Customer Service - Employee Opinion Survey Sample #10

Dear Employee:


Welcome to the Employee Satisfaction Survey. We are on a journey to create a workplace that encourages success! A critical component of creating this culture is building a business you recognize as being a great place to work and one that provides you with challenge and recognition. We want to build a thriving and successful business that provides motivation and satisfaction. In order to do so we need to assess how we are doing and understand your thoughts, views and feelings.

We have developed this survey with questions tailored for our staff and business to provide you with an opportunity to anonymously rate many facets of the business. The survey will assess what you value most in your employment and allow you to make positive suggestions for improvement.

The survey is web-based, quick and simple to complete which allows fast reporting and analysis. To ensure your anonymity, the survey is being hosted by an external organization. You will not be required to identify yourself. We want to be very clear that we will not be able to attribute this data to any specific individual and it is not our intention to do so.

We encourage everyone to complete the survey. Please be honest, constructive and thoughtful in your input. The survey is designed to help us understand more about your thoughts and needs to make this a great company.

The results of this survey will be used to help drive our future success. We will report back to you about what you have said and what we plan to do about it. If you have any questions about the process please contact [Contact Person].

Please ensure that your submission is made between . The survey will only be available during these dates.

Thank you for your participation in the survey. We look forward to seeing the analysis of your responses and we are hoping for 100% participation.

Management Team



Instructions:
Please complete the items below and press the submit button at the end of the survey. If you need multiple sessions to complete the survey, please click the "Submit" button at the end of each session to save your responses. Please feel free to skip any items that you do not wish to respond to. Keep in mind that your responses help us to become a better place to work. So, you are encouraged to respond to all items on the questionnaire.

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Customer Service

• Managers are focused on improving customer service
• I understand the relationship between my service to internal/external customers and Company's success.
• My supervisor is focused on improving customer service.
• The corporate culture emphasizes customer service
• Service is responsive and meets the needs of customers

If the Company were to make improvements in Customer Service, what are your suggestions for how we can improve this?

Commitment

• My coworkers maintain a strong commitment to continuous improvement.
• Leaders cultivate employee dedication to organizational goals and outcomes.
• I am able to invest in long-term outcomes, not just short-term wins, showing patience and perseverance.
• I can instill shared values that encourage employees to channel their efforts into achieving organizational goals.
• The team leader works to rally support behind the new process to obtain commitment from the employees.

If the Company were to make improvements in Commitment, what are your suggestions for how we can improve this?

Work/Life

• The Company offers adequate telecommuting, scheduling flexibility, and childcare opportunities
• I feel the company is committed to my well-being
• Work is not very stressful
• I do not feel pressured to cancel or reschedule time off
• I can telecommute to do my job

If the Company were to make improvements in Work/Life, what are your suggestions for how we can improve this?

Information Technology/IT

• IT Department staff usually have the answers when I need help.
• The training seminars offered by the IT Department are relevant and informative.
• IT staff are knowledgeable about the software and equipment we use.
• The IT Department is effective in maintaining the equipment in my department.
• The IT Department knows how to repair the equipment in our department.

If the Company were to make improvements in Information Technology/IT, what are your suggestions for how we can improve this?

Planning

• The project manager develops an effective plan to guide the project
• Vision, strategic plans, processes, and quality controls are coordinated through the Leadership at the Company
• The project leader is good at determining the amount of materials/supplies needed for the project
• I know what resources are needed to accomplish goals
• I am able to balance the needs of multiple stakeholders in developing the plan for the division

If the Company were to make improvements in Planning, what are your suggestions for how we can improve this?

Global

• The Company is effective in marketing and distributing its products globally
• The Company understands the geo-political business environment
• The Company effectively recruits employees with a global perspective
• Leadership identifies key issues affecting the Company at a global level
• My Supervisor understands the geo-political business environment

If the Company were to make improvements in Global, what are your suggestions for how we can improve this?

Staffing

• The Company has adequate help during peak work loads
• My Department has the right people in the right places
• My Supervisor is good at building a staff of creative and innovative individuals
• CompanyName has the right people in the right places.
• The Company has an excellent workforce planning strategy to meet future needs

If the Company were to make improvements in Staffing, what are your suggestions for how we can improve this?

Equality

• Our department is an inclusive environment
• My manager recognizes the importance of inclusiveness in the workplace
• The contributions of all employees are valued and recognized
• Employees have equal access to facilities and equipment
• The company is committed to building an inclusive workplace

If the Company were to make improvements in Equality, what are your suggestions for how we can improve this?

Pay

• I am compensated fairly for the work I do.
• The pay offered by the Company is very competitive
• I feel I am adequately paid compared to my colleagues at other companies
• My pay matches my job performance
• I am paid fairly

If the Company were to make improvements in Pay, what are your suggestions for how we can improve this?