Customer Focus - Performance Management Assessment Sample #C





Performance Management System:

Performance Assessments that include Customer Focus:
Assessment 1 (5-point scale; IDP Comments)
Assessment 2 (3-point scale with Comments)
Assessment 3 (Manager Assessment; 360-Feedback)
Assessment 4 (3-point scale; Rating Limits)
Assessment 5 (3-point scale; Rating Limits)
Assessment 6 (5-point scale with Comments)
Assessment 7 (Comment Boxes Only; IDP)
Assessment 8 (Comment Boxes Only)
Assessment 9 (3-point scale with Letter Grade)
Assessment 10 (360-Feedback; Bonus/Merit Pay)
Assessment 11 (Core Values & Job Competencies)
Assessment 12 (4-point scale; 6 Comment Boxes)
Instructions:


This performance appraisal program aims to provide a consistent approach to:
  1. Objectively evaluating an employee's performance and sharing this feedback with the employee.
  2. Identifying the employee's development needs and outlining actions to enhance their job performance.
  3. Ensuring fair and equitable salary management.

Please note that this review is one of several factors considered in salary decisions.

Employee Self-Assessment

Please provide concise answers to the questions below as your feedback is vital to us. Your input helps us capture a comprehensive record of your accomplishments during the performance review period. By thoroughly documenting your achievements, we can ensure that your contributions are accurately reflected in your Performance Appraisal.

The information you provide will be carefully reviewed and included in your Performance Appraisal. This assessment is a crucial part of understanding your progress and performance, allowing us to recognize your hard work and dedication. If you need to include any additional printed sheets, please make sure they are signed, dated, and submitted to your Department Head for proper documentation.


Competencies Included:
Customer Focus, Client Focus, Adaptability, Quality, Clarity

Part 1: Completing the Self Assessment



Upon completing the Self Assessment, please submit the form electronically to your Manager for further assessment. The form can be saved and resumed later if needed. You can review it at any time before finalizing and printing it. However, once submitted to your Manager, no further changes can be made.

To submit the form electronically to your manager, you will need to complete the form and press the button labeled: "Submit as Complete". Press that button and the form will be sent to your manager.

The assessment form consists of a set of behavioral statements. For each behavioral statement, assess yourself using the four point rating scale as below:
  • Consistently demonstrates
  • Often demonstrates
  • Sometimes demonstrates
  • Does not demonstrate



Customer Focus

Does not
demonstrate
Sometimes
demonstrates
Often
demonstrates
Consistently
demonstrates
Is consistent in services provided to customers. Makes customer's needs a top priority. Creates new and innovative products for customers.

Client Focus

Does not
demonstrate
Sometimes
demonstrates
Often
demonstrates
Consistently
demonstrates
Identifies opportunities that will enhance the client's experience. Actively listens to concerns from clients. Creates an environment that enables clients to receive excellent service.

Adaptability

Does not
demonstrate
Sometimes
demonstrates
Often
demonstrates
Consistently
demonstrates
Able to adapt to changes in technology and processes. Can take on new assignments. Recognizes and implements changes to enhance efficiency and effectiveness.

Quality

Does not
demonstrate
Sometimes
demonstrates
Often
demonstrates
Consistently
demonstrates
Quickly addresses changes in quality of the products. Able to identify quality issues critical to the organization. Ensures the hiring of employees that have a quality focus.

Clarity

Does not
demonstrate
Sometimes
demonstrates
Often
demonstrates
Consistently
demonstrates
Makes sure goals and objectives are clearly and thoroughly explained and understood. Clearly explains the vision and goals of the company. Avoids creating ambiguity or mixed messages.

Part 2: Comments

What do you consider to be your most important achievements in this evaluation period?


Were there goals that you were unable to meet? If so, please explain.


What could you do to complete more goals next year?


What actions could you take to improve your job performance in the next evaluation period?


Would you like to alter anything about your current position to add value to the organization?


What are your future plans for five years from now?