Customer Focus - Performance Management Assessment Sample #11





Performance Management System:

Performance Assessments that include Customer Focus:
Assessment 1 (5-point scale; IDP Comments)
Assessment 2 (3-point scale with Comments)
Assessment 3 (Manager Assessment; 360-Feedback)
Assessment 4 (3-point scale; Rating Limits)
Assessment 5 (3-point scale; Rating Limits)
Assessment 6 (5-point scale with Comments)
Assessment 7 (Comment Boxes Only; IDP)
Assessment 8 (Comment Boxes Only)
Assessment 9 (3-point scale with Letter Grade)
Assessment 10 (360-Feedback; Bonus/Merit Pay)
Assessment 11 (Core Values & Job Competencies)
Assessment 12 (4-point scale; 6 Comment Boxes)
Instructions:


This performance appraisal program is designed to provide a standardized method to:
  1. Provide an objective evaluation of an employee's performance and to share this feedback with the employee
  2. Assist in determining the true development needs of the employee and actions that should be taken to improve their job performance.
  3. This form is intended to ensure fair and equitable salary management. Please note that this review is one of several factors considered in salary decisions.

Employee Input

Please provide brief answers to the questions below. Your feedback is vital to us. We aim to capture all your achievements during the performance review period. The details you enter will be part of your Performance Appraisal. If you need to include any additional printed sheets, please sign, date, and submit them to your Department Head. Additionally, if someone else should contribute to this review, kindly provide their name and contact details.


Competencies Included:
Customer Focus, Collaboration, Conflict Management, Strategic Insight, Planning, Continual Improvement, Managing Performance, Performance, Change Management, Commitment To Result

Part 1: Skills and Accomplishments






  1. Please provide a comprehensive list of your significant accomplishments and any special projects you contributed to during this evaluation period. Be sure to include:
    • The objectives and goals of each project.
    • Your specific role and contributions.
    • The outcomes or results achieved.
    • Any challenges you faced and how you overcame them.
    • The skills and knowledge you applied or developed.
    This information will help us recognize your efforts and understand the impact of your work.



  2. Please detail any professional development activities you have engaged in, such as
    college courses, additional training, seminars, and trade magazine readings.



  3. What do you consider your greatest strengths in your current job?



  4. Which areas of your performance at the company do you feel need improvement?





Part 2: Job Competencies


Customer Focus

Unsatisfactory
Needs
Improvement
Satisfactory
Very
Good
Exceptional
Is aware of the customer's needs. Provides a high level of service to customers. Uses customer feedback to help improve products and services.

Collaboration

Unsatisfactory
Needs
Improvement
Satisfactory
Very
Good
Exceptional
Has the confidence and trust of other team members. Keeps everyone aligned and motivated to maintain a cohesive and productive team. Encourages teammates to settle their differences and work together.

Conflict Management

Unsatisfactory
Needs
Improvement
Satisfactory
Very
Good
Exceptional
Facilitates both parties in collaboratively seeking a compromise. Helps others avoid misperceptions about issues. Facilitates constructive dialog with stakeholders.

Strategic Insight

Unsatisfactory
Needs
Improvement
Satisfactory
Very
Good
Exceptional
Implements long-term solutions to problems. Recognizes the needs of customers. Attends industry conferences to gain further insight into how other companies deal with similar issues.

Planning

Unsatisfactory
Needs
Improvement
Satisfactory
Very
Good
Exceptional
Determines what supplies/equipment will be needed for the project. Ensures everyone in the department is onboard with the current plan. Plans for future staffing needs.

Part 3: Core Values

Continual Improvement

Unsatisfactory
Needs
Improvement
Satisfactory
Very
Good
Exceptional
Looks for ways to expand and learn new job skills. Analyzes processes to determine areas for improvement. Looks for ways to expand current job responsibilities.

Managing Performance

Unsatisfactory
Needs
Improvement
Satisfactory
Very
Good
Exceptional
Establishes standards for expected performance. Participates in training as needed to improve job performance. Gives additional responsibilities to individuals who exceed standards.

Performance

Unsatisfactory
Needs
Improvement
Satisfactory
Very
Good
Exceptional
Has great overall performance Sets a high standard for job performance. Works effectively in the department.

Change Management

Unsatisfactory
Needs
Improvement
Satisfactory
Very
Good
Exceptional
Assists others in understanding changes to the organization. Effective in dealing with ambiguous and challenging situations. Inspires others to want to change.

Commitment To Result

Unsatisfactory
Needs
Improvement
Satisfactory
Very
Good
Exceptional
Creates a sense of urgency among the store team members to complete activities, which drive sales. Encourages commitment in others to obtain results. Maintains persistence and dedication to achieving results.

Part 4: Your Individual Development Plan

Short-term Goals
What goals do you wish to accomplish in the next year?


Long-term Goals
What goals do you wish to accomplish within the next 2 to 3 years?


Skill Acquisition
What new skills do you plan to acquire within the next evaluation period?