hr-survey.com

Customer Service - Pulse Survey - Sample #6





Surveys Measuring Customer Service:
Example 1 (5-point scale; numbers; NA)
Example 2 (7-point scale; radio buttons)
Example 3 (4-point scale; radio buttons)
Example 4 (5-point scale; radio buttons)
Example 5 (5-point scale; words)
Example 6 (Pulse Survey)
Example 7 (5-point scale; item comments)
Example 8 (3-point scale; words; N/A)
Example 9 (4-point scale; numbers)
Example 10 (Comment boxes only)
Example 11 (Single rating per dimension)
Example 12 (Slide-bar scale)
Dear Employee:


Welcome to the Employee Engagement Survey. We are on a journey to create a workplace that encourages success! A critical component of creating this culture is building a business you recognize as being a great place to work and one that provides you with challenge and recognition. We want to build a thriving and successful business that provides motivation and satisfaction. In order to do so we need to assess how we are doing and understand your thoughts, views and feelings.

We have developed this survey with questions tailored for our staff and business to provide you with an opportunity to anonymously rate many facets of the business. The survey will assess what you value most in your employment and allow you to make positive suggestions for improvement.

The survey is web-based, quick and simple to complete which allows fast reporting and analysis. To ensure your anonymity, the survey is being hosted by an external organization. You will not be required to identify yourself. We want to be very clear that we will not be able to attribute this data to any specific individual and it is not our intention to do so.

Dimensions include:
Customer Service, Quality, Commitment, Leadership, Company, Global, Equality, Rewards/Recognition
Please ensure that your submission is made between . The survey will only be available during these dates.

Thank you for your participation in the survey. We look forward to seeing the analysis of your responses and we are hoping for 100% participation.

Management Team
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Customer Service

Strongly
Agree
Agree
No
Opinion
Disagree
Strongly
Disagree
  1. My Department is committed to customer service
  1. Our team’s current activities reflect a strong focus on the customer
  1. The training I receive reinforces customer focus
  1. I understand the relationship between my service to internal/external customers and Company's success.
  1. The corporate culture emphasizes customer service


Quality

Strongly
Agree
Agree
No
Opinion
Disagree
Strongly
Disagree
  1. Management places importance on quality work.
  1. My quality work instructions provide meaningful guidance on how to accurately perform my job duties.
  1. Managers try to prevent production problems before they occur
  1. Continuous learning and improvement helps the Company respond to Change and achieve success
  1. Management supports and encourages finding ways to improve the quality of work products.


Commitment

Strongly
Agree
Agree
No
Opinion
Disagree
Strongly
Disagree
  1. I would recommend the Company as a great place to work
  1. There is a sense of pride in working for the Company
  1. Employees in my department enjoy working together
  1. I am fully committed to a long-term career with CompanyName.
  1. I would recommend working at the Company to my friends


Leadership

Strongly
Agree
Agree
No
Opinion
Disagree
Strongly
Disagree
  1. Leadership at the Company encourages initiative and risk taking
  1. Leadership is able to implement ideas and suggestions.
  1. I feel confident in the Company leadership
  1. The Leadership fosters organizational commitment, team spirit, and pride in working for the Company
  1. The Leadership promotes team morale and builds organizational commitment


Company

Strongly
Agree
Agree
No
Opinion
Disagree
Strongly
Disagree
  1. The work policies are well developed and organized.
  1. CompanyName is an ethical company.
  1. I am motivated to see the company succeed.
  1. This company is committed to providing competitive products and services.
  1. Our standards for business ethics are high.


Global

Strongly
Agree
Agree
No
Opinion
Disagree
Strongly
Disagree
  1. The Company effectively recruits employees with a global perspective
  1. The Company is effective in focusing on the Global marketplace
  1. The Company understands the geo-political business environment
  1. Cultural differences are easily overcome
  1. My Supervisor understands the geo-political business environment


Equality

Strongly
Agree
Agree
No
Opinion
Disagree
Strongly
Disagree
  1. The HR Department ensures that we are up-to-date with compliance with all relevant laws and guidelines
  1. All leaders are trained to better understand the issues facing some employees
  1. Employees have equal access to resources used at the Company
  1. I am aware of our company's policies regarding harassment in the workplace
  1. People in our department are treated equally with regard to protected status


Rewards/Recognition

Strongly
Agree
Agree
No
Opinion
Disagree
Strongly
Disagree
  1. In this Company people are rewarded according to their job performance
  1. My Supervisor praises me for a job well done
  1. I understand the Company reward philosophy and processes
  1. I am rewarded for exceeding my goals
  1. My supervisor values and appreciates my contributions.



General Open Ended Questions


  1. What are the top three challenges you face in your job?
    1.
    2.
    3.


  2. Would you refer others who are seeking employment to [Company]?

    If not, please explain:


  3. Are there any changes to an existing workflow, process or procedure you believe could improve your ability to perform your job more effectively or efficiently?

    If so, please describe:


  4. In your opinion, what are positive aspects of [Company]?



  5. What is the most important thing you would like to see [Company] do to improve as a place to work?



  6. On a scale of Excellent to Poor, how would you rate your overall employment experience
    with [Company] and why?






  7. Please enter any final comments you would like to share.

Demographics

Questions below are optional, however, providing this information
will help us make accurate conclusions for specific work groups.
None of this information will be used to identify individual respondents.
  1. Your department:








  2. Years of Service:





  3. Your location:




  4. Your shift: