Customer Service - Employee Opinion Survey Sample #11

Surveys Measuring Customer Service:
Example 1 (5-point scale; numbers; NA)
Example 2 (7-point scale; radio buttons)
Example 3 (4-point scale; radio buttons)
Example 4 (5-point scale; radio buttons)
Example 5 (5-point scale; words)
Example 6 (Pulse Survey)
Example 7 (5-point scale; item comments)
Example 8 (3-point scale; words; N/A)
Example 9 (4-point scale; numbers)
Example 10 (Comment boxes only)
Example 11 (Single rating per dimension)
Example 12 (Slide-bar scale)
Dear Employee:

Welcome to the [Company] Employee Survey. Our objective is to understand and express the values which will ensure [Company] is an exceptional place to work. We are asking you to take time to respond to this survey to help us identify where we are doing well and where we have opportunities to do better.

We have developed this survey with questions tailored for our staff and business to provide you with an opportunity to anonymously rate many facets of the business. The survey will assess what you value most in your employment and allow you to make positive suggestions for improvement.

Please be honest, constructive and thoughtful in your responses. The results of this survey will be used to help drive our future success. If you have any questions about the process please contact [Contact Person].

Please ensure that your submission is made between . The survey will only be available during these dates.

Thank you for your participation in the survey. We look forward to seeing the analysis of your responses and we are hoping for 100% participation.

Management Team

Please complete the items below and press the submit button at the end of the survey. If you need multiple sessions to complete the survey, please click the "Submit" button at the end of each session to save your responses. Please feel free to skip any items that you do not wish to respond to. Keep in mind that your responses help us to become a better place to work. So, you are encouraged to respond to all items on the questionnaire.

Customer Service

What does Customer Service mean?
It means that ...
  • My Department is committed to customer service
  • My supervisor is focused on improving customer service.
  • The training I receive reinforces customer focus
  • Service is responsive and meets the needs of customers
  • The corporate culture emphasizes customer service

To what extent does our company exhibit Customer Service?
Select from one of the ratings below.

Job Satisfaction

What does Job Satisfaction mean?
It means that ...
  • I am proud to tell others I work for the Company
  • I feel satisfied at the Company
  • The people in my department feel good about coming to work
  • My job is rewarding
  • I receive a lot of satisfaction from my job

To what extent does our company exhibit Job Satisfaction?
Select from one of the ratings below.


What does Resourcefulness mean?
It means that ...
  • I know where to go for help when I need it
  • Innovative solutions are encouraged in our department.
  • My manager encourages us to find solutions that are "outside of the box".
  • My Department can accomplish a lot with limited funds
  • Leaders recognize and reward those who are innovative/creative

To what extent does our company exhibit Resourcefulness?
Select from one of the ratings below.


What does Pride/Loyalty mean?
It means that ...
  • I feel like I contribute to the Company.
  • This is the best place I have ever worked.
  • I am glad to be working in my department.
  • I feel this is a good place to work.
  • The Company is a good employer to work for.

To what extent does our company exhibit Pride/Loyalty?
Select from one of the ratings below.

Employee Assistance Program

What does Employee Assistance Program mean?
It means that ...
  • There is adequate training and orientation provided to the managers and supervisors regarding the EAP.
  • The EAP providers follow up with employees who are absent from work.
  • The EAP provides a wide array of services to meet my needs
  • The Employee Assistance Program meets my needs.
  • The EAP process includes opportunities for me to provide feedback to help improve the process.

To what extent does our company exhibit Employee Assistance Program?
Select from one of the ratings below.

On a scale of Excellent to Poor, how would you rate your overall employment with [Company] and why?

Would you refer others who are seeking employment to [Company]?

Please provide explanation:

If you had an opportunity to make any change you wanted to make [Company] a better place to work, what one improvement would you make?

What changes do you see [Company] making in order to raise the standards?

I feel good about my continued employment with [Company].

If no, please provide explanation:

What do you like best about working for [Company]?

What do you like least about working for [Company]? How could it be improved?

Use the space below to enter any final comments you would like to be noted: