporting and analysis. To ensure your anonymity, the survey is being hosted by an external organization. You will not be required to identify yourself. We want to be very clear that we will not be able to attribute this data to any specific individual and it is not our intention to do so.

Please ensure that your submission is made between . The survey will only be available during these dates.

Thank you for your participation in the survey. We look forward to seeing the analysis of your responses and we are hoping for 100% participation.

Management Team

Dimensions Included:
Department, Human Resources, Reorganization, Supervision, Hiring, Meetings, Planning, Customer Service, Professionalism


Instructions:
Please complete the items below and press the submit button at the end of the survey. If you need multiple sessions to complete the survey, please click the "Submit" button at the end of each session to save your responses. Please feel free to skip any items that you do not wish to respond to. Keep in mind that your responses help us to become a better place to work. So, you are encouraged to respond to all items on the questionnaire.




Department

Strongly
Disagree
1
2
Disagree
3
4
Agree
5
6
Strongly
Agree
7
  1. Our department has reasonable goals that are achievable.
  1. Collaboration is encouraged in our department.
  1. The department conducts a regular inventory of equipment.
  1. Conditions in my work area allow me to be highly productive.
  1. I think the end-of-year bonus for our department helps to ensure a high level of productivity.
What are your suggestions for how we can improve Department?


Human Resources

Strongly
Disagree
1
2
Disagree
3
4
Agree
5
6
Strongly
Agree
7
  1. Human Resources treats all employees with courtesy and respect.
  1. Information from Human Resources is informative, relevant/timely and consistent.
  1. The HR department handles questions and issues fairly.
  1. CompanyName has adequate HR staff and resources to meet the company's needs.
  1. The HR department has communicated benefit updates and changes regularly and clearly.
What are your suggestions for how we can improve Human Resources?


Reorganization

Strongly
Disagree
1
2
Disagree
3
4
Agree
5
6
Strongly
Agree
7
  1. Leadership exercises good judgment in setting the structure for the organization
  1. The Company is effective in reorganizing to meet new business challenges and opportunities
  1. I know where to go to if I have concerns about these changes.
  1. After the reorganization I feel more confident in the decisions being made by management.
  1. I still have questions regarding the recent reorganization.
What are your suggestions for how we can improve Reorganization?


Supervision

Strongly
Disagree
1
2
Disagree
3
4
Agree
5
6
Strongly
Agree
7
  1. My supervisor provides feedback that is aligned with performance expectations
  1. Managers effectively use rewards to help motivate employees
  1. Managers resolve personnel problems quickly and effectively
  1. My supervisor decides what supplies need to be purchased
  1. Managers identify and maximize opportunities for continuing education for employees
What are your suggestions for how we can improve Supervision?


Hiring

Strongly
Disagree
1
2
Disagree
3
4
Agree
5
6
Strongly
Agree
7
  1. The Company has a good pool of applicants to choose from
  1. The hiring procedures consistently hire excellent candidates
  1. Managers follow the hiring procedures
  1. The hiring process is fair and unbiased
  1. Hiring procedures are clearly defined
What are your suggestions for how we can improve Hiring?


Meetings

Strongly
Disagree
1
2
Disagree
3
4
Agree
5
6
Strongly
Agree
7
  1. Meetings start and end on time
  1. We make the best use of meetings and meetings are tailored to specific needs and purposes.
  1. The Company should offer training on how to improve meeting effectiveness
  1. Meetings are a useful way for employees to work together
  1. Meetings are followed up by action plans
What are your suggestions for how we can improve Meetings?


Planning

Strongly
Disagree
1
2
Disagree
3
4
Agree
5
6
Strongly
Agree
7
  1. I am effective in using logistics planning to reduce supply delays
  1. Our department has a 2-year plan
  1. The project manager is open to input from others into the plan for the project
  1. Our department regularly makes plans for contingencies
  1. I know the operating constraints that limit what our department can do
What are your suggestions for how we can improve Planning?


Customer Service

Strongly
Disagree
1
2
Disagree
3
4
Agree
5
6
Strongly
Agree
7
  1. The corporate culture emphasizes customer service
  1. Service is responsive and meets the needs of customers
  1. My Department is committed to customer service
  1. Our team’s current activities reflect a strong focus on the customer
  1. I understand the relationship between my service to internal/external customers and Company's success.
What are your suggestions for how we can improve Customer Service?


Professionalism

Strongly
Disagree
1
2
Disagree
3
4
Agree
5
6
Strongly
Agree
7
  1. Employees pay attention to the speaker in meetings
  1. Employees do not leave work early
  1. Employees maintain an appropriate appearance
  1. Politics and gossip do not play a major role at the Company
  1. Employees treat each other with courtesy and respect
What are your suggestions for how we can improve Professionalism?





  1. What changes would you like to see in your benefit plans? Please note that some of these may increase premium rates. Please check all that apply.
    Add a higher deductible plan ($1,000 - $2,500)
    Increase vision care
    Increase dental care
    Add wellness program (weight loss, nutrition, smoking cessation programs, etc.)
    Add a Medical Spending Account (MSA) (allows employees to enroll in a high deductible health plan,
    spacer and then [Company] and the employee contribute on a pre-tax basis to an account used for eligible medical expenses)


  2. What changes would you be willing to accept in order to help hold down premium increases? Please check all that apply.
    Higher annual deductibles (the amount you pay out-of-pocket before benefits begin)
    Higher office visit co pays (the dollar amount you pay for office visits)
    Higher prescription drug co pays (the dollar amount you pay for prescription drugs)
    More network restrictions (smaller group of doctors and specialists to choose from)
    No dental coverage
    Other, please specify


  3. How often would you like to participate in after hours company event?






  4. How would you rate your satisfaction with the communication between you and [Company]?







  5. What would you change about your current job or position?


  6. Please identify factors that would improve your job performance in the coming year.


  7. When your performance was discussed with you in the past,
    how often did you receive practical suggestions for improving your work?






  8. How would you rate your overall satisfaction with the company in the past year?






  9. Please give any comments or suggestions on how the company can be improved in the coming year: