hr-survey.com

Customer Service - Employee Opinion Survey Sample #12





Surveys Measuring Customer Service:
Example 1 (5-point scale; numbers; NA)
Example 2 (7-point scale; radio buttons)
Example 3 (4-point scale; radio buttons)
Example 4 (5-point scale; radio buttons)
Example 5 (5-point scale; words)
Example 6 (Pulse Survey)
Example 7 (5-point scale; item comments)
Example 8 (3-point scale; words; N/A)
Example 9 (4-point scale; numbers)
Example 10 (Comment boxes only)
Example 11 (Single rating per dimension)
Example 12 (Slide-bar scale)
Dear Employee:


Welcome to the [Company] Employee Survey. Our objective is to understand and express the values which will ensure [Company] is an exceptional place to work. We are asking you to take time to respond to this survey to help us identify where we are doing well and where we have opportunities to do better.

We have developed this survey with questions tailored for our staff and business to provide you with an opportunity to anonymously rate many facets of the business. The survey will assess what you value most in your employment and allow you to make positive suggestions for improvement.

Please be honest, constructive and thoughtful in your responses. The results of this survey will be used to help drive our future success. If you have any questions about the process please contact [Contact Person].

Please ensure that your submission is made between . The survey will only be available during these dates.

Thank you for your participation in the survey. We look forward to seeing the analysis of your responses and we are hoping for 100% participation.

Management Team



Instructions:
Please complete the items below and press the submit button at the end of the survey. If you need multiple sessions to complete the survey, please click the "Submit" button at the end of each session to save your responses. Please feel free to skip any items that you do not wish to respond to. Keep in mind that your responses help us to become a better place to work. So, you are encouraged to respond to all items on the questionnaire.



Customer Service

  • Service is responsive and meets the needs of customers
  • The training I receive reinforces customer focus
  • I understand the relationship between my service to internal/external customers and Company's success.
  • My Department is committed to customer service
  • My supervisor is focused on improving customer service.
Strongly
Disagree
Neutral
Opinion
Strongly
Agree






Click this box to make your rating
Comments:

Employee Assistance Program

  • I am satisfied with the confidentiality of information that I provide to the EAP practitioners.
  • There is adequate training and orientation provided to the managers and supervisors regarding the EAP.
  • There is one-on-one counseling services provided by professionals.
  • The EAP allows for early intervention to help employees.
  • I feel the EAP provides confidential services.
Strongly
Disagree
Neutral
Opinion
Strongly
Agree






Click this box to make your rating
Comments:

Employee Relations

  • Managers follow the grievance procedures
  • Conflicts are resolved in a positive and constructive manner
  • Good performance is rewarded at the Company
  • Managers in this Company appreciate the work of the staff
  • In this company, administrators appreciate the work of their staff
Strongly
Disagree
Neutral
Opinion
Strongly
Agree






Click this box to make your rating
Comments:

Job Satisfaction

  • The people in my department feel good about coming to work
  • My job is rewarding
  • I enjoy working at the Company
  • I receive a lot of satisfaction from my job
  • I am proud to tell others I work for the Company
Strongly
Disagree
Neutral
Opinion
Strongly
Agree






Click this box to make your rating
Comments:

Diversity

  • I feel respected and valued by my teammates in terms of diversity, equity, and inclusion.
  • Managers in the company genuinely support equal opportunity for women
  • Employees of all races have an equal opportunity for promotions.
  • The HR Department helps in handling issues related to diversity
  • Employees of all genders have an equal opportunity for promotions.
Strongly
Disagree
Neutral
Opinion
Strongly
Agree






Click this box to make your rating
Comments:

On a scale of Excellent to Poor, how would you rate your overall employment with [Company] and why?







Would you refer others who are seeking employment to [Company]?


Please provide explanation:


If you had an opportunity to make any change you wanted to make [Company] a better place to work, what one improvement would you make?



What changes do you see [Company] making in order to raise the standards?


I feel good about my continued employment with [Company].


If no, please provide explanation:



What do you like best about working for [Company]?


What do you like least about working for [Company]? How could it be improved?

Use the space below to enter any final comments you would like to be noted: