hr-survey.com

Customer Service - Employee Opinion Survey Sample #4





Surveys Measuring Customer Service:
Example 1 (5-point scale; numbers; NA)
Example 2 (7-point scale; radio buttons)
Example 3 (4-point scale; radio buttons)
Example 4 (5-point scale; radio buttons)
Example 5 (5-point scale; words)
Example 6 (Pulse Survey)
Example 7 (5-point scale; item comments)
Example 8 (3-point scale; words; N/A)
Example 9 (4-point scale; numbers)
Example 10 (Comment boxes only)
Example 11 (Single rating per dimension)
Example 12 (Slide-bar scale)
Dear Employee:


Welcome to the [Company] Employee Survey. Our objective is to understand and express the values which will ensure [Company] is an exceptional place to work. We are asking you to take time to respond to this survey to help us identify where we are doing well and where we have opportunities to do better.

We have developed this survey with questions tailored for our staff and business to provide you with an opportunity to anonymously rate many facets of the business. The survey will assess what you value most in your employment and allow you to make positive suggestions for improvement.

Dimensions Included:
Customer Service, Professionalism, Decision Making, Problem Solving, Performance, Supervision, Work/Life, Corporate Culture, Diversity, Employee Assistance Program
Please be honest, constructive and thoughtful in your responses. The results of this survey will be used to help drive our future success. If you have any questions about the process please contact [Contact Person].

Please ensure that your submission is made between . The survey will only be available during these dates.

Thank you for your participation in the survey. We look forward to seeing the analysis of your responses and we are hoping for 100% participation.

Management Team



Instructions:
Please complete the items below and press the submit button at the end of the survey. If you need multiple sessions to complete the survey, please click the "Submit" button at the end of each session to save your responses. Please feel free to skip any items that you do not wish to respond to. Keep in mind that your responses help us to become a better place to work. So, you are encouraged to respond to all items on the questionnaire.

Edit this Survey
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Customer Service

Strongly
Disagree
Disagree
Neutral
Agree
Strongly
Agree
  1. My Department is committed to customer service
  1. Managers are focused on improving customer service
  1. My supervisor is focused on improving customer service.
  1. Our team’s current activities reflect a strong focus on the customer
  1. The corporate culture emphasizes customer service
If [Participant Name] were to make improvements in Customer Service, which item do you think should be emphasized most over the next two years in order to make us a more effective organization. Type the number here: What are your suggestions for how we can improve this?

Professionalism

Strongly
Disagree
Disagree
Neutral
Agree
Strongly
Agree
  1. Employees pay attention to the speaker in meetings
  1. Politics and gossip do not play a major role at the Company
  1. Employees do not leave work early
  1. Employees maintain an appropriate appearance
  1. Employees treat each other with courtesy and respect
If [Participant Name] were to make improvements in Professionalism, which item do you think should be emphasized most over the next two years in order to make us a more effective organization. Type the number here: What are your suggestions for how we can improve this?

Decision Making

Strongly
Disagree
Disagree
Neutral
Agree
Strongly
Agree
  1. Employees I work with learn from previous bad decisions and rarely repeat them
  1. My supervisor remains calm when making important or difficult decisions.
  1. Leadership at the company is able to learn from mistakes
  1. My manager is firm in their decision making and not easily influenced by the whims of others.
  1. My manager exercises good judgment by making sound and informed decisions
If [Participant Name] were to make improvements in Decision Making, which item do you think should be emphasized most over the next two years in order to make us a more effective organization. Type the number here: What are your suggestions for how we can improve this?

Problem Solving

Strongly
Disagree
Disagree
Neutral
Agree
Strongly
Agree
  1. My manager analyzes systems and processes for opportunities to gain efficiency.
  1. The team implements solutions and evaluates results.
  1. The supervisor keeps a positive outlook and perseveres through difficult challenges.
  1. Team leaders acknowledge the unique viewpoints and perspectives of other team members to lead to more innovative and comprehensive solutions.
  1. The team leader sets realistic deadlines for each action step and for the overall completion of the solution.
If [Participant Name] were to make improvements in Problem Solving, which item do you think should be emphasized most over the next two years in order to make us a more effective organization. Type the number here: What are your suggestions for how we can improve this?

Performance

Strongly
Disagree
Disagree
Neutral
Agree
Strongly
Agree
  1. My Department is able to meet its deadlines
  1. I get a sense of personal accomplishment from my work
  1. I am held accountable for achieving specific results
  1. My job enables me to make use of my skills and abilities
  1. My annual review is effective in identifying specific goals for performance improvement.
If [Participant Name] were to make improvements in Performance, which item do you think should be emphasized most over the next two years in order to make us a more effective organization. Type the number here: What are your suggestions for how we can improve this?

Supervision

Strongly
Disagree
Disagree
Neutral
Agree
Strongly
Agree
  1. My Supervisor communicates the actions necessary for me to take to achieve organizational objectives
  1. Managers are open to listening to others
  1. Supervisors are diligent about properly documenting disciplinary actions
  1. Managers seek to provide effective training and development opportunities for their employees
  1. My supervisor fosters a culture of personal responsibility and accountability
If [Participant Name] were to make improvements in Supervision, which item do you think should be emphasized most over the next two years in order to make us a more effective organization. Type the number here: What are your suggestions for how we can improve this?

Work/Life

Strongly
Disagree
Disagree
Neutral
Agree
Strongly
Agree
  1. My supervisor recognizes my personal needs
  1. I would consider job sharing as a way to balance my work and family life
  1. The Company helps employees find an ideal balance between work and life responsibilities
  1. I can delegate work to others as needed
  1. I can take time off to handle personal commitments.
If [Participant Name] were to make improvements in Work/Life, which item do you think should be emphasized most over the next two years in order to make us a more effective organization. Type the number here: What are your suggestions for how we can improve this?

Corporate Culture

Strongly
Disagree
Disagree
Neutral
Agree
Strongly
Agree
  1. The culture helps employees work together
  1. The Company strives hard to provide a good environment for clients and staff.
  1. CompanyName has an image of a high quality company.
  1. The Company culture promotes employees to stay within the organization.
  1. People enjoy working for the Company
If [Participant Name] were to make improvements in Corporate Culture, which item do you think should be emphasized most over the next two years in order to make us a more effective organization. Type the number here: What are your suggestions for how we can improve this?

Diversity

Strongly
Disagree
Disagree
Neutral
Agree
Strongly
Agree
  1. Employees of all backgrounds are highly productive in our company.
  1. Managers in the company genuinely support equal opportunity for women
  1. Company offers financial support for diversity programs
  1. This company values the differences that exist between individuals
  1. I rarely hear language/communication at work that I consider offensive or discriminatory.
If [Participant Name] were to make improvements in Diversity, which item do you think should be emphasized most over the next two years in order to make us a more effective organization. Type the number here: What are your suggestions for how we can improve this?

Employee Assistance Program

Strongly
Disagree
Disagree
Neutral
Agree
Strongly
Agree
  1. The EAP provides a wide array of services to meet my needs
  1. The EAP used by the Company meets the established standards for service.
  1. Representatives from the EAP provide good documentation and guidance.
  1. The EAP is convenient for me
  1. The EAP providers follow up with employees who are absent from work.
If [Participant Name] were to make improvements in Employee Assistance Program, which item do you think should be emphasized most over the next two years in order to make us a more effective organization. Type the number here: What are your suggestions for how we can improve this?

  1. On a scale of Excellent to Poor, how would you rate your overall employment with [Company] and why?






  2. Would you refer others who are seeking employment to [Company]?


    Please provide explanation:

  3. If you had an opportunity to make any change you wanted to make [Company] a better place to work, what one improvement would you make?

  4. What changes do you see [Company] making in order to raise the standards?

  5. I feel good about my continued employment with [Company].


    If no, please provide explanation:

  6. What do you like best about working for [Company]?

  7. What do you like least about working for [Company]? How could it be improved?

  8. Use the space below to enter any final comments you would like to be noted: