Customer Focus - Performance Management Assessment Sample #11

This performance appraisal program is designed to provide a standardized method to:

1. Provide an objective evaluation of an employee's performance and to share this feedback with the employee
2. Assist in determining the true development needs of the employee and actions that should be taken to improve their job performance.
3. This form is intended to ensure fair and equitable salary management. Please note that this review is one of several factors considered in salary decisions.

Employee Input

Please provide brief answers to the questions below. Your feedback is vital to us. We aim to capture all your achievements during the performance review period. The details you enter will be part of your Performance Appraisal. If you need to include any additional printed sheets, please sign, date, and submit them to your Department Head. Additionally, if someone else should contribute to this review, kindly provide their name and contact details.

Part 1: Skills and Accomplishments

1. Please provide a comprehensive list of your significant accomplishments and any special projects you contributed to during this evaluation period. Be sure to include:
   • The objectives and goals of each project.
   • Your specific role and contributions.
   • The outcomes or results achieved.
   • Any challenges you faced and how you overcame them.
   • The skills and knowledge you applied or developed.
   This information will help us recognize your efforts and understand the impact of your work.
   
   
   
   
2. Please detail any professional development activities you have engaged in, such as
   college courses, additional training, seminars, and trade magazine readings.
   
   
   
   
3. What do you consider your greatest strengths in your current job?
   
   
   
   
4. Which areas of your performance at the company do you feel need improvement?
   
   
   
   

Part 2: Job Competencies

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Customer Focus

Unsatisfactory

Needs
Improvement

Satisfactory

Very
Good

Exceptional

Ensures all customer commitments and requirements are met or exceeded. Gets feedback from the customer on a weekly basis. Obtains feedback to ensure customer needs are being met.

Collaboration

Unsatisfactory

Needs
Improvement

Satisfactory

Very
Good

Exceptional

Engages with team members to build a collaborative work environment. Respects individual differences that contribute to solving problems. Views others as valued partners.

Conflict Management

Unsatisfactory

Needs
Improvement

Satisfactory

Very
Good

Exceptional

Attempts to accommodate vital interests of those who felt alienated or suffered injustice. Avoids conflicts over minor issues. Helps others avoid misperceptions about issues.

Strategic Insight

Unsatisfactory

Needs
Improvement

Satisfactory

Very
Good

Exceptional

Understands the Company's strengths and weaknesses and uses this information to create optimal solutions to problems. Recognizes the needs of customers. Creates strategic plans to develop and promote organizational and area strengths, as well as to address weaknesses based on insight from surveys.

Planning

Unsatisfactory

Needs
Improvement

Satisfactory

Very
Good

Exceptional

Determines staffing needs for the project/department. Creates effective logistics plans to achieve high operational efficiency. Identifies resource requirements that may impact the development of the 5-year plan.

Part 3: Core Values

Continual Improvement

Unsatisfactory

Needs
Improvement

Satisfactory

Very
Good

Exceptional

Open to the suggestions from others. Analyzes processes to determine areas for improvement. Promotes training and development opportunities to enhance job performance.

Managing Performance

Unsatisfactory

Needs
Improvement

Satisfactory

Very
Good

Exceptional

Aligns individual and team goals with the organization's goals and objectives. Regularly conducts performance reviews of all employees. Rewards individuals who show imagination in developing creative solutions to problems.

Performance

Unsatisfactory

Needs
Improvement

Satisfactory

Very
Good

Exceptional

Able to organize work. Has great overall performance Effective in performing his/her job.

Change Management

Unsatisfactory

Needs
Improvement

Satisfactory

Very
Good

Exceptional

Is a leading force driving changes. Inspires others to want to change. Facilitates change with minimal resistance.

Commitment To Result

Unsatisfactory

Needs
Improvement

Satisfactory

Very
Good

Exceptional

Coordinates all department activities into a cohesive team effort. Takes immediate action toward goals. Conveys strong sense of own pride in Company to associates by creating a shared vision around sales and customer service.