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Customer Service - Employee Engagement Survey Sample #3





Surveys Measuring Customer Service:
Example 1 (5-point scale; numbers; NA)
Example 2 (7-point scale; radio buttons)
Example 3 (4-point scale; radio buttons)
Example 4 (5-point scale; radio buttons)
Example 5 (5-point scale; words)
Example 6 (Pulse Survey)
Example 7 (5-point scale; item comments)
Example 8 (3-point scale; words; N/A)
Example 9 (4-point scale; numbers)
Example 10 (Comment boxes only)
Example 11 (Single rating per dimension)
Example 12 (Slide-bar scale)
Dear Employee:


Welcome to the Employee Engagement Survey. We are on a journey to create a workplace that encourages success! A critical component of creating this culture is building a business you recognize as being a great place to work and one that provides you with challenge and recognition. We want to build a thriving and successful business that provides motivation and satisfaction. In order to do so we need to assess how we are doing and understand your thoughts, views and feelings.

We have developed this survey with questions tailored for our staff and business to provide you with an opportunity to anonymously rate many facets of the business. The survey will assess what you value most in your employment and allow you to make positive suggestions for improvement.

Dimensions Included:
Customer Service, Commitment, Leadership, Company, Quality, Global, Equality, Rewards/Recognition
This survey will take approximately 15-20 minutes to complete. We valued your feedback last year and once again, we encourage you to be honest and constructive in your responses. Should you need to leave your survey before it is complete, you can access it again simply by clicking on the link provided in the introductory email you received. Please do not forward your survey link to any other email address.

Please ensure that your submission is made between . The survey will only be available during these dates.

Thank you for your participation in the survey. We look forward to seeing the analysis of your responses and we are hoping for 100% participation.

Management Team



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Customer Service

Strongly
Agree
Agree
Disagree
Strongly
Disagree
  1. Service is responsive and meets the needs of customers
  1. Managers are focused on improving customer service
  1. I understand the relationship between my service to internal/external customers and Company's success.
  1. My Department is committed to customer service
  1. My supervisor is focused on improving customer service.


Commitment

Strongly
Agree
Agree
Disagree
Strongly
Disagree
  1. My manager stays focused on the task.
  1. Team members maintain sustained engagement with the mission of the organization.
  1. My co-workers are committed to the success of the Company.
  1. My manager links performance evaluations to organizational objectives, making commitment to goals a tangible standard.
  1. Supervisors model transparency in commitment, showing that ownership of a task mean being answerable for both successes and setbacks.


Leadership

Strongly
Agree
Agree
Disagree
Strongly
Disagree
  1. My team leader is able to say "no" when it is essential to maintaining quality and high standards.
  1. My supervisor encourages peer-to-peer feedback and open communication across the team.
  1. My division selects the best and brightest people from inside or outside the company.
  1. Our team leader demonstrates hard work and excellence every day.
  1. Managers can organize efforts of other employees.


Company

Strongly
Agree
Agree
Disagree
Strongly
Disagree
  1. The work policies are well developed and organized.
  1. CompanyName is making changes necessary to stay competitive.
  1. I'm encouraged to ask for help when I need it.
  1. Staffing levels support both current needs and future growth.
  1. I'm proud to be part of a company that values integrity and inclusion.


Quality

Strongly
Agree
Agree
Disagree
Strongly
Disagree
  1. Managers try to prevent production problems before they occur
  1. Management supports and encourages finding ways to improve the quality of work products.
  1. Methods are in place to identify production problems
  1. The Company's image is that of a high quality Employer.
  1. My quality work instructions provide meaningful guidance on how to accurately perform my job duties.


Global

Strongly
Agree
Agree
Disagree
Strongly
Disagree
  1. Leadership identifies key issues affecting the Company at a global level
  1. My Supervisor understands the geo-political business environment
  1. The Company is effective in marketing and distributing its products globally
  1. The Company understands the geo-political business environment
  1. The Company effectively recruits employees with a global perspective


Equality

Strongly
Agree
Agree
Disagree
Strongly
Disagree
  1. My manager engages in practices to improve equality at work
  1. All employees are considered valuable contributors to the organization
  1. Employees do not fear retaliation for bring issues to light
  1. The corporate culture here is one grounded in inclusion and diversity
  1. I can file a grievance if I experience instances of unequal treatment at work


Rewards/Recognition

Strongly
Agree
Agree
Disagree
Strongly
Disagree
  1. I am rewarded for exceeding my goals
  1. I am made to feel that I am an important part of the Company
  1. Performance incentives are clearly linked to standards and goals
  1. In this Company people are rewarded according to their job performance
  1. I understand the Company reward philosophy and processes





  1. What changes would you like to see in your benefit plans? Please note that some of these may increase premium rates. Please check all that apply.
    Add a higher deductible plan ($1,000 - $2,500)
    Increase vision care
    Increase dental care
    Add wellness program (weight loss, nutrition, smoking cessation programs, etc.)
    Add a Medical Spending Account (MSA) (allows employees to enroll in a high deductible health plan,
    spacer and then [Company] and the employee contribute on a pre-tax basis to an account used for eligible medical expenses)


  2. What changes would you be willing to accept in order to help hold down premium increases? Please check all that apply.
    Higher annual deductibles (the amount you pay out-of-pocket before benefits begin)
    Higher office visit co pays (the dollar amount you pay for office visits)
    Higher prescription drug co pays (the dollar amount you pay for prescription drugs)
    More network restrictions (smaller group of doctors and specialists to choose from)
    No dental coverage
    Other, please specify


  3. How often would you like to participate in after hours company event?






  4. How would you rate your satisfaction with the communication between you and [Company]?







  5. What would you change about your current job or position?


  6. Please identify factors that would improve your job performance in the coming year.


  7. When your performance was discussed with you in the past,
    how often did you receive practical suggestions for improving your work?






  8. How would you rate your overall satisfaction with the company in the past year?






  9. Please give any comments or suggestions on how the company can be improved in the coming year: