hr-survey.com

Customer Service - Employee Opinion Survey Sample #9





Surveys Measuring Customer Service:
Example 1 (5-point scale; numbers; NA)
Example 2 (7-point scale; radio buttons)
Example 3 (4-point scale; radio buttons)
Example 4 (5-point scale; radio buttons)
Example 5 (5-point scale; words)
Example 6 (Pulse Survey)
Example 7 (5-point scale; item comments)
Example 8 (3-point scale; words; N/A)
Example 9 (4-point scale; numbers)
Example 10 (Comment boxes only)
Example 11 (Single rating per dimension)
Example 12 (Slide-bar scale)
Dear Employee:


During our recent All Community meetings, we discussed one of our Vision 2030 objectives: ensuring that everyone feels our company is an exceptional place to work. Achieving this goal requires our collective efforts, starting with completing this confidential survey. Your input is crucial in identifying our strengths and areas for improvement, so we can work together towards excellence.

Your thoughtful participation in this survey is crucial. We value your input and will take the results to heart. The survey covers a broad range of topics including our organization, management, career growth opportunities, teamwork, and values. Our aim is to achieve 100% participation to ensure every voice is heard.

The survey is designed to be web-based for ease of completion and efficient reporting. To protect anonymity, it is hosted by an external organization. Please avoid including your name in any comments or suggestions. We will ask for your division or work area to ensure targeted responses. It is important to note that we neither can nor wish to link responses to any individual.

Please ensure that your submission is made between . The survey will only be available during these dates.

Thank you for your participation in the survey. We look forward to seeing the analysis of your responses and we are hoping for 100% participation.

Management Team

Dimensions Included:
Customer Service, Problem Solving, Initiative, Supervision, Company, Equality


Instructions:
Please complete the items below and press the submit button at the end of the survey. If you need multiple sessions to complete the survey, please click the "Submit" button at the end of each session to save your responses. Please feel free to skip any items that you do not wish to respond to. Keep in mind that your responses help us to become a better place to work. So, you are encouraged to respond to all items on the questionnaire.

Edit this Survey
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Customer Service

Strongly
Disagree
1
Disagree
2
Agree
3
Strongly
Agree
4
  1. Service is responsive and meets the needs of customers
  1. The training I receive reinforces customer focus
  1. Managers are focused on improving customer service
  1. My supervisor is focused on improving customer service.
  1. My Department is committed to customer service
If [Participant Name] were to make improvements in Customer Service, which item do you think should be emphasized most over the next two years in order to make us a more effective organization. Type the number here: What are your suggestions for how we can improve this?

Problem Solving

Strongly
Disagree
1
Disagree
2
Agree
3
Strongly
Agree
4
  1. I feel I am effective in solving problems.
  1. I believe that other staff in the Company have an attitude of "owning a problem" that comes to their attention, rather than "passing the buck"
  1. My supervisor anticipates potential problems dealing with them in advance.
  1. The senior leadership is able to meet the needs of different constituents in the solution of a problem.
  1. Employees seek to acquire new information and knowledge before deciding on a course of action when problem solving
If [Participant Name] were to make improvements in Problem Solving, which item do you think should be emphasized most over the next two years in order to make us a more effective organization. Type the number here: What are your suggestions for how we can improve this?

Initiative

Strongly
Disagree
1
Disagree
2
Agree
3
Strongly
Agree
4
  1. I feel encouraged to come up with new and better ways of doing things
  1. My Supervisor capitalizes on opportunities to grow the business
  1. The Company seeks to take advantage of opportunities
  1. My supervisor encourages initiative.
  1. I am allowed to take initiative to assess my skills and seek appropriate training
If [Participant Name] were to make improvements in Initiative, which item do you think should be emphasized most over the next two years in order to make us a more effective organization. Type the number here: What are your suggestions for how we can improve this?

Supervision

Strongly
Disagree
1
Disagree
2
Agree
3
Strongly
Agree
4
  1. My supervisor decides what supplies need to be purchased
  1. Staff are accountable for their work and job performance
  1. Managers are open to listening to others
  1. Assignments are delegated to employees according to seniority
  1. Supervisors will schedule follow up meetings if employee's performance is below average
If [Participant Name] were to make improvements in Supervision, which item do you think should be emphasized most over the next two years in order to make us a more effective organization. Type the number here: What are your suggestions for how we can improve this?

Company

Strongly
Disagree
1
Disagree
2
Agree
3
Strongly
Agree
4
  1. CompanyName has the right people in the right places.
  1. The work policies are well developed and organized.
  1. This company is committed to providing competitive products and services.
  1. CompanyName is an ethical company.
  1. Our standards for business ethics are high.
If [Participant Name] were to make improvements in Company, which item do you think should be emphasized most over the next two years in order to make us a more effective organization. Type the number here: What are your suggestions for how we can improve this?

Equality

Strongly
Disagree
1
Disagree
2
Agree
3
Strongly
Agree
4
  1. Employees do not fear retaliation for identifying potential areas of discrimination
  1. Training is provided to managers and supervisors to reduce incidents of harassment or intimidation
  1. Employees have equal access to facilities and equipment
  1. Employees have equal treatment when performance issues are addressed
  1. Employees have equal access to resources used at the Company
If [Participant Name] were to make improvements in Equality, which item do you think should be emphasized most over the next two years in order to make us a more effective organization. Type the number here: What are your suggestions for how we can improve this?