Customer Service - Pulse Survey - Sample #6

Surveys Measuring Customer Service:
Example 1 (5-point scale; numbers; NA)
Example 2 (7-point scale; radio buttons)
Example 3 (4-point scale; radio buttons)
Example 4 (5-point scale; radio buttons)
Example 5 (5-point scale; words)
Example 6 (Pulse Survey)
Example 7 (5-point scale; item comments)
Example 8 (3-point scale; words; N/A)
Example 9 (4-point scale; numbers)
Example 10 (Comment boxes only)
Example 11 (Single rating per dimension)
Example 12 (Slide-bar scale)

Dear Employee:

Welcome to the Employee Engagement Survey. We are on a journey to create a workplace that encourages success! A critical component of creating this culture is building a business you recognize as being a great place to work and one that provides you with challenge and recognition. We want to build a thriving and successful business that provides motivation and satisfaction. In order to do so we need to assess how we are doing and understand your thoughts, views and feelings.

We have developed this survey with questions tailored for our staff and business to provide you with an opportunity to anonymously rate many facets of the business. The survey will assess what you value most in your employment and allow you to make positive suggestions for improvement.

The survey is web-based, quick and simple to complete which allows fast reporting and analysis. To ensure your anonymity, the survey is being hosted by an external organization. You will not be required to identify yourself. We want to be very clear that we will not be able to attribute this data to any specific individual and it is not our intention to do so.

Dimensions include:
Customer Service, Quality, Commitment, Leadership, Company, Global, Equality, Rewards/Recognition

Please ensure that your submission is made between . The survey will only be available during these dates.

Thank you for your participation in the survey. We look forward to seeing the analysis of your responses and we are hoping for 100% participation.

Management Team

General Open Ended Questions

What are the top three challenges you face in your job?
1.
2.
3.
Would you refer others who are seeking employment to [Company]?
Yes No
If not, please explain:
Are there any changes to an existing workflow, process or procedure you believe could improve your ability to perform your job more effectively or efficiently?
Yes No
If so, please describe:
In your opinion, what are positive aspects of [Company]?
What is the most important thing you would like to see [Company] do to improve as a place to work?
On a scale of Excellent to Poor, how would you rate your overall employment experience
with [Company] and why?

-Excellent

-Good

-Average

-Poor
Please enter any final comments you would like to share.

Demographics

Questions below are optional, however, providing this information
will help us make accurate conclusions for specific work groups.
None of this information will be used to identify individual respondents.

Your department:

Executive

Operations

Marketing

Research&Development

Transportation

Information Technology

Human Resources
Years of Service:

Less than 4 years

4 to 8 years

9 or more years
Your location:

Headquarters

Field Office
Your shift:

Regular

Rotating