hr-survey.com

Customer Service - Employee Opinion Survey Sample #10





Surveys Measuring Customer Service:
Example 1 (5-point scale; numbers; NA)
Example 2 (7-point scale; radio buttons)
Example 3 (4-point scale; radio buttons)
Example 4 (5-point scale; radio buttons)
Example 5 (5-point scale; words)
Example 6 (Pulse Survey)
Example 7 (5-point scale; item comments)
Example 8 (3-point scale; words; N/A)
Example 9 (4-point scale; numbers)
Example 10 (Comment boxes only)
Example 11 (Single rating per dimension)
Example 12 (Slide-bar scale)
Dear Employee:


Welcome to the Employee Satisfaction Survey. We are on a journey to create a workplace that encourages success! A critical component of creating this culture is building a business you recognize as being a great place to work and one that provides you with challenge and recognition. We want to build a thriving and successful business that provides motivation and satisfaction. In order to do so we need to assess how we are doing and understand your thoughts, views and feelings.

We have developed this survey with questions tailored for our staff and business to provide you with an opportunity to anonymously rate many facets of the business. The survey will assess what you value most in your employment and allow you to make positive suggestions for improvement.

The survey is web-based, quick and simple to complete which allows fast reporting and analysis. To ensure your anonymity, the survey is being hosted by an external organization. You will not be required to identify yourself. We want to be very clear that we will not be able to attribute this data to any specific individual and it is not our intention to do so.

We encourage everyone to complete the survey. Please be honest, constructive and thoughtful in your input. The survey is designed to help us understand more about your thoughts and needs to make this a great company.

The results of this survey will be used to help drive our future success. We will report back to you about what you have said and what we plan to do about it. If you have any questions about the process please contact [Contact Person].

Please ensure that your submission is made between . The survey will only be available during these dates.

Thank you for your participation in the survey. We look forward to seeing the analysis of your responses and we are hoping for 100% participation.

Management Team



Instructions:
Please complete the items below and press the submit button at the end of the survey. If you need multiple sessions to complete the survey, please click the "Submit" button at the end of each session to save your responses. Please feel free to skip any items that you do not wish to respond to. Keep in mind that your responses help us to become a better place to work. So, you are encouraged to respond to all items on the questionnaire.



Customer Service

  • The training I receive reinforces customer focus
  • My Department is committed to customer service
  • The corporate culture emphasizes customer service
  • Managers are focused on improving customer service
  • Service is responsive and meets the needs of customers
If the Company were to make improvements in Customer Service, what are your suggestions for how we can improve this?

Commitment

  • There is a sense of pride in working for the Company
  • Employees in my department enjoy working together
  • I would recommend working at the Company to my friends
  • I would recommend the Company as a great place to work
  • I am fully committed to a long-term career with CompanyName.
If the Company were to make improvements in Commitment, what are your suggestions for how we can improve this?

Work/Life

  • The Company helps employees find an ideal balance between work and life responsibilities
  • My Supervisor would let me leave work early if I needed to.
  • I can take time off to handle personal commitments.
  • I can adjust my work schedule if needed
  • The Company offers me the flexibility I want in allowing me to work at home or change my hours, when required
If the Company were to make improvements in Work/Life, what are your suggestions for how we can improve this?

Information Technology/IT

  • The IT Department knows how to repair the equipment in our department.
  • The IT Department maintains good documentation on any changes or issues.
  • I receive adequate support from the IT Department.
  • IT Staff are good at troubleshooting issues to get to the root cause of the problem.
  • If I have an IT problem, I know who to contact.
If the Company were to make improvements in Information Technology/IT, what are your suggestions for how we can improve this?

Planning

  • Assessment is part of the planning process to identify organizational weaknesses and develop solutions
  • Resources are coordinated and utilized effectively in my department.
  • Leadership assesses the Company human resources to promote and improve employee development opportunities
  • The Company has long-term goals aligned with its strategic vision
  • Resources are organized and coordinated effectively
If the Company were to make improvements in Planning, what are your suggestions for how we can improve this?

Global

  • The Company is effective in focusing on the Global marketplace
  • My Supervisor understands the geo-political business environment
  • The Company is effective in marketing and distributing its products globally
  • Cultural differences are easily overcome
  • The Company effectively recruits employees with a global perspective
If the Company were to make improvements in Global, what are your suggestions for how we can improve this?

Staffing

  • My Supervisor is good at determining staffing needs
  • The Company has an excellent workforce planning strategy to meet future needs
  • The Company has a good supply of emerging leaders
  • My Department has the right people in the right places
  • CompanyName has the right people in the right places.
If the Company were to make improvements in Staffing, what are your suggestions for how we can improve this?

Equality

  • All employees have the same resources available
  • All leaders are trained to better understand the issues facing some employees
  • I have the same resources to do my job as my coworkers
  • My supervisor recognizes the benefits of diversity in the workplace
  • Our department implements practices that help to improve equality in the workplace
If the Company were to make improvements in Equality, what are your suggestions for how we can improve this?

Pay

  • I am compensated fairly for the work I do.
  • I am paid fairly
  • I feel I am adequately paid compared to my colleagues at other companies
  • I have a clear understanding of the Company pay policy
  • My Supervisor is always trying to make sure I am fairly compensated
If the Company were to make improvements in Pay, what are your suggestions for how we can improve this?