hr-survey.com

Customer Service - Employee Opinion Survey Sample #4


Surveys Measuring Customer Service:
Example 1 (5-point scale; numbers; NA)
Example 2 (7-point scale; radio buttons)
Example 3 (4-point scale; radio buttons)
Example 4 (5-point scale; radio buttons)
Example 5 (5-point scale; words)
Example 6 (Pulse Survey)
Example 7 (5-point scale; item comments)
Example 8 (3-point scale; words)
Dear Employee:


Welcome to the Employee Survey. Our objective is to understand and express the values which will ensure is an exceptional place to work. We are asking you to take time to respond to this survey to help us identify where we are doing well and where we have opportunities to do better.

We have developed this survey with questions tailored for our staff and business to provide you with an opportunity to anonymously rate many facets of the business. The survey will assess what you value most in your employment and allow you to make positive suggestions for improvement.

Dimensions Included:
Customer Service, Professionalism, Decision Making, Problem Solving, Performance, Supervision, Work/Life, Corporate Culture, Diversity, Employee Assistance Program
Please be honest, constructive and thoughtful in your responses. The results of this survey will be used to help drive our future success. If you have any questions about the process please contact [Contact Person].

Please ensure that your submission is made between and . The survey will only be available during these dates.

Thank you for your participation in the survey. We look forward to seeing the analysis of your responses and we are hoping for 100% participation.

Management Team



Instructions:
Please complete the items below and press the submit button at the end of the survey. If you need multiple sessions to complete the survey, please click the "Submit" button at the end of each session to save your responses. Please feel free to skip any items that you do not wish to respond to. Keep in mind that your responses help us to become a better place to work. So, you are encouraged to respond to all items on the questionnaire.

Customer Service

 Strongly
Disagree		 Disagree Neutral Agree Strongly
Agree
  1. My Department is committed to customer service
  1. Managers are focused on improving customer service
  1. I understand the relationship between my service to internal/external customers and Company's success.
  1. My supervisor is focused on improving customer service.
  1. Service is responsive and meets the needs of customers
If were to make improvements in Customer Service, which item do you think should be emphasized most over the next two years in order to make us a more effective organization.
Type the number here:
What are your suggestions for how we can improve this?

Professionalism

 Strongly
Disagree		 Disagree Neutral Agree Strongly
Agree
  1. Employees pay attention to the speaker in meetings
  1. Employees treat each other with courtesy and respect
  1. Employees maintain an appropriate appearance
  1. My Manager always acts with professionalism
  1. Customers receive professional service
If were to make improvements in Professionalism, which item do you think should be emphasized most over the next two years in order to make us a more effective organization.
Type the number here:
What are your suggestions for how we can improve this?

Decision Making

 Strongly
Disagree		 Disagree Neutral Agree Strongly
Agree
  1. My supervisor seeks my opinions before making decisions that impact the team/department
  1. Senior Management discusses issues and ideas with employees before making major changes
  1. Co-workers learn from their bad decisions and rarely repeat them
  1. As a team, we make decisions together
  1. Employee opinions are valued
If were to make improvements in Decision Making, which item do you think should be emphasized most over the next two years in order to make us a more effective organization.
Type the number here:
What are your suggestions for how we can improve this?

Problem Solving

 Strongly
Disagree		 Disagree Neutral Agree Strongly
Agree
  1. My team works to simplify problems to make them more manageable
  1. My Department anticipates and resolves problems
  1. Leaders identify problems, collect information from various sources, and synthesize that information into effective solutions
  1. We resolve issues in our organization without resorting to blame, anger, or retribution.
  1. In my job I focus on problem solving instead of fault finding
If were to make improvements in Problem Solving, which item do you think should be emphasized most over the next two years in order to make us a more effective organization.
Type the number here:
What are your suggestions for how we can improve this?

Performance

 Strongly
Disagree		 Disagree Neutral Agree Strongly
Agree
  1. My job enables me to make use of my skills and abilities
  1. My Department is able to meet its deadlines
  1. My annual review is effective in identifying specific goals for performance improvement.
  1. Performance measures are evaluated on a quarterly basis
  1. I am held accountable for achieving specific results
If were to make improvements in Performance, which item do you think should be emphasized most over the next two years in order to make us a more effective organization.
Type the number here:
What are your suggestions for how we can improve this?

Supervision

 Strongly
Disagree		 Disagree Neutral Agree Strongly
Agree
  1. My Supervisor communicates the actions necessary for me to take to achieve organizational objectives
  1. I am given clear instructions and objectives.
  1. I trust the feedback I receive from My Supervisor
  1. I am treated fairly by My Supervisor.
  1. I receive feedback quickly if my performance is below expectations
If were to make improvements in Supervision, which item do you think should be emphasized most over the next two years in order to make us a more effective organization.
Type the number here:
What are your suggestions for how we can improve this?

Work/Life

 Strongly
Disagree		 Disagree Neutral Agree Strongly
Agree
  1. I can take time off to handle personal commitments.
  1. The Company helps employees find an ideal balance between work and life responsibilities
  1. The Company offers me the flexibility I want in allowing me to work at home or change my hours, when required
  1. My Supervisor would let me leave work early if I needed to.
  1. I have input into my work schedule.
If were to make improvements in Work/Life, which item do you think should be emphasized most over the next two years in order to make us a more effective organization.
Type the number here:
What are your suggestions for how we can improve this?

Corporate Culture

 Strongly
Disagree		 Disagree Neutral Agree Strongly
Agree
  1. The Company is a good community neighbor
  1. CompanyName has an image of a high quality company.
  1. The culture helps employees work together
  1. The Company culture promotes employees to stay within the organization.
  1. The organizational culture enhances employee commitment
If were to make improvements in Corporate Culture, which item do you think should be emphasized most over the next two years in order to make us a more effective organization.
Type the number here:
What are your suggestions for how we can improve this?

Diversity

 Strongly
Disagree		 Disagree Neutral Agree Strongly
Agree
  1. This company values the differences that exist between individuals
  1. I rarely hear language/communication at work that I consider offensive or discriminatory.
  1. The organization respects who I am
  1. The HR Department helps in handling issues related to diversity
  1. A more diverse workforce would improve the company's bottom line
If were to make improvements in Diversity, which item do you think should be emphasized most over the next two years in order to make us a more effective organization.
Type the number here:
What are your suggestions for how we can improve this?

Employee Assistance Program

 Strongly
Disagree		 Disagree Neutral Agree Strongly
Agree
  1. The Company EAP is confidential
  1. I feel confident in using the EAP
  1. The Company EAP is easy to use
  1. I can use the EAP when I need help
  1. The EAP is convenient for me
If were to make improvements in Employee Assistance Program, which item do you think should be emphasized most over the next two years in order to make us a more effective organization.
Type the number here:
What are your suggestions for how we can improve this?


  1. On a scale of Excellent to Poor, how would you rate your overall employment with [Company] and why?





  2. Would you refer others who are seeking employment to [Company]?


    Please provide explanation:

  3. If you had an opportunity to make any change you wanted to make [Company] a better place to work, what one improvement would you make?


  4. What changes do you see [Company] making in order to raise the standards?

  5. I feel good about my continued employment with [Company].


    If no, please provide explanation:


  6. What do you like best about working for [Company]?

  7. What do you like least about working for [Company]? How could it be improved?
  8. Use the space below to enter any final comments you would like to be noted: