Problem Solving - Employee Opinion Survey Sample #3

Questionnaires Measuring Problem Solving:
Example 1 (5-point scale; numbers; NA)
Example 2 (7-point scale; radio buttons)
Example 3 (4-point scale; radio buttons)
Example 4 (5-point scale; radio buttons)
Example 5 (5-point scale; words)
Example 6 (Pulse Survey)
Example 7 (5-point scale; item comments)
Example 8 (3-point scale; words)
Dear Employee:

Welcome to the Employee Satisfaction Survey. We are on a journey to create a workplace that encourages success! A critical component of creating this culture is building a business you recognize as being a great place to work and one that provides you with challenge and recognition. We want to build a thriving and successful business that provides motivation and satisfaction. In order to do so we need to assess how we are doing and understand your thoughts, views and feelings.

We have developed this survey with questions tailored for our staff and business to provide you with an opportunity to anonymously rate many facets of the business. The survey will assess what you value most in your employment and allow you to make positive suggestions for improvement.

The survey is web-based, quick and simple to complete which allows fast reporting and analysis. To ensure your anonymity, the survey is being hosted by an external organization. You will not be required to identify yourself. We want to be very clear that we will not be able to attribute this data to any specific individual and it is not our intention to do so.

We encourage everyone to complete the survey. Please be honest, constructive and thoughtful in your input. The survey is designed to help us understand more about your thoughts and needs to make a great company.

The results of this survey will be used to help drive our future success. We will report back to you about what you have said and what we plan to do about it. If you have any questions about the process please contact [Contact Person].

Please ensure that your submission is made between and . The survey will only be available during these dates.

Thank you for your participation in the survey. We look forward to seeing the analysis of your responses and we are hoping for 100% participation.

Management Team

Problem Solving

Agree Disagree Strongly
  1. My Department anticipates and resolves problems
  1. Employees seek to acquire new information and knowledge before deciding on a course of action when problem solving
  1. We resolve issues in our organization without resorting to blame, anger, or retribution.
  1. My team works to simplify problems to make them more manageable
  1. Leaders identify problems, collect information from various sources, and synthesize that information into effective solutions


Agree Disagree Strongly
  1. The Company supports innovative processes developed by employees
  1. My ideas and suggestions are accepted and considered
  1. My Supervisor supports me in developing new products
  1. The Company is innovative in developing new ways to serve our customers.
  1. People in My Department are very innovative

Customer Service

Agree Disagree Strongly
  1. Our team’s current activities reflect a strong focus on the customer
  1. Managers are focused on improving customer service
  1. The corporate culture emphasizes customer service
  1. Service is responsive and meets the needs of customers
  1. I understand the relationship between my service to internal/external customers and Company's success.


Agree Disagree Strongly
  1. I am able to take on new tasks
  1. My Department is open to doing things a new way
  1. I can step in for co-workers when needed
  1. Management is able to adjust rapidly to new situations
  1. The Company supports my needs to adapt to a changing work environment

Career Development

Agree Disagree Strongly
  1. My supervisor works with me to develop my Individual Development Plan
  1. I have the skills needed to advance my career.
  1. I have been given more responsibilities since when I started
  1. Job promotions are awarded fairly and without bias
  1. My Supervisor has taken an interest in my career development


Agree Disagree Strongly
  1. My work schedule is flexible enough to meet my needs
  1. I participate in decisions that affect me
  1. I feel safe in my job
  1. I can change how I work if I want to
  1. My work environment is pleasant and calm

Human Resources

Agree Disagree Strongly
  1. The Human Resources staff is accessible and responsive when I need assistance.
  1. Information from Human Resources is informative, relevant/timely and consistent.
  1. Human Resources treats all employees with courtesy and respect.
  1. I have confidence in the HR department to resolve payroll and benefit issues.
  1. CompanyName has adequate HR staff and resources to meet the company's needs.


Agree Disagree Strongly
  1. I would be willing to move to a different location if needed.
  1. I know where to go to if I have concerns about these changes.
  1. The reorganization has increased productivity in My Department
  1. The Company is effective in reorganizing to meet new business challenges and opportunities
  1. I like the way our department has been reorganized.


Agree Disagree Strongly
  1. My Supervisor is good at determining staffing needs
  1. The Company has a good supply of emerging leaders
  1. My Department has the right people in the right places
  1. CompanyName has the right people in the right places.
  1. The Company has adequate help during peak work loads


Agree Disagree Strongly
  1. I am compensated fairly for the work I do.
  1. I feel I am adequately paid compared to my colleagues at other companies
  1. I have a clear understanding of the Company pay policy
  1. The pay offered by the Company is very competitive
  1. I am paid fairly

  1. What changes would you like to see in your benefit plans? Please note that some of these may increase premium rates. Please check all that apply.
    Add a higher deductible plan ($1,000 - $2,500)
    Increase vision care
    Increase dental care
    Add wellness program (weight loss, nutrition, smoking cessation programs, etc.)
    Add a Medical Spending Account (MSA) (allows employees to enroll in a high deductible health plan,
    and then and the employee contribute on a pre-tax basis to an account used for eligible medical expenses)

  2. What changes would you be willing to accept in order to help hold down premium increases? Please check all that apply.
    Higher annual deductibles (the amount you pay out-of-pocket before benefits begin)
    Higher office visit co pays (the dollar amount you pay for office visits)
    Higher prescription drug co pays (the dollar amount you pay for prescription drugs)
    More network restrictions (smaller group of doctors and specialists to choose from)
    No dental coverage
    Other please specify

  3. How often would you like to participate in after hours company event?

  4. How would you rate your satisfaction with the communication between you and ?

  5. What would you change about your current job or position?

  6. Please identify factors that would improve your job performance in the coming year.

  7. When your performance was discussed with you in the past,
    how often did you receive practical suggestions for improving your work?

  8. How would you rate your overall satisfaction with the company in the past year?

  9. Please give any comments or suggestions on how the company can be improved in the coming year: