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Customer Focus - Performance Management Assessment Sample #7





Performance Management System:

Performance Assessments that include Customer Focus:
Assessment 1 (5-point scale; IDP Comments)
Assessment 2 (3-point scale with Comments)
Assessment 3 (Manager Assessment; 360-Feedback)
Assessment 4 (3-point scale; Rating Limits)
Assessment 5 (3-point scale; Rating Limits)
Assessment 6 (5-point scale with Comments)
Assessment 7 (Comment Boxes Only; IDP)
Assessment 8 (Comment Boxes Only)
Assessment 9 (3-point scale with Letter Grade)
Assessment 10 (360-Feedback; Bonus/Merit Pay)
Assessment 11 (Core Values & Job Competencies)
Assessment 12 (4-point scale; 6 Comment Boxes)
Instructions:



Enter comments in each of the boxes below. Partially completed forms can be saved by using the Save/Still Working button at the bottom of the page. You may return at a later time to complete/edit the form. Your saved responses will be shown each time you re-visit the evaluation form. When you are certain that you have completed your responses and will be not making any changes, click the Complete button.


Competencies Included:
Customer Focus, Teamwork, Recognition, Bias for Action, Continual Learning, Cultural Awareness, Goals, Change Management

Part 1: Skills and Accomplishments


  1. Please enter detailed information regarding the completion or current status of your goals. Be sure to enter a goal description, completion status, achievements and outcomes, challenges and solutions, and any future actions you may want to take.



  2. Please detail any professional development activities you have engaged in, such as college courses, additional training, seminars, and trade magazine readings. Include the skills or knowledge gained, how they have contributed to your role, and any future development plans or goals you have.


Part 2: Job Competencies

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Customer Focus

Anticipates problems that the customer may encounter. Fulfills commitments made to customers. Views customer satisfaction as an everyday priority. Consistently meets customer's needs.
How have you performed this competency and what are your plans for improvement in this area?

Teamwork

Shares pertinent information with all members of the team. Helps the team bounce back from obstacles to progress. Lets team members know when they have done well. Listens and is attentive to other team members.
How have you performed this competency and what are your plans for improvement in this area?

Recognition

Reinforces and rewards employees for accomplishing necessary goals. Lets employees know when they have done well Finds opportunities to recognize others. Compliments other people when they do good work
How have you performed this competency and what are your plans for improvement in this area?

Bias for Action

Identifies ways to simplify work processes and reduce cycle times Motivates others to achieve or exceed goals Displays high energy and enthusiasm on consistent basis. Completes a large volume of work.
How have you performed this competency and what are your plans for improvement in this area?

Continual Learning

Takes charge of their training and skills enhancement. Takes the initiative to learn new skills. Grasps new ideas, concepts, technical, or business knowledge. Builds on their strengths while addressing their weaknesses.
How have you performed this competency and what are your plans for improvement in this area?

Cultural Awareness

Is aware of cultural differences in business etiquette. Understands how their own cultural background can impact the way they communicate and interact with others. Is willing to include individuals with different cultural backgrounds on the team. Is curious and willing to ask questions about the cultural differences in the workplace.
How have you performed this competency and what are your plans for improvement in this area?

Goals

Understands & contributes to development of strategic goals. Achieves goals. Goal Setting Conducts timely follow-up; keeps others informed on a need to know basis.
How have you performed this competency and what are your plans for improvement in this area?

Change Management

Assists others in understanding changes to the organization. Effective in implementing new organizational vision and values. Inspires others to want to change. Able to get department employees to accept new changes.
How have you performed this competency and what are your plans for improvement in this area?

Part 3: Final Comments

Team Goals
What are your "team" goals for next year?


Professional Development Plans
What are your professional development plans for next year?


Overall Comments
What final comments do you wish to enter for your assessment?