Customer Service - Employee Opinion Survey Sample #9





Surveys Measuring Customer Service:
Example 1 (5-point scale; numbers; NA)
Example 2 (7-point scale; radio buttons)
Example 3 (4-point scale; radio buttons)
Example 4 (5-point scale; radio buttons)
Example 5 (5-point scale; words)
Example 6 (Pulse Survey)
Example 7 (5-point scale; item comments)
Example 8 (3-point scale; words; N/A)
Example 9 (4-point scale; numbers)
Example 10 (Comment boxes only)
Example 11 (Single rating per dimension)
Example 12 (Slide-bar scale)
Dear Employee:


Welcome to the Employee Satisfaction Survey. One of our objectives is for us all to feel that [Company] is an exceptional place to work. To gauge our progress in reaching that goal, we are asking you to take time to respond to a satisfaction survey to help us identify where we are doing well and where we have opportunities to do better together.

We have developed this survey with questions tailored for our staff and business to provide you with an opportunity to anonymously rate many facets of the business. The survey will assess what you value most in your employment and allow you to make positive suggestions for improvement.

The survey is web-based, quick and simple to complete which allows fast reporting and analysis. To ensure your anonymity, the survey is being hosted by an external organization. You will not be required to identify yourself. We want to be very clear that we will not be able to attribute this data to any specific individual and it is not our intention to do so.

Please ensure that your submission is made between . The survey will only be available during these dates.

Thank you for your participation in the survey. We look forward to seeing the analysis of your responses and we are hoping for 100% participation.

Management Team

Dimensions Included:
Customer Service, Problem Solving, Initiative, Supervision, Company, Equality


Instructions:
Please complete the items below and press the submit button at the end of the survey. If you need multiple sessions to complete the survey, please click the "Submit" button at the end of each session to save your responses. Please feel free to skip any items that you do not wish to respond to. Keep in mind that your responses help us to become a better place to work. So, you are encouraged to respond to all items on the questionnaire.




Customer Service

Strongly
Disagree
1
Disagree
2
Agree
3
Strongly
Agree
4
  1. Our team’s current activities reflect a strong focus on the customer
  1. My supervisor is focused on improving customer service.
  1. The corporate culture emphasizes customer service
  1. Service is responsive and meets the needs of customers
  1. My Department is committed to customer service
If [Participant Name] were to make improvements in Customer Service, which item do you think should be emphasized most over the next two years in order to make us a more effective organization. Type the number here: What are your suggestions for how we can improve this?

Problem Solving

Strongly
Disagree
1
Disagree
2
Agree
3
Strongly
Agree
4
  1. Employees seek to acquire new information and knowledge before deciding on a course of action when problem solving
  1. We work together to solve problems
  1. My Department anticipates and resolves problems
  1. In my job I focus on problem solving instead of fault finding
  1. My team works to simplify problems to make them more manageable
If [Participant Name] were to make improvements in Problem Solving, which item do you think should be emphasized most over the next two years in order to make us a more effective organization. Type the number here: What are your suggestions for how we can improve this?

Initiative

Strongly
Disagree
1
Disagree
2
Agree
3
Strongly
Agree
4
  1. I am allowed to take initiative to assess my skills and seek appropriate training
  1. My supervisor encourages initiative.
  1. Leadership at the Company encourages initiative and risk taking
  1. The Company seeks to take advantage of opportunities
  1. My Supervisor capitalizes on opportunities to grow the business
If [Participant Name] were to make improvements in Initiative, which item do you think should be emphasized most over the next two years in order to make us a more effective organization. Type the number here: What are your suggestions for how we can improve this?

Supervision

Strongly
Disagree
1
Disagree
2
Agree
3
Strongly
Agree
4
  1. Supervisors conduct regular performance management sessions
  1. Supervisors in our department offer non-monetary rewards as incentives for employees
  1. Supervisors provide timely and thorough performance evaluations of employees
  1. Supervisors motivate and inspire high performance by team members
  1. Supervisors effectively determine which issues need immediate attention
If [Participant Name] were to make improvements in Supervision, which item do you think should be emphasized most over the next two years in order to make us a more effective organization. Type the number here: What are your suggestions for how we can improve this?

Company

Strongly
Disagree
1
Disagree
2
Agree
3
Strongly
Agree
4
  1. CompanyName has the right people in the right places.
  1. Our standards for business ethics are high.
  1. Morale at CompanyName is high.
  1. This company is committed to providing competitive products and services.
  1. I am motivated to see the company succeed.
If [Participant Name] were to make improvements in Company, which item do you think should be emphasized most over the next two years in order to make us a more effective organization. Type the number here: What are your suggestions for how we can improve this?

Equality

Strongly
Disagree
1
Disagree
2
Agree
3
Strongly
Agree
4
  1. All leaders are trained to better understand the issues facing some employees
  1. My manager recognizes the importance of inclusiveness in the workplace
  1. Our department implements practices that help to improve equality in the workplace
  1. All employees in the department add value
  1. New hire orientation and onboarding training include segments to help increase equality in the workplace
If [Participant Name] were to make improvements in Equality, which item do you think should be emphasized most over the next two years in order to make us a more effective organization. Type the number here: What are your suggestions for how we can improve this?