Turnover - Employee Opinion Survey Sample #9





Measuring Turnover:
Example 1 (5-point scale; numbers; NA)
Example 2 (7-point scale; radio buttons)
Example 3 (4-point scale; radio buttons)
Example 4 (5-point scale; radio buttons)
Example 5 (5-point scale; words)
Example 6 (Pulse Survey)
Example 7 (5-point scale; item comments)
Example 8 (3-point scale; words; N/A)
Example 9 (4-point scale; numbers)
Example 10 (Comment boxes only)
Example 11 (Single rating per dimension)
Example 12 (Slide-bar scale)
Dear Employee:


Welcome to the Employee Satisfaction Survey. One of our objectives is for us all to feel that [Company] is an exceptional place to work. To gauge our progress in reaching that goal, we are asking you to take time to respond to a satisfaction survey to help us identify where we are doing well and where we have opportunities to do better together.

We have developed this survey with questions tailored for our staff and business to provide you with an opportunity to anonymously rate many facets of the business. The survey will assess what you value most in your employment and allow you to make positive suggestions for improvement.

The survey is web-based, quick and simple to complete which allows fast reporting and analysis. To ensure your anonymity, the survey is being hosted by an external organization. You will not be required to identify yourself. We want to be very clear that we will not be able to attribute this data to any specific individual and it is not our intention to do so.

Please ensure that your submission is made between . The survey will only be available during these dates.

Thank you for your participation in the survey. We look forward to seeing the analysis of your responses and we are hoping for 100% participation.

Management Team

Dimensions Included:
Turnover, Work/Life, Performance Appraisal/Management, Customer Service, Commitment, Facilities, Resources, Adaptability


Instructions:
Please complete the items below and press the submit button at the end of the survey. If you need multiple sessions to complete the survey, please click the "Submit" button at the end of each session to save your responses. Please feel free to skip any items that you do not wish to respond to. Keep in mind that your responses help us to become a better place to work. So, you are encouraged to respond to all items on the questionnaire.




Turnover

Strongly
Disagree
1
Disagree
2
Agree
3
Strongly
Agree
4
  1. I sometimes feel overworked or overwhelmed in my job
  1. There is a lack of opportunities in my department
  1. There is a lack of opportunities in the company
  1. The benefits package provided by CompanyName helps reduce turnover.
  1. The recent terminations in our department were from a reduction in force
If [Participant Name] were to make improvements in Turnover, which item do you think should be emphasized most over the next two years in order to make us a more effective organization. Type the number here: What are your suggestions for how we can improve this?

Work/Life

Strongly
Disagree
1
Disagree
2
Agree
3
Strongly
Agree
4
  1. I am able to put my phone away when I need to
  1. My supervisor recognizes my personal needs
  1. I feel fulfilled in both my work and my home life
  1. I rarely have to work through lunch breaks
  1. I can take time off to handle personal commitments.
If [Participant Name] were to make improvements in Work/Life, which item do you think should be emphasized most over the next two years in order to make us a more effective organization. Type the number here: What are your suggestions for how we can improve this?

Performance Appraisal/Management

Strongly
Disagree
1
Disagree
2
Agree
3
Strongly
Agree
4
  1. The Performance Appraisal system has specific standards
  1. My Supervisor is honest and fair in my performance review
  1. The Performance Management process is effective.
  1. I trust the feedback I receive from my Supervisor
  1. I am clear about what is expected of me in my position as a result of the Performance Process
If [Participant Name] were to make improvements in Performance Appraisal/Management, which item do you think should be emphasized most over the next two years in order to make us a more effective organization. Type the number here: What are your suggestions for how we can improve this?

Customer Service

Strongly
Disagree
1
Disagree
2
Agree
3
Strongly
Agree
4
  1. Our team’s current activities reflect a strong focus on the customer
  1. My Department is committed to customer service
  1. The training I receive reinforces customer focus
  1. Service is responsive and meets the needs of customers
  1. I understand the relationship between my service to internal/external customers and Company's success.
If [Participant Name] were to make improvements in Customer Service, which item do you think should be emphasized most over the next two years in order to make us a more effective organization. Type the number here: What are your suggestions for how we can improve this?

Commitment

Strongly
Disagree
1
Disagree
2
Agree
3
Strongly
Agree
4
  1. I would recommend the Company as a great place to work
  1. There is a sense of pride in working for the Company
  1. Employees in my department enjoy working together
  1. Employees in my department are committed to the Company and want to remain here
  1. My co-workers are committed to the success of the Company
If [Participant Name] were to make improvements in Commitment, which item do you think should be emphasized most over the next two years in order to make us a more effective organization. Type the number here: What are your suggestions for how we can improve this?

Facilities

Strongly
Disagree
1
Disagree
2
Agree
3
Strongly
Agree
4
  1. The Facilities department is responsive when I make requests to fixing equipment and/or office space
  1. The Facilities department responses to my requests
  1. I have easy access to the different offices and meeting rooms
  1. The Company offers excellent parking facilities
  1. The building I work in is well maintained
If [Participant Name] were to make improvements in Facilities, which item do you think should be emphasized most over the next two years in order to make us a more effective organization. Type the number here: What are your suggestions for how we can improve this?

Resources

Strongly
Disagree
1
Disagree
2
Agree
3
Strongly
Agree
4
  1. My Supervisor is effective in maximizing the potential of others
  1. My workplace is well maintained and safe
  1. The Company has the right people in the right places.
  1. I understand the process of allocating fiscal resources
  1. I understand the budget process
If [Participant Name] were to make improvements in Resources, which item do you think should be emphasized most over the next two years in order to make us a more effective organization. Type the number here: What are your suggestions for how we can improve this?

Adaptability

Strongly
Disagree
1
Disagree
2
Agree
3
Strongly
Agree
4
  1. I am proactive and take steps to prepare for changes in the workplace
  1. I am easily able to work in uncertain environments
  1. My Department is open to doing things a new way
  1. Employees in my department are able to adapt to changes in technology and processes
  1. Colleagues respond quickly to new information
If [Participant Name] were to make improvements in Adaptability, which item do you think should be emphasized most over the next two years in order to make us a more effective organization. Type the number here: What are your suggestions for how we can improve this?