Customer Service - Employee Opinion Survey Sample #3

Surveys Measuring Customer Service:
Example 1 (5-point scale; numbers; NA)
Example 2 (7-point scale; radio buttons)
Example 3 (4-point scale; radio buttons)
Example 4 (5-point scale; radio buttons)
Example 5 (5-point scale; words)
Example 6 (Pulse Survey)
Example 7 (5-point scale; item comments)
Example 8 (3-point scale; words)
Dear Employee:

Welcome to the Employee Satisfaction Survey. We are on a journey to create a workplace that encourages success! A critical component of creating this culture is building a business you recognize as being a great place to work and one that provides you with challenge and recognition. We want to build a thriving and successful business that provides motivation and satisfaction. In order to do so we need to assess how we are doing and understand your thoughts, views and feelings.

We have developed this survey with questions tailored for our staff and business to provide you with an opportunity to anonymously rate many facets of the business. The survey will assess what you value most in your employment and allow you to make positive suggestions for improvement.

The survey is web-based, quick and simple to complete which allows fast reporting and analysis. To ensure your anonymity, the survey is being hosted by an external organization. You will not be required to identify yourself. We want to be very clear that we will not be able to attribute this data to any specific individual and it is not our intention to do so.

We encourage everyone to complete the survey. Please be honest, constructive and thoughtful in your input. The survey is designed to help us understand more about your thoughts and needs to make a great company.

The results of this survey will be used to help drive our future success. We will report back to you about what you have said and what we plan to do about it. If you have any questions about the process please contact [Contact Person].

Please ensure that your submission is made between and . The survey will only be available during these dates.

Thank you for your participation in the survey. We look forward to seeing the analysis of your responses and we are hoping for 100% participation.

Management Team

Customer Service

Agree Disagree Strongly
  1. My supervisor is focused on improving customer service.
  1. My Department is committed to customer service
  1. Our team’s current activities reflect a strong focus on the customer
  1. Managers are focused on improving customer service
  1. The corporate culture emphasizes customer service


Agree Disagree Strongly
  1. My co-workers are committed to the success of the Company
  1. Employees are committed to improving quality of services
  1. I would recommend the Company as a great place to work
  1. I would recommend working at the Company to my friends
  1. Employees in my department enjoy working together


Agree Disagree Strongly
  1. Leaders identify problems, collect information from various sources, and synthesize that information into effective solutions
  1. Leadership at the Company encourages initiative and risk taking
  1. The Leadership helps maximize business results
  1. Leaders are open to feedback from multiple perspectives
  1. Leadership is able to implement ideas and suggestions.


Agree Disagree Strongly
  1. This company is innovative in developing new ways to serve our customers.
  1. CompanyName is an ethical company.
  1. The work policies are well developed and organized.
  1. CompanyName has the right people in the right places.
  1. Our standards for business ethics are high.


Agree Disagree Strongly
  1. Methods are in place to identify production problems
  1. My quality work instructions provide meaningful guidance on how to accurately perform my job duties.
  1. Management supports and encourages finding ways to improve the quality of work products.
  1. Continuous learning and improvement helps the Company respond to Change and achieve success
  1. The Company's image is that of a high quality Employer.


Agree Disagree Strongly
  1. Cultural differences are easily overcome
  1. The Company understands the geo-political business environment
  1. Leadership identifies key issues affecting the Company at a global level
  1. The Company effectively recruits employees with a global perspective
  1. My Supervisor understands the geo-political business environment


Agree Disagree Strongly
  1. I believe rewards are given fairly where I work.
  1. CompanyName is committed to ensuring equal opportunity for all employees.
  1. Favoritism is not a problem in my department.
  1. Employees are treated with respect regardless of their positions/jobs.


Agree Disagree Strongly
  1. Everyone has a chance to be recognized.
  1. My Supervisor praises me for a job well done
  1. My supervisor values and appreciates my contributions.
  1. I am made to feel that I am an important part of the Company
  1. I am recognized whenever I do a good job

  1. What changes would you like to see in your benefit plans? Please note that some of these may increase premium rates. Please check all that apply.
    Add a higher deductible plan ($1,000 - $2,500)
    Increase vision care
    Increase dental care
    Add wellness program (weight loss, nutrition, smoking cessation programs, etc.)
    Add a Medical Spending Account (MSA) (allows employees to enroll in a high deductible health plan,
    and then and the employee contribute on a pre-tax basis to an account used for eligible medical expenses)

  2. What changes would you be willing to accept in order to help hold down premium increases? Please check all that apply.
    Higher annual deductibles (the amount you pay out-of-pocket before benefits begin)
    Higher office visit co pays (the dollar amount you pay for office visits)
    Higher prescription drug co pays (the dollar amount you pay for prescription drugs)
    More network restrictions (smaller group of doctors and specialists to choose from)
    No dental coverage
    Other please specify

  3. How often would you like to participate in after hours company event?

  4. How would you rate your satisfaction with the communication between you and ?

  5. What would you change about your current job or position?

  6. Please identify factors that would improve your job performance in the coming year.

  7. When your performance was discussed with you in the past,
    how often did you receive practical suggestions for improving your work?

  8. How would you rate your overall satisfaction with the company in the past year?

  9. Please give any comments or suggestions on how the company can be improved in the coming year: