hr-survey.com

Customer Service - Employee Opinion Survey Sample #7


Surveys Measuring Customer Service:
Example 1 (5-point scale; numbers; NA)
Example 2 (7-point scale; radio buttons)
Example 3 (4-point scale; radio buttons)
Example 4 (5-point scale; radio buttons)
Example 5 (5-point scale; words)
Example 6 (Pulse Survey)
Example 7 (5-point scale; item comments)
Example 8 (3-point scale; words)
Dear Employee:


Welcome to the Employee Satisfaction Survey. We are on a journey to create a workplace that encourages success! A critical component of creating this culture is building a business you recognize as being a great place to work and one that provides you with challenge and recognition. We want to build a thriving and successful business that provides motivation and satisfaction. In order to do so we need to assess how we are doing and understand your thoughts, views and feelings.

We have developed this survey with questions tailored for our staff and business to provide you with an opportunity to anonymously rate many facets of the business. The survey will assess what you value most in your employment and allow you to make positive suggestions for improvement.

The survey is web-based, quick and simple to complete which allows fast reporting and analysis. To ensure your anonymity, the survey is being hosted by an external organization. You will not be required to identify yourself. We want to be very clear that we will not be able to attribute this data to any specific individual and it is not our intention to do so.

We encourage everyone to complete the survey. Please be honest, constructive and thoughtful in your input. The survey is designed to help us understand more about your thoughts and needs to make a great company.

The results of this survey will be used to help drive our future success. We will report back to you about what you have said and what we plan to do about it. If you have any questions about the process please contact [Contact Person].

Please ensure that your submission is made between and . The survey will only be available during these dates.

Thank you for your participation in the survey. We look forward to seeing the analysis of your responses and we are hoping for 100% participation.

Management Team




Customer Service

Strongly
Disagree
Disagree Neutral Agree Strongly
Agree
Not
Applicable
  1. The training I receive reinforces customer focus
  1. Our team’s current activities reflect a strong focus on the customer
  1. My supervisor is focused on improving customer service.
  1. My Department is committed to customer service
  1. Service is responsive and meets the needs of customers
If were to make improvements in Customer Service, which item do you think should be emphasized most over the next two years in order to make us a more effective organization.
Type the number here:
What are your suggestions for how we can improve this?

Quality

Strongly
Disagree
Disagree Neutral Agree Strongly
Agree
Not
Applicable
  1. The Company's image is that of a high quality Employer.
  1. The people in my team are committed to doing quality work
  1. Management supports and encourages finding ways to improve the quality of work products.
  1. Managers try to prevent production problems before they occur
  1. My quality work instructions provide meaningful guidance on how to accurately perform my job duties.
If were to make improvements in Quality, which item do you think should be emphasized most over the next two years in order to make us a more effective organization.
Type the number here:
What are your suggestions for how we can improve this?

Training

Strongly
Disagree
Disagree Neutral Agree Strongly
Agree
Not
Applicable
  1. The Company supports efforts by employees to obtain training on new skills
  1. I feel I am well prepared and have the tools to succeed in my role as an associate, supervisor, manager, or top leader.
  1. I have received good training to do my job
  1. The training I receive is relevant to my job
  1. The on-the-job training I received has prepared me for this job
If were to make improvements in Training, which item do you think should be emphasized most over the next two years in order to make us a more effective organization.
Type the number here:
What are your suggestions for how we can improve this?

Stress

Strongly
Disagree
Disagree Neutral Agree Strongly
Agree
Not
Applicable
  1. I do not fear losing my job
  1. I feel safe in my job
  1. I have a relaxed and positive outlook
  1. I participate in decisions that affect me
  1. My work schedule is flexible enough to meet my needs
If were to make improvements in Stress, which item do you think should be emphasized most over the next two years in order to make us a more effective organization.
Type the number here:
What are your suggestions for how we can improve this?

Business Focus

Strongly
Disagree
Disagree Neutral Agree Strongly
Agree
Not
Applicable
  1. The Company engages in various initiatives to focus on its business strategy
  1. My Co-Workers understand their job roles and functions and how they contribute to the success of the company
  1. The Leadership understands the different business climates in which the Company operates
  1. The Company continues to grow and expand its services
  1. Strategic planning helps develop new business opportunities
If were to make improvements in Business Focus, which item do you think should be emphasized most over the next two years in order to make us a more effective organization.
Type the number here:
What are your suggestions for how we can improve this?

Hiring

Strongly
Disagree
Disagree Neutral Agree Strongly
Agree
Not
Applicable
  1. My department has adequate levels of staffing.
  1. The Company has a good pool of applicants to choose from
  1. The hiring process is fair and unbiased
  1. The hiring procedures consistently hire excellent candidates
  1. The hiring process is efficient and easy to follow
If were to make improvements in Hiring, which item do you think should be emphasized most over the next two years in order to make us a more effective organization.
Type the number here:
What are your suggestions for how we can improve this?

Resources

Strongly
Disagree
Disagree Neutral Agree Strongly
Agree
Not
Applicable
  1. I have all the tools and equipment I need to do my job well
  1. My Supervisor is effective in maximizing the potential of others
  1. I understand the budget process
  1. I understand the process of allocating fiscal resources
  1. My workplace is well maintained and safe
If were to make improvements in Resources, which item do you think should be emphasized most over the next two years in order to make us a more effective organization.
Type the number here:
What are your suggestions for how we can improve this?

Pay

Strongly
Disagree
Disagree Neutral Agree Strongly
Agree
Not
Applicable
  1. The pay offered by the Company is very competitive
  1. I am compensated fairly for the work I do.
  1. My Supervisor is always trying to make sure I am fairly compensated
  1. I have a clear understanding of the Company pay policy
  1. I am paid fairly
If were to make improvements in Pay, which item do you think should be emphasized most over the next two years in order to make us a more effective organization.
Type the number here:
What are your suggestions for how we can improve this?





  1. What changes would you like to see in your benefit plans? Please note that some of these may increase premium rates. Please check all that apply.
    Add a higher deductible plan ($1,000 - $2,500)
    Increase vision care
    Increase dental care
    Add wellness program (weight loss, nutrition, smoking cessation programs, etc.)
    Add a Medical Spending Account (MSA) (allows employees to enroll in a high deductible health plan,
    and then and the employee contribute on a pre-tax basis to an account used for eligible medical expenses)


  2. What changes would you be willing to accept in order to help hold down premium increases? Please check all that apply.
    Higher annual deductibles (the amount you pay out-of-pocket before benefits begin)
    Higher office visit co pays (the dollar amount you pay for office visits)
    Higher prescription drug co pays (the dollar amount you pay for prescription drugs)
    More network restrictions (smaller group of doctors and specialists to choose from)
    No dental coverage
    Other please specify


  3. How often would you like to participate in after hours company event?






  4. How would you rate your satisfaction with the communication between you and ?







  5. What would you change about your current job or position?


  6. Please identify factors that would improve your job performance in the coming year.


  7. When your performance was discussed with you in the past,
    how often did you receive practical suggestions for improving your work?






  8. How would you rate your overall satisfaction with the company in the past year?






  9. Please give any comments or suggestions on how the company can be improved in the coming year: