Problem Solving- Employee Opinion Survey Sample #9





Questionnaires Measuring Problem Solving:
Example 1 (5-point scale; numbers; NA)
Example 2 (7-point scale; radio buttons)
Example 3 (4-point scale; radio buttons)
Example 4 (5-point scale; radio buttons)
Example 5 (5-point scale; words)
Example 6 (Pulse Survey)
Example 7 (5-point scale; item comments)
Example 8 (3-point scale; words; N/A)
Example 9 (4-point scale; numbers)
Example 10 (Comment boxes only)
Example 11 (Single rating per dimension)
Example 12 (Slide-bar scale)
Dear Employee:


Welcome to the Employee Satisfaction Survey. One of our objectives is for us all to feel that [Company] is an exceptional place to work. To gauge our progress in reaching that goal, we are asking you to take time to respond to a satisfaction survey to help us identify where we are doing well and where we have opportunities to do better together.

We have developed this survey with questions tailored for our staff and business to provide you with an opportunity to anonymously rate many facets of the business. The survey will assess what you value most in your employment and allow you to make positive suggestions for improvement.

The survey is web-based, quick and simple to complete which allows fast reporting and analysis. To ensure your anonymity, the survey is being hosted by an external organization. You will not be required to identify yourself. We want to be very clear that we will not be able to attribute this data to any specific individual and it is not our intention to do so.

Please ensure that your submission is made between . The survey will only be available during these dates.

Thank you for your participation in the survey. We look forward to seeing the analysis of your responses and we are hoping for 100% participation.

Management Team

Dimensions Included:
Problem Solving, Innovation, Quality, Customer Service, Respect for Others, Global, Equality


Instructions:
Please complete the items below and press the submit button at the end of the survey. If you need multiple sessions to complete the survey, please click the "Submit" button at the end of each session to save your responses. Please feel free to skip any items that you do not wish to respond to. Keep in mind that your responses help us to become a better place to work. So, you are encouraged to respond to all items on the questionnaire.




Problem Solving

Strongly
Disagree
1
Disagree
2
Agree
3
Strongly
Agree
4
  1. In my job I focus on problem solving instead of fault finding
  1. We resolve issues in our organization without resorting to blame, anger, or retribution.
  1. My Department anticipates and resolves problems
  1. My team works to simplify problems to make them more manageable
  1. We work together to solve problems
If [Participant Name] were to make improvements in Problem Solving, which item do you think should be emphasized most over the next two years in order to make us a more effective organization. Type the number here: What are your suggestions for how we can improve this?

Innovation

Strongly
Disagree
1
Disagree
2
Agree
3
Strongly
Agree
4
  1. Innovative ideas from employees are rapidly implemented in the department
  1. Leadership at the company supports innovative ideas of employees
  1. Our company fosters an environment of innovation and creativity
  1. I am aware of some of the innovative things done by other companies
  1. Innovative ideas from employees are rapidly implemented in the company
If [Participant Name] were to make improvements in Innovation, which item do you think should be emphasized most over the next two years in order to make us a more effective organization. Type the number here: What are your suggestions for how we can improve this?

Quality

Strongly
Disagree
1
Disagree
2
Agree
3
Strongly
Agree
4
  1. Continuous learning and improvement helps the Company respond to Change and achieve success
  1. Management supports and encourages finding ways to improve the quality of work products.
  1. My quality work instructions provide meaningful guidance on how to accurately perform my job duties.
  1. The people in my team are committed to doing quality work
  1. Managers try to prevent production problems before they occur
If [Participant Name] were to make improvements in Quality, which item do you think should be emphasized most over the next two years in order to make us a more effective organization. Type the number here: What are your suggestions for how we can improve this?

Customer Service

Strongly
Disagree
1
Disagree
2
Agree
3
Strongly
Agree
4
  1. Our team’s current activities reflect a strong focus on the customer
  1. I understand the relationship between my service to internal/external customers and Company's success.
  1. My Department is committed to customer service
  1. My supervisor is focused on improving customer service.
  1. Managers are focused on improving customer service
If [Participant Name] were to make improvements in Customer Service, which item do you think should be emphasized most over the next two years in order to make us a more effective organization. Type the number here: What are your suggestions for how we can improve this?

Respect for Others

Strongly
Disagree
1
Disagree
2
Agree
3
Strongly
Agree
4
  1. Individual differences are seen as strengths.
  1. Co-workers treat each other with respect
  1. I feel respected by management in this organization.
  1. Co-workers respect each others' opinions
  1. I feel I am valued at work.
If [Participant Name] were to make improvements in Respect for Others, which item do you think should be emphasized most over the next two years in order to make us a more effective organization. Type the number here: What are your suggestions for how we can improve this?

Global

Strongly
Disagree
1
Disagree
2
Agree
3
Strongly
Agree
4
  1. The Company understands the geo-political business environment
  1. Leadership identifies key issues affecting the Company at a global level
  1. The Company is effective in focusing on the Global marketplace
  1. Cultural differences are easily overcome
  1. The Company effectively recruits employees with a global perspective
If [Participant Name] were to make improvements in Global, which item do you think should be emphasized most over the next two years in order to make us a more effective organization. Type the number here: What are your suggestions for how we can improve this?

Equality

Strongly
Disagree
1
Disagree
2
Agree
3
Strongly
Agree
4
  1. The contributions of all employees are valued and recognized
  1. I know who to contact if I experience bullying or harassment at work
  1. My manager works to reduce bullying and harassment at work
  1. CompanyName is committed to ensuring equal opportunity for all employees.
  1. Policies and procedures are regularly reviewed to examine their effects on employees in the workplace
If [Participant Name] were to make improvements in Equality, which item do you think should be emphasized most over the next two years in order to make us a more effective organization. Type the number here: What are your suggestions for how we can improve this?