Customer Service - Employee Opinion Survey Sample #12

Dear Employee:


Welcome to the [Company] Employee Survey. Our objective is to understand and express the values which will ensure [Company] is an exceptional place to work. We are asking you to take time to respond to this survey to help us identify where we are doing well and where we have opportunities to do better.

We have developed this survey with questions tailored for our staff and business to provide you with an opportunity to anonymously rate many facets of the business. The survey will assess what you value most in your employment and allow you to make positive suggestions for improvement.

Please be honest, constructive and thoughtful in your responses. The results of this survey will be used to help drive our future success. If you have any questions about the process please contact [Contact Person].

Please ensure that your submission is made between . The survey will only be available during these dates.

Thank you for your participation in the survey. We look forward to seeing the analysis of your responses and we are hoping for 100% participation.

Management Team



Instructions:
Please complete the items below and press the submit button at the end of the survey. If you need multiple sessions to complete the survey, please click the "Submit" button at the end of each session to save your responses. Please feel free to skip any items that you do not wish to respond to. Keep in mind that your responses help us to become a better place to work. So, you are encouraged to respond to all items on the questionnaire.

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Customer Service

• The training I receive reinforces customer focus
• Our team’s current activities reflect a strong focus on the customer
• The corporate culture emphasizes customer service
• My supervisor is focused on improving customer service.
• Service is responsive and meets the needs of customers

Strongly Disagree		Neutral Opinion		Strongly Agree
Click this box to make your rating

Comments:

Employee Assistance Program

• The EAP providers follow up with employees who are absent from work.
• Employees and their families are eligible to participate in the EAP.
• Monitors the program to identify areas for improvement.
• The EAP practitioners are professional, experienced, dedicated to their work.
• Employees are aware of the EAP.

Strongly Disagree		Neutral Opinion		Strongly Agree
Click this box to make your rating

Comments:

Employee Relations

• My supervisor appreciates and values my work.
• My coworkers are committed to the success of the company.
• Supervisors are willing to delegate responsibilities to employees.
• We foster a workplace where employee relations are built on trust, fairness, and equality.
• Managers entrust employees with important responsibilities.

Strongly Disagree		Neutral Opinion		Strongly Agree
Click this box to make your rating

Comments:

Job Satisfaction

• My values and the organization's are closely aligned.
• At work I have the opportunity to do what I do best everyday
• The majority of my coworkers are satisfied with their jobs.
• My job is enjoyable and challenging
• I feel my supervisor is competent in doing their job.

Strongly Disagree		Neutral Opinion		Strongly Agree
Click this box to make your rating

Comments:

Diversity

• This company values the differences that exist between individuals
• Employees of all genders have an equal opportunity for promotions.
• Company offers financial support for diversity programs
• My department respects individuals and values their differences
• Disabled workers are just as productive as abled workers

Strongly Disagree		Neutral Opinion		Strongly Agree
Click this box to make your rating

Comments:

On a scale of Excellent to Poor, how would you rate your overall employment with [Company] and why?

-Excellent -Good -Average -Poor

Would you refer others who are seeking employment to [Company]?
Yes No

Please provide explanation:


If you had an opportunity to make any change you wanted to make [Company] a better place to work, what one improvement would you make?



What changes do you see [Company] making in order to raise the standards?


I feel good about my continued employment with [Company].
Yes No

If no, please provide explanation:



What do you like best about working for [Company]?


What do you like least about working for [Company]? How could it be improved?

Use the space below to enter any final comments you would like to be noted: